Special Service Campaign Archives

Additional 3,923 units of Toyota Avanza need fuel pump replacement

No matter how much effort a manufacturer puts into quality control, there will be some occasions when some parts which are not perfectly made slip through the system and get into the market. When that happens, responsible manufacturers will quickly identify where the faulty parts are and take remedial measures to replace them.

In the case of manufacturers like Toyota, recalls to replace or rectify faulty parts are not common but do happen. And because of concern for customers’ safety, the carmaker acts quickly to recall affected vehicles by having a Special Service Campaign in collaboration with its distributor; in the case of Malaysia, that would be UMW Toyota Motor (UMWT).

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Special Service Campaign
The distributor of Toyota and Lexus vehicles in Malaysia has announced a Special Service Campaign (SSC) for the Toyota Avanza MPV to replace the fuel pump. This SSC is an expansion of an earlier campaign.

Based on the information received from Toyota Motor Corporation, there are 3,923 units affected and they were manufactured from October 2017 to June 2019, and distributed nationwide.

Faulty fuel pump
The fault in the fuel pump may stop it operating and if this were to occur, warning lights and messages may be displayed on the instrument panel. This may be accompanied by engine power hesitation which could result in the vehicle stalling and being unable to restart.

UMWT will officially notify all its affected vehicle owners to being their vehicle to an authorised service centre to replace the fuel pump unit. The owner will not have to pay anything for all costs related to the exercise.

If you are not the original owner
It is possible that some of the units may have owners who were not the ones who originally purchased the vehicles. In this case, they might not receive the notification as the contact details UMWT would have in its database might only be for the original owner. Nevertheless, if the vehicle is among those being recalled, the current owner can still get the support at no charge.

For further information, Avanza owners may contact any authorised Toyota Service Centre or call the Toyota Freephone at 1800-8-TOYOTA (869682).

12,997 units of Toyota Hilux and Fortuner recalled for brake booster issue

Fuel pump recall list for Toyota and Lexus vehicles in Malaysia expanded

Following a recall notice announced in March, UMW Toyota Motor Sdn Bhd (UMWT) has expanded the list of affected Toyota and Lexus vehicles that require a fuel pump replacement. The expansion has been prompted by additional information received from Toyota Motor Corporation which has identified 9,500 new units of Toyota models and 850 new units of Lexus models. These were units officially distributed by UMWT between July 2017 and July 2019.

Models affected
The Toyota models affected are the Alphard, Vellfire, Camry, Corolla, Fortuner, Innova, C-HR and Harrier. Lexus models affected are the ES250, GS200t, GS350, IS200t, LC500, LS500, LX570, NX300, RX300 and RX350. Models not mentioned are not affected, UMWT stresses.

The issue with the defective fuel pump is a serious one as it may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and engine power or hesitation may occur. Therefore it is very important that owners respond to this recall announcement and visit an authorised Toyota or Lexus service centre for the replacement.

*Models such as the Toyota Harrier (above) and Lexus LS 500 (below) imported from Japan by UMWT are among the vehicles being recalled under the Special Service Campaign.*

UMWT says it will officially notify affected vehicle owners to request them bring their vehicles in for the replacement of the fuel pump unit. There will be no charges for the parts and labour involved in this Special Service Campaign.

It is possible that some owners might not receive such a notification if they are not the original owner and their contact details are not registered with UMWT. If you own one of the vehicles listed (and distributed through the authorised Toyota and Lexus network) but do not receive any notification from UMWT, you can contact any authorised Toyota Service Centre or call the Toyota Freephone at 1800-8-TOYOTA (869682) for assistance. For Lexus owners, contact authorised Lexus Service Centres or call the Lexus Freephone at 1800-22-LEXUS (53987).

