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Cycle & Carriage Body & Paint facility gets 100% score again from Daimler AG

Cycle & Carriage Bintang Berhad has achieved a remarkable feat, scoring a perfect score of 100% for the second time, in Daimler AG’s stringent ‘Centre of Competence’ certification for its Batu Caves Body & Paint (B&P) Facility in Kuala Lumpur. The company, which has been associated with Mercedes-Benz since 1951, also achieved 98% and 96% for its Johor Bahru and Bukit Tengah facilities, respectively.

“Our network of Body & Paint repair facilities scoring above the global median is the result of Cycle & Carriage’s investment into our people, sites, and systems. With Daimler AG’s stringent evaluation criteria, the excellent performance that our facilities continue to demonstrate is a testament that we are moving in the right direction in support of Mercedes Benz customers in this country. We are honoured to receive this certification from Daimler AG, and we intend to continue excelling in the delivery of premium automotive experiences to our customers,” said Cycle & Carriage CEO, Wilfrid Foo.

Cycle & Carriage Batu Caves is an authorised B&P Repair Facility with the expertise to conduct structural repairs on Mercedes-Benz vehicles while upholding global safety standards to provide customers peace of mind.

Handling up to 130 vehicles monthly
Covering over 45,000 sq ft with 22 body and paint work bays, the facility has the capacity to service up to 130 vehicles every month. Meanwhile, the Johor Bahru and Bukit Tengah facilities collectively have 20 body and paint work bays and the capacity to service 120 vehicles every month. Cycle & Carriage currently has the largest network of Daimler AG certified B&P Repair Facilities in Malaysia.

Obtaining the ‘Centre of Competence’ certification involved an evaluation on Cycle & Carriage’s workshop equipment for both, body repair and paint areas, auxiliary material, repair processes and administration practices. To remain up-to-date with the latest automotive innovations and technologies, Cycle & Carriage employees undergo regular up-skilling training at the Mercedes-Benz Malaysia Training Academy.

M-B Training Academy — *Mercedes-Benz Malaysia has a Training Academy in Glenmarie, Selangor which provides regular up-skilling training so technicians stay abreast of latest technologies.*

Globally certified technicians
“Representing a marque brand that is a beacon of automotive excellence, we are proud to match this with exceptional after care service and expertise. Our facilities are home to state-of-the-art tools, globally certified and skilled technicians equipped to restore and care for an extensive range of Mercedes-Benz vehicles in Malaysia. This reflects Cycle & Carriage’s complete ecosystem that takes care of our customers every step of the way,” said Mr. Foo.

“Congratulations to the dynamic team at Cycle & Carriage Batu Caves, Johor Bahru and Bukit Tengah for constantly raising the benchmark of retail and service, going the extra mile to understand and meet our customers’ needs. This is the backbone of ‘Exceptional Journeys’ we promise customers,” he added.

Another high point in 120th year
This certification is another feather in the cap for Cycle & Carriage as it continues its year-long 120th anniversary celebration. The celebration kicked into high gear recently, with the premium automotive retail and aftersales leader taking time to record its appreciation for the years of loyalty and dedication from employees at a special townhall session and simultaneous movie screenings at locations in the Klang Valley, Ipoh, Penang and Johor.

C&C — *Cycle & Carriage has been in business for 120 years and brought the Mercedes-Benz brand to Malaysia in 1951. It also began local assembly of the German cars in 1965.*

“Our people have laid a solid foundation over the years, forming the bedrock of the Cycle & Carriage heritage. We continue to empower our people to experience growth and fulfillment both professionally and personally. Empowered employees go on to deliver the genuinely Exceptional Journeys our customers experience and associate with our Cycle & Carriage identity,” explained Mr. Foo.

The company’s passion in empowering people extends into uplifting marginalised youth by promoting the Technical and Vocational Education and Training agenda. Cycle & Carriage announced its inaugural Cycle & Carriage Study Grant Programme this year, a grant to help youth from low income Malaysian families gain access to quality technical and vocational education. Furthermore, Cycle & Carriage also donated computer equipment for the benefit of vocational institute, Montfort Boys Town’s Computer Maintenance Programme trainees earlier this year. Cycle & Carriage’s involvement in the social development of the local community is an indicator of its commitment to the community in Malaysia.

Commemorating its 120-year legacy in premium automotive excellence, Cycle & Carriage also launched a regional campaign to give away 120 exceptional journeys of specially curated trips to three enticing destinations: Mongolia, Nepal and Korea. The campaign embodies the brand’s commitment to deliver exceptional people-focused experiences.

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Proton opens first flagship 4S centre in Malaysia

The beginning of the Malaysian car industry can be considered to have started in the mid-1960s when the government introduced its first policy for the automotive industry. The policy set a strategic direction with the implementation of preferential tariffs for carmakers that assembled their vehicles locally, as well as used parts obtained in Malaysia. It was one of the moves to take the country’s economy from being agriculture-based to industry-based.

