After investigation conducted by Nissan Motor Co. Ltd, Edaran Tan Chong Motor Sdn Bhd (ETCM) has been informed that approximately 4,001 units of Nissan Serena S-Hybrid (C26) manufactured in Japan between September 2012 and November 2013 need to be recalled. The vehicles that were imported and distributed by ETCM require reprogramming of the CVT control unit.
According to ETCM, only the imported CBU units are affected and the locally-assembled Serena that was subsequently introduced in November 2014 does not have the issue. The current locally-assembled Serena S-Hybrid (C27) launched in May 2018 and other Nissan models currently on sale are also not affected.
The work will be carried out by Tan Chong Ekspres Auto Servis (TCEAS) which has outlets nationwide. The reprogramming will take approximately 45 minutes and owners will not be charged for anything related to the exercise.
Owners of the affected MPVs will be notified directly by TCEAS by letter, SMS or Whatsapp. Selected TCEAS outlets have extended hours of operation and will service vehicles on weekends and public holidays as they are open 365 days a year. Owners are advised to call the nearest TCEAS outlet to make an appointment beforehand.
As vehicle ownership of some vehicles may have changed over the years, ETCM advises current owners of the model to call the Nissan Customer Care Centre toll-free line at 1800-88-3838 to find out if their Serena S-Hybrid is among those listed for recall action.
ETCM and TCEAS regret any inconvenience caused to owners and reaffirm their commitment to ensure customers’ safety, service and satisfaction are of the highest level.
For those who own or buy the latest Nissan X-Trail generation, Edaran Tan Chong Motor Sdn Bhd (ETCM) will soon be offering a new accessory package for sportier looks and enhanced handling and grip. The X-Trail Tuned by IMPUL will be on display at selected Nissan showrooms from July 15, 2020.
The package is developed by IMPUL and consists of a bodykit as well as 18-inch IMPUL Aura SX-50 wheels and Continental ContiMaxContact MC6 tyres. IMPUL Sports Springs are also included with the package.
The bodykit is made up of Dual Tone IMPUL front and rear aero bumper spoilers, Gloss Black V-Motion grille cladding, side skirts and split-mounted rear spoilers.
The interior gets new Maroon Nappa Leather upholstery for the seats, leatherette dashboard, knee pads and armrest.
The new Nissan X-trail Tuned by IMPUL package is priced at RM11,000 and can be ordered with the 4 variants: the 2.0L Hybrid, 2.5L 4WD, 2.0L 2WD MID and 2.0L 2WD. With the package installed, the prices (without insurance) will be as shown below:
Existing owners of the X-Trail can also install the various accessories from the IMPUL package separately and the prices of each item are as shown below:
IMPUL Sports Springs
As with the rest of the X-Trail range, the X-Trail Tuned by IMPUL comes with a 5-year/unlimited mileage warranty. The IMPUL accessories, installed by ETCM, have a warranty of 3 years or 100,000 kms (whichever comes first).
For more information, visit www.nissan.com.my or call the Nissan Customer Care Centre hotline at 1800-88-3838.
The authorised Nissan showroom and service centre network in Malaysia is now fully operational, following closure due to the earlier Movement Control Order. With the revision to the Conditional Movement Control Order (CMCO), many businesses, including those in the auto industry have been allowed to resume their operations.
Edaran Tan Chong Motor (ETCM) says that while all their outlets have reopened, there are revised operating hours. The hours of operation for each outlet can be found at www.nissan.com.my or www.tceas.com (for service outlets).
SOPs at outlets
In line with the CMCO standard operating procedures (SOPs), the outlets will conduct temperature checks for all staff and customers and require social distancing as well. All staff will wear face masks, and customers can also obtain face masks, gloves and hand sanitizers at no charge while they are on the premises.
Frequent disinfecting will be carried out at the showrooms and service centres throughout the day covering every touchpoint including display and test drive vehicles. Customers are also assured that their vehicles will be disinfected before and after service. During this period, ETCM encourages contactless payments to be used.
Additionally, all vehicle registrations and deliveries will resume progressively as JPJ has started providing the necessary services since yesterday.
New Nissan Online Showroom
Those who are unable to visit Nissan showrooms can also get comprehensive information at the Nissan Online Showroom, also at www.nissan.com.my. The website enables interested customers to submit an online form for sales enquiries and to request appointments for testdrives at their home or office.
