Setel, introduced in 2018, has made things more convenient for motorists as they can make contactless payments. The mobile app allows motorists to make payments using their smartphone in the car when parked next to a Setel-linked pump at PETRONAS stations.
During the pandemic, the value of Setel was very clear as there was no need to interact with the cashier or even touch the keypad to enter the PIN. It was only a pity that the filling process still needs to be done by the driver but maybe one day, it will be automated, as Hyundai has shown with its prototype robot handling charging of EVs.
Over the years, Setel has kept track of feedback from users and noticed that there were some people who may have older phones with limited functionality and connectivity. It’s like having an old computer which has difficulty running the latest software, so new features cannot be enjoyed.
Setel users now have a more convenient option of starting refuelling with the ‘One-Tap Fuelling’ feature. This allows them to activate the pump with just one tap upon arrival at all PETRONAS stations nationwide. The new solution is available to the first 1,000 registered Setel users around Malaysia, with a staggered rollout in the next 2 months.
Current Setel users who are interested to receive early bird access can opt-in by posting an Instagram Story or Tweet of their Dah Setel So Far page with the caption: “I want One-Tap Fuelling now”, tag @setel and include the #SetelOneTapFuelling hashtag.
From now until October 4, 2022, they also have a chance to win limited edition Setel gift boxes when they upload their most creative video on Instagram or Twitter showing their experience using the ‘One-Tap Fuelling’ feature’
In the upcoming enhancements, motorists will be able to pre-set their preferred fuelling amount – either by litres or a full tank, in the Preferences page when setting up the new feature. Motorists can also pre-set their preferred payment method, which includes CardTerus for direct payments via a debit or credit card, as well as Setel Share, which allows users to share their Setel Wallet or CardTerus with two others to pay whilst jointly earning Mesra points.
“We are constantly innovating and developing solutions that meet our users’ ever-evolving needs, especially in this endemic period where Malaysians are travelling more frequently than before. Over the past 4 years, our loyal users have continuously raved about their refuelling experience at PETRONAS stations. With this new enhancement that brings about a refuelling journey from the usual 5 clicks to just one tap through a one-time setup, Setel offers a more personalised and faster refuelling journey for its users. Gone are the days of rummaging through wallets for cash or cards to refuel and earn loyalty points,” said Mazlin Erawati Ab Manan, Chief Executive Officer of Setel.
Setel’s contactless service can be used at EV charging stations as well.
Setel has been in the market since July 2018, offering a mobile platform for motorists patronising PETRONAS stations. In recent times, it has also added EV charging for use by those owning electric vehicles. Its services include Setel Express, an in-app service for Setel customers to track their e-commerce deliveries and pick up/drop off parcels at selected PETRONAS stations.
Looking back, the introduction of the Setel e-payment system by PETRONAS was timely. With the need for social distancing brought about by the COVID-19 pandemic, the cashless payment system made fuel purchases possible without having to interact with station staff.
Even the process of setting the amount required could be done from a mobile device from inside the car, although the driver would still have to get out and handle the pump nozzle. Perhaps one day that too will be automated…
The Setel Wallet now becomes more useful with Deliver2Me, another feature which uses the cashless payment process. Deliver2Me allows Setel users to purchase selected items from participating Kedai Mesra outlets at PETRONAS stations and have them promptly delivered directly to their vehicle while refuelling.
Deliver2Me is initially available at 6 participating PETRONAS stations in the Klang Valley and will progressively be available at all Setel-enabled stations nationwide during Q1 2021. The Setel system is already available at 800 participating Kedai Mesra outlets which accept the Setel Wallet. With the Deliver2Me feature, there is the option to pay for items in Kedai Mesra with minimal physical contact as an added safety benefit necessary in these times.
As with fuel purchases, customers can earn Mesra points automatically when using the Setel system (provided they have linked it to their Mesra card). Points redemption can also be done directly through the application.
