Tan Chong Ekspres Auto Servis Sdn Bhd (TCEAS) recently emerged as Champion in the Nissan Service Advisor Excellence Competency (NISAC) Award Asia Regional Contest held in Thailand.
Mr Ernest Chong Ruichen (below) from Nissan Kuching 3S Centre, who took national honours in the NISAC National Contest held in April 2018, was chosen to represent Malaysia for the regional competition. Being the youngest contestant, Ernest Chong topped the Service Advisor contest, beating other more experienced contestants from Hong Kong, Singapore, Republic of Korea, Philippines, Brunei and Sri Lanka. He was commended for his extraordinary soft skills, Nissan Sales and Service Way handling standards and customer’s centric mindset.
Nissan Service Advisor Excellence Competency (NISAC) Award Asia Regional Contest is a regional competition organised by Nissan Motor Co Ltd. (NML), aimed to recognise and award the best-skilled service advisor from After-Sales and Service divisions. The contest evaluation aspects involved method in welcoming customers, seriousness in meeting customer’s needs and wants, transparency for the customer’s peace of mind, and sincere explanation for customer’s thorough understanding,
“We are extremely proud of Ernest Chong’s achievement as the champion of NISAC. Being the youngest achiever, he will be a role model in setting quality service standards to many other Nissan service advisors here in Malaysia. We will continue to improve the skills and capabilities of our service specialists, and consistently provide our customers with the highest after-sales and service support”, said Mr Michael Yao Tsu-Wei, Head of After-Sales, TCEAS.
Takata Airbag Inflator Replacement Service Campaign
TCEAS together with Edaran Tan Chong Motor Sdn Bhd (ETCM) would like to re-emphasize on the Takata airbag inflator replacement service campaign.
Customers with affected Nissan vehicles are advised to call the nearest TCEAS outlet for Takata airbag inflator replacement appointment. Selected TCEAS outlets have extended its operation hours and now open 365 days, making it easier for customers to service their vehicles on weekends, as well as to alleviate the capacities for the replacement activity. All labour and replacement parts for this replacement service campaign will be at no cost to owners.
TCEAS and ETCM would like to reassure that our customers’ confidence and peace of mind is of utmost importance. We are committed to ensure our customers’ safety, service and satisfaction are of the highest level, and are working together to promptly address this concern.
Customers may call Nissan Customer Care Centre at the toll-free line: 1800-88-3838 for further clarification or visit www.nissan.com.my (click on ‘Owners’ tab followed by ‘Recall Campaign’) to find out if your Nissan vehicle is involved in this recall campaign.
