Roadside assistance Archives

Allianz General adds more versatile hybrid trucks to its Allianz Road Rangers fleet

When Allianz General Insurance Company (Malaysia) Berhad introduced its Allianz Road Rangers service in 2017, it was industry first. It has certainly been a much appreciated service by motorists (64,000 of them in 2021, according to the company). Besides having their own Allianz-branded tow trucks, the team also has a first-responder bike team to reach motorists faster. They can provide initial assistance and first aid, if needed.

Furthermore, the company provides complete support to its policyholders after their accident. They are assisted in making police reports, submitting claims and kept informed of the progress of their vehicle’s repairs if it has been sent to an approved workshop.

In September last year, the company also extended the free roadside assistance to its policyholders who take comprehensive coverage for their motorcycles (below 250 cc).

“As an insurer, we should be there for our customers. It is as simple as that. While many others have shunned away from such a service simply for not being financially lucrative, sometimes, there is no harm in giving a little more. This is our way of saying thank you to our customers and letting them know that we are here for them in times of need,” said Allianz General’s CEO, Sean Wang.

Hybrid trucks can take 2 vehicles simultaneously
Recently, the company added 5 hybrid trucks to its Allianz Road Rangers fleet, bring the fleet total to 250 tow trucks. The tow trucks are of various types to suit different vehicles. The hybrid truck comes with the combined features of a flatbed carrier and a spectacle lift that can transport 2 accident vehicles simultaneously.

A flatbed carrier features a long hydraulic flatbed that inclines and allows vehicles to be driven or pulled onto the bed for towing, while a spectacle lift or wheel lift tow truck has a metal yoke that hooks up the drive wheels of the vehicle towed. Besides that, the hybrid trucks also carry mini and normal-sized wheel dollies. Furthermore, hybrid trucks can also tow modified or lowered vehicles or vehicles (particularly of continental makes) that may have broken air suspension systems.

*The Allianz Road Ranger fleet includes motorcycles so initial assistance can be provided before the tow-truck arrives.*

Service enhancement
“Since its launch in 2017, the Allianz Road Ranger accident assistance service has been key for our customers. In looking out for our customers, we continue to enhance the service or our fleet to ensure our service remains first-rate. With the addition of the innovative hybrid trucks, we can serve our customers better, more so should two vehicles insured under Allianz General be involved in an accident,” said Allianz General’s Chief of Claims, Damian Williams.

“With the hybrid trucks, our Allianz Road Rangers technicians are also better equipped to handle complicated towing jobs. So, if a flatbed is required and dispatched to the accident scene, but the parking brake is stuck, the technician can easily deploy wheel dollies and tow the vehicle using the yoke, all with no further delay in service,” added Mr. Williams.

MIB (not Men in Black) can provide compensation when you get hit by an uninsured vehicle

Allianz Road Rangers on standby along major highways 24 hours a day

During this festive season, millions of motorists are travelling up and down the highways. Most will reach their destinations safely and enjoy the reunion with family and friends, or the long-awaited holiday.

But there will be some who are unfortunate to have an accident, or their vehicle has a breakdown along the way. That certainly would spoil things but for those who have insurance coverage from Allianz, things won’t be so bad as they will be able to get assistance easily from the Allianz Road Rangers. All they need to do is call 1800-22-5542 (24/7).

Free service
The Allianz Road Rangers are a support team which provides roadside assistance for cars as well as motorcycles. It’s available free of charge to policyholders of vehicles registered for private use and for motorcycles with comprehensive insurance policies.

Between April 30 and May 8, the Allianz Road Rangers will be stationed around several R&Rs along the North-South Expressway, Kuala Lumpur–Karak Expressway and East Coast Expressway which have seen the highest volumes of traffic.

Specifically, the R&Rs are at Gurun (Kedah), Tapah (Perak), Ulu Bernam (Tanjung Malim, Perak), Ayer Keroh (Melaka), Yong Peng (Johor), Genting Sempah (Karak Highway), Gambang and Maran (Pahang), Gua Musang (Kelantan), and Paka Arah (Kuala Terengganu).

First such iniative by Allianz
“This is a first of such an initiative. We know how everyone has been looking forward to celebrating this Hari Raya Aidilfitri and will be travelling to their hometowns and out of the Klang Valley. So, we have mobilised our tow-trucks from our Allianz Road Ranger fleet to be strategically located to assist our customers,” said Allianz General Chief Claims Officer, Damian Williams.

“Our goal with this initiative is to reach customers as quickly as possible when they need assistance and to help make their journey a smooth one,” he added.

Comprehensive assistance provided
The Allianz Road Rangers began in 2017, initially operating in the Klang Valley before going nationwide. Besides having their own Allianz-branded tow trucks, the team also has a first-responder bike team to reach motorists faster. They can provide initial assistance and first aid if needed.

*The Allianz Road Ranger fleet includes a motorcycle team to reach the vehicle earlier and provide initial assistance before the tow-truck arrives.*

Other benefits from Allianz include a claims concierge service at police stations, e-hailing transportation services, Allianz Motor Own Damage (OD) claims and vehicle delivery. Damaged vehicles will be brought to an Allianz Authorised Panel Repairer or to a franchise workshop upon request. Motorists can also specify a preferred location to send the vehicle to (within the specific distance) instead of having to collect it from the panel workshop.

The entire Allianz Road Rangers journey — from accident assistance service to claims, vehicle repairs, and the selection of workshop repairers — is a structured and transparent service. The service is among the initiatives taken by the company to prevent corrupt and unethical practices that occur in the insurance industry.

A good insurance company makes a difference when you have an accident

Service centres closed but assistance still available from some car companies

With the Movement Control Order (MCO) in effect for 2 weeks, most industries are required to suspend their operations and activities unless they are designated as essential services or industries. Where the auto industry is concerned, this means not just closing the head office and branches but also showrooms, service centres and assembly plants. No new vehicles will be produced and deliveries will not be carried out. This situation will last till March 31, 2020.

Nevertheless, many car companies are maintaining support for their customers who may have problems with their vehicles. At this time, the MCO does not stop travel on public roads so the vehicles may still be used for essential journeys, ie to replenish supplies or buy medicine. You can also go to restaurants that are allowed to operate but you must take the food home, not dine on their premises which would be an offence.

*If you are travelling on PLUS expressways and have a breakdown, there are telephones every 2 kms to call for help.*

Should you have problems with your vehicle at such times, it will still be possible to get assistance. Towing services are allowed to operate and virtually all car companies and insurance companies offer such assistance if you contact their Call Centre, most of which operate 24 hours every day. The following companies have informed us of the numbers that their customers can call if help is needed:

Daihatsu: 1-300-88-3667

Ford: 1-300-38-3181

Perodua: 1-800-88-5555

Proton: 1-800-888-398

Lexus: 1-800-88-LEXUS (53987)

Mazda: 1-800-22-8080 or 1-800-18-8011

Mercedes-Benz: 1-800-88-1133

PLUS: 1-800-88-0000 (emergency telephones also available every 2 kms on PLUS expressways)

Renault: 1-800-18-8663

Toyota: 1-800-99 TOYOTA (869682)

Volkswagen: 1-800-18-8947 (Customer Care) | 1-800-88-2389 (Roadside Assistance

The latest information provided by the National Security Council concerning the MCO is that, besides towing services, mechanics are permitted to operate during the 2-week period and workshops may also carry out vehicle repairs (but probably not normal servicing).

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