smart Malaysia Introduces smartCare: Advanced Aftersales Service Program

smart Malaysia announced the launch of smartCare, an advanced aftersales service program designed to enhance the ownership experience and ensure the roadworthiness of all smart vehicles. This comprehensive program is aimed at maintaining the highest standards of safety, reliability, and customer satisfaction.

Key Highlights of smartCare:

  1. Live High Voltage Battery Monitoring System:
    • Real-time monitoring of battery health.
    • Alerts sent directly to smart Central for proactive issue resolution.
    • Ensures optimal performance and reliability.
  2. Aftersales Digital Services via the Hello smart App:
    • Book services, access user guidelines, and receive emergency assistance.
    • Contact the smartCare Centre at 1-800-22-8877 for inquiries.
  3. Reliable Battery Management:
    • Collaboration with local HV battery repair services.
    • Eco-friendly repairs by reusing functional components.
    • Minimised downtime and reduced environmental impact.
  4. Qualified EV Technicians:
    • Highly trained EV experts with continuous support from smart Central in China.
    • Delivering top-tier aftersales service with up-to-date EV technology knowledge.
  5. Warehouse & Logistic Partner:
    • Reliable parts availability with over 3,000 SKUs and 10,000 parts in stock.
    • Reduced wait times and enhanced service efficiency.
  6. Service Outlet Facility with HV Battery Rooms:
    • Dedicated HV Battery Rooms for safe and secure battery storage and tasks.
    • Demonstrates commitment to environmental safety and customer security.
  7. EV Chargers at All smart Outlets:
    • Convenient access to both AC and DC charging facilities across all 10 smart outlets nationwide.
  8. Body & Paint Facilities:
    • Located in smart Ipoh, smart KL B&P, and smart Penang.
    • Handling services such as insurance claims, windscreen replacement, body painting, and repairs.
    • Ensuring genuine parts are used to maintain vehicle warranty status and high quality.

Comprehensive Battery Health Diagnostics:

  • Qualified battery technicians at local repair partner centres.
  • Equipped with a prestigious Qualified Certificate of Training.
  • Providing the highest level of care for smart vehicles.

Customer Support and Engagement:

  • smartCare Customer Day Event:
    • Informative and interactive sessions for smart car owners.
    • Technical insights, hands-on demonstrations, and smart PRO tips.
    • Next event: smart Ipoh and smart Alor Setar on 22 June 2024, 10 am.

Premium Ownership Experience with smart #1:

  • Warranty and Assistance:
    • 8-Year/200,000km High-Voltage Battery Warranty.
    • 8-Year/150,000km High-Voltage Component Warranty.
    • 4-Year Unlimited Mileage Vehicle Warranty.
    • 2-Year Unlimited Mileage Spare Parts Warranty.
    • 24/7 Roadside Assistance.

  • Pricing:
    • smart #1 Pro: RM169,000 (without insurance).
    • smart #1 Premium: RM209,000 (without insurance).
    • smart #1 BRABUS: RM249,000 (without insurance).

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