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C&C

Ipoh in the Kinta Valley of Perak was where the first cars in Malaya were imported to and records show that the first owner was Eu Tong Seng, a wealthy businessman who brought in a Mercedes Simplex in 1902. He must have been very interested in the new ‘horseless carriages’ as the Simplex was launched in that same year by Daimler Motoren Gesellschaft.

Four years later, in 1906, a company opened up its first branch in Ipoh and this company would become associated with Mercedes-Benz to this day. It was Cycle & Carriage (C&C) and although it was not representing Mercedes-Benz then, it would become one of the first distributors of the German brand in Asia when it was appointed in 1951.

The latest Mercedes-Benz S 580e at the C&C Autohaus in Ipoh. 120 years ago, in 1902, the first car in Ipoh (and Malaya) was also a Mercedes – the Simplex (below).

Ipoh is therefore a special place in C&C’s long history and although that first branch was along Brewster Road (today known as Jalan Sultan Idris Shah), the company’s branch dealing in Mercedes-Benz passenger vehicles is now located at Jalan Kuala Kangsar. This is where the company has its fourth Autohaus incorporating the latest Mercedes-Benz Brand Presence. The newly upgraded Autohaus, which was recently officially opened, is part of the Mercedes-Benz network for the Northern region.

Mercedes-Benz Retail Brand Presence
The Mercedes-Benz Retail Brand Presence is a retail strategy which highlights the integration of digital elements into the physical world, with the aim of delivering customer-centric automotive retail experiences for modern-day shoppers. This seamless journey for the customer caters to the multi-channel shopper while addressing the increasing technological complexity of products that  customers are interested in.

Cycle & Carriage Autohaus Ipoh 2022

“As the leading dealership for Mercedes-Benz in Malaysia, Cycle & Carriage is committed to providing our customers exceptional journeys and best-in-class services whether it is during their purchase experience or ownership journey. Today, we are proud to showcase the upgraded Cycle & Carriage Ipoh Autohaus, a key location in our network coverage from north to south of Peninsula Malaysia,” said Thomas Tok, CEO of Cycle & Carriage.

“We want to give Mercedes-Benz customers the assurance that they can access our best services here in Ipoh. We believe that the new retail concept responds to the individual needs of today’s discerning customers, making our products even more accessible to anyone who wants to dive deeper into the world of Mercedes-Benz,” he added.

Cycle & Carriage Autohaus Ipoh 2022

Immersive experience for customers
The modern design of the upgraded Cycle & Carriage Ipoh Autohaus is set against a backdrop of the picturesque limestone cliffs of the city. The facility covers a land area of over 56,000 square feet with ample space for visitors to park their cars. The showroom has been specially designed with ample open space and custom daylight-emitting spotlights to show off the true colours of each model on display. All vehicles are intentionally arranged in the shape of an arc to maximise the visibility of the range available.

Visitors can also immerse themselves in a journey featuring the latest in multimedia tools to gain a thorough understanding of Mercedes-Benz vehicles and their technologies. With the addition of new digital touchpoints, customers can discover the brand while gaining access to the service team for a complete experience of luxury that integrates both the digital and human touch.

Cycle & Carriage Autohaus Ipoh 2022

For individual consultations, there are various seating locations arranged in open, semi-private or private areas for discussions. This includes the Star Lounge, which has a cafe to offer a more refined touch to many services available.

For those who have made a purchase and are taking delivery of their new Mercedes-Benz, there is a special room for the purpose. C&C makes sure that it is treated as a special occasion for the customer to remember and to start or extend the relationship with the company and the brand.

Fully equipped service centre
For aftersales services, the Autohaus has a service centre with trained personnel and is fully equipped with equipment for maintenance, repair, painting and even car detailing services. With 31 service and repair bays (11 of which are for body and paint jobs), the service centre is one of the largest of its type in the area. The health and comfort of the staff are not forgotten as there are high ceilings and large fans for a naturally airy space.

