North-South Expressway Archives

Government directs toll concessionaires not to force motorists to use only RFID

The government believes that motorists using highways should have a choice of payments, rather than be forced to use only RFID (Radio Frequency IDentification). This was decided after a Cabinet meeting yesterday and was announced by the Prime Minister who was responding to the congestion that was caused when PLUS, the major toll concessionaire in Malaysia, introduced RFID for Electronic Toll Payment (ETP) on the entire length of its North-South Expressway from last Saturday.

Various factors appear to have contributed to the massive congestion, from the reduced number of lanes for other ETP methods (ie the Touch ‘n Go card being tapped on a reader and the contactless SmartTAG with the TnG card) to failure of the RFID sensors to detect the tags on the vehicles, as well as confusion due to some (or all) SmartTAG lanes being converted to RFID lanes. Improper placement of the RFID tags, which are very tiny devices, has also been identified as a possible cause for non-detection and it is possible some of the tags, priced at RM35 (although it is known that they cost less than RM1) each, may be defective.

*Non-detection of the RFID tag is among the reasons that have caused the massive congestion at toll plazas and PLUS has stationed personnel with handheld devices to check on the device function.*

“The Cabinet, in its meeting today, is of the view that road-users must be given a choice, just like how it was practiced when Touch ‘n Go was introduced in its early years and cash payments were still allowed to continue. Users must be given the freedom whether to use RFID, Touch ‘n Go or SmartTAG,” said the Prime Minister.

He said that the toll concessionaires should not make all lanes use only the RFID method. “If there are 10 lanes, maybe several lanes for RFID and the rest should be for TnG and SmartTAG. We don’t want to pressure motorists,” he said, adding that any matter regarding toll payments by Malaysians will need to be referred to the Cabinet.

Like the SmartTAG, the RFID method also allows contactless ETP but uses the radio frequency for its signal instead of infrared (IR) that is used by the SmartTAG (which requires a TnG card to be present in the unit). PLUS claims that RFID offers quicker processing (but the vehicle must not travel faster than 30 km/h through the lane) without the vehicle having to stop for detection. However, the IR system does not require motorists to stop either, as millions of motorists will know. In places like Germany which use the IR system, vehicles can pass under the sensors (no toll plazas needed) at up to 100 km/h because they do not have to stop for the barrier to open.

*Toll collection in Germany using the infra-red system similar to that used for the SmartTAG in Malaysia.*

“In Germany, the Nationwide Truck Tolling System installed on all highways in a Multi-Lane Free Flow (MLFF) configuration has proven to be highly effective, catering to more than two million trucks travelling at up to 100 km/h. It uses a similar IR technology like in Malaysia to validate payment. We have also successfully replicated this test in Malaysia. Our SmartTAG compatible units comply with DSRC (Dedicated Short-Range Communication) standards and are ECE R10 certified. They operate in the 400THz band and are therefore able to transfer data 10,000 times faster than RFID. Being battery-powered, every unit is active with a wake-up time of just two milliseconds compared to the passive RFID’s 45 milliseconds,” said EFKON Asia, the Austrian technology provider that developed the IR-based toll collection system used on Malaysian highways.

According to PLUS, a SmartTAG lane can allow up to 1,000 vehicles through in an hour (550 with manual tapping). With RFID, PLUS claims that the processing rate can be faster and they state a speed of about 1,200 vehicles an hour. But that claimed quicker rate of processing is nullified since in both methods, vehicles still have to wait for the barrier to rise. Unless there is some innovation that can make the barrier rise faster in the RFID lane than in the SmartTAG lane, the pass-through rate will be the same.

*No toll plazas on Singapore roads to cause congestion; motorists pay toll electronically when they enter the Central Business District where there are varying charges throughout the day.*

Why does there need to be a barrier when, in other countries, they have already done away with the barrier? In Singapore, for example, their toll collection for the road pricing system (ERP) around the Central Business District is done without barriers and vehicles just drive under gantries and their payment is electronically collected. While the system used is a different type (wireless shortwave), the point is that they do not need barriers which slow down traffic flow. According to PLUS, they still need to have a barrier as there is no legal framework yet to protect their interests.

