No more TAMBAH NILAI at exit toll plazas on PLUS highways from November 5, 2019

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No more TAMBAH NILAI at exit toll plazas on PLUS highways from November 5, 2019

Based on statistics compiled by PLUS Malaysia Berhad, the average daily traffic volume on its highways in the northern region is 253,000 vehicles, while for the southern region, 189,000 vehicles travel daily. Of these vehicles, on average, 8% and 9% respectively either have insufficient balance in their Touch‘NGo cards or choose to reload them at the toll plaza exit lanes (rather than other places).

With such a high volume of traffic, pausing at a booth to reload the tollcard will affect traffic flow as it takes up to 3 minutes for the process of reloading. This is obviously inconsiderate to other highway users even though PLUS allocates one lane for reloading – but if there is no reload booth, that lane can also be used for vehicles to proceed through without being delayed.

At the beginning of August 2019, PLUS closed its reload booths at the exit toll plazas of highways in the Central Region (between Seremban and Ipoh South) in an effort to help highway users enjoy smoother passage when exiting the highway.

*PLUS aims to make passage through toll plazas more efficient so that vehicles can continue on their way without unnecessary delay.*

The move proved effective in speeding up traffic flow and from November 5, 2019, PLUS will close reload booths at all the exit toll plazas in the northern region (between Hutan Kampung and Ipoh Utara) and the southern region (between Seremban and Skudai). However, Customer Service Centres and Reload Lanes at entry lanes at selected toll plazas will still be provided and will be operating as usual.

Closing the reload booths also helps to ensure the safety of PLUS customer service agents as there have been several cases where heavy vehicles crashed into toll booths at the toll plazas. To date, there have been 81 cases of heavy vehicles crashing into toll booths between 2016 and 2018.

RELOAD FACILITIES — There are over 11,000 Touch’NGo reload points around the country. If you use the self-service kiosk (left), there is no reload fee charged. (**Click here for the latest list of reload points with no reload fees**) You can also reload at the convenience stores of virtually all petrol stations stations, like the BHPetromart shown above.

The closure of the reload booths may seem like an inconvenience but the Touch’NGo operators have more than 11,000 reload points around the country. If you think parking is a problem, most if not all petrol stations can process reloads and you can also do so at many ATMS if you don’t have cash in hand.

Other highway concessionaires are likely to follow the PLUS move and in fact, PROLINTAS has already announced a similar action on its highways.