Lower maintenance costs with Toyota Service Savers packages

UMW Toyota Motor recalls Toyota and Lexus vehicles for fuel pump replacement

Following a global recall of a number of Toyota and Lexus models, UMW Toyota Motor Sdn Bhd (UMWT) has announced a Special Service Campaign (SSC) to replace a fuel pump. In Malaysia, Toyota Motor Corporation (TMC) has identified around 12,000 units of Toyota models (Alphard, Camry, Corolla, Innova and Fortuner) and 1,500 units of Lexus models (GS300, GS350, IS300, LC500/500H, LS460, LS500/500H, LS600H, NX200T/300H, RC350/300H, RX350/450H and RX350/450)

The vehicles were manufactured between 2013 and 2019 and distributed by UMWT. The company stresses that models not listed above are not affected by this recall.

*Lexus NX is among the models which need to have the fuel pump replaced.*

The issue with the fuel pump is that it may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and engine power hesitation may happen. This may result in the vehicle stalling and being unable to restart. TMC is concerned that this could increase the risk of a crash while driving at higher speeds.

UMWT will officially notify affected vehicle owners to bring their vehicles in for the replacement of the fuel pump unit. There will be no charges for the parts and labour involved in this SSC.

If you own one of the vehicles listed and it was manufactured between 2013 and 2019 (and distributed through the authorised Toyota and Lexus network) but do not receive any notification from UMWT, you can contact any authorised Toyota Service Centre or call the Toyota Freephone at 1800-8-TOYOTA (869682) for assistance. For Lexus owners, contact authorised Lexus Service Centres or call the Lexus Freephone at 1800-22-LEXUS (53987).

Special Service Campaign for 1,451 Daihatsu vehicles to replace engine connecting rod

Daihatsu (Malaysia) Sdn. Bhd. (DMSB) has a Special Service Campaign (SSC) for 1,451 vehicles sold in the Malaysian market to carry out the replacement of a connecting rod in the engine. All the vehicles are the Gran Max model with the 1.5-litre 3SZ engine.

The light commercial vehicles were manufactured between March 7 2018 and April 10 2019 and distributed by DMSB. Daihatsu Motor initially became aware of a potential quality-related issue after routine examination of engines. It was discovered that the connecting rods in the 3SZ engine had a smooth crack and continued driving may cause stalling, accelerated wear and damage to engine. After investigation, it was concluded that the problem occurred during forging of connecting rod at the production stage in the PT. Astra Daihatsu Motors factory in Indonesia.

*The Daihatsu 3SZ engine of the Gran Max*

Owners of the affected vehicles will be notified directly and requested to bring their vehicles to any authorised Daihatsu Service Centre for inspection and replacement of the connecting rod. The inspection and replacement process will take approximately 18 hours (subject to the work schedule at the service centre) and there will be no charges to the vehicle owner for parts replacement and labour.

In the event that you may not be the original owner and your contact details are not available to DMSB, you can call the company’s SSC Customer Support Line 03-5512 3411 for clarification and assistance.

Improved airbag inflator components for Toyota models previously recalled (for Takata issue)

UMW Toyota Motor (UMWT) has initiated a Special Service Campaign (SSC) to replace the airbag inflator module components of certain Toyota models sold by the company. The vehicles involved in this campaign were subjected to a previous Takata airbag inflator module recall and repaired between 2014 and 2019. At that time, a certain number of vehicles were replaced with non-desiccated airbag inflators modules produced by Takata but for this new SSC, those airbag inflator modules will be replaced with one that has improved components.

Approximately 41,000 Toyota vehicles
UMWT says there are approximately 41,000 Toyota vehicles manufactured from 2001 to 2013 involved. These are the Toyota Vios produced from May 2003 to August 2007, and September 2007 to July 2013; Toyota Corolla Altis produced from July 2001 to July 2007; Toyota Camry produced from June 2002 to December 2005; and Toyota Yaris produced from January 2006 to August 2007.

In accordance with standard practice, the company will notify all affected vehicle owners officially and perform the necessary replacement at no charge to the owners. In the event that you believe your vehicle to be affected but have not received any notification, you can visit Toyota’s Special Service Campaign webpage to check using the Vehicle Identification Number (VIN) Checker. To those who have uploaded the Toyota Drive Apps, there is also a link to Toyota’s SSC page and the VIN Checker. Information on other vital SSCs is also available on the webpage.

Further information can also be obtained from any authorised Toyota service centre or by calling the Toyota Freephone at 1-800-8-TOYOTA (869682).

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