PLUS is promoting RFID as the first step towards the Multi Lane Free Flow (MLFF) system in future which will have no barriers and therefore eliminate congestion in places where toll has to be collected. However, there is no clear evidence that continued use of the SmartTAG method cannot also achieve MLFF. RFID requires further new investments – not to mention motorists having to spend again to install a new ETP system – whereas the IR system is already in place and runs reasonably reliably.

The toll plaza along the Federal Highway near Subang Jaya which was set up in the 1990s and removed just before the last General Election. Although its removal should have speeded up traffic flow, the situation today seems to be even more congested as traffic builds up more quickly at the bottleneck further down the road (near the Subang Jaya turnoff).

But whether removal of a barrier and even the whole toll plaza will allow traffic to flow more smoothly and remove congestion is uncertain if you look at one example where it has happened. This is the toll plaza near Subang Jaya in Selangor which was set up in the 1990s and then removed some years ago, just before a General Election. It seems that even with no toll collection being done, there is still congestion on that stretch so it is no different from before. In fact, some feel that when there was a toll plaza, at least the traffic flow was regulated and was slightly better on the other side of the toll plaza.

In a consumer society, choices and freedom of choices are important elements. Consumers will choose what they believe to be the best for their needs and in the case of ETP, there will be some who may even prefer cash payment. These could be people living in rural areas who travel on highways infrequently and who do not want their money stuck in some e-wallet, or spend money buying a SmartTAG that they will use only once a month. Many may like the TnG card since it can not only be used for ETP but also for parking and even travel on public transport. The RFID system may have a few advantages but for now, it seems that all it can be used for is ETP, which makes it poor value for money.

Is PLUS really RFID-ready? Most motorists would think not.

Closure/contra-flow on KL-Seremban Highway for 8 days

*To know about other promotions, visit www.bhpetrol.com.my.*

During major construction of infrastructure projects around the country, some of the work may cross highways and this may require adjustment to traffic movements for safety and reduction of inconvenience. This is the case on the North-South Expressway (also referred to as KL-Seremban Highway) between Sungai Besi Toll Plaza and the UPM Interchange in Selangor where the MRT Project is underway.

To facilitate the construction of a pedestrian overhead bridge, PLUS Malaysia Berhad (PLUS) is staggering contra-flow along the affected sector with temporary bound closure betweenKM307 and KM309.

This will be for 8 days from Monday, January 25 until Tuesday, February 2, 2021, from 10 pm until 5 am daily. However, the closures will be implemented in stages where only one bound closure will be implemented at one time.

All highway users are strongly advised to plan their journey using the PLUS App and check the latest traffic conditions via CCTV feeds or use the SOS button in the app to request for help from PLUSRonda team, if required. Do follow all the traffic signs and directions for personnel.

For those who are travelling outstation in the coming days

If you have travel plans for this upcoming long weekend, or on your way back home after your final break for 2020, PLUS has some tips on the best times to start so you get a smooth journey. Its Travel Time Advisory (TTA), based on data from other festive periods, focuses on traffic distribution and is aimed at reducing traffic congestion on the highway, most notably at major stretches, toll plazas and rest areas (R&Rs).

Motorists from the Klang Valley heading towards destinations in states further to the north and south are advised to enter the North-South Expressway (NSE) before 9 am. However, if they are heading to destinations closer to the Klang Valley, they can enter the highway after 12 noon.

For motorists who are travelling towards the Klang Valley from the north or south using the NSE, it is best to enter the highway before 9 am. If you are travelling to the East Coast, Melaka or Negeri Sembilan, the TTA recommends entering the highway after 12 noon over the coming days.

30% more traffic on highways
“PLUS expects an increase up to 30% in traffic volume, or 1.7 million vehicles, on every peak day as compared to 1.3 million vehicles on normal days to utilize all PLUS-operated highways in conjunction with the Christmas and New Year festive season,” said Datuk Azman Ismail, Managing Director of PLUS.

