With the lifting of restrictions, especially the prohibition on inter-state travel, Malaysians are motoring again. As always, the vehicles should be in good condition to avoid being inconvenienced by breakdowns or worse, a system failure that could cause an accident.
As part of its VW Cares initiative, Volkswagen Passenger Cars Malaysia (VPCM) is offering a 5-Star Service Check to all Volkswagen owners to ensure their vehicles are in good running condition. This is especially important if the vehicle was stationary in the past few months.
The 5-Star Service Check, available at all authorised Volkswagen service centres nationwide, is a comprehensive visual check conducted by the service advisor together with the customer to review and highlight potential wear and tear and identify any severe issue.
It’s free!
The areas inspected include the body and paint condition of the vehicle, lighting, brakes, windscreen and windows, wheels and tyres. The checks do not take long and owners do not have to pay anything.
Money-saving offers
Should any parts need to be changed, owners can enjoy savings while being assured of them being genuine Volkswagen parts or parts approved by Volkswagen. Some examples are batteries (20% off), tyres (up to 20% off), windscreen (5% discount), wiper blades (RM20 less per set), brake pads (discount of RM50 a set), and brake discs (discount of RM50 a disc). These offers are available until December 31, 2020.
Whether you’re going on a short journey or a longer one, be sure your car is in good condition to avoid the inconvenience of a breakdown.
While at the service centre, owners can also get an approved fuel additive at RM40 than that the usual price. For a more thorough cleaning job inside the engine, VPCM recommends Walnut Granulate Blasting, a method that is approved by Volkswagen AG. The process removes carbon deposits quickly, safely and without weakening the metal parts.
Due to the Movement Control Order (MCO) being in effect, a significant number of Volkswagen owners have had to put their vehicle’s aftersales needs on hold as all service centres nationwide are closed. Although workshops can operate, they are only allowed to perform emergency services and not regular maintenance work.
Looking ahead to the time when the MCO ends, Volkswagen Passenger Cars Malaysia (VPCM) has prepared a ‘Welcome Back’ campaign for owners under the Volkswagen Cares initiative.
Keeping customer’s convenience in mind, VPCM invites owners to register and book their appointments on the Volkswagen website and upon submission of interest, a representative from an authorised Volkswagen dealership will be in touch to make the necessary arrangements. The appointment must be made within 30 days after the Movement Control Order ends.
All Volkswagen owners who register during this period will receive free Volkswagen merchandise. Additionally, owners who are not redeeming their free maintenance service and are not Volkswagen Care Plus (VCP) members are entitled to an additional RM50 engine oil voucher. Those entering their fifth year of vehicle ownership are encouraged to sign up for the Volkswagen Care Plus programme to enjoy its benefits.
As mentioned in an earlier report, Volkswagen Malaysia will continue to honour the warranty of vehicles that were not able to meet the scheduled service maintenance due to the restrictions of the Movement Control Order.
All Volkswagen owners are required to download the Volkswagen Cares mobile app to enjoy the benefits. To register and book an appointment, visit the Volkswagen website.
You must have insurance coverage for your motor vehicle if you want to use it on the road. In the past, insurance coverage was just that; you paid the premium annually and if you had a claim for accident damage or the vehicle was stolen, the insurance company paid the appropriate compensation.
Today, things are different and to enhance the ownership experience, the car companies work with their partner panel insurers to give customers more than just insurance coverage. Volkswagen Passenger Cars Malaysia (VPCM) is among the companies which offers insurance coverage with extra benefits. The insurance programme, launched recently, is known as the Volkswagen Insurance Plan or ‘VIP’.
When accident repairs are necessary, VIP policyholders are assured that the work will be done by authorised dealers with equipment and processes approved by Volkswagen. Needless to say, only genuine parts will be used.
As a privileged VIP policyholder, benefits include prioritised claim approval, roadside assistance with 24-hour emergency towing and assurance that repair work is conducted at authorised Volkswagen body and paint centres, in accordance to Volkswagen repair standards with only genuine parts used.
Additionally, there are no excess fees, no betterment cost and an agreed value of up to 10 years. This is applicable to all Volkswagen models, regardless of vehicle age.
Available through all authorised VW dealerships
VIP can be purchased at any Volkswagen authorized dealerships in Malaysia when registering a new vehicle or during roadtax renewal. Allianz General Insurance Berhad and Etiqa General Takaful Berhad are partner panel insurers, with Allianz offering conventional insurance, and Etiqa offering both conventional and takaful insurance.
“With VIP, all Volkswagen owners regardless of model, can enjoy quality services and roadside assistance at the best value under a comprehensive plan catered exclusively just for them,” Erik Winter, Managing Director of VPCM, explaining that that VIP has been conceptualised under the Volkswagen Cares philosophy.
“Our owners are at the core of everything we do and providing this added service to them at our dealerships also ensures that the entire process is streamlined and more convenient, making our Volkswagen dealerships a one-stop centre for customer convenience and peace of mind,” he said.