For those who are planning to buy a new Nissan vehicle for Hari Raya, the company has various money-saving promotions. Monthly instalments start from RM800 for models like the Almera while selected models come free scheduled maintenance for the first two years (terms and conditions apply).
If you buy a Nissan Almera 1.5L E Auto Black Series before June 30, 2020, you can get a free accessories package as a Raya bonus.
Additionally, customers who purchase the X-Trail or Serena S-Hybrid before June 30, 2020, will receive a complimentary 1-year FWD Protect Direct Family Takaful protection plan (up to a family of 4 parents and 2 children) with a sum insured of RM100,000.
Currently, ETCM is running the ‘Nissan Buy & Win’ contest and 20 lucky winners will stand a chance to win CUCKOO Healthy Home Appliances worth up to RM128,888. The contest is on until June 30, 2020.
Nissan owners who require maintenance service or other work done on their vehicles can now visit their nearest Tan Chong Ekspres Auto Servis (TCEAS) outlet. According to Edaran Tan Chong Motor (ETCM), 10 of the authorised Nissan service centres have received approval from the Ministry of International Trade and Industry (MITI) and relevant local councils to resume operations.
The company stresses that appointments must be made beforehand. Once an appointment is confirmed, owners can drop off their vehicle at the service centre. They are not allowed to wait at the service centre.
Appointments can be made using the Nissan DriveOn mobile app, TCEAS website, Nissan Customer Care Centre hotline at 1800-88-3838, or directly calling the service centres listed below. Owners are also advised to select the nearest service centre to them abide by the travelling regulations of the Movement Control Order.
The following are the TCEAS outlets which are now operating:
Note: The service centres will be closed during Public Holidays.
As a health and safety precaution, TCEAS will practise temperature checking and social distancing for all service centre staff as well as customers. Face masks and gloves and hand sanitizers will also be freely available to customers. Frequent disinfecting will be carried out at the service centres and all vehicles will undergo disinfecting before and after service. Contactless payments are encouraged.
ETCM says that TCEAS service centres in other locations will resume operations in stages. Owners can find the latest information at www.tceas.com.my or by calling 1800-88-3838.
With the Movement Control Order (MCO) in force, people cannot go to car showrooms as they are closed and movement is also restricted. This will be the case until April 28, 2020, the new date for expiry of the MCO which was announced today.
This presents a challenge for many companies, including those selling new vehicles. Virtually all companies have websites to present information to customers and now a number are also setting up ‘showrooms’ online.
The latest is Edaran Tan Chong Motor which has today launched its Nissan Online Showroom. While the website at www.nissan.com.my has comprehensive information, the complementary Nissan Online Showroom is more focussed on addressing customer enquiries relating to vehicle purchases.
Ar the Nissan Online Showroom, interested customers can submit an online form to make further sales enquiries or request for vehicle booking arrangements with just a few simple clicks. Within 24 hours of submission, a dedicated Nissan sales representative will be in contact with them.
What this means is that many of the processes of buying a new vehicle can be done during the MCO period so that when it is over, it may be possible to get the new vehicle quickly.
Additionally, doorstep test drive appointments can be made and will be carried out when the MCO ends.
Edaran Tan Chong Motor Sdn. Bhd. (ETCM) today announced that the warranty of all Nissan vehicles distributed and sold by the company will have an extension of 30 days from the last day of the Movement Control Order (MCO) period, if the warranty expiry date falls within the period that the MCO is on.
The existing warranties will remain valid, even if the preventive maintenance service schedule intervals cannot be performed during this MCO period.
Customers are encouraged to reschedule service appointments within 30 days after MCO is lifted in order to keep their vehicle warranty active. Appointment rescheduling can be done via the DriveOn mobile app, Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS) website, Call Centre or direct booking with TCEAS Service Centres (after the MCO expires).
To cater to the anticipated surge of service appointments after the MCO period, TCEAS will extend its business operation hours from Monday to Friday, 8.30 am up to 8.00 pm. In Kelantan and Terengganu, the operating days will be from Sunday to Thursday.
ETCM had also earlier informed its customers that while all its sales and aftersales outlets will remain closed in accordance with the MCO, Roadside Assistance and Towing services will still be available to assist in an emergency. However, if the vehicle is towed to a service centre, it will have the remain there as repair work cannot be undertaken during the MCO period.
For more information, roadside assistance or towing services, members of the public may call 1800-88-3838, or visit www.nissan.com.my.
