JM Auto Gallery (Alor Star), an authorised Mitsubishi Motors dealer, has been associated with the brand for 14 years and has been growing with it. Confident of continued growth, the dealership has relocated to a new site in Alor Setar, Kedah, as well as opened a new 3S centre in Langkawi.
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Over at Edaran Tan Chong Motor (ETCM), opening of all its authorised Nissan showrooms will take place progressively from tomorrow (Friday, August 20). With the exception of a few outlets, all showrooms (branches and dealers) in Perlis, Penang, Perak, Kuala Lumpur, Putrajaya, Selangor, Negeri Sembilan, Pahang, Terengganu, Kelantan, Sabah, Sarawak, Labuan will open from tomorrow. Those that do not will do so by August 23. However, in Kedah, Melaka and Johor, the showrooms will still remain closed until further notice.
Peace-of-mind experience for customers
“ETCM adhere to strict standard operating procedures (SOP) ensuring the safety of its employees and a peace-of-mind experience for customers at all times. Only vaccinated employees including post-vaccine incubation period are allowed to resume work in Nissan showrooms. All employees will be wearing face mask, undergo frequent body temperature check, and regular disinfecting will be carried out at the showrooms including display and test drive vehicles, the company said in a statement today.
Customers are also advised to comply with SOPs when entering the premises; ensure full vaccination including post-vaccine incubation period, provide proof of digital certificate on MySejahtera, have a body temperature below 37.5°C and wear a face mask. Other SOPs set by the Government remain active.
Customers requiring more information can visit www.nissan.com.my or call the Nissan Customer Care Centre hotline at 1800-88-3838.
Tan Chong Motor Holdings organises in-house vaccination programme for employees
After over two months of closure, the local auto industry is relieved that operations at all its facilities, including assembly plants, can resume. As the summary of new vehicle sales showed, the Total Industry Volume for the months of June and July were at rock bottom, and for August, there remain only two weeks in the month to do business.
Nevertheless, it is good news that showrooms can open again, and customers can visit them to make purchases. Besides serving customers, the showrooms will also be rushing to register and deliver new vehicles to customers, while plants will also be trying to meet the backlog of orders.
“Resuming our business activities, especially at Toyota and Lexus retail outlets, will enable a return to some form of normalcy so we can move forward and do our part to help in the economic recovery of the country,” said Ravindran K., President of UMW Toyota Motor.
Strict adherence to SOPs
He said that the company understands the seriousness of preventing the spread of COVID-19 and will follow all the Standard Operating Procedures (SOPs), conditions and guidelines provided by the Health Ministry and the National Security Council. These will be implemented throughout the company and will be strictly followed to ensure the safety of the public as well as its employees.
“In fact, after the MCO last year, we already implemented many of the SOPs at our showrooms and service centres, and these have been maintained even until now. These include temperature scanning of everyone, registration with MySejahtera, use of hand sanitisers and facemasks, and regular sanitisation of premises,” he said.
“Vehicle owners visiting service centres are also requested to make appointments in advance. As far as possible, contactless payments are encouraged and social distancing is to be observed at all times. We assure our customers that we have made sure that our premises have a safe environment for them to visit,” Mr. Ravindran added.
Specified capacities for factories
On the resumption of manufacturing activities, Mr. Ravindran said the two assembly plants and related factories in the UMW Toyota Motor group will be able to operate at specified capacities, depending on the percentage of workers who are already vaccinated, with full capacity permitted if more than 80% are vaccinated. “The company has been carrying out a vaccination programme and all our employees have already been vaccinated or will be vaccinated very soon,” he said.
“Now that the restrictions are lifted, we have more certainty as there are many important plans in the pipeline. For example, we have been preparing for the local assembly of Toyota Hybrid Electric Vehicles and while the past 2 months have disrupted planning, we will now proceed as quickly as possible to make up for the time lost,” said Akio Takeyama, Deputy Chairman of UMW Toyota Motor.
UMW Toyota Motor to invest RM270 million for assembly of Toyota hybrid models
It’s always good for owners if a brand has an official representative in the country, as they can then be assured of aftersales support. For those who own or want to own a Lamborghini, the good news is that the carmaker has appointed an official dealer – SunAgata Supercars Sdn Bhd, which will be known as Lamborghini Kuala Lumpur.
