Following the photo of a Mercedes-Benz Hybrid battery bill that was widely circulated on social-media, MBM has issued this statement and offer, reproduced here in its entirety with no editing…
“Providing the Best Customer Experience is always a top priority with Mercedes-Benz Malaysia (MBM). Our goal is to meet the customer’s needs at any point of their journey with the Mercedes-Benz brand in Malaysia, whether it is their first contact through consultation, the test drive or their purchasing experience and even their after-sales services.
In our pursuit towards providing the best ownership experience for our customers in 2018, we have introduced the Hybrid Battery Extended Warranty programme. At an extremely affordable price of MYR2,688, customers are able to extend the battery warranty for the Mercedes-Benz E 300 BlueTEC hybrid and S 400 h for an additional 4 years. The Hybrid Battery Extended Warranty provides 100% coverage for the repair or replacement of the hybrid battery for up to 8 years or 180,000 kilometers whichever comes first*.
At Mercedes-Benz Malaysia, we continuously seek to ensure that all our valued customers have the optimal cost of ownership through the provision of market adequate pricing for our older vehicles. We are pleased to announce that the new recommended retail price is MYR50,000 for the E 300 BlueTEC hybrid battery and MYR65,000 for the S 400 h hybrid battery.
Rest assured the satisfaction of our customers throughout the ownership experience is a priority at MBM and our Authorized Retailers. We have the best interest of our customers at all times and remain committed to delivering the absolute Best Customer Experience.” – Mercedes-Benz Malaysia.
Should customers have any queries, kindly contact our Customer Care Centre at Tel: 1-800-88-1133 (Operation Hours: Monday to Friday, 8am to 8pm) or email: customercare_my@daimler.com or visit the Mercedes-Benz Malaysia website at https://www.mercedes-benz.com.my
Mercedes-Benz Malaysia (MBM) has unveiled three new variants of the E-Class, which includes the all-new Mercedes-Benz E 350 AMG Line as well as the Mercedes-Benz E 200 SPORTSTYLE Avantgarde and the Mercedes-Benz E 300 Exclusive Line – exemplifying the automobile’s brand ethos, coupled with added state-of-the-art performance and safety features. The E-Class portrays style, status and exclusivity with class and progression.
The Mercedes-Benz E-Class range showcases a proud heritage in the premium luxury vehicles segment carrying the modern luxury hallmark and exclusivity with its suite of luxurious features and stylish highlights with distinctive emotive design and high-grade interior. With the launch of the Mercedes-Benz E 350 AMG Line, it expands the range with a luxury performance variant with the new turbocharged 2.0-litre four-cylinder engine under the hood.
Introducing the new E-Class range, Mark Raine, Vice President, Sales and Marketing of MBM (above, right) said, “As the vehicle of choice in the premium executive limousine segment, we are proud to introduce the all-new Mercedes-Benz E 350 AMG Line to now lead the E-Class range. The locally-assembled car also comes with a four-cylinder 2.0 engine equipped with a belt-driven starter generator and the Driving Assistance Package with state-of-the-art safety technologies”.
Raine added, “Alongside the E 350 AMG Line debut, we are also proud to introduce two new variants − the Mercedes-Benz E 200 SPORTSTYLE (below) Avantgarde and the Mercedes-Benz E 300 Exclusive (above) – to further complete the existing lineup. New in the E 200 and the E 300 is the Blind Spot Assist and the Lane Tracking Package, respectively”.
According to Raine, the E-Class is the core of the Mercedes-Benz brand and has gone through several stages of redefinition to continue carrying the wealth of top-class innovations, stylish highlights and an impeccable interior with high-value perception.
The new range of locally-assembled Mercedes-Benz E-Class takes a step further in the evolution of safety, comfort and performance while upholding the standard of design and luxury. With the latest Mercedes-Benz E 350 AMG Line (above), the Mercedes-Benz E 200 SPORTSTYLE Avantgarde and the Mercedes-Benz E 300 Exclusive customers will get to experience best-in-class luxury and performance.
