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Two more UMW Toyota Motor branch outlets transferred to dealers

Over the past few years, UMW Toyota Motor (UMWT) has been transferring its own branch outlets to dealers and other interested parties to take over retail operations. The move, as explained in October 2017, has been to enhance operation excellence.

UMWT would increase intensity on high value-added upstream activities such as product development, marketing and dealer network support, while the dealerships would have greater focus on customer-related activities.

The Malaysian car industry has been dominated by distributor-owned outlets for decade, somewhat different from other markets where dealerships are more independent. This new move departs from that business model and has been ongoing for UMWT.

Section 19 Toyota — *The 3S outlet at Section 19 in Petaling Jaya, Selangor, is now operated by Laser Motor instead of UMWT.*

Two more of its branch outlets in the Klang Valley have been transferred to dealers with effect from today. The dealers are established companies with a long association with Toyota and UMWT. They are Laser Motor which takes over the Section 19 outlet in Petaling Jaya, Selangor, and Fokus Sentral which takes over the outlet in Cheras, Kuala Lumpur.

“It is essential for UMWT to continue achieving high customer satisfaction standards,” said Ravindran Kurusamy, President of UMW Toyota Motor. “I am extremely excited about working even more closely with our dealers to realise a shared vision for UMWT, which is to promise the concept of ‘Best In Town’, meaning more focused one to one customer engagement. Although this arrangement signifies an important change for UMWT, our customers should rest assured that our service will not be compromised, but get even better in the future.”

Customer service — *For customers, the transition won’t make any difference and it will be ‘business as usual’.*

For UMWT’s significant customer base of Toyota owners, the change should have no effect – apart from the promise that things will be even better in coming years. In other words, it’s ‘business as usual’. The transition is seamless but allows for a strong entrepreneurial spirit to create more value that benefits the local economy. As businessmen, the dealers want to succeed and build their business so they will give their best efforts, which is of course good for Toyota owners.

Special financing package for graduates who wish to own a Toyota

Toyota widens reach with Flagship Stores on Lazada and Shopee

Online shopping has been growing in popularity over the past few years and with the COVID-19 pandemic, its growth has accelerated. These days, you can get almost anything online and now, the list includes Toyota vehicles.

UMW Toyota Motor (UMWT) has opened online stores at two of Malaysia’s e-commerce platforms – Lazada and Shopee – to reach further. Being online, the Toyota Malaysia Flagship Stores are open 24/7 so they can be visited at any time of the day, making it convenient for shoppers.

“As online shopping is now part of daily life, UMW Toyota Motor is also establishing a presence on the popular ecommerce platforms of Lazada Malaysia and Shopee with the Toyota Flagship Stores. We want to make it as easy as possible for customers to buy Toyota vehicles in Malaysia, especially if they are looking for great money-saving deals. This follows the earlier introduction of the Toyota Online Showroom which was very well received,” said Ravindran K., President of UMW Toyota Motor.

Online-only special deals
From time to time, car-buyers will find special deals on selected Toyota models, with booking fees as low as RM250. And just like purchasing other goods online, payment can be made the same way, ie by credit card or electronic fund transfers from banks. Chat support is also available at the online stores (Monday – Friday, 9:30 am – 5:30 pm) for customers who may have queries.

*One of the deals currently offered at the Toyota Flagship Store.*

Currently, there’s a special promotion for the Fortuner SUV (limited stocks) worth RM22,760 and it comes with 5 years of free scheduled maintenance (terms and conditions apply). There are other exclusive deals for the Innova, Harrier and Hilux (limited stocks) as well. The deals are available only for online bookings at the Toyota Flagship Stores on both Lazmall and Shopee Mall.

“Online sales of new cars have been gaining popularity in other countries and are more appreciated with the current situation whereby consumers may be reluctant to go to showrooms due to health concerns. We therefore offer online channels through the popular e-commerce platforms as well as our own Toyota Online Showroom so they can be fully informed and then make the purchase conveniently,” added Akio Takeyama, Deputy Chairman of UMW Toyota Motor.

Revised Toyota Pricelist after Sales Tax Exemption

Selangor MB visits Toyota assembly plant to see Standard Operating Procedures

Assembly Services Sdn Bhd (ASSB), the wholly-owned subsidiary of UMW Toyota Motor Sdn Bhd (UMWT) involved in the local assembly of Toyota vehicles, was recently visited by the Menteri Besar Selangor, Dato’ Seri Amirudin Bin Shari, who was there to personally view the facility’s Standard Operating Procedures (SOPs) to curb the spread of COVID-19.

