Piston.my

online booking

Doing shopping online was already gaining popularity among Malaysians before the COVID-19 pandemic started. It offered convenience and an easier way to check out more choices, plus having the goods delivered right to your doorstep.

When the pandemic started and physical contact was discouraged to prevent the spread of the coronavirus, online shopping was already established and with the push by banks to get people to use electronic transactions, e-commerce boomed.

Even car companies started to use online channels as one of their marketing tools, expanding from just having websites that provided information to actually selling as well. Of course, this may not fully replace the personal experience of visiting a showroom, touching the vehicles and sitting in them and, of course, going for a test-drive.

What the online selling approach can do is to start the buying process without the customer having to travel to a showroom and take the process some way along before any physical contact may be necessary. In fact, some companies even offer test-drives if required by sending over the vehicle to the home or office.

Edaran Tan Chong Motor Sdn. Bhd. (ETCM) is among the companies that sees online shopping as the way to offer its customers a convenient and secure new Nissan vehicle purchasing experience. They can now do so at the Nissan Flagship Store on the Lazada e-commerce platform.

“We are excited to expand our Nissan models on Lazada, making it readily available to everyone who prefers the convenience of shopping at their fingertips. In this challenging time of COVID-19 pandemic, digitalisation has been fast-tracked and we are confident that this move is another way for the brand to enhance its services and at the same time offer great deals when purchasing a new Nissan on a digital application,” said Christopher Tan, ETCM Sales & Marketing Director.

The full range of Nissan models distributed by ETCM in Malaysia can be found at the Nissan Flagship store, including the latest Navara pick-up truck. ETCM may from time to time have special promotions exclusively for those who book online, saving money or getting extras with their purchase.

In conjunction with the opening of the Nissan Flagship Store, the first 55 customers who book the new Almera 1.0L Turbo, Navara, X-Trail or Serena S-Hybrid will receive a free Nescafe Coffee Machine worth RM 598. The booking fee starts from as low as RM250.

Other promotions available include an Urban accessories package (worth up to RM5,500) with the Almera Turbo and Flexi Financing from RM540 monthly. There’s also a Special Civil Servants Promotion for the model (VL variant)  with a starting price from RM71,906.

The X-Trail comes with the IMPUL or Aero Edition accessories package worth up to RM5,600, while the Serena S-Hybrid comes with free maintenance service for the first 3 years of ownership, with parts and labour costs included.

Booking online is as easy as making other online purchases. You just select the model you want to purchase and add it to your cart (which would be a pretty big one!). You can choose a method of making payment for the booking fee and submit your details. A representative of ETCM will then contact you and provide assistance through the rest of the process.

Click here to visit the Nissan Flagship Store or you can also visit www.nissan.com.my for information on Nissan vehicles and services from ETCM in Malaysia.

StayAtHome

Ever since Malaysia had a Movement Control Order (MCO) which was necessitated by the COVID-19 pandemic, life has changed. With Standard Operating Procedures (SOPs) to be followed so as to prevent spread of the coronavirus, companies have had to quickly formulate new procedures for customer interaction.

At service centres, for example, appointments have to be made in advance to ensure that the number of vehicles and customers is not excessive and affect social distancing. Customers are also required to undergo temperature checks and provide contact details when they visit the facilities, as well as use contactless payments if possible.

Ford service
(File picture taken before MCO)

Besides adhering to all the SOPs, Sime Darby Auto ConneXion (SDAC) has also been looking at ways to make things more convenient for its Ford customers. In another step towards delivering a seamless customer service experience, has digitised its vehicle service appointments by expanding its online booking tool to be capable of managing and confirming service appointments in real-time

Real-time e-Service appointment booking, via the SDAC-Ford website, is currently available at 7 authorised Ford Service Centres – Ford Ara Damansara, Ford Petaling Jaya 2, Ford Juru, Ford Butterworth, Ford Kuching, Ford Kota Kinabalu and Ford Tawau.

Ford Book a Service

“The expansion of the implementation for the real-time e-Service appointment booking will enable customers to immediately know the available vehicle service time slots at their chosen dealership. Delivering this added convenience is yet another demonstration of our commitment to providing a more seamless and digitised experience for our customers,” said Syed Ahmad Muzri Syed Faiz, MD of Sime Darby Auto ConneXion.

“In the months to come, we will be looking at fully establishing this real-time e-Service appointment booking for our network of over 40 dealerships nationwide,” added Tuan Syed Muzri.

Booking a service appointment online is simple. Customers just need to visit www.sdacford.com.my  and click the ‘Book a Service’ tab. They then select their vehicle model, choose the state in which they are located in, and select their preferred service centre from a drop-down list.

The available date and time slots will then be shown, and customers can schedule a service appointment up to 1 month in advance. Once completed, a confirmation email of the appointment will be sent.

BHPetrol Euro5 Diesel

In addition to booking a service appointment online, customers can also schedule their service appointments by calling an authorised Ford Service Centre directly. Booking an appointment is good for both the vehicle owner, who can choose a suitable time and day, as well as SDAC which can manage its operations more efficiently.

Incidentally, if you service your vehicle this month at an authorised Ford service centre, you can save up to 20% on parts and service, plus get a free 27-point vehicle inspection.  It’s one way SDAC is helping Ford owners in this difficult times.

Click here for other news and articles about Ford and Sime Darby Auto ConneXion.

COVID-19

PISTON.MY

Archive

Follow us on Facebook

Follow us on YouTube