“The E-Class, is a class of its own. It carries the modern luxury hallmark and exclusivity that is only made possible through Mercedes-Benz craftsmanship. Riding into its latest generation of its long and successful heritage, the Mercedes-Benz E-Class continues to deliver stylish highlights with its distinct, emotive design and an impeccable interior with high value perception,” said President and CEO of MBM Dr Claus Weidner (above, left) in his welcome speech at the media launch.
Locally-assembled Mercedes-Benz E-Class range and data at a glance:
Model
E 200 SPORTSTYLE Avantgarde
E 300 Exclusive
E 350 AMG Line
Number of cyl./
arrangement
4/in-line, 4 valves per cylinder
4/in-line, 4 valves per cylinder
4/in-line, 4 valves per cylinder
Displacement (cc)
1991
1991
1991
Rated output
(kW/hp at rpm)
145/197 at 5,500
190/258 at 5,800
220/299 at 5,800
Rated torque
(Nm at rpm)
320/1,650 – 4,000
370/1,800 – 4,000
400/3,000 – 4,000
Acceleration
0-100 km/h (s)
7.5
6.2
5.9
Top speed (km/h)
240
250
250
Price (OTR w/o Insurance)
RM 329,888.00 (estimated)
RM 379,888.00 (estimated)
RM 399,888.00
BONUS! Own your masterpiece of intelligence…
The E-Class certainly portrays class and progression. So does its financing, a class act of its own, designed with your lifestyle in mind. Enjoy affordable monthly instalments, flexible end of agreement options, a guaranteed future value of your car and a wide range of insurance products.
The E-ssential financing starts from RM3,998 and comes with a variety of packages. Just choose a financing package that suits your need and we will take care of the rest. Now for a limited time, all Agility financing contract comes with 2 Complimentary Comprehensive Service Package. Perfectly tailored for the individual who seeks value, unrivalled benefits and peace of mind at the wheel.
Indulge in the advantages of Agility Financing offerings while the performance of your prized investment is well taken care of by Mercedes-Benz certified and trained technicians with genuine spare parts at their disposal. Campaign ends on April 30th, 2019. For more details call 1-800-88-1133 or speak to a Finance and Insurance Executive at your nearest Mercedes-Benz Autohaus.
Monthly instalment above is calculated based on a 5 years tenure and downpayment of approximately 30% for the E350 AMG Line. Terms and conditions apply. Mercedes-Benz Financial – A Daimler Financial Services Brand. The financial services provided by Mercedes-Benz Services Malaysia Sdn Bhd are regulated by the provisions of the Financial Services Act 2013. Mercedes-Benz Services Malaysia’s operations are not within the regulatory purview of Bank Negara Malaysia.
Mercedes-Benz Malaysia has announced the return of the highly-anticipated MercedesTrophy, the renowned international golf tournament that is open to all Mercedes-Benz customers to experience the Mercedes-Benz lifestyle through their passion for golf. About 1,000 Mercedes-Benz Malaysia customers are expected to participate in the tournament.
The MercedesTrophy is an exclusive international invitation tournament series for Mercedes-Benz Malaysia who are golf enthusiasts. More than 60,000 golfers in more than 60 countries tee off at this exclusive golf tournament every year. MercedesTrophy was introduced in 1991 and has now established itself an event taking place on every continent. To date, over a million Mercedes-Benz customers and fans have teed off at the MercedesTrophy.
“Golf if a great sport that is played across all age groups and in my opinion, it is one of the most fascinating and multi-faceted sport there is. It is well-balanced with a combination of leisure, competition and camaraderie among players over the course of a rendezvous on the green. MercedesTrophy is a sporting event that reflects the brilliant connect of sports and lifestyle and underlines the premier status for Mercedes-Benz,” says Dr Claus Weidner, (above) President & CEO, Mercedes-Benz Malaysia.