This has been a decade of change in the motoring landscape, for the carmakers, the industry as a whole and also motorists. Concerns about the environment and safety have forced the manufacturers to be serious about ‘electrification’ of their products to drastically reduce emissions, and add more safety systems. At the same time, pressures from an increasingly competitive market mean that costs have to keep going down to stay competitive.
For motorists, competition in the market is good, of course, as it means that they have more choices, better deals and more affordable prices. However, times have changed too and priorities are different because of uncertainties of the future. Saving to buy a home is still important to many but the second most expensive purchase – a car – is no longer that important.
Nevertheless, while the public transport system continues to improve, having a car is still a necessity for many people but they don’t necessarily need outright ownership of it. In fact, a recent study has found that to be the case, with 51% of Malaysians (who participated in the survey) saying that they did not need outright car ownership and would be fine with long-term ‘rental’ of vehicles for personal transport.
A new mobility solution
Renting vehicles in its traditional form is expensive but what if there is some way where a company can offer a ‘subscription’ to use the car over a long period. It’s a different approach to car ‘ownership’ and now it’s available to Malaysian consumers as a new mobility solution.
Known as the Nissan Subscription Program (NSP) and offered by Edaran Tan Chong Motor, this new approach can prove to be more advantageous than the traditional hire-purchase (H-P) way of buying and owning a new car. It removes the long-term commitments (up to 7 years these days) of having to pay instalments and being stuck with the same old car over a long period. With new models coming out all the time, having the flexibility to change more frequently would be more desirable for today’s consumers.
Beyond just removing the commitment, the NSP also has other advantages, one of them being no requirement to provide a hefty downpayment at the start. There is the full factory warranty, of course, and all maintenance costs are also covered by the NSP. Sounds great, doesn’t it? And when you work out the costs between a conventional H-P loan and the NSP, there are meaningful savings so your hard-earned money can be used for more important things in life.
Savings of almost RM48,000
Taking the latest Nissan X-Trail HYBRID as an example, the savings can be almost RM48,000 when compared to all the costs involved in a 5-year H-P loan and a 3-year Nissan Subscription Plan (the chart below shows the detailed costing). More importantly, for those who have had concerns about replacement of the battery pack, this too is covered under the maintenance provision, so it won’t be a cost to worry about at any time.
The NSP is also available for the all-electric Nissan LEAF and just as with the X-Trail HYBRID, all maintenance costs are covered over the entire 3-year period of the subscription. Besides saving RM6,800 over 3 years, compared to the costs for a 5-year H-P loan, there’s also no worry about the costs relating to the battery pack.
There are some terms and conditions to the NSP but generally, the main thing is that consumers now have an easier way to maintain personal mobility. At the end of the subscription period, the car can be returned to ETCM or purchased at an agreed price. For those who dislike the hassle of having to sell off their car, the NSP takes that hassle away.
Change every three years
And for those who like to have the latest cars in their driveway or porch, this approach allows them to change their car every 3 years… certainly more frequent than most Malaysians! That’s usually the interval when manufacturers will introduce either the next generation of a model or an updated version.
The NSP is available for periods of 2 or 3 years, with monthly rates starting from RM1,800 for a Nissan X-Trail HYBRID. There are also plans customized for non-Malaysian citizens who may be working in the country and require a car. The NSP can be a more convenient way for them and when they are ready to leave, ETCM can offer them a hassle-free and quick process.
Interested in using the Nissan Subscription Plan for your next car purchase? All you need to do is visit any authorized Nissan dealership and make an application. Within 7 days, when the status of the application is known, payment of the security deposit (refundable), first month’s subscription and insurance premium can be made. Thereafter, depending on vehicle availability and the necessary registration processes, delivery should be within 2 weeks.
For more information on the Nissan Subscription Plan or to locate an authorized Nissan dealership, visit www.nissan.com.my.
Edaran Tan Chong Motor Sdn Bhd (ETCM), as one of the original Malaysian car companies, has always cared about its customers in Malaysia. While much of its customer care has been centered around ownership of Nissan vehicles, it has also looked for other ways it can offer value-added services and benefits to being a Nissan owner.
The latest initiative is FWD Protect Direct, a new collaboration with FWD Takaful Berhad (formerly known as HSBC Amanah Takaful (Malaysia) Berhad) which provides Direct family takaful protection plan with a total coverage of RM100,000 – at no extra charge.
Since plan for entire family
Available with new Nissan X-Trail and Serena S-Hybrid models, the 1-year complimentary scheme is an online takaful plan that offers pure protection for the entire family in a single plan. There are options for individual, couple, family (up to two children) and single parent (up to two children) plans to suit different family needs. With only one certificate, it saves the customer from having to manage multiple takaful certificates for the whole family.