“We therefore strongly encourage the public to closely follow the TTA schedule as they stand a better chance of experiencing a smoother journey as well as to avoid congestion,” he advised.

The latest traffic updates on the highways from the PLUS app, PLUSTrafik Twitter, PUTRI chatbot (a real-time customer texting interface), highway electronic message boards and the toll-free PLUSLine 1800 88 0000.

Mobile route navigation apps such as Waze and Google Maps also provide useful traffic information and can be used to plan routes. Additionally, the public can view traffic conditions (in almost real-time) at many sections along the various highways at the Jalanow website.

*Remember to practice social distancing at R&Rs, and do not gather in large groups. If possible, it is better to order food to take away.*

As always, remember to have sufficient balance in your Touch’NGo tollcard or e-Wallet. While it is a good idea to reload before starting your journey, you can also do so along the way at many R&R locations as well as petrol stations – but remember to do it before you reach the exit toll plaza! There are over 13,000 locations nationwide to reload the card.

Remember the SOPs!
During festive seasons, the R&R areas have always been very crowded and while less people will be travelling this year (some may prefer to reduce the risk of being infected), there are still likely to be many people stopping. Do remember to practice social distancing and be at least 1 metre apart, do not gather in groups and wash your hands frequently or use hand sanitizer. As the R&R is a public area, you will need to have a face mask on unless you are eating or drinking.

PLUS encourages using the Pre-Order service available on the PLUS Apps for take-away meals at its R&Rs. This will help in reducing crowds seated at tables and minimise exposure time too.

PLUSRonda will come to the rescue
Finally, be sure your vehicle is in good condition. Check the tyre pressures, lights, wipers and signals. If you do have a breakdown on the highway, there are usually emergency phones by the side or you can call 1800-88-0000 to get assistance from PLUSRONDA. Be sure to park your vehicle as far off the highway as possible, and ensure that small children either remain in the car or if they get down, are far off the highway and emergency lanes.

Have a safe journey!

PLUS urges highway users to observe SOPs at all times

Use E22 for a smooth and quick drive from the North-South Expressway to Desaru

For those who will be motoring to Desaru, Johor, for their holidays in the coming weeks, there should be a smooth and easy drive via the Senai-Desaru Highway (E22) which connects from the North-South Expressway (NSE). E22 is accessed from the Senai Utara Interchange and a 45-minute drive along the highway will bring motorists to the Bandar Penawar Interchange. From there, a short 10-km road (FT92) will lead to their destination. So the entire journey after exiting from the NSE should take about an hour.

As on all the highways operated by PLUS, the E22 route will also have a safety team patrolling and ready to offer assistance. They complement the 221 highway patrolling teams and 548 officers of the PLUSRonda team on the NSE round the clock.

We would like to remind those planning to embark on their year-end holiday trips to always adhere to traffic laws and regulations. Keep to the speed limit, drive carefully and avoid tailgating. Stop and rest every 2 hours of driving at the rest areas. Make sure your Touch‘NGo cards and eWallet balance is sufficient to ensure smoother passage at the toll plazas,” said PLUS Managing Director, Datuk Azman Ismail.

Sungai Johor Bridge — *The 1.7-km long bridge over Sungai Johor on the Senai-Desaru Highway.*

*PLUSRonda and E22 Safety Teams will be patrolling the highways to offer assistance to motorists.*

*The Touch’NGo tollcards can be reloaded in many places (convenience stores, petrol stations, etc) and if you use the self-service machines, you don’t have to pay any extra fee.*

“Rest areas provided on both highways allow customers to travel comfortably and provide the perfect pit stop for long distance travellers to break their journey. PLUS’ R&Rs such as Seremban, Ayer Keroh, Pagoh and Machap, coupled with E22’s Layang (Eastbound and Westbound) R&Rs provide F&B outlets, suraus, rest shelters (wakaf), petrol service stations, public restrooms and ample parking bays,” added Senai-Desaru Expressway Berhad CEO, Jamal Abd Nasir Taharim.