In testament to the overwhelming response received from our nationwide qualifying rounds held last year, this year’s competition will be played again in nine qualifying rounds whereby the top three winners of each rounds will then meet for the Malaysian Final at TPC Kuala Lumpur. See the tournament schedule below.
Tournament Schedule:
Qualifying Rounds
Venue
Tournament Date
Closing Date for Registration
1
Sutera Harbour Golf Club, Sabah
13 March
8 March
2
Palm Garden Golf Club, Putrajaya
18 March
8 March
3
Palm Garden Golf Club, Putrajaya
19 March
8 March
4
Penang Golf Club, Penang
28 March
20 March
5
The Mines Resort & Golf Club
3 April
25 March
6
The Mines Resort & Golf Club
4 April
25 March
7
Forest City Golf Resort, Johor
18 April
8 April
8
Kota Permai Golf & Country Club, Selangor
24 April
15 April
9
Kota Permai Golf & Country Club, Selangor
25 April
15 April
The four categories are as follows:
Customers’ Category – Men : Category A − Handicap 0 – 12
Category B − Handicap 13 – 20
Category C − Handicap 21 – 24
Customers’ Category – Women : Category D − Handicap 0 – 36 (At Qualifying Round 8)
The top two winners in each of the three handicap categories for Gentlemen and one winner of the Ladies’ Category at the National Final will qualify for the MercedesTrophy Regional Final Asia, with an all-expenses paid trip to Brisbane, Australia from 6 – 9 August 2019. Three Asian teams will be selected to represent Asia in the MercedesTrophy World Finals in Stuttgart, Germany from 30 September – 5 October 2019.
Once again this year, the first player to achieve a Hole-In-One on any of the two designated par-3 holes at each venue will win the all-new Mercedes-Benz GLC 200 worth RM293,888. Other prizes include Mercedes-Benz exclusive merchandises and other novelty prizes from the marketing partners for MercedesTrophy which include Crestlink, EPOS, The Edge, Taylormade, The Saujana Hotel & Resort, Carlsberg, Kinslager and Mercedes-Benz’s very own financial services arm, Mercedes-Benz Services Malaysia.
Mercedes-Benz Financial will sponsor nearest-to-pin:
9 qualifying rounds x RM2000 (holiday vouchers)
1 final x RM5000 (holiday vouchers)
Total of RM 23,000
Agility Campaign
Discover Agility financing by Mercedes-Benz Financial – the all-in-one financing plan that offers financing, insurance and service packages. Enjoy lower monthly instalments, guaranteed future value of your car, flexible end of agreement options, and a wide range of insurance products plus meticulous service packages. Now for a limited time, all Agility contracts comes with two complimentary free service. Perfect for individuals who seeks value with unrivalled benefits and peace of mind. Campaigns run from 11 February to 30 April.
Mercedes-Benz Malaysia invites all Mercedes-Benz owners to give their best and be part of the MercedesTrophy worldwide. To take part in the competition, kindly log on to www.mercedes-benz.com.my.
For further enquiries, contact the Mercedes-Benz’s Customer Care toll-free line: 1 800 88 9880.
2018 was the fifth consecutive record year for Mercedes-Benz Malaysia (MBM). The distinctive three-pointed star shined brightly in 2018 with an extraordinary performance of 13,079 vehicles sold, translating into a 9% overall growth. Capturing a 2.4 per cent market share*, the achievement cements Mercedes-Benz as the undisputed luxury lifestyle brand in Malaysia and the global arena.
MBM President and CEO, Dr Claus Weidner (below, left) said: “2018 was another successful year in the 15 year-long extraordinary journey for Mercedes-Benz Malaysia and the Mercedes-Benz brand. Our efforts to invigorate the brand experience for our increasingly diverse fans have been fruitful and we are happy to retain our position as the number one luxury lifestyle brand. Our great combination of Best Products, Best Service and Best Customer Experience continues to drive the brand’s success and we assure our customers and fans that this will continue to be our focus.”