Customers who purchase and register a new X-Trail or Serena S-Hybrid from by April 30, 2020 will receive a FWD Takaful promo card with a unique code and details on how to redeem their complimentary 1-year takaful coverage online. Redemption has to be done before May 30, 2020.
Instalments from RM749
Additionally, ETCM offers attractive monthly instalment plans for Nissan models from as low as RM749 for the Almera, RM958 for a Navara, RM1,275 for the X-Trail and RM1,295 for a Serena S-Hybrid.
10 lucky customers may also stand a chance to win CUCKOO Healthy Home Appliances worth up to RM60,000 when they purchase and register any Nissan model during the month of February 2020.
Experience the various Nissan models at the Nissan Test Drive Carnival over the 2 weekends (February 15/16 and 22/23) at selected ETCM showrooms across the nation. At each showroom, there will be special deals, fun-filled activities and a chance to win attractive prizes too. The chart below shows where the event will be during the two weekends.
For more information, visit www.nissan.com.my or call the Nissan Customer Care Centre hotline at 1-800 88 3838.
The BodyMindSoul Festival which is currently taking place all weekend long (29 November 2019 – 1 December 2019) at the Setia City Convention Centre (SCCC) in Setia Alam and Edaran Tan Chong Motor Sdn Bhd (Nissan Malaysia) is conducting the Nissan Nurtures Nature (NNN) campaign as part of their efforts to ‘reconnect’ back with nature. (more…)
With competition in the market so intense these days. Car companies have a bigger challenge maintaining interest in their older model lines. There are new offerings virtually every month and car-buyers typically get drawn to the latest in the showrooms.
While the Nissan X-Trail line from Edaran Tan Chong Motor (ETCM) continues to be popular, the company has added special editions to freshen the SUV offering. These are the X-Tremer and X-Trail Aero Editions, each with a distinctive character,
X-Trail X-Tremer
The X-Trail X-Tremer has an aggressive appearance and comes with new two-tone exterior colour options; new Imperial Red, Brilliant White or Tungsten Silver body colours, with new Black Silhouette Roof, Roof Rails and Rear Spoiler.
It also has Gloss Black componentry which includes a new V-motion Grille Cladding, TOMEI Front and Rear Aero Bumpers, Side Under-Spoilers, Door Mirror Casings as well as Gloss Black 10-spoke 17-inch alloy wheels. Inside, there’s luxurious brown Nappa Leather Seats, a leatherette-covered dashboard, kneepad and armrest.
X-Trail Aero Edition
As for the X-Trail Aero Edition, this comes with silver TOMEI Front and Rear Aero Bumpers and Side Under-Spoilers, Gloss Black 10-spoke 17-inch Alloy Wheels as well as the same brown Nappa Leather interior of the X-Tremer. The Aero Edition is available in 3 exterior colour options – Diamond Black, Imperial Umber and Titanium Olive.
“The new Nissan X-Trail X-Tremer is specially tailored for customers who desire a bold and avant-garde design, while the Aero Edition is for those who prefer a sporty and elegant appearance in their SUV. We believe that these new enhancements in the Nissan X-Trail together with its Nissan Intelligent Mobility advanced safety technologies are able to cater to customers who seek both driving dynamics and distinctive styling appearance,” said Christopher Tan, Sales and Marketing Director of ETCM.
The special editions are available for 4 variants of the current X-Trail range – the 2.0L Hybrid, 2.5L 4WD, 2.0L 2WD MID and 2.0L 2WD. All of the come with a standard 5-year unlimited mileage warranty while the package accessories (which are fitted at the factory) come with a 3-year or 100,000-km warranty (whichever comes first). The lithium-ion battery pack and hybrid powertrain-related components of the X-Trail Hybrid are also covered under the 5-year unlimited mileage warranty.
Try the special editions this weekend
The new X-Trail X-Tremer and Aero Edition can be viewed at Nissan showrooms nationwide from tomorrow (November 2), with test-drives available upon request. Those who are interested in experiencing the future of motoring can also attend the Nissan Electrifying Drive Carnival on November 9/10 at selected ETCM showrooms (click here for the list of showrooms). They can have a test-drive of the second-generation Nissan LEAF, the world best-selling electric vehicle, which is also available for purchase.
For information on Nissan products and services in Malaysia, visit www.nissan.com.my.
