Service Campaign Archives

4,001 units of imported Nissan Serena S-Hybrid need CVT reprogramming

After investigation conducted by Nissan Motor Co. Ltd, Edaran Tan Chong Motor Sdn Bhd (ETCM) has been informed that approximately 4,001 units of Nissan Serena S-Hybrid (C26) manufactured in Japan between September 2012 and November 2013 need to be recalled. The vehicles that were imported and distributed by ETCM require reprogramming of the CVT control unit.

According to ETCM, only the imported CBU units are affected and the locally-assembled Serena that was subsequently introduced in November 2014 does not have the issue. The current locally-assembled Serena S-Hybrid (C27) launched in May 2018 and other Nissan models currently on sale are also not affected.

The work will be carried out by Tan Chong Ekspres Auto Servis (TCEAS) which has outlets nationwide. The reprogramming will take approximately 45 minutes and owners will not be charged for anything related to the exercise.

Owners of the affected MPVs will be notified directly by TCEAS by letter, SMS or Whatsapp. Selected TCEAS outlets have extended hours of operation and will service vehicles on weekends and public holidays as they are open 365 days a year. Owners are advised to call the nearest TCEAS outlet to make an appointment beforehand.

As vehicle ownership of some vehicles may have changed over the years, ETCM advises current owners of the model to call the Nissan Customer Care Centre toll-free line at 1800-88-3838 to find out if their Serena S-Hybrid is among those listed for recall action.

ETCM and TCEAS regret any inconvenience caused to owners and reaffirm their commitment to ensure customers’ safety, service and satisfaction are of the highest level.

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UMW Toyota Motor Announces Special Service Campaign for Lexus NX, RX & Corolla Altis

UMW Toyota Motor Sdn Bhd (UMWT), distributor of Toyota and Lexus vehicles in Malaysia, has announced a Special Service Campaign (SSC) to inspect, and if required, replace the airbag sensor of certain units of the Toyota Corolla Altis, Lexus NX & Lexus RX model.

This SSC was announced following the move by Toyota Motor Corporation (TMC) to start a global Special Service Campaign regarding an Airbag Sensor which was announced on 31^st January. Based on information received from TMC, the number affected are 2,800 units of Toyota Corolla Altis, and around 500 units of Lexus NX and Lexus RX. These cars were manufactured from June 2015 to January 2016 and distributed by UMWT and Lexus Malaysia.

The defect relates to manufacturing issues as there are possibilities that the insulation of Integrated Circuit (IC) chips in affected Pressure sensors and G sensors could peel off over time, creating an open circuit in the IC chip. If this were to occur, the airbag warning light will illuminate. Further, the side/curtain airbags and/or front airbags can become deactivated and will not deploy when required to. This could increase the risk of injury to the occupants in the event of a crash.

TMC is currently working on obtaining the necessary parts for the SSC and when the parts are available, UMWT will notify affected owners to request them to bring their cars to an authorised Toyota or Lexus authorized service centre to make the necessary replacements. The work should take about 30 minutes to 4 hours (depending on model) and while it can all costs involved for the replacement will be borne by UMWT.

Owners of affected cars can contact any authorised Toyota service centre or call the Toyota Freephone at 1800-8-TOYOTA (869682). For Lexus owners, customers can contact Lexus authorised dealers nationwide or contact its Freephone; 1800 88 53987 (1-800-88-LEXUS) or visit lexus.com.my.

Toyota owners can also visit Toyota’s Special Service Campaign webpage through this link: toyota.com.my to check whether their vehicle is involved, through Vehicle Identification Number (VIN) Checker. To those who have uploaded the Toyota Drive Apps, there is also a link to Toyota’s SSC page and the VIN Checker. Information on other vital SSCs is also available on the webpage.

Mitsubishi offer exclusive deals and cash bonus for festive season

Mitsusbishi Motors Malaysia (MMM), will be offering a number of promotions that include exclusive deals and cash bonuses for the upcoming Raya festive season. Those who buy a Mitsubishi between today and 30th June can expect cash bonuses worth up to RM9,000.

If you purchase a ASX 2WD GL Compact SUV, it will only cost you RM99,000 instead of the original price of RM110,000. The vehicle will also offered with a 5-year warranty. If you opt for the new Triton however, you can expect a cash bonus of up to RM9,000. For the Outlander Limited Edition, customers will get a cash bonus worth up to RM4,000 as well as added accessories which include rear seat entertainment system (with DVD player) as well as Digital Driving Video Recorder and Connected car (with GPS tracking). Lastly, if you get the Standard Outlander, Mitsubishi will give you a cash bonus that is worth up to RM7,000, which should help sweeten the deal quire a bit.

The automaker hasn’t forgotten about current customers for this festive season, as they can expect to take advantage of MMM’s service campaign from 1st June to 15th July 2017. Those who service their vehicles at any authorized Mitsubishi Motors service centre will be given e-vouchers as well as car air fresheners as long as stocks last.

For those who are eligible for the free maintenance package, it covers the cost of engine oil, oil filter, fuel filters, air filters, brake fluid, coolant, differential oil and transmission oil. If you would like to know more, visit the automaker’s local site or head on over to your nearest Mitsubishi dealership.

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