VW Safe Hands campaign Archives

Customers who buy Volkswagens can have new vehicle delivered to their homes

The COVID-19 pandemic has certainly brought about changes in many ways, to the extent that we now have to adapt to what is known as the ‘new normal’. In the case of the car industry, dealers have now to follow new standard operating procedures to protect their customers as well as their employees.

Every dealership must now carry out temperature checks, provide and use hand sanitizers, practice social distancing, cashless payments and many now ask customers to wear facemasks as well. Understandably, there are still customers who are hesitant about going to a showroom, even if they have a new car to collect.

For such customers, Volkswagen Passenger Cars Malaysia (VPCM) has a new initiative under its Hands campaign whereby the handover can be done without them having to go to the showroom. It’s a new option where the new vehicle will be delivered to the home of the new owner.

For convenience and safety of customers
Erik Winter, Managing Director of VPCM, said that the initiative showed the company’s evolution in keeping up with the new shopping habits of consumers. “With the introduction of this service, we are closing the loop and making it easy for our customers to buy a Volkswagen from the comfort and safety of their own homes. It is as simple as selecting their preferred model on the eShowroom, finalizing the sales process and having the new car delivered right to their doorstep,” he explained.

VW delivery — *If they prefer, customers will not have to go to the showroom to pick up their new Volkswagen and the dealership will send it to their home by a flatbed truck.*

The service is available nationwide from all authorized Volkswagen dealerships up to a distance of 20 kms from the dealership serving the customer No, it won’t be Grab delivering the new vehicle nor will a sales consultant be driving it. It will be put on a single flatbed carrier truck and fully covered in canvas to protect it from damage. The customer will not have to pay for the service.

Adhering to strict safety guidelines, the carrier trucks are also cleaned and disinfected before and after each delivery, with drivers regularly checked and practicing COVID-19 safety measures. Owners will receive an SMS notification once their new car has been collected and is en route to their doorstep. As added safety measure, the owner’s Welcome Kit and car keys will be safely placed in the locked car.

Volkswagen Deep Sanitisation package
For owners seeking additional peace of mind, the Volkswagen Deep Sanitisation service package is now available, and starts from as low as RM80. The treatment package works to eradicate more than 99% of germs and bacteria in the cabin, including the air-conditioning system.

For more information, visit www.volkswagen.com.my.

Volkswagen’s ‘Buckle Up’ campaign educates children on importance of road and car safety

All authorised Volkswagen service centres open for business

Volkswagen owners in Malaysia who have been waiting to send their vehicles to the service centres for required maintenance, deferred during the Movement Control Period (MCO), can now do so. – Following the recent announcement by the Ministry of International Trade and Industry (MITI), automotive service centres can resume operations at full capacity.

As such, all authorised Volkswagen service centres in the country will now resume their operations. Showrooms will, however, remain closed for the time being while the MCO is in effect.

Volkswagen Passenger Cars Malaysia (VPCM) said that its service dealers will adhered to the strict guidelines and Standard Operating Procedures (SOP) required by MITI. In connection with this, a ‘Safe Hands’ campaign is adopted taking customers’ and employees’ health into consideration.

The new standard operating procedure includes contactless vehicle acceptance, video walk-throughs, sanitization before and after repair, and cashless payments with e-invoicing during the contactless car pick-up. Additionally, selected dealers will offer vehicle pick-up and drop-off arrangements.

Customers need to make an appointment in advance and are advised to contact their respective service centres for this. Those Volkswagen owners and frontliners who had previously booked their appointments via the Welcome Back campaign will receive priority slots, depending on availability.

“As we prepare to attend to the aftersales needs of our customers, we do this keeping in mind that social distancing is the new normal, and that hygiene and sanitization is now an essential part of daily precautionary measures. I am pleased to say that our ‘Safe Hands‘ SOP adheres to these new standards and will apply to all aspects of our business operations, and not just at our service centres,“ said Erik Winter, Managing Director of VPCM.

Mr. Winter added that other safety precautions implemented at service centres will include regular sanitization of the premises and regular temperature screenings on all staff and customers.

For further information or contact information for authorised service centres, visit www.volkswagen.com.my.

Volkswagen Passenger Cars Malaysia shows appreciation for efforts of frontliners

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