The recent flooding has had a severe impact on thousands of lives in Malaysia, and sadly, lives have been lost too. Properties have been heavily damaged and thousands of vehicles will require extensive repairs and replacement of parts, not to mention a thorough cleaning.
Many carmakers were quick to come forward and offer various forms of assistance to their customers so as to help ease the financial burden. As the scale of the damage becomes more apparent, it is clear that more help is needed and Proton has announced an enhanced assistance package for its customers whose cars were damaged in the floods.
The enhanced package now offers a 50% discount on selected replacement parts for all models, except for the X50 and X70. Towing services and cleaning of vehicles (exterior and engine bay) will also be done at no charge at authorised Proton 3S/4S service centres.
“Proton is deeply sympathetic to the plight of the victims of the recent floods as many of them consist of B40 households. To date, our service centres have received approximately 600 cars and we estimate there to be many more that will arrive in the coming days and weeks. Therefore, we have enhanced our assistance package in the hope that it will provide some financial relief to these families,” said Roslan Abdullah, CEO of Proton Edar.
For owners of the X50 and X70 SUVs, the discount for selected parts has been increased to 25% from the 20% that was previously announced. The discount for labour charges has also been boosted to 25%, which is applicable to all models (terms and conditions apply).
Additionally, customers insured under the Proton Insurance Programme (PIP) can also claim RM1,000 in flood relief benefits.
“Aside from the assistance package, the company is also negotiating with the banks to allow customers to pay for their repairs via instalment using their credit cards. This will further assist their cashflow as they will neither be charged interest fees nor have to come up with a lump sum payment,” added Encik Roslan.
Click here to locate the nearest authorised Proton Service Centre or call the Customer Care hotline at 1800-888-398.