Accompanied by the top management of UMWT and ASSB, the Menteri Besar was briefed on the best practices and procedures put in place in accordance with the government’s SOPs. During his tour of the plant, which currently assembles the Toyota Yaris and Vios models, he saw various areas such as the motorcycle parking section, staff locker rooms and canteen where changes have been made to meet social distancing requirements.

The ‘new normal’
In accordance with the SOPs, body temperature checks are conducted daily, with hand sanitization and utilization of face masks are made part of the ‘new normal’. In the canteen, the seating has been rearranged to provide distancing and the menu now consists of pre-packed food. Besides staggering working times, new procedures aimed at minimizing interaction so as to reduce the risks of coronavirus spread have also been adopted.

ASSB has also adopted measures from Toyota plants in other countries in response to the pandemic. One example shown was the installation of an additional partition at the Door Assembly Process.

While at the plant, Dato’ Seri Amirudin also visited Toyota Boshoku UMW Sdn Bhd, a joint-venture between Toyota Boshoku and UMW Toyota Motor which makes seat sets, door trims, headlinings, package trays for use in many models assembled locally.

PPE production for frontliners
As it has suitable equipment, Toyota Boshoku UMW set up production lines to produce Personal Protection Equipment (PPE) which is required by medical staff treating COVID-19 patients. More than 10,000 PPE items consisting of Boot Covers, Head Covers and Gowns were provided by UMWT to the Ministry of Health for distribution to hospitals around the country.

A small ceremony was held for ASSB and Toyota Boshoku UMW to hand over PPE kits to the Menteri Besar as a gesture of goodwill to the Selangor state government. The kits consisted of 100 pieces each of gowns, head covers and boot covers.

“We are grateful to the Selangor State Government for its approval and guidance which enabled ASSB to resume operations after a lengthy shutdown due to the Movement Control Order earlier. Our plant has implemented all the necessary requirements of the Standard Operating Procedures and additionally, we have also adopted some best practices developed by Toyota factories in other countries,” said Ravindran K., President of UMW Toyota Motor.

“Toyota Motor Corporation is also very serious about providing safe and healthy conditions for all employees. As a member of the global Toyota family, ASSB can therefore draw on healthcare advice and best practices from TMC regarding additional measures that can be taken here in Selangor,” added Akio Takeyama, Deputy Chairman of UMW Toyota Motor.

Toyota vehicle assembly in Malaysia resumes, starting with Vios and Yaris models

Authorised Toyota and Lexus outlets resume business from today

UMW Toyota Motor Sdn Bhd (UMWT) has announced that authorised Toyota and Lexus Sales & Service Outlets in its network that are located in areas observing the Conditional Movement Control Order (CMCO) will be open for business from today (May 4, 2020).

The opening of the Sales & Service Outlets will be based on approval and regulations by the respective state governments. This follows approval from the Ministry of International Trade & Industry (MITI).

All outlets have received guidelines for their daily operations which must be in accordance with the Standard Operating Procedures (SOP) issued by MITI. The SOP requires such measures as social distancing, sanitization of premises and contactless payments where possible.

Vehicle owners are advised to call in advance to check on the operating days and hours of their preferred Sales or Service Outlet as well as to secure an appointment before going there. Click here for contact details of the outlets.

“We will follow the SOP strictly at all our Sales & Service Outlets for our customers’ peace of mind as well as to also protect our staff. It is hoped that our customers will understand the requirements which are necessary in the public interest and safety,” said Ravindran K., President of UMW Toyota Motor.

With regards to those vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period, there will be a 30-day extension calculated from the last day of the MCO (currently scheduled to be May 12, 2020).

War Against COVID-19: UMW Toyota Motor and dealers provide support for PDRM and Malaysian Relief Agency

War Against COVID-19: UMW Toyota Motor and dealers provide support for PDRM and Malaysian Relief Agency

While most Malaysians are remaining at home under the conditions of the Movement Control Order (MCO) which will run till April 28, 2020, there are many who are out carrying out duties that are vital to stop the spread of the COVID-19 virus. These are the frontliners who are also placing themselves at risk of getting infected.

The corporate sector has been providing support in various ways as this War Against COVID-19 is one which everyone has to play a part in. Where UMW Toyota Motor (UMWT) is concerned, providing protective gear is one of the ways that can help the frontliners who travel in vehicles.