He added, “Offering a seamless customer experience to our valued customers is a core value that we uphold and we believe this is important to ensure sustainability of the business. The mantra has always been about ‘Putting the customer at the centre of our activities’. ”
Commenting on the 2018 performance, Vice President of Sales and Marketing at MBM, Mark Raine (above, left) said, “We are extremely proud of our history-making performance for 2018. We delivered 13,079 Mercedes-Benz Cars to customers, further cementing our position as the leading premium brand in Malaysia. Our fresh-faced product portfolio with the locally assembled Mercedes-AMG C 43 and GLC 43, and all-new Mercedes-Benz A-Class has succeeded in keeping our fans excited about the brand. Furthermore, we gave the market a taste of the future with the EQ Concept this year. We intend to keep the momentum going with more exciting events and products in 2019.”
In 2018, MBM’s performance was spearheaded by the locally produced limousines, which recorded 7,910 units sold. Following closely were the Mercedes-Benz SUVs with 2,613 units sold, particularly by the locally produced Mercedes-Benz GLC 200 and GLC 250. The German marque expects continued positive demand for this segment. The Mercedes-Benz compact cars recorded a total of 1,875 units sold, while the Mercedes-Benz Dream Cars, recorded a total of 662 units sold, a 77% growth for the three-pointed star’s brand shapers.
The 20 vehicle launches spread throughout 2018 sustained the healthy momentum of demand for Mercedes-Benz vehicles. The key launches included the locally-assembled Mercedes-AMG C 43 and GLC 43, Mercedes-AMG E 53 Sedan and Mercedes-AMG E 53 Coupé, its New Dream Cars Collection, the New Mercedes-Benz S-Class Family, and the all-new Mercedes-Benz A-Class and new generation C-Class.
Additionally, MBM showcased the brand’s innovative edge with the EQ Concept premiere in Kuala Lumpur – a first in Southeast Asia. The milestone has positioned Mercedes-Benz as a reinventer of the automotive industry with the EQ brand, pioneering the direction and setting the stage for future mobility.
Going hand-in-hand with its Best Products, MBM spearheaded engaging activities to match a diverse fan base aligned to its overall Best Customer Experience commitment. MBM engaged with fans through events like Urban Hunting x ULTRA Singapore 2018, Mercedes-Benz Fashion Week in Kuala Lumpur, the MercedesTrophy and introduction of the AMG Owners Club Malaysia (AOCM) which are aimed at elevating the AMG experience with exclusive access to all things AMG for owners.
Complementing the seamless ownership experience, Mercedes-Benz Services Malaysia (MBSM) recorded a steady growth in line with the three-pointed star’s progress. For the year, MBSM financed four out of every 10 Mercedes-Benz vehicles sold and has a solid servicing portfolio of MYR 2.7 billion** MBSM’s commitment to innovative peace-of-mind financing and insurance solutions was further embodied with the introduction of new products like AgilityPlus and Lease2Go.
MBM’s emphasis on upholding Best Customer Experience at every touchpoint translated into the highest Customer Satisfaction Index (CSI) After-sales score in history. The achievement has demonstrated the brand’s excellence in managing the high volume of Mercedes-Benz vehicles by maintaining high levels of customer satisfaction.
The passion and expertise behind the Best Customer Experience brand promise was showcased once again in this year’s Mercedes-Benz SEA II Skills Competition. 2018 marked the competition’s 10th anniversary and first year opening its doors to the South East Asia II (SEAII) region. A total of 613 Customer Services Professionals and Advanced Modern Apprenticeship finalists competed for the title of best technician, service advisor and process specialist within the Mercedes-Benz network.
The celebrated technicians and customer services personnel make up the backbone of MBM’s 35 dedicated dealerships nationwide. In tandem with its growing fan base, MBM launched five new touchpoints last year including the NZ Wheels Klang Autohaus, Hap Seng Star Setia Alam Autohaus and Asbenz Stern Kuantan Autohaus among others. Trained with a view of keeping customers at the centre, every touch point is key in delivering the Best Products and Best Customer Service throughout the entire customer journey. To date, Mercedes-Benz has the largest premium dealer network in the country.