Cycle & Carriage Autohaus Ipoh 2022

Designed with sustainability in mind
The Autohaus is designed with sustainability in mind and is the second C&C Autohaus (after the one in Johor Bahru) to install solar panels that can provide up to 72 kWp of electricity from sunshine. In addition to this free and environment-friendly source of electricity, there are also rainwater-harvesting systems to supply water for general use around the facility.

To know more about Mercedes-Benz products and services or to locate an authorised showroom, visit www.mercedes-benz.com.my.

First Mercedes-Benz Original Tyres & Rims Boutique in Malaysia

BHPetrol RON95 Euro4M

Many service centres are resuming operations and welcoming owners who must be eager to have their vehicles serviced or repaired. However, some owners may be busy, especially with the sudden announcement that businesses can commence next week. Thus they may not be able to send their vehicles in for servicing.

For such customers, Cycle & Carriage Bintang Berhad (C&C) has a personalised service which brings the service centre to the home. Known as the Mercedes-Benz Star Mobile, it’s actually been available for the past two years. The service includes scheduled maintenance work, wiper blade replacement, oil filter, air filter, combi filter and dust filter replacement, key battery replacement and car battery replacement.

Mercedes-Benz Star Mobile

“We introduced this first-of-its-kind service to the Malaysian market in 2018 on a trial basis. Now, with the Movement Control Order and social distancing, the Mercedes-Benz Star Mobile service provides customers peace-of-mind as they are able to remain within the safety and comfort of their homes while our technicians care for their vehicle on-site,” explained C&C CEO, Wilfrid Foo.

Transparency with cost estimates
In compliance with the current health and safety requirements, all contact points in the vehicle (a Vito van) are sanitised after every service and C&C conducts temperature checks on its technicians daily. Along with added convenience and quality, customers are assured greater transparency with cost estimates provided ahead of services including itemised costs for required parts and labour cost. This enables the customer to make a more informed decision about the maintenance of their Mercedes-Benz vehicle.

“Cycle & Carriage is dedicated to providing Exceptional Journeys to customers. We are continually learning and understanding each customer’s needs and preferences. We aim to be a trusted dealer partner by translating our insights into innovative services and experiences that enhance the overall customer journey. The Mercedes-Benz Star Mobile is a shining example of a premium service that delivers greater convenience and peace of mind when it comes to caring for our customers’ cherished Mercedes-Benz vehicles,” said Mr. Foo.

Mercedes-Benz Star Mobile

The Mercedes-Benz Star Mobile travels with two qualified technicians and is fully equipped with the Xentry Diagnosis system, special tools and technician hand tools to perform the stipulated maintenance jobs.

It is available by appointment within the Klang Valley. During the MCO period, availability is daily (except Sundays and public holidays) from 9 am to 3 pm, and Saturday from 9 am to 12 noon.pm.

Door-to-Door service as an alternative
Alternatively, Mercedes-Benz owners can also use C&C’s ‘Door to Door’ service. They can call their preferred C&C authorised service centre and their vehicle will be picked up for servicing and then returned when the work is completed. The service (for which there is a charge) is available up to 30 kms driving distance from the authorised Mercedes-Benz Service Centre. For the owner’s peace of mind, the vehicle will be covered by insurance between the home and service centre.

Cycle & Carriage Body & Paint facility gets 100% score again from Daimler AG

WHO

PISTON.MY

Cycle & Carriage or 合发, a leading regional automotive group in Southeast Asia with 10 brands operating in Singapore, Malaysia and Myanmar is launching a new brand promise – ‘Exceptional Journeys’. Founded in 1899, Cycle & Carriage is celebrating its 120th anniversary in 2019.

“The new brand builds on Cycle & Carriage’s passion for creating exceptional people-focused experiences. ‘Exceptional Journeys’ leads the company from focusing on delivering quality products and services, to enhancing the experience for the customers, partners, employees and communities that Cycle & Carriage engages with”C&C.

“Being 120 years old doesn’t make us a traditional company. We see ourselves as a brand that has understood and responded to the changing needs of people – our customers, employees and partners for the last 120 years. We have long-serving employees who have been with us for over 40 years. We have also been a trusted partner of one of the world’s most well-known marques, Mercedes-Benz, for nearly 70 years,” Haslam PreestonRegional Managing Director, Jardine Cycle & Carriage (above) said.