Response was good from the carmakers and by the end of the 1960s, a number of assembly plants were operating and producing a variety of models. However, the majority of these plants were in Peninsular Malaysia – clustered in the Klang Valley and in Johor. This was because vehicle demand in Peninsular Malaysia was growing rapidly.

The East Malaysian states, on the other hand, were still largely lacking a proper road network and potential sales were also not high back then. Commercial vehicles and 4×4 vehicles like the Toyota Land Cruiser and Hilux were more popular than cars.

So while the development of the sales and service network was more active in Peninsular Malaysia, it was slow in Sabah and Sarawak. This is not to say that the states were neglected by the car companies, but it was a matter of the number of vehicles sold and the number of supporting outlets needed.

Today, however, the East Malaysian market has grown substantially as the economies of the two states have advanced. This has been helped by the better roads and road network and rather than travel in bumpy light commercial vehicles, many East Malaysians now prefer passenger cars with more comfort.

Sabah gets Proton’s first flagship 4S centre
Perhaps in recognition of this progress, Proton chose the state of Sabah for its first flagship 4S centre in Malaysia. The brand new outlet is operated by Fook Loi Corporation (Sabah) Sdn Bhd and has a distinctive Corporate Identity that is associated with the new Proton which has come about following the partnership with Geely.

Setting up a dealership requires millions of ringgit in investment and as Proton has shown that the brand is on the ascendancy with rapidly growing sales, businessmen now see being a Proton dealership it as a viable investment.

“Deciding to become a Proton dealer was not difficult because we see the potential for Proton in Sabah. The current range of Proton models is highly competitive and technologically advanced with features that appeal to the new generation of car buyers,” said Thomas Chiu Kui Yin, Group Executive Director of Fook Loi.

Additional Body & Paint services
Seeing much potential in the aftersales business, Fook Loi chose to go all the way and be a 4S outlet. This means it offers customers an added Body & Paint service for the repainting and restoration of vehicles to Proton’s standards when they have been damaged.

Every aspect of the outlet adheres to Proton’s objective of giving customers a great experience and is spacious, comfortable as well as pleasing to the eye. It offers free wifi, a kids’ corner, ample parking space and a coffee area. Equally important, the outlet has well trained sales and service staff who can provide a high quality customer experience.

“These may seem like simple requirements, but they are critical ones. When customers walk into our showroom or service centre, they would like to be greeted by smiling faces and a beautifully lit area. This will then set the tone for more meaningful conversations and customers will feel welcomed and appreciated. Since outlets are our first point of contact, numerous steps have been taken to ensure that a wholesome experience starts here. These efforts have paid off. Our sales have been on an increasing trend and with our new products, we are confident that we are on track for the company’s return to profitability,” said Dr. Li Chunrong, CEO of Proton.

Honda opens new 4S centre in Kelantan

Honda customers in Kelantan should be happy with the news that the state’s first Honda 4S centre is now open for business. The 4S centre (Ban Chu Bee Honda 4S Centre), which comprises of sales, service and spare parts departments as well as a paint and body shop boasts a total build up area of 62,200 square feet.

It is said that a total of RM22 million was invested in the facility which features a slew of amenities for Honda owners or potential owners to enjoy while waiting to be attended to. Some of them include a customer lounge and an executive lounge, complimentary Wi-Fi services, kid’s corner and a surau.

There are 20 service bays available at the facility with bays for fast service (5 bays) , tyre service (1 bay), general repair (8 bays) and for air-conditioning (1 bay).

Previously, Honda was only capable of servicing 22,600 vehicles a year in Kelantan but thanks to the launching of the new facility, the ceiling has now been raised to 22,00 vehicles a year. The facility is not only the largest of its kind in Kelantan, but in the entire east coast too.

Honda has had a great start to 2017 with its BR-V receiving 10,000 bookings while the facelifted City received close to 3,000 bookings since its launch three weeks ago. The Japanese automaker isn’t done just yet, as it is currently planning to launch another two more models sometime in the coming months.

Speaking of the latest growth in customer base, Honda Malaysia’s Managing Director and Chief Executive Officer, Mr. Katsuto Hayashi said, “Last year, Honda Malaysia sold 91,830 units and of this total, the East Coast region contributed 8% with sales of more than 7,200 Honda vehicles. Kelantan contributed 34.6% towards this regional sales and Honda Jazz was the favourite among the customers here. In the past five years, Honda Malaysia sales in East Coast region have increased by 172%.”

Expect more from Honda soon but till then, if you plan on getting your Honda serviced at the latest 4S centre in Kelantan, contact Ban Chu Bee (Honda 4S Centre) at 09-744 3337 / 09-744 5893 which is located at Lot 1349, Jalan Pasir Mas-Salor 15100 Kota Bharu, Kelantan.

Piston.my

body and paint

Cycle & Carriage Body & Paint facility gets 100% score again from Daimler AG

Proton opens first flagship 4S centre in Malaysia

Honda opens new 4S centre in Kelantan

Cycle & Carriage Body & Paint facility gets 100% score again from Daimler AG

Proton opens first flagship 4S centre in Malaysia

Honda opens new 4S centre in Kelantan

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