Festive seasons are times when many people may want something new to celebrate and if it’s a new car you’re considering, Edaran Tan Chong Motor (ETCM) has some special offers for new Nissan vehicles. Its Chinese New Year promotion to welcome the Year of the Rabbit is from January 1 to 31, 2023 and purchasers of the new Nissan Serena, Navara, X-Trail and Almera can enjoy savings of up to RM9,950.
The promotion includes an add-on of RM1,000 for a customized Accessories Package for the respective models, as shown below:
With the monsoon season still ongoing and the risk of floods, especially in the East Coast areas, motorists unlucky enough to have their vehicles caught in deep water may find themselves having a big bill for repairs. Unless they have included insurance coverage for floods, compensation will not be given by the insurance company.
Over the years, Edaran Tan Chong Motor Sdn. Bhd. (ETCM), together with Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS), have been offering various forms of assistance to Nissan owner who have flood-damaged vehicles. This year, they are again announcing a special Nissan Flood Relief Assistance program for owners of Nissan vehicles nationwide.
For many motorists, having their vehicle damaged by flooding can mean a very expensive repair bill. If they have insurance coverage that includes flood damage, then they won’t be so badly impacted but many motorists do not have such cover as it is excluded. It can be included (along with other additional cover like windscreen breakage and passenger liability) for an additional fee and if you do live or park in an area that is likely to flood regularly, you may want to add on such coverage.
For those who will have to pay the bills themselves, companies like Edaran Tan Chong Motor (ETCM) and Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS) have a Flood Relief Assistance program for Nissan owners whose vehicles have been damaged by the floods. The program offers a discount on parts and labour, extended repayment on the total bill, and free towing services (terms and conditions apply).
Discount and extended repayment plan
A discount of 20% discount will be given on parts and labour charges used for repairs of flood-damaged vehicles. All Nissan Genuine parts used come with a 6-month/10,000-km warranty (whichever comes first).
Understanding that there will be other heavy expenses, especially if the home has also been flooded, owners can repay the total bill over a period of up to 12 months under the Easy Payment Plan.
Also available are Free Towing and Door-to-Door Towing service for vehicles that are badly affected by flooding. The Collect & Deliver service for usual maintenance service over the weekends is also now available.
Special upholstery restoration prices are also available at RM1,655 nett for sedans and RM1,988 nett for MPVs, SUVs, and pick-ups or vans.
Nissan owners can contact the Nissan Customer Care Centre Hotline at 1800-88-3838 for assistance. To locate a TCEAS outlet near them, visit www.tceas.com/servicecentre.
Vaccination does not make you immune to COVID-19 infection. You can still get infected and you may not show symptoms but spread the coronavirus. Do not stop taking protective measures such as wearing a facemask, washing hands frequently and social distancing.
The Nissan X-Trail Hybrid, which has been on sale for some years now, is being recalled by Edaran Tan Chong Motor Sdn. Bhd. (ETCM) to enhance its Engine Bay Harness – Hybrid Power Line. It is understood that the Hybrid Power Line could be damaged due to interference with the edge of engine or transmission control module bracket.
The affected units of the model, coded ‘T32’, were manufactured between June 2018 and May 2021. Units produced from June 2021 onwards have already had the fix, so they are not affected by this recall.
X-Trail Hybrids manufactured from June 2021 are not affected by the recall.
If you are not original owner
ETCM will contact owners of the affected SUVs based on contact details registered with them. The notification requesting them to bring their vehicles in will come from Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS) in the form of a letter or by SMS/Whatsapp. It is possible that vehicle ownership may have changed over the years and the current owner may not receive such a notification. In this case, contact a TCEAS outlet for assistance and to make an appointment as well.
As always with such recalls, all labour and enhancement parts for this campaign will be at no cost to owners.
Certain TCEAS outlets have extended operation hours and are open 365 days a year. This will make it easier for vehicle owners to service their vehicles on weekends and public holidays.