Recognising the dedication, passion and hard work of its dealer partners, MBM held the inaugural Dealer of the Year awards in March 2018. The award is poised to be an annual event aimed at rewarding dealerships for operational excellence and commitment to delivering the Best Customer Experience. Another exciting offering introduced in the network for 2018 was the Mercedes-Benz Certified pre-owned vehicle programme. The programme represents the highest quality in used cars from Mercedes-Benz worldwide, previously known as Proven Exclusivity.
Mercedes-Benz as a brand has invested over MYR 1 billion in the Malaysian market since 2003 and MBM’s production plant in Pekan, Pahang demonstrates its long-term position and consistent commitment to the Malaysian economy. In FY2018, the production plant produced 9,854 vehicles, including the newest addition being the Mercedes-Benz S 450 L and the Mercedes-AMG C 43 4MATIC Facelift.
MBM’s long-term commitment is also demonstrated through the Mercedes-Benz Malaysia Training Academy built to develop the skills of Malaysia’s youth and create meaningful job opportunities in the automotive industry. 2018 saw an additional 26 apprentices graduated bringing the total to 853 globally certified local apprentices who have passed through its doors since the establishment of the training programme.
On its outlook for the year ahead, Dr Weidner said, “2019 will be another exciting year for Mercedes-Benz with refreshing innovations and new benchmarks to elevate the customer experience. We are excited to share these updates in due time.” Earlier this week, Daimler AG announced that on a global level Mercedes-Benz sold approximately 2.3 million cars worldwide in 2018, increasing its unit sales by 0.9 per cent, making 2018 the most successful year in terms of sales in the company’s history.
The new sales record in the car division of Daimler AG was driven in particular by the success of Mercedes-Benz in the Asia-Pacific region. Asia-Pacific was identified as the region with the strongest growth in 2018, delivering 943,473 (+7.8%) Mercedes-Benz cars to customers in 2018. Mercedes-Benz Malaysia was one of the few markets in the Asia Pacific region to have delivered more passenger cars than ever before in a single year.
*As of YTD November 2018
**The numbers for 2018 are unaudited and subject to change.
Tahun 2018 merupakan tahun rekod kelima berturut-turut untuk Mercedes-Benz Malaysia (MBM) dalam mengekalkan tempat tertinggi bagi jenama kereta mewah di dalam negara. Sebanyak 13,079 unit dijual dimana mereka menyambut kenaikan keseluruhan sebanyak 9% jika dibandingkan dengan tahun 2017. (more…)
The Dream Cars collection of Mercedes-Benz are the embodiment of the brand’s design philosophy of sensual purity, passion and alluring desire. These cars were crafted to fulfil the dreams of our most passionate fans – offering pure performance, breathtaking style, state-of-the-art engineering and absolute luxury.
“From the seductive design of the Mercedes-Benz CLS-Class, which was the original four-door coupe, to the AMG GT C which adds yet another thrilling facet to the AMG GT family and the E-Class Cabriolet, a masterpiece of intelligence now with the liberation of topless motoring, the Dream Cars offer the utmost indulgence for every kind of driver. In other words, we invite you to Risk an Affair,” said Mark Raine, Vice President Sales & Marketing Passenger Cars, Mercedes-Benz Malaysia (below).
The AMG GT C…
Originally crafted as a roadster, the Mercedes-AMG GT C finds new focus conceived in the form of a coupe. Powerful and poised to perform, AMG motorsport and racing technology features prominently in the GT C, with influence from the AMG GT R in the form of sculpted aerodynamic bodywork and AMG sport seats. With the AMG GT C, Mercedes-AMG is introducing a further output rating of the 4.0-litre V8 biturbo engine, thereby underlining the exclusive character of the new model. At 410 kW (557 hp), the peak output is 35 kW (47 hp) above that of the AMG GT S and 20 kW (28 hp) below the Mercedes‑AMG GT R. The maximum torque of 680 Nm is available from 1900 to 5750 rpm. The sprint from 0 to 100 km/h is absolved in 3.7 seconds, and this incredible acceleration continues until the top speed of 316 km/h is reached.