The highway concessionaires also remind highway users that they must strictly follow the Standard Operating Procedures (SOPs) set by the National Security Council (MKN) and the Ministry of Health (KKM). These procedures include wearing of facemasks in public areas and social distancing in areas where there are a lot of people.

Entry road to North-South Expressway near Kajang Toll Plaza to be closed for one month

Motorists travelling to the North-South Expressway from the Kajang, Bangi and Serdang areas will have to use an alternate route if they regularly use the Kajang Toll Plaza Access Road heading to Kuala Lumpur. This connection will be temporarily closed to all vehicles from Wednesday September 9 to Friday October 9 2020 between 10 pm and 5 am nightly.

Motorists travelling from Kajang to Kuala Lumpur are advised to utilize an alternative route by entering the SILK and Besraya Highways. They can utilize SILK and Besraya Highways to enter the PLUS highway via the UPM Toll Plaza during the period.

How motorists can help to prevent the spread of COVID-19

PLUSRonda celebrates 30 years of service to highway travellers

The 772-km North-South Expressway (NSE) which runs along the west coast of Peninsular Malaysia was opened in 1982 and completed in stages by 1994. From the start, the standards of highway maintenance and safety were high, in line with international standards. Vehicles could travel speedily (up to the maximum limit of 110 km/h) along the multi-lane highway from Johor Bahru up to the Thai border, bypassing the old roads that were winding and narrow.

30 years ago today, April 1 1990, PLUSRonda began operations as a value-added highway patrol service provided by PLUS Malaysia Berhad, the concessionaires. The objective, which is the same today, is to ensure that the highway-users who encounter difficulties during their travels are given assistance. Be it a tyre puncture, stalled vehicle due to a flat battery or even an accident, the PLUSRonda team will arrive at the scene without fail.

“The PLUSRonda is one of the most iconic frontliners on PLUS highways. It is somehow even more meaningful that in the midst of the Covid-19 adversity, the 30th Anniversary of PLUSRonda is celebrated in remembrance of their purpose and sacrifices. While PLUS employees adhere to the Movement Control Order, many of our PLUSRonda are on-call; a patrolling schedule has been implemented to maintain the necessary response period in view of the lower traffic count,” said Datuk Azman Ismail, Managing Director of PLUS.

“We are very cognizant of the hazards that our frontliners are exposed to, which is why we have pulled out all the stops to ensure that every aspect of health, safety and security for them are provided for, so they may continue to execute their duties without fear or worries,” added Datuk Azman.

The pioneer team
The first batch of the PLUSRonda team consisted of 10 men who were joined by another ten during the first year in 1990. One of the pioneers, Zainal Abidin bin Lazim is still on active duty today and is based in Tangkak, Johor. Although aged 54, Encik Zainal Abidin Lazim continues to serve PLUS in the Traffic Safety Department, along with a few others of the original team.

“We are proud of our PLUSRonda, they are brave men who have only a single intention and that is to do their best for the safety and comfort of everyone who journeys along our highways, day and night. Their tireless conviction makes them a welcome sight when one is in distress along the NSE or LPT2,” said Zakaria Ahmad Zabidi, PLUS Chief Operating Officer.

“Many do not know that apart from saving lives at crash sites or attending to breakdowns, our PLUSRonda have also delivered babies in a number of emergency cases on the highway. Their training ranges from technical to medical aspects, equipping them with life-saving skills to be called upon when the situation arises,” he added.

Covering two highway networks
There are 574 PLUSRonda officers to cover the entire NSE and LPT2 (East Coast Expressway) highways. The PLUS highway network has 4 regions (including the East Coast) and each region has between 6 to 7 sections. Each section has a fleet of PLUSRonda patrol vehicles crewed by a pair of patrolmen. Prior to the MCO, the PLUSRonda routine was to patrol in a looping format so that they could be at the scene of any traffic incident (depending on the situation) within 30 minutes or less.

