Don’t you just feel annoyed every time you are forced to ‘chat’ with a bot for customer service? Most businesses use this bot feature to save on having to pay a salaried human, but this forces you to navigate through hundreds of steps before actually ‘chatting’ with a human being.

AirAsia has finally brought back its live call feature to ease the lives of its customers. People who have urgent matters can now get accurate answers faster. They have also launched a new feature for the super app called refund tracking.