Are you one of those who prefers to be alone at the wheel when test-driving a vehicle? Some people are like that and dislike having a salesman accompany them, sometimes being distracting as they keep talking about the features of the model. But for virtually all companies, that would be an understandable policy – after all, a stranger is taking their property out for a drive and all they have are some of his personal details.
Furthermore, in these pandemic times, customers may also be uncomfortable having a stranger in the vehicle with them, even if everyone follows SOPs.
For Klang Valley customers
Mitsubishi Motors Malaysia (MMM) understands such feelings and now offers the option of an unaccompanied test-drive for customers in the Klang Valley. This option is for the popular Triton Athlete pick-up truck and the XPANDER 7-seater MPV. Of course, if they wish, the salesman can also be present and explain the many features in the vehicles so they can enjoy it more on their drive.
To request for a test-drive, customers should visit MMM’s official website at www.mitsubishi-motors.com.my/testdrive2u/ and fill out the form online. Upon receiving the request, an authorized Mitsubishi Motors dealer nearest to them will make contact to verify and confirm the appointment. Arrangements will then be made to deliver the test-drive vehicle to the customer’s preferred location for the test-drive which can be up to an hour long.
Fully sanitized vehicles for peace of mind
MMM assures customers that every test-drive is properly sanitized, especially at all touchpoints, for their safety and peace of mind. Product information will also be provided to ensure that the customer can operate the various systems, especially those which enhance comfort or add convenience. Needless to say, the customer should have a valid driving licence to drive on public roads.
For example, in both models, there’s seamless connectivity for compatible smartphones with Apple CarPlay and Android Auto to put favourite apps in the infotainment system. This means the driver can use those apps right from the dashboard and in some cases, voice commands also provide handsfree operation.
“As the nation moves towards the endemic era, living with COVID-19 and SOPs are the New Normal challenges that we need to adapt to. As a company, we adapt our business primarily to keep our customers safe. Hence we offer the unaccompanied test-drive option for a peace-of-mind shopping experience. This option will allow our customers to experience the Mitsubishi cars on their terms with limited contact,” said Shinya Ikeda, CEO of Mitsubishi Motors Malaysia.
“Shopping for a new vehicle present day is different than it was before the pandemic. At Mitsubishi Motors, we saw this as an opportunity to improve our customer’s experience and convenience. Through our Mitsubishi Online Showroom, customers can now learn about Mitsubishi vehicles, and they only need to fill up a form to schedule an appointment with our authorized dealers. We will then take care of the rest of the process right to delivering the Mitsubishi vehicle to customer’s doorstep,” Mr. Ikeda added.
For those who already own a Mitsubishi vehicle, using the MITSUBISHI CONNECT MY mobile app makes it easy to schedule a service appointment. They can also obtain assistance by calling MMM’s Customer Careline at 1800 18 8161.