The company will commence full operations from April 2021 when its showroom and aftersales facility are officially opened. Meanwhile, it is wasting no time in ensuring that existing owners can receive aftersales support by having a temporary service facility at the Audi Centre in Glenmarie, Shah Alam, Selangor.
Quality, reliability, immense technical sophistication and a constant commitment to meeting customers’ expectations are the fundamental elements that distinguish the Lamborghini brand. We believe that the strong partnership between Lamborghini and SunAgata Supercar will effectively communicate our brand values to loyal owners as well as new customers, both in terms of our image and how we operate. Lamborghini Kuala Lumpur will strengthen our highly acclaimed brand by delivering an unparalleled customer ownership experience,” said Francesco Scardaoni, Regional Director for Automobili Lamborghini in Asia Pacific.
Over the past few years, UMW Toyota Motor (UMWT) has been transferring its own branch outlets to dealers and other interested parties to take over retail operations. The move, as explained in October 2017, has been to enhance operation excellence.
UMWT would increase intensity on high value-added upstream activities such as product development, marketing and dealer network support, while the dealerships would have greater focus on customer-related activities.
The Malaysian car industry has been dominated by distributor-owned outlets for decade, somewhat different from other markets where dealerships are more independent. This new move departs from that business model and has been ongoing for UMWT.
Two more of its branch outlets in the Klang Valley have been transferred to dealers with effect from today. The dealers are established companies with a long association with Toyota and UMWT. They are Laser Motor which takes over the Section 19 outlet in Petaling Jaya, Selangor, and Fokus Sentral which takes over the outlet in Cheras, Kuala Lumpur.
“It is essential for UMWT to continue achieving high customer satisfaction standards,” said Ravindran Kurusamy, President of UMW Toyota Motor. “I am extremely excited about working even more closely with our dealers to realise a shared vision for UMWT, which is to promise the concept of ‘Best In Town’, meaning more focused one to one customer engagement. Although this arrangement signifies an important change for UMWT, our customers should rest assured that our service will not be compromised, but get even better in the future.”
For UMWT’s significant customer base of Toyota owners, the change should have no effect – apart from the promise that things will be even better in coming years. In other words, it’s ‘business as usual’. The transition is seamless but allows for a strong entrepreneurial spirit to create more value that benefits the local economy. As businessmen, the dealers want to succeed and build their business so they will give their best efforts, which is of course good for Toyota owners.
Special financing package for graduates who wish to own a Toyota
Toyota owners and customers in Nilai, Negeri Sembilan Darul Khusus, now don’t have to travel far to get sales and services. Unitedstar Corporation Sdn Bhd, which has been UMW Toyota Motor’s business partner since 1995, has opened a 3S (sales, service and spare parts) facility, adding to the Toyota network nationwide.
Unitedstar Corporation Sdn Bhd started off as an authorised Toyota dealership with a sales showroom in Aman Suria, Petaling Jaya, Selangor. It has decided to increase its investment by establishing a full-fledged 3S outlet in Nilai which can provide customers the full range of services at one location.
Dealers encouraged to enhance facilities
“The automobile business has been increasingly competitive and UMW Toyota Motor has encouraged our authorized dealers to enhance their facilities and services, in order to provide the best sales and aftersales services to our customers,” said Ravindran K., President of UMW Toyota Motor.
“We are very pleased that many of our dealers have taken this initiative and Unitedstar Corporation Sdn Bhd, who has been our dealer for more than 20 years, has expanded its business to provide Toyota customers within Nilai and its surrounding area more comprehensive services. This is a timely move as Toyota customer are expanding and we have new models coming that are appealing and exciting,” he added.
“We are confident that Unitedstar Corporation Sdn Bhd will provide the professional services to Toyota customers and that the ‘Customer First’ philosophy will always be upheld,” he said.
Besides a spacious showroom for customers to view the latest Toyota models, the outlet has a service centre with 10 service bays. While waiting for their Toyota vehicles to be serviced, customers can relax in the lounge which has amenities for their comfort. Owners requiring Genuine Toyota parts can also obtain them at the service centre.
The new dealership joins the network of over 90 authorised Toyota outlets nationwide which provide sales and aftersales services to the increasing number of customers nationwide.
For information on Toyota vehicles and dealership locations in Malaysia, visit toyota.com.my.
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