This morning, representatives from UMWT handed over 10,000 seat covers, gear knob covers and steering covers which can provide protection over surfaces in the vehicle. The recipients were the PDRM (Royal Malaysian Police) and the Malaysian Relief Agency (MRA). The handover took place at the MRA Warehouse in Petaling Jaya, Selangor.

Additionally, at UMWT’s various outlets, assistance in the form of food, facemasks and other essentials have been gathered and donated from their respective locations. For example, a dealership in Kuala Selangor has donated meals and water to police and armed forces personnel stationed in its vicinity.

War against COVID-19: Toyota to make facemasks for its workers to reduce demand on commercial supplies

Toyota outlets to remain closed but support still available during MCO period

With the extension of the Movement Control Order (MCO) by the government, UMW Toyota Motor (UMWT) has announced that all authorised Toyota and Lexus dealerships will continue to remain closed.

However, the company reiterated that it continues to be contactable to all customers for any emergencies or enquiries during this period on its existing helplines as well as 5 additional helplines created for this period of time. Customers may contact the following numbers throughout the duration of the MCO.

Additionally, it was announced that all vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during this period will enjoy a 30-day extension calculated from the last day of the MCO.

All service appointments scheduled during this MCO period will be rescheduled after the MCO is lifted and when operations resume. It gives assurance to all customers that support, where necessary, will be provided during this period.

UMW Toyota Motor recalls Toyota and Lexus vehicles for fuel pump replacement

Following a global recall of a number of Toyota and Lexus models, UMW Toyota Motor Sdn Bhd (UMWT) has announced a Special Service Campaign (SSC) to replace a fuel pump. In Malaysia, Toyota Motor Corporation (TMC) has identified around 12,000 units of Toyota models (Alphard, Camry, Corolla, Innova and Fortuner) and 1,500 units of Lexus models (GS300, GS350, IS300, LC500/500H, LS460, LS500/500H, LS600H, NX200T/300H, RC350/300H, RX350/450H and RX350/450)

The vehicles were manufactured between 2013 and 2019 and distributed by UMWT. The company stresses that models not listed above are not affected by this recall.

*Lexus NX is among the models which need to have the fuel pump replaced.*

The issue with the fuel pump is that it may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and engine power hesitation may happen. This may result in the vehicle stalling and being unable to restart. TMC is concerned that this could increase the risk of a crash while driving at higher speeds.

UMWT will officially notify affected vehicle owners to bring their vehicles in for the replacement of the fuel pump unit. There will be no charges for the parts and labour involved in this SSC.

If you own one of the vehicles listed and it was manufactured between 2013 and 2019 (and distributed through the authorised Toyota and Lexus network) but do not receive any notification from UMWT, you can contact any authorised Toyota Service Centre or call the Toyota Freephone at 1800-8-TOYOTA (869682) for assistance. For Lexus owners, contact authorised Lexus Service Centres or call the Lexus Freephone at 1800-22-LEXUS (53987).

No price increases for locally-assembled Toyota models

UMW Toyota Motor (UMWT) is informing customers that there are no planned increases in prices of Toyota CKD (locally-assembled) models at this time. The company is probably making this statement in view of the speculation of prices going up as Honda Malaysia recently announced increases for some of its models.

While it was reported earlier that there will be no price increases for CKD models, this only refers to any effect from the transparent methodology of reporting the Open Market Value (OMV). The Finance Ministry gave assurance that if any CKD model was affected by increased prices as a result of the calculations, the amount of increase would be fully absorbed/exempted by the Finance Ministry during 2020.

Nevertheless, as we also pointed out in the earlier report, it does not mean that prices will not change at all in 2020 due to other factors. Ravindran K, President of UMWT, said that factors such as exchange rates and tax revisions can affect prices. “As far as possible, the company has always tried to maintain price stability by absorbing the increases as much as we can,” he added.

The CKD models in UMWT’s current line-up are the Toyota Yaris, Toyota Vios, Toyota Rush, Toyota Hilux, Toyota Fortuner, Toyota Innova and Toyota Hiace.

For the current prices of the various models, visit www.toyota.com.my or any authorised dealership and UMWT branch nationwide.

