Due to the Movement Control Order (MCO) being in effect, a significant number of Volkswagen owners have had to put their vehicle’s aftersales needs on hold as all service centres nationwide are closed. Although workshops can operate, they are only allowed to perform emergency services and not regular maintenance work.
Looking ahead to the time when the MCO ends, Volkswagen Passenger Cars Malaysia (VPCM) has prepared a ‘Welcome Back’ campaign for owners under the Volkswagen Cares initiative.
Keeping customer’s convenience in mind, VPCM invites owners to register and book their appointments on the Volkswagen website and upon submission of interest, a representative from an authorised Volkswagen dealership will be in touch to make the necessary arrangements. The appointment must be made within 30 days after the Movement Control Order ends.
All Volkswagen owners who register during this period will receive free Volkswagen merchandise. Additionally, owners who are not redeeming their free maintenance service and are not Volkswagen Care Plus (VCP) members are entitled to an additional RM50 engine oil voucher. Those entering their fifth year of vehicle ownership are encouraged to sign up for the Volkswagen Care Plus programme to enjoy its benefits.
As mentioned in an earlier report, Volkswagen Malaysia will continue to honour the warranty of vehicles that were not able to meet the scheduled service maintenance due to the restrictions of the Movement Control Order.
All Volkswagen owners are required to download the Volkswagen Cares mobile app to enjoy the benefits. To register and book an appointment, visit the Volkswagen website.