Preeston leads the Cycle & Carriage automotive businesses across the region and has developed the new brand together with his team. He added, “Today, consumers are looking for a brand to identify with. It is not enough to simply have great products and services. We believe we need to find a meaningful connection with people and our customers. We need to create experiences that inspires and resonates with them.”

 

“Over the course of 2017 and 2018, Cycle & Carriage undertook in-depth research of our brand positioning, speaking to customers, employees, partners and other key stakeholders. The new brand captures Cycle & Carriage’s purpose of making each and everyone’s journey exceptional, whether it is a customer we serve, an employee we engage, or a brand we carry. We aim to always support them along the way and exceed their expectations. The brand also hopes to inspire people to achieve the extraordinary, their own exceptional journeys.” Today, Cycle & Carriage’s iconic two-wheel logo is an instantly recognisable mark. The Cycle & Carriage logo was also refreshed to be more contemporary in 2017, ahead of introducing ‘Exceptional Journeys’.

 

120 exceptional journeys for valued customers

As part of the 120th Anniversary celebrations, Cycle & Carriage will kick off 2019 with a regional anniversary campaign, giving away 120 exceptional journeys of specially curated trips to three enticing destinations: Mongolia, Nepal and Korea. The anniversary campaign will take place from 10 January 2019 to 30 November 2019 for Cycle & Carriage’s valued customers in Singapore, Malaysia and Myanmar. More information can be found on cyclecarriage.com/120

Mongolia

“Adventure”

Journey across the rolling steppes and immerse yourself in the nomadic settlements that have called the grasslands home since the time of Genghis Khan.

§  Soak up the wild splendour of the Mongol Els sand dunes.

§  Visit the Hustai National Park and get acquainted with the takhi, the world’s last wild horses.

§  Connect with a local Mongolian family and experience the nomadic lifestyle first-hand.

 

Nepal

“Culture”

Immerse yourself in the history of Kathmandu and find out why this ancient kingdom is also one of the most enchanting places on earth.

§  Unlock the wonders of Pashupatinath, a Hindu temple complex and UNESCO World Heritage site.

§  Journey to the mountain village of Nagarkot and admire the Himalayas from an altitude of 2,200m.

§  Venture into the Kathmandu Valley and uncover its stunning views and sublime beauty.

 

Korea

“Metropolis”

Step out in style in Asia’s capital of cool and embark on a glorious urban odyssey across Seoul to discover its thrills, sights, and sounds.

§  Witness the famous guard-changing ceremony at Gyeongbokgung Palace.

§  Stroll through the traditional Bukchon Hanok Village and re-live scenes from popular K-dramas.

§  Learn to prepare an authentic Korean meal and enjoy the best of home-cooked Korean cuisine.

 

An exceptional 120-year story

We reflect on our past 120 years as a company that has withstood the test of time – through the Great Depression, two World Wars and the Asian and Global Financial Crises. We grew with region’s developments and emerged as a leading automotive group in Southeast Asia.

  • Founded in 1899 as the Federal Stores (later renamed Cycle & Carriage) in Kuala Lumpur, Malaya, as a merchant trading in nutmeg and sundry goods. Later, it sold bicycles and carriages, before becoming the agent for a number of automobile brands.
  • Secured the Mercedes-Benz franchise in 1951 and was the first enterprise to represent this marque in Southeast Asia. The first batch of six Mercedes-Benz cars arrived in Singapore in that same year. 
  • Listed as Cycle & Carriage Limited on the Stock Exchange of Malaysia and Singapore in 1969. The reception for its IPO of 33 million shares was overwhelming with 73 times oversubscription. The total offering size of S$241.65 million was just short of the budget of the Singapore Ministry of Interior and Defence for that year.