“At Setel, we’re constantly pushing boundaries to deliver a seamless and frictionless experience to our customers beyond fuel. For instance, customers no longer need to wait in line after refuelling to grab a cup of coffee and nasi lemak through Deliver2Me,” said Iskandar Ezzahuddin, CEO of Setel.
“We are pleased to offer greater convenience to over 1.5 million Setel users through our cashless payment system in Kedai Mesra. This is just a stepping stone in our journey of expansion as we add more intuitive features tailored to individual customers, in line with PETRONAS’ growing offerings,” he said.
The Setel app is available for iOS and Android devices and can be downloaded and installed for free from the Apple Store, Google Play Store and Huawei AppGallery.
Since July 2018, Setel – the PETRONAS payment application – has been available to motorists in the Klang Valley, providing a level of convenience that is unprecedented in Malaysia. Not surprisingly, it has been well received and used, with over 3 million transactions up till the end of January 2020. During the year and a half it’s been available, PETRONAS would have been fine-tuning the system and paying attention to feedback from customers with the aim of making it better.
Now Setel is ready to be enjoyed by more motorists and PETRONAS is making it available nationwide (including in East Malaysia) from today. The e-payment app can be installed on smartphones running on the iOS or Android systems, with the app distributed for free through the Apple Store and Google Play Store.
Not ‘another e-wallet’
PETRONAS officials stress that it is not ‘another e-wallet’ although it does store monetary value that is used for payment of purchases of fuel. It is first and foremost a payment solution which enables a motorist to use the smartphone to make payment directly while parked next to the pump. However, until PETRONAS develops a system which can also automatically connect the fuel nozzle to the car, the driver will still have to get out and insert the nozzle.
The advantages of this approach of using the smartphone and app to make payment is that there is no need to go to the station counter to make payment (if paying by cash), nor is there a need to go through a few steps using a credit/debit card. It’s pretty much a seamless process which will please those with kids on board as they don’t have to leave the kids in the car while they go and make payment.
MESRA card can be integrated
Besides this convenience, Setel also integrates the MESRA loyalty card program so points for purchases are electronically stored right away. Redemption using Setel is also possible as part of the integration. Reloading of the stored balance is done like e-wallets with either an authorized link to a credit card/debit card or bank account.
There’s also a ‘family feature’ whereby a parent can allow his or her Setel account to be used by the children. This not only tracks expenditures but Setel will also provide a monthly statement and for those who require receipts to make claims, these will also be available.
“The current features of Setel are just the beginning,” said Azrul Osman Rani, Managing Director & CEO of PETRONAS Dagangan Berhad. “Anchored on seamless and frictionless experience, we will be providing the right solutions and partnerships to enrich the customer journey beyond refueling.”
Special ‘Pit Stop’ offers at stations
One new feature being introduced is the Setel Pit Stop which will have special offers for snacks and drinks that will be broadcast through the app. Motorists who are pumping petrol can be made aware of these offers at the station and make purchases using Setel. They can then collect the items from Pit Stop areas on the way out. According to a PETRONAS executive, this will not be available at every station for now as they want to see response and get feedback.
To welcome those who install Setel for the first time, PETRONAS is offering a 10% cashback on fuel purchases (Klang Valley only). The user must purchase PRIMAX fuel using Setel 3 times within 30 days of account registration and the first 3 fuel transactions have to total to a minimum of RM90. The maximum 1-time cashback and cashback value of RM15 per user.
It’s the Chinese New Year festive season again and, beginning today, PETRONAS Dagangan Berhad (PDB) adds joy for customers, providing them with a seamless and frictionless traveling experience to make their journey a more rewarding one.
With the theme of #Celebratelikeneverbefore, there are exciting promotions and discount vouchers on PETRONAS merchandise, Kedai Mesra items, Setel, Tealive, Dunkin’, Shopee and Touch ‘n’ Go.
“Exclusive to PETRONAS customers only, PDB wants its customers to celebrate like never before and be delighted by the privilege extended to them during this celebration,” said Azrul Osman Rani, PDB’s Managing Director and Chief Executive Officer said, “This year, we want to reward our customers in a big way. Together with our partners, we are pooling together our resources to throw in a galore of rewards that will appeal to all customers.”
