Hyundai Grand Starex now equipped with eCall as part of standard Telematics System

Hyundai Local News MPV News

Almost everyone has a handphone nowadays so if you are unfortunate to have an accident, you can call for help from anywhere. But what if you are injured and cannot make the call? If you have a Hyundai Grand Starex from Hyundai Sime Darby Motors (HSDM), the vehicle will make that emergency call for you, thanks to the Telematics System which HSDM has installed as standard in every Grand Starex sold after May 1, 2021. The Telematics System comes with 6 services – Automatic eCall, Manual eCall, Breakdown Assistance, Service Assist, Connected Security Features/Stolen Vehicle Tracking.

eCall will bring emergency assistance
The Automatic eCall system, which has been required in all vehicles sold in Europe since 2018, is activated when a severe impact is detected by sensors, indicating that the vehicle has been involved in an accident. A SOS call goes on to the Secure Operating Centre (SOC) which will then attempt to contact the owner of the vehicle to check on the situation. Should there be no response, rescue services and the police will be notified to go to the location shown on the tracking device in the vehicle.

If the driver is not hurt, he or she can use the Manual eCall by just pressing the SOS button mounted on the console of the Grand Starex. Once this done, there will be a call from the SOC to find out the nature of the emergency and what sort of assistance is required.

Hyundai Grand Starex with Telematics
How an eCall system works (image courtesy of Bosch).

The bCall service will bring breakdown support to where the vehicle is located and if the vehicle is stolen or lost, its location can be identified with the tracking system. Once the location is known, the SOC will coordinate with police and other personnel to recover the vehicle.

Vehicle location and tracking
The Telematics System also comes with a Mobile App that can activate a smart alarm to locate the vehicle with the sound of the horn and signal indicators. This is useful if you are in a large carpark and forgot where you parked the vehicle. If you do not have such a feature, here’s a tip: use your phone to take a picture of a sign nearby which shows the location. This will help you to find the spot or the carpark people will be able to take you there.

The Service Assist feature tracks the vehicle’s mileage via GPS and then sends a note to an authorised Hyundai service centre which will then offer an appointment to the vehicle owner (if a scheduled service is due). The concierge service also includes reminders for the renewal of insurance and roadtax.

Hyundai Grand Starex with Telematics

Complimentary for 3 years
The Telematics System service is complimentary for the first 3 years. After this period ends, vehicle owners can opt to renew the service for RM380 per year.  “Existing Grand Starex owners who are keen to have this system installed in their vehicles can approach any authorised Hyundai service centre to get the Telematics System installed at RM1,998,” said Low Yuan Lung, Managing Director of HSDM.

The 11-seater Grand Starex MPV is available in two variants, both with 2.5-litre turbodiesel engines and 5-speed automatic transmission. Prices start from RM165,888.00 (excluding insurance) in Peninsula Malaysia) and financing plans offered by HSDM have monthly instalments that start from RM1,348 (terms and conditions apply).

Hyundai Grand Starex with Telematics

Older Hyundai models can now be covered under HSDM’s Extended Warranty programme


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