Just before the Hari Raya holidays, Johor Mentri Besar Datuk Onn Hafiz Ghazi voiced displeasure over the efficiency displayed at Bangunan Sultan Iskandar (BSI) Customs, Immigration and Quarantine (CIQ) Complex, which was then not operating at a maximum level.
The Causeway, the busiest land border crossing in the world (as stated by The Star), will be considerably busier during Hari Raya Aidilfitri celebrations as more people and vehicles would be going between Malaysia and Singapore.
With this in mind, after an inspection at BSI on Wednesday 19 April, Onn Hafiz said, “I just carried out my working visit at BSI and I can say that the efficiency level is not at 100% yet. It is now at 80%.”
“I have asked that all counters at BSI either for cars, motorcycles, bus passengers, and even pedestrians be open and in working order. I want all the technical and manpower issues to be resolved by then,’ he added.
Surprisingly, the Malaysian immigration did really well and was more efficient than the Singaporean immigration which has been criticised on Twitter for holding up traffic for more than an hour.
Sadly, this only lasted for a week. As is typical of any government office, only two out of ten counters will be available. Onn Hafiz posted a tweet on 26 April 2023 saying, “Today I got a report that many counters are closed even though there are many vehicles. We need to continue to be consistent in providing the best service to the people. I request that the immigration department continue to provide the best service like last week.”
Netizens have tweeted their frustrations on this matter questioning the efficiency of the officers. Some even criticised the maintenance of the building.
Hopefully, something is done about this so that the staff there do not need micromanaging and is more efficient when it comes to this.