“The brutal Mercedes AMG GT C is an exciting addition to the AMG GT collection and, of course, to the World’s Fastest Family. Incredibly powerful and dynamically superior, the AMG GT C is also the complete aesthetic package with the intimidating Panamericana grille, wide stance and low, purposeful silhouette. With the new GT C, the AMG GT family has options for all passionate AMG aficionados, but all carrying the same superior motorsport DNA and coming from the same high performance bloodline for the ultimate in AMG performance,” added Mark.
The Mercedes-AMG GT C at a glance
Mercedes-AMG GT C
Displacement
3982 cc
Output
410 kW (557 hp)
at 5,750 – 6,750 rpm
Peak torque
680 Nm
at 2,100 – 5,500 rpm
Fuel consumption
NEDC combined
12.5 l/100 km
CO2 emissions
284 g/km
Acceleration
0-100 km/h
3.7 s
Top speed
316 km/h
Price (OTR without Insurance)
*Price is with 0% GST, subject to change upon implementation of SST.
Comfort and luxury meet open-air pleasure in the all-new Mercedes-Benz E-Class Cabriolet. With expressive proportions and a puristic, surface-accentuated design, the E-Class Cabriolet offers a distinctive character along with a classic fabric soft top. The E-Class cabriolet is for the driver who wishes to savour every journey. The fabric soft top is available in the colours dark brown, dark blue, red or black. A fully automatic acoustic soft top comes as standard. Its multi-layered structure with sophisticated insulation reduces wind and driving noise, which makes it easy for the occupants to hear each other talk, even when driving at high speed. The soft-top structure has an equally positive effect when it comes to climate comfort and makes the Cabriolet suitable for use all year round.
Derived from the S-Class Cabriolet, the soft top also meets high quality standards in terms of durability and operation. It can be completely opened and closed in 20 seconds, and at speeds up to 50 km/h. After opening, it folds down quietly and precisely and is stored in the soft-top compartment in the boot. A retractable cover separates the soft top from the remaining boot space. Thanks to the fully electrical control included in the optional Cabriolet Comfort package, the driver does not have to stop to operate the boot separator manually. The boot capacity of 385 litres (310 litres when the roof is open) offers all the right ingredients for a high level of everyday practicality. The all-new 50:50 folding rear seat backrests create a through-loading feature in the interior – another plus point when it comes to everyday practicality.
The Mercedes-Benz E 300 Cabriolet AMG Line at a glance:
Displacement 1991 cc
Output 180 kW (245 hp) at 5,500 rpm
Peak Torque 370 Nm at 1,300 – 4,000 rpm
Fuel consumption NEDC combined 7.9 l/100 km
Acceleration 0-100 km/h 6.5 s
Top speed 250 km/h
Price (OTR without Insurance) RM588,888
*Price is with 0% GST, subject to change upon
implementation of SST.
The original is reborn in the all-new Mercedes-Benz CLS. As the creator of the four-door coupe, the CLS brings new generation powertrain technology in the form of electrified 2.0-litre in-line four-cylinder and 3.0-litre in-line six cylinder twin-turbo along with latest generation assistance systems such as and the cutting-edge Widescreen Cockpit with COMAND online infotainment. With superior luxury and breathtaking style, the CLS offers a premium experience similar to that of an S-Class but for the owner who prefers to be behind the wheel.
“The Mercedes-Benz CLS has been an icon since its introduction, a supremely crafted four-door coupe. With an unmistakably unique aesthetic, which has now set the tone for the contemporary Mercedes-Benz design language, it is a legendary automobile and has completely earned its place among our Dream Cars. In addition, the CLS features a new generation electrified powertrain for the perfect combination of luxury, comfort, progressivity and performance in a bold statement. Without a doubt, the CLS is Designed to Seduce,” concluded Mark.