“My reason for becoming a PLUSRonda patrolman is to help others in any small way that I can. I am happy knowing our highway customers can travel safer when my partner and I are patrolling. The idea that I can help those in distress keeps me going. Being in PLUSRonda also offers me job security too,” said Encik Zainal Abidin Lazim. “I am proud that PLUS is fully committed to safety. While we are the last line of defence, safety on the roads is primarily in the hands of each of our highway-user.”

PLUS receives Prince Michael International Road Safety Award for road safety initiatives in 2019

Lower toll rates on PLUS highways start after midnight today

If you are travelling on a PLUS highway tonight, don’t forget that after midnight, toll rates will be 18% lower. So pull over at a R&R for a teh tarik and delay your exit till after midnight. If you’re coming from Juru in the north and exiting at Jalan Duta in Kuala Lumpur, you can save almost RM8. You might get a special welcome from the PLUS people too as they are gathered there tonight for a symbolic ceremony to mark the occasion.

The PLUS-operated highways which will have toll reductions are the North-South Expressway (NSE), the New Klang Valley Expressway (NKVE), the North-South Expressway Central Link (ELITE), the Malaysia-Singapore Second Crossing (LINKEDUA), the Seremban-Port Dickson Highway (SPDH), the Butterworth – Kulim Expressway (BKE), the East-Coast Expressway 2 (LPT2), and the Penang Bridge.

The 18% reduction follows an agreement with the Ministry of Finance in exchange for an extension of the concession another 20 years until 2058. The reduction applies to all Passenger Vehicles (Class 1), Taxis (Class 4) and Buses (Class 5) and will remain unchanged until the concession ends. Toll charges for lorries (Classes 2 & 3) will also remain unchanged until the end of the concession in 2058.

PLUS has agreed to make the reduction as well as maintain the highways without any compensation or further funding from the government. Thus, apart from savings for the average of 1.7 million highway users each day, taxpayers will also not be paying for the upkeep of PLUS highways. PLUS has given assurance that its services and operations will not stagnate and aims to provide improvements as the years go by, as well as enhance the travelling experience on its highways.

Lower toll rates on PLUS highways – but not in time for Chinese New Year travel

Tips from PLUS for a less stressful drive on the N-S Highway next week

Another long weekend is coming with the Chinese New Year festival and PLUS Malaysia expects traffic volumes on the highways, especially the North-South Expressway (NSE) to start increasing from Monday, January 20. At least 2 million vehicles are expected to be on the highways daily, and make the return journey on February 2.

With data collected over the years, PLUS has been able to formulate a Travel Time Advisory (TTA) for highway travellers which can help to reduce traffic congestion during this period. Basically, if you are departing from the Klang Valley and going north or south on the NSE, make your start before 9 am.

For travellers who are going to other places in Perak, Negeri Sembilan and Melaka, it would be better to start your journey afternoon. This should make the journey less stressful without delays to endure.

For the return trip to the Klang Valley, PLUS suggests starting on the NSE before 9 am. Obviously, there will be traffic joining from various entry points along the 748-km long highway. The 9 am time will help to ensure the traffic flows in stages from all locations towards the Klang Valley.

If your journey is a long one, do take a break along the way. Facilities at the R&R are plentiful with a wide range of food and drink. Or you can also drop by at the petrol stations to pick up snacks and drinks. BHPetrol stations, for example, have hot food available and for the festive period, special offers on many items.

*The BHPetromart convenience stores at BHPetrol stations have a wide variety of items to pick up for a long journey.*

Toll plaza — *Be sure the balance in your TnG card is sufficient to cover toll charges. Don’t cause inconvenience to other motorists by getting stuck at the toll plaza because your card has insufficient balance.*

Needless to say, you should ensure that your tollcard has sufficient balance to cover the toll charges for the entire journey. If you need to reload, there are numerous places along the highway (self-service kiosks at R&R locations and petrol stations) as well as many convenience stores in towns. Don’t create problems for other motorists by not having enough balance and being stuck in the toll plaza.