To locate a TCEAS outlet, call the Nissan Customer Care Centre Hotline at 1800-88- 3838. Or visit www.tceas.com/servicecentre.
Tan Chong, one of the longest business partners of Nissan Motor (since the 1950s), has built up the brand to what it is today by ensuring that aftersales services have always been good. The company has invested heavily over the decades in developing a nationwide aftersales network to look after the increasing number of Nissan vehicles.
It has been recognized for its efforts on many occasions in the past and in fact, since 2017, it has been picked 3 times as the best achieving Nissan dealer for aftersales services within Asia and Pacific region. The most recent was being the Winner in the Global Nissan Aftersales Award 2020 (GNAA) by Tan Chong’s Aftersales Division. The Global Nissan Aftersales Award is one of the most prestigious honours by Nissan Motor. It is aimed at motivating and improving aftersales operational excellence, and enhance customer service experiences across the globe.
Award for meeting high standards
The award is given to the best performing Nissan dealer according to a set of standards covering parts and service performance, customer service and satisfaction, and quality of business management.
“We are proud to be recognized as the best amongst Nissan Aftersales dealers from across the region. To win 3 times since 2017 is a testament to our focused customer approach, dedication in service performance and teamwork. We will continue to improve and consistently provide our customers with highest service support to improve customer satisfaction,” said Michael Yao Tsu-Wei, Head of Aftersales, Tan Chong Ekspres Auto Servis (TCEAS).
“The award sets a new milestone for the company. The teams, especially aftersales, have consistently challenged and go beyond their best efforts to provide excellent services to our customers. I would like to thank the teams for their continuous support and hard work,” added Christopher Tan, Sales and Marketing Director of Edaran Tan Chong Motor Sdn Bhd (ETCM).
Warranties remain valid
On a related matter, Mr. Yao said that all authorised Nissan service centres are operating as usual in the Phase 1 and 2 of National Recovery Plan (NRP) period. The exceptions are those within the Enhanced Movement Control Order (EMCO) affected areas.
Nissan owners should note that services will be available only via appointment which can be made beforehand via DriveOn mobile app. Owners can also schedule an appointment by visiting www.tceas.com, calling the Nissan Customer Care Centre Hotline at 1800-88-3838, or directly contact the preferred service centre.
Owners need not be concerned about their vehicle warranties. TCEAS says they will remain valid even if the preventive maintenance service could not be carried out during the Phase 1 and 2 of NRP period. However, the vehicle should be sent to the service centre as soon as it is possible to do so.
After investigation conducted by Nissan Motor Co. Ltd, Edaran Tan Chong Motor Sdn Bhd (ETCM) has been informed that approximately 4,001 units of Nissan Serena S-Hybrid (C26) manufactured in Japan between September 2012 and November 2013 need to be recalled. The vehicles that were imported and distributed by ETCM require reprogramming of the CVT control unit.
According to ETCM, only the imported CBU units are affected and the locally-assembled Serena that was subsequently introduced in November 2014 does not have the issue. The current locally-assembled Serena S-Hybrid (C27) launched in May 2018 and other Nissan models currently on sale are also not affected.
The work will be carried out by Tan Chong Ekspres Auto Servis (TCEAS) which has outlets nationwide. The reprogramming will take approximately 45 minutes and owners will not be charged for anything related to the exercise.
Owners of the affected MPVs will be notified directly by TCEAS by letter, SMS or Whatsapp. Selected TCEAS outlets have extended hours of operation and will service vehicles on weekends and public holidays as they are open 365 days a year. Owners are advised to call the nearest TCEAS outlet to make an appointment beforehand.
As vehicle ownership of some vehicles may have changed over the years, ETCM advises current owners of the model to call the Nissan Customer Care Centre toll-free line at 1800-88-3838 to find out if their Serena S-Hybrid is among those listed for recall action.
ETCM and TCEAS regret any inconvenience caused to owners and reaffirm their commitment to ensure customers’ safety, service and satisfaction are of the highest level.