Rewards Curated for the Best Traveling Experience
With a big influx of motorists anticipated driving into petrol stations this festive season, the Setel app enables a motorist to skip the queue (without upsetting others, of course) and save on travelling time. To encourage usage of Setel, PDB is offering RM5 cashback for new users who register with Setel and perform a top-up of RM30 in the e-wallet.
You can also refer a friend, who will get to enjoy RM5 cashback as well when they fuel up a minimum of RM30 at a PETRONAS station. Once fueled up, rewards can be claimed at the Kedai Mesra counter, depending on the fuel amount purchased.
For a minimum of RM30 fuel, customers will receive exclusive PETRONAS angpow packets and enjoy RM2 discount off any Tealive beverage at selected participating PETRONAS stations. They are also entitled to RM6 discount on the specially designed Formula One 6-time World Constructors’ Championship t-shirt.
F1 6-time World Constructors’ Championship t-shirt
For those who spend RM50 and above on fuel, they will also receive a complimentary coffee from Dunkin’ besides the abovementioned rewards. All customers will also receive a special Shopee promo code.
While at the Kedai Mesra, be sure to stock up on drinks and snacks for the long drive. Check out the Prosperity Deals where selected items from 26 participating brands are being offered at special prices. There’s also the special edition Star Wars tumbler for only RM49.90 when you spend a minimum of RM10 or if you buy the PETRONAS Syntium (4 litres) lubricant, a complimentary Syntium thermos bottle and backpack come with it.
Special Edition STAR WARS Tumbler
Need to top up the Touch ‘n Go card? Between January 23 and 29 2020, the 50-sen charge will be waived when you reload at any PETRONAS station not just along highways but also nationwide.
PETRONAS Coffee Break The PETRONAS Coffee Break is a yearly tradition for PDB and offers complimentary Nescafe coffee and snacks. This year, 160 station are participating and besides the coffee to perk you up, there are also other F&B goodies from, Julie’s Marketing Sdn Bhd, Delfi Marketing Sdn Bhd, and Adabi Consumer Industries Sdn Bhd.
Since it was started in 2000, the PETRONAS Coffee Break has become a tradition during the major festivals.
On top of that, to help travelers stay safe on the road, PDB will also be offering motorcycle inspection in partnership with Hong Leong Yamaha Motor Sdn Bhd as well as health screening by St. John Ambulance Malaysia (SJAM) at selected stations. The campaign’s partner, the Road Safety Department (JKJR), will also be carrying out an advocacy programme which offers tips to stay safe on the road.
Additionally, PDB is also sponsoring fuel for 50 of SJAM’s ambulances. The vehicles will be stationed along highways to provide emergency assistance to motorists, should they require it.
More Rewards! Don’t forget that there’s also the Mesra Bonanza campaign which is ongoing till January 31, 2020. To participate, customers need to only spend a minimum of RM30 on fuel or Kedai Mesra items to be in the running for the monthly prizes where 1,000 winners will be rewarded with 20,000 Mesra points (equivalent to RM200).
For the cash prizes that will be awarded every 2 months, customers need to spend a cumulative amount of RM500 within a period of 2 months. Prizes include three Grand Prizes of RM100,000 each with another 14 winners being rewarded with RM3,000 cash each.
For more information on the promotions, visit www.mymesra.com.my where you can also locate PETRONAS stations nationwide.
Tired of waiting in line at petrol stations to pay at the counter? Line too long at the ATM machines? With Setel, Malaysia’s first mobile app for fuel payment, you can just ‘Pay, Pump & Go’ right at the terminal located at the pump, now available at all Petronas stations in the Klang Valley area.
The Setel app also recently introduced its latest feature called ‘Refer A Friend’. In their efforts to encourage Petronas fans to go cashless, app users will be rewarded just by spreading the word to their friends and families. (more…)