No more TAMBAH NILAI at exit toll plazas on PLUS highways from November 5, 2019

No extra charge for TnG top-up at 27 Shell stations along North-South Expressway

When Touch ‘n Go began providing alternative locations (besides the toll plazas) to top up the balance in the electronic toll payment card, there was a 50-sen charge for each transaction. Over time, the charge was waived by some outlets although there are still some that still do it.

Shell Malaysia believes every bit counts in the long run and to help Malaysians save some money on living expenses, the company has announced that effective today, 27 of its stations along the North-South Expressway (NSE) will waive the RM0.50 top-up fee.

“Shell understands the challenge Malaysians face against the rising cost of living. We know it can be difficult to save when there are inclining necessary expenditures like food, transportation, utilities and education, which form a huge part of one’s expenditure. This drives us to help Malaysians save more and ultimately, get more out of their journeys. Hopefully, forgoing the Touch ‘n Go top-up charges at all stations along NSE, as a start, will give our customers one less worry when travelling or fuelling up at Shell during long journeys,” said Shairan Huzani Husain, MD of Shell Malaysia Trading Sdn Bhd and Shell Timur Sdn Bhd.

He said that Shell Malaysia is always looking at ways and means to reward its customers. Throughout 2019, Shell launched several campaigns that gave away prizes from cars to loyalty points. Back in September, Shell gave away 3 BMW X3s through its WIN 3 BMW X3 campaign. This was followed up with the offer of 10x BonusLink points collection with every one litre of fuel purchased as well as a 50% rebate for BonusLink points redeemed.

The current campaign is ‘Nak Ekstra RM20,000?’ which runs until February 9, 2020. Malaysians have a chance to win weekly grand prizes of RM20,000 and 20 consolsation prizes of RM1,000. These cash giveaways aim to enable Malaysians to be a step closer to fulfilling needs and dreams for themselves and their loved ones.

“These initiatives represent our commitment towards Malaysians and their journeys on and off the road. We at Shell are equally passionate for creating life-enriching opportunities for Malaysians, just as we are about providing high-quality fuels and products that help our customers get more out of their journeys,” Encik Shairan said.

To know more about Shell Malaysia’s current campaigns, visit www.shell.com.my.

Click here for other news about Shell products, services and activities.

‘Debt-ridden’, ‘not efficient enough’? PLUS responds to statements deemed inaccurate and misleading

The people at PLUS Malaysia Berhad, the North-South Expressway (and other highways), must feel very ‘wanted’ these days as their company is the subject of a potential takeover. Various parties have made proposals to the government but the latest from Khazanah Berhad, the majority shareholder of PLUS, is that they are not planning to sell it. “We are not in the mood of selling the asset and we actually haven’t got any kind of bidding process going on,” its MD, Datuk Shahril Ridza Ridzuan, revealed.

Nevertheless, to support a proposal from one group led by Tan Sri Halim Saad (who was actually involved in the original company that built the North-South Highway), some information on the debt and operational efficiency of PLUS has been made public. However, it seems that this information is not only inaccurate but also misleading, according to PLUS, which has issued a detailed clarification.

There are three points which PLUS considers inaccurate and misleading:

“Since the takeover, the debts have risen almost 10 times the tender price of RM3.4 billion in 1988. Only RM700 million [of debt] has been paid. Where did the money (cash from annual revenue) go?”

“When he (Tan Sri Halim Saad) left the highway operation 9 years ago, PLUS’ borrowings stood at RM6 billion, 5 times less than its current debt.

“Private companies can run PLUS more efficiently”

Here’s what Datuk Azman Ismail, Managing Director of PLUS, has to say in response:

“When Syarikat Danasaham Sdn Bhd (subsequently transferred all assets to Khazanah Nasional Berhad) took over UEM Group Berhad (UEMG) from Renong Berhad and privatized UEMG in 2001, PLUS was a wholly-owned subsidiary of UEMG and was already a debt-ridden company with a total borrowing of RM16.5 billion on its balance sheet as at 31 December 2001. This amount is almost 3 times higher than the figure quoted in Tan Sri Halim Saad’s statement.