Nissan owners who require maintenance service or other work done on their vehicles can now visit their nearest Tan Chong Ekspres Auto Servis (TCEAS) outlet. According to Edaran Tan Chong Motor (ETCM), 10 of the authorised Nissan service centres have received approval from the Ministry of International Trade and Industry (MITI) and relevant local councils to resume operations.
The company stresses that appointments must be made beforehand. Once an appointment is confirmed, owners can drop off their vehicle at the service centre. They are not allowed to wait at the service centre.
Appointments can be made using the Nissan DriveOn mobile app, TCEAS website, Nissan Customer Care Centre hotline at 1800-88-3838, or directly calling the service centres listed below. Owners are also advised to select the nearest service centre to them abide by the travelling regulations of the Movement Control Order.
The following are the TCEAS outlets which are now operating:
Note: The service centres will be closed during Public Holidays.
As a health and safety precaution, TCEAS will practise temperature checking and social distancing for all service centre staff as well as customers. Face masks and gloves and hand sanitizers will also be freely available to customers. Frequent disinfecting will be carried out at the service centres and all vehicles will undergo disinfecting before and after service. Contactless payments are encouraged.
ETCM says that TCEAS service centres in other locations will resume operations in stages. Owners can find the latest information at www.tceas.com.my or by calling 1800-88-3838.
Edaran Tan Chong Motor Sdn Bhd (ETCM), together with Tan Chong Ekspres Auto Servis Centre (TCEAS), have announced an expansion of the ongoing recall campaign relating to the Takata Airbag Inflator module. The campaign, which is also undertaken by many other carmakers around the world, covers the Driver and Front Passenger Airbag Inflator module.
After investigations conducted by Nissan Motor, it has been found that there are approximately 11,971 units of Nissan vehicles in Malaysia which are affected and require replacement of the module. The affected models are listed in the chart below:
Current models not affected
ETCM stresses that other new Nissan models currently on sale at authorised Nissan outlets are not affected by this exercise, including the NP300 Navara which was launched in Malaysia in November 2015.
Customers of the affected vehicles will be notified by letter through TCEAS. They are advised to call the nearest TCEAS outlet for an appointment as soon as possible. Selected TCEAS outlets have extended operating hours and are open every day of the year, making it easier for customers to service their vehicles on weekends and public holidays, as well as to alleviate capacity surge during this recall campaign.
Current Navara (NP300) is not affected by the recall
If you don’t get any notification
ETCM/TCEAS also understand that there may be some owners of affected vehicles who may not receive the notification letter as they may not be the original owners. Their contact details might not be with TCEAS and therefore they should contact a TCEAS outlet for clarification. Customers may also all the Nissan Customer Care Centre toll-free line at 1-800-88-3838 for assistance or visit www.nissan.com.my (click on ‘Owners’ tab followed by ‘Recall Campaign’) to find out if their Nissan vehicle is involved in this recall campaign.
Full list of Nissan vehicles recalled in Malaysia. These refer only to vehicles assembled or imported and distributed by ETCM.
Don’t ignore this very serious matter!
This being a very serious matter that can result in injury or death (if the replacement of the module is not carried out), action must be taken quickly. As at June 2019, TCEAS has completed 99,670 vehicles or 56% of Takata airbag inflator module replacements. All costs relating to this recall (labour and replacement parts) will be borne by the company.
Additionally, ETCM is also providing Takata Airbag Inflator Replacement for affected Nissan vehicles during Nissan Test Drive Carnival over 2 weekends of August 17/18, and August 24/25 at selected ETCM showrooms across the nation.
Servicing your Nissan, Renault, and Infiniti cars here in Malaysia just got a whole lot easier with the launch of the DriveOn by TAN CHONG mobile app by Tan Chong Ekspres Auto Servis Sdn Bhd (TCEAS). The app helps to provide added convenience for owners when it comes to vehicle maintenance. (more…)