For more information on Volkswagen products and services in Malaysia, visit www.volkswagen.com.my or any authorised dealership.
Volkswagen owners in Malaysia who want their engine to run more efficiently can now give it the Walnut Blasting Decarbonizer service. Part of the Volkswagen Cares initiative by Volkswagen Passenger Cars Malaysia (VPCM), this service is available at all authorized Volkswagen dealerships.
Recommended as a preventive measure every 45,000 kms, the price of the service starts from RM515. It uses crushed walnut shells to gently remove carbon deposits built-up in the engine over time. The end result is a cleaner engine that can give a smoother drive.
Approved by Volkswagen AG
Recognized and approved by Volkswagen AG, this method (which was developed in the 1960s by and first used by the US Navy) is economical, efficient and non-corrosive, without the use of harmful chemicals. It is especially useful for cars which are used mostly in stop-and-go city driving which tends to promote carbon deposits. The build-deposits create negative effects such as higher fuel consumption and reduced performance.
The new aftersales service is available at all authorised Volkswagen dealerships as part of the VW Cares initiative.
“It goes without saying that our customers are our top priority – and we are continuously looking for ways to improve our services and offerings to our customers under the Volkswagen Cares brand promise to provide value-added and quality services. This is one of many to come,“ promised Erik Winter, Managing Director of VPCM.
Volkswagen owners can download the Volkswagen Cares mobile app to their smartphones stay updated on other Volkswagen Cares initiatives. Information is also available at www.volkswagen.com.my.
Volkswagen Passenger Cars Malaysia (VPCM) has launched the ‘JOIN’ range, a special edition model line-up targeted to customers wishing to stand out from the crowd. The ‘JOIN’ range is an accessory package available on Volkswagen’s core models, the Polo, Vento Comfortline and Highline, Tiguan Highline and Passat Comfortline. ‘JOIN’ accessories include side scuff plates, rear spoiler, trunk garnish, VW Tint, and a list of other exclusive add-ons worth up to RM12,000, depending on the model.
Erik Winter, Managing Director of VPCM (above) said that the ‘JOIN’ range further reaffirms Volkswagen’s commitment to provide a wide variety of products to the Malaysian public. “Whilst our core models are popular on their own, we believe customers are also looking out for an extra touch of exclusivity on their cars. The introduction of the ‘JOIN’ range, and other special edition models is something we are actively doing in our bid to offer to our customers these options with value-added benefits.” (More details on each of the ‘JOIN’ models below after the photo gallery)
In conjunction with the unveiling of the ‘JOIN’ range, Volkswagen and Lazada Malaysia are once again collaborating to offer a special deal for the Malaysian public. 25 units of JOIN models will be exclusively available on Lazada beginning 12th October 2018 until the 30th of October. Customers need only pay the retail price of the car to receive the ‘JOIN’ accessory package for free.
To make a booking, customers are required to pay a booking fee of RM799 (for the Polo JOIN and Vento JOIN), or RM1,699 for the Passat Comfortline JOIN and Tiguan JOIN via Lazada Wallet, credit card or online banking, after which they will receive a call from a Volkswagen representative for arrangements on the preferred dealership and to complete the registration and delivery of the vehicle. Those interested to purchase any models with the ‘JOIN’ package may visit https://www.lazada.com.my/shop/volkswagen-passenger-cars-malaysia/ to find out more. “We were delighted to have pushed boundaries and make history with our collaboration, when 12 units of the special edition Beetle was sold out in 20 minutes on Lazada last December. This proves that customers, while more discerning than ever, are receptive towards buying big-tickets items online.,” said Erik Winter.
CEO of Lazada Malaysia, Christophe Lejeune (above, left) added, “Lifestyles are changing due to digital commerce, with more people becoming comfortable to shop for what they need online. The sell-out performance of Volkswagens special edition Beetle last year during 12.12 is a testament to that. 1 out of 4 of the 20 million Malaysians online visited Lazada at least once in September, and we are confident that this number is set to grow even further. We are excited to be working once again with VPCM in pushing the boundaries of online shopping, with even bigger things in store for the future.”
The launch of the ‘JOIN’ special edition range was held in conjunction with Volkswagen Fest 2018, which takes place from the 12th till 14th October at the Setia City Convention Centre in Setia Alam. A celebration of all things Volkswagen, visitors can enjoy exclusive offers on new and pre-owned Volkswagen models, as well as a variety of activities for the family such as food trucks, busker performances, an outdoor movie screening (12th October), and an open-air concert (13th October).
At the same time, Volkswagen Passenger Cars Malaysia (VPCM) also launched the “Volkswagen Cares”customer loyalty program. The launch was aptly held in conjunction with Volkswagen Fest 2018, which will see Volkswagen fans from all walks of life celebrating their love for the brand over the course of three days starting today. The core of the Volkswagen Cares philosophy is the commitment to care and provide the best for Volkswagen customers. Key to this initiative is the Volkswagen Cares mobile application, an aftersales-led initiative using a new platform for the brand to engage with its customers and continuously improve the ownership experience.