In April 1969, The Sunday Times reported, “The physical magnitude of the mailed application forms was staggering. Stacked in neat bundles of 100 each, and piled three to six tiers high on narrow, seven-foot long tables, the applications for 1,000 shares stretched nearly 120 ft, arranged end to end round the offices of Cooper Bros & Co., the Registrars. Other applications for larger amounts were heaped on the tables in the centre of the room.”

  • Apart from being prominent in the automotive sector, in the late 80s and early 90s, Cycle & Carriage Limited also acquired majority shareholdings in established companies such as MCL Land and Cold Storage (Malaysia), as well as launched its first residential property development, Hillview Villas in Singapore.
  • In 2002, Cycle & Carriage Limited became a subsidiary of the Jardine Matheson Group (“Jardines”) and the company was renamed Jardine Cycle & Carriage Limited in 2004. This firmly established Jardine Cycle & Carriage as a member of the Jardines group whilst retaining its shared heritage with Cycle & Carriage.
  • Today, Jardine Cycle & Carriage is a diversified group while the ‘Cycle & Carriage’ brand is used for its automotive activities Singapore, Malaysia and Myanmar. With 10 brands under its banner and over 85 facilities, Cycle & Carriage is a leading automotive group and accounts for 25% of Mercedes-Benz passenger cars sold in Southeast Asia.

Preeston expressed, “We’d like everyone, customers, employees, business partners, to be part of this Cycle & Carriage story and realise an exceptional journey along with us. As Cycle & Carriage celebrates its 120th anniversary in 2019, we remain committed to serving those who have been along this journey with us.”

It has been announced that Cycle & Carriage Bintang Berhad (Cycle & Carriage Bintang) now has the largest network for certified body and paint collision repair facilities in Malaysia, following Daimler AG’s certification of the Cycle & Carriage Johor Bahru, Bukit Tengah and Batu Caves facilities as official Mercedes-Benz Body and Paint Centres. Cycle & Carriage Bintang’s customers in the Northern and Southern region, as well as the Klang Valley, can now enjoy peace of mind and confidence when restoring their Mercedes-Benz vehicles.

“In everything we do, we have our customers in mind at all times. The ‘Centre of Competence’ certification is an assurance that all Cycle & Carriage body and paint repairs are carried out according to the stringent global specifications set by Mercedes-Benz. Having three of our body and paint facilities awarded the certification is an impressive achievement. It reflects the quality of our after-sales teams who deliver our signature first class service to customers every step of the way,” said Cycle & Carriage Bintang CEO, Wilfrid Foo.

In early 2017, Cycle & Carriage’s Johor Bahru and Bukit Tengah service centres underwent an extensive facility and equipment upgrading process. In tandem with this, employees received specialised technical training and service process enhancement. Following which, both outlets were audited in the same year as part of the certification process, and were awarded the ‘Centre of Competence’ certification by Daimler AG. The Johor Bahru service centre spans over 32,000 sq ft and is equipped with 14 body and paint work bays, while Bukit Tengah is over 14,000 sq ft with five body and paint work bays.

Cycle & Carriage Bintang Batu Caves, the centralised body and paint collision repair centre for the Klang Valley, was first awarded the certification by Daimler AG in 2012. As part of the certification process, a re-audit was scheduled in November 2017. The Batu Caves Service Centre achieved the perfect score of 100 percent and is now recognised by Daimler AG as one of the highest-ranking centres for collision repairs in the world. Spanning over 45,000 sq ft with 22 body and paint work bays, the facility has the capacity to service 130 vehicles every month.

Cycle & Carriage Bintang’s network comprises 12 Autohauses nationwide which includes 10 After-Sales Autohauses across Malaysia. In 2016, Cycle & Carriage Bintang was awarded all top three spots in the Mercedes-Benz Malaysia Service Excellence Award in South East Asia for demonstrating strong aftersales standards. More recently, Cycle & Carriage Bintang received the highest Mercedes-Benz Malaysia Customer Satisfaction Index (CSI) rating for after sales for the second half of 2017 in Malaysia, with Cycle & Carriage Bintang (Northern) Sdn Bhd Bukit Tengah announced as the Champion in the competitor benchmark study.

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