Subsequently, UEMG under the new shareholder, Danasaham, successfully listed PLUS shares on Kuala Lumpur Stock Exchange (now Bursa Malaysia) through an IPO exercise in 2002 at the value of RM12.75 billion, then only pared down PLUS’ debt substantially to RM7.2 billion.

PLUS was listed on Bursa Malaysia for 9 years and during this period, PLUS grew its business through various acquisitions of brown field (existing) highways together with their borrowings, which included ELITE and LINKEDUA.

PLUS was subsequently taken private in November 2011 under the joint offer from UEMG and Employee Provident Fund Board (EPF), based on the approved valuation of RM23 billion, to address the conflicting pressures between the foreign/institutional investors and various stakeholders arising from toll rate increase issue. In order to fund this privatization cost of RM23 billion as well as the refinancing of PLUS borrowings totaling RM11.5 billion, PLUS had to gear up by issuing an enlarged Islamic Sukuk of RM30.6 billion in January 2012.

The Board of PLUS realized the growing competition that PLUS is facing against the other emerging highways, the public transport system and disruptions in digital technology. Hence, the Board took the decision to recruit the best talents and adopted a new business plan which includes optimizing non toll revenue and operation cost efficiency within the organization. The company continues to drive investment in the latest technologies towards the development of smart highways for the benefit of all customers.

PLUS is considered not only the largest and most experienced toll concessionaire in Southeast Asia but also among the top 10 toll highway companies in the world, and always benchmarks itself against the yardstick of operational and cost excellence. According to a recent benchmarking report, PLUS excelled in Operations as well Mechanical & Electrical maintenance and performed better than its domestic peers.

The dynamic tolling system which is being developed by PLUS will reduce bottlenecks during peak hours. Through this latest technology, real-time information on road and weather conditions ahead will be made available to all highway users. The overall safety of highway users and PLUS personnel is also further enhanced with the deployment of mechanized roadwork vehicles.PLUS manages over 1,100 kms of highways, along with 8,303 slopes, 2 tunnels (ie the Meru and Menora Tunnels), 741 bridges (including major bridges like the 1st Penang Bridge, JB Causeway, Linkedua) and 6,187 drainage/culverts. All these need constant maintenance and PLUS undertakes more than 10,000 inspections annually. Furthermore, these assets are all built over a wide variety of conditions from peat/swampy land to undulating terrain.

Apart from that, we continue to rejuvenate and enhance our 29 Rest and Services Areas as well as 50 lay-bys, 4 overhead bridge restaurants, 114 interchanges, 104 toll plazas and 1,212 toll lanes, of which the cost of maintenance works and upgrading projects are fully borne by PLUS.

PLUS R&R areas in selected locations are being refurbished into contemporary and family-friendly places to meet the demands of today’s highway travellers. Our business partners (ie the stall operators) benefit directly from all these improvements as it enlarges their customer footprint.

*PLUS is also responsible for management and maintenance of the 13.8-km Penang Bridge which was opened in 1985.*

Our aim is to provide a safe and enjoyable experience in keeping with an increasingly affluent Malaysian society and putting PLUS in the forefront of Malaysia’s modern infrastructure serving new townships and industrial areas along the highway corridors. We are committed to fulfil our social obligations under the Shared Prosperity Vision as we strongly believe that being a good responsible corporate citizen is good for business.

It is also worth noting that PLUS has not increased its toll rates for 14 years since 2005 and the current toll rate per kilometre of the N-S Expressway and ELITE are one of the lowest in the country.

The profits received by PLUS are distributed to its shareholders – EPF and Khazanah Nasional Berhad (via its wholly-owned subsidiary, UEM Group) – to benefit some 14 million EPF contributors, ie the Rakyat and the Government.

The new management is powering change by using technology and digitization to disrupt the barriers that once stood in the way of doing things better in PLUS. These initiatives will enhance the safety of motorists and employee productivity, which invariably will reduce cost.

We remain committed in our relentless efforts to provide our customers a safe, comfortable and enjoyable highway experience.”

Piston.my