Finance Ministry gives firm assurance that new reporting methodology will not increase vehicle prices during 2020

Toyota Outrun raises RM151,100 for the Paralympic Council of Malaysia

The recent Toyota Outrun fun run event organised by UMW Toyota Motor saw over 3,000 people taking part at Bandar Rimbayu, Kota Kemuning, Selangor yesterday morning. The charity event successfully raised a total of RM151,100 collected from the participants’ registration fees were donated to the Paralympic Council of Malaysia. (more…)

Sabah’s SMK Tamparuli is tops in 19th edition of Toyota Eco Youth programme

Since 2001, UMW Toyota Motor Sdn. Bhd. (UMWT) and the Malaysian Ministry of Education have been jointly organizing the Toyota Eco Youth (TEY) Programme to educate Malaysian youth on the importance of conserving the environment and also inspire them to act responsibly towards the environment, ensuring a sustainable future.

The programme, one of UMWT’s annual Corporate Social Responsibility activities, aims to cultivate environmental awareness and instill good environmental habit in young Malaysians as they are the future caretaker of the environment.

“Our corporate social responsibility is to help educate and instill love and care for the environment in the nation’s youth.”
Ravindran K., President of UMW Toyota Motor

In its 19th edition this year, TEY carries the theme ‘Be the Superhero to Save the World’. It incorporates elements from the Toyota Environmental Challenge 2050, a global initiative by Toyota Motor Corporation which aimed at going beyond zero environmental impact.

“Our business is not just confined to make ever better products that are safe and environmentally friendly. We also see it as our corporate social responsibility to help educate and instill love and care for the environment in the nation’s youth. One of the initiatives is the Toyota Eco Youth programme which have been running since 2001,” said Ravindran K., President of UMW Toyota Motor.

This year, 12 secondary schools from around Malaysia participated in the programme which began in August this year. Students and teachers from the schools attended a 3-day ‘boot to learn Toyota’s 8-Step Problem-Solving Methodology. This is an approach practiced by UMWT employees to solve various types of problems, including those involving the environment.

Each school received a RM2,000 grant to kick off their project. Drawing on what they had learnt, they had to go through a market validation phase where their ideas – in the form of a product or service – were implemented and tested with the community of choice, impacting the beneficiaries.

In the final phase, each team made their final presentation and pitched their ideas to a panel of judges comprising representatives from UMWT, the Ministry of Education and myHarapan. After reviewing each presentation carefully, the best submissions by 4 schools were announced with SMK Tamparuli from Sabah picked as the Champion.

For their impressive efforts, they received prizes ranging from RM10, 000 for the Champion; RM7, 000 for second prize; RM5, 000 for third prize and RM3, 000 for the fourth prize. There was also a consolation prize of RM1, 000 as well as other prizes of RM500 each for the best video presentation and best-supporting teacher.

To date, UMWT has spent almost RM7 million on the TEY programme which has seen participation of 258 schools and 2,000 students. Commenting on the achievement of the TEY, Mr. Ravindran said it is clear that continuation of the programme can help in environment-related issues that affect not just today’s generation but also those in the future.

“We will certainly continue to run the TEY annually and as we gain feedback and experience each year, the programme will evolve accordingly so that it addresses appropriate issues,” he said.

Visit www.toyota.com.my to read more about UMW Toyota Motor’s other CSR activities.

(more…)

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UMWT

Two more UMW Toyota Motor branch outlets transferred to dealers

Toyota widens reach with Flagship Stores on Lazada and Shopee

Selangor MB visits Toyota assembly plant to see Standard Operating Procedures

Authorised Toyota and Lexus outlets resume business from today

War Against COVID-19: UMW Toyota Motor and dealers provide support for PDRM and Malaysian Relief Agency

Toyota outlets to remain closed but support still available during MCO period

UMW Toyota Motor recalls Toyota and Lexus vehicles for fuel pump replacement

No price increases for locally-assembled Toyota models

Sabah’s SMK Tamparuli is tops in 19th edition of Toyota Eco Youth programme

Two more UMW Toyota Motor branch outlets transferred to dealers

Toyota widens reach with Flagship Stores on Lazada and Shopee

Selangor MB visits Toyota assembly plant to see Standard Operating Procedures

Authorised Toyota and Lexus outlets resume business from today

War Against COVID-19: UMW Toyota Motor and dealers provide support for PDRM and Malaysian Relief Agency

Toyota outlets to remain closed but support still available during MCO period

UMW Toyota Motor recalls Toyota and Lexus vehicles for fuel pump replacement

No price increases for locally-assembled Toyota models

Sabah’s SMK Tamparuli is tops in 19th edition of Toyota Eco Youth programme

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