Allianz General Insurance Company (Malaysia) Berhad (Allianz General) is seeking PIAM Approved Repairers Scheme (PARS) workshops nationwide via open tender to join its panel of Allianz Authorised Repairers for 2023 and 2024.
The last time the company revamped its panel workshops was in 2020, during which time 195 PARS workshops were engaged through an open tender process.
The Allianz Authorised Repairers are an integral part of the company’s Allianz Road Rangers 24-hour accident service, which has served over 330,000 customers since its launch in 2017.
Ensuring best services for customers
“This exercise is about embracing the competitive and competent culture and reaffirming our commitment to delivering the best value-added services to our customers. So, we are looking for PARS-certified repairers that match our service expectations and can provide Accident and Roadside Assistance services and other value-added services to our customers,” said Allianz General Chief of Claims, Damian Williams.
“Panel repairers play such an important role in our day-to-day operations but manoeuvring in the post-pandemic environment is challenging with workshops facing shortages of skilled labour, increase in labour cost and part prices. So we have taken all these into consideration in the current tender application exercise,” he added.
Helping repairers in challenging times
In addition to the revamp of panel repairers, Allianz General has also enhanced the SOPs to support and ensure panel repairers can stay profitable and remain resilient. Amongst others, the company is introducing upfront payments for all repairs.
50% of the total approved sum will be paid upon approval (this includes initial approval and approval of supplementary reports, etc), followed by 25% paid (includes supplementary approval) and upon the Repairer’s update of repair progress at 50%, with the final 25% paid on the same day once relevant documentation is submitted.
“Our aim with the open tender exercise is to ensure PARS workshops a fair and transparent selection process and to provide equal opportunity for them to work and grow with us. At the same time, we want to provide reassurance and support workshops during these tough times by alleviating financial constraints with the introduction of upfront payments, which we hope will be a big help to them,” said Mr. Williams.