The mobile app comes with a list of features related to both sales and aftersales, and this includes service offers, owner rewards, educational videos and tips event updates, and 24-hours’ roadside assistance – all at the touch of a button. The Volkswagen Cares mobile app is available on both IOS and Android can be downloaded on the App Store and Google Play.
Non-Volkswagen owners are also invited to download the mobile app to access offers, Volkswagen video content, and receive Volkswagen event updates via push notifications. Speaking at the launch, Erik mentioned that Volkswagen Cares is more than just a loyalty program. “Volkswagen Cares applies on all levels, be it to our colleagues, dealer partners and our other stakeholders. And more importantly, it is about how we interact, engage and serve our customers better.”
“Volkswagen is better experienced than explained, and this mobile app was conceptualized with this thought in mind. This mobile app not only makes our services more accessible to our customers, it is also a way for us to appreciate and connect with our loyal customers.” Erik Winter.
Volkswagen Care Plus (VCP)
An integral part of Volkswagen Cares is Volkswagen Care Plus (VCP), an exclusive program for owners with a vehicle 5-years and older. With a one-time payment of only RM138, VCP member privileges include three 20% service discounts vouchers, 2-year extension of Volkswagen’s Roadside Assistance, and a RM100 merchandise voucher, which can be viewed and managed within the mobile app. Interested customers can sign up at any authorized Volkswagen dealer to make payment before receiving their membership card.
More on the VW “JOIN” Family of Cars…
Polo ‘JOIN’
Priced at RM81,990*
Available colours: Candy White, Carbon Steel Grey, Flash Red and Reflex Silver.
The Polo is small but tough and is perfect for city driving. The Polo ‘JOIN’ comes with added accessories such as side scuff plates, trunk garnish, rear spoiler in black, side mouldings, leather seats and VW Tint worth RM7,000.
Equipped with a 1.6l 105PS petrol injection 16-Valve Multi Point Injection (MPI) engine and a 6-speed automatic transmission with Tiptronic with sport mode, the Polo 1.6l comes with a maximum torque of 153Nm available at a low 3800rpm. The Polo 1.6l is equipped with the new RCD 340G head unit which offers a wide range of connectivity options such as USB and iPod interface, AUX-IN support, SD card slot, Bluetooth and App-Connect (CarPlay, Android Auto and Mirrorlink).
Vento Comfortline and Highline ‘JOIN’
Priced at RM91,690* and RM98,490*
Available colours:
Candy White and Carbon Steel Grey (Vento Comfortline)
Carbon Steel Grey and Deep Black (Vento Highline)
When it comes to looks, the Vento embodies the Volkswagen design DNA that perfectly balances form and functionality. Both Vento variants is offered with ‘JOIN’ accessories, which includes trunk garnish, rear spoiler, side mouldings, side scuff plates, leather seats and VW Tint worth RM7,000.
The Vento Highline is powered with the award-winning 1.2l turbocharged direct injection TSI engine with an output of 105PS. Paired with a 7-speed automatic transmission DSG (with sport mode) and a maximum torque of 175Nm, between 1,550 – 4,100 rpm, the Vento is the sedan with the highest torque in its class.
The Vento Comfortline comes with a 1.6l 105PS Multi Point Injection (MPI) and a 6-speed automatic transmission gearbox with Tiptronic function. Maximum torque is 153Nm at 3,800rpm, and fuel consumption is 6.5l per 100km.
Tiguan Highline ‘JOIN’
Priced at RM175,990*
Available Colours: Deep Black, Pure White and Tungsten Silver.
The Tiguan is Volkswagen’s most successful SUV with over 2.8 million units sold globally. The Tiguan JOIN comes with additional front design element, rear spoiler, trunk garnish, chrome exhaust tip, load lip protector, footboards and VW Tint worth RM10,000.
The Tiguan combines a 1.4l turbocharged direct injection TSI engine with a 6-speed direct shift gearbox (DSG) with sport mode to give an impressive output of 150PS and a torque of 250Nm between 1,500 to 3,500rpm. It boasts an impressive acceleration of 8.9 seconds from 0 to 100kph.
Passat Comfortline ‘JOIN’
Priced at RM188,690*
Available Colours: Deep Black, Manganese Grey, Pure White and Reflex Silver.
Volkswagen’s flagship model, the Passat, features a superior design, economical engines and state-of-the-art technologies. The Comfortline JOIN variant comes with aluminium sport pedals, side scuff plates, new 18” Marseille alloy wheels and VW Tint worth RM 12,000.
The Passat Comfortline is powered with a 1.8l turbocharged TSI engine, and paired with a 7-speed direct shift gearbox (DSG)with sport mode to give an impressive output of 180PS and a torque of 250Nm between 1,250 to 5,000rpm.
All JOIN models are also offered with VPCM’s Price Protection Scheme (PPS), which is also still applicable for Volkswagen cars registered before the 30th of November 2018 and while stocks last. All Volkswagen models come with 3-years free maintenance, 5-years manufacturer’s warranty and 5-years roadside assistance.
