Bermaz Auto Alliance Sdn Bhd, the sole distributor of the esteemed Peugeot brand in Malaysia, is presently running an enticing promotion aimed at providing customers with added value and peace of mind.
This special offer encompasses a comprehensive 7-year warranty, ensuring an extended period of coverage and reliability. Alongside this, customers will enjoy the benefit of a 7-year Free Service Maintenance plan, encompassing essential maintenance needs and servicing, further enhancing the ownership experience.
Goodyear Malaysia’s Worry-Free Assurance (WFA) programme has been in the market almost ten years, having been introduced in 2013. It was initially offered with just one (the Assurance TripleMax) but within a short time, other tyres in the brand’s range were also included.
The original WFA programme had a straightforward benefit: if there were damages by road hazards, there would be free tyre replacement or partial credit for purchase of new Goodyear tyres, depending on the tread depth.
Goodyear Malaysia has now made improvements to the programme with extra benefits for motorists. “Since the Malaysian government announced the endemic phase in May, the number of cars on the road has seen an increase of two-fold compared to 2019. As such, we want to encourage our customers to be aware of their vehicle tyre’s health so they can drive with peace of mind. As an advocate of on-the-road safety, we believe the new Worry-Free Assurance programme will help our customers stay safe and have an enjoyable drive for the long run,” said Alex Ng, Managing Director of Goodyear Malaysia.
Added benefits for customers The new WFA programme is available at no extra cost for all customers who purchase any new Goodyear consumer tyres and now there is no minimum purchase as a condition. However, as before, motorists who have Goodyear tyres that come fitted as standard on their new vehicle will not have WFA coverage.
Customers who register for WFA will enjoy the security of a 1-year Road Hazard Warranty from the date of purchase. They will be eligible for a free 1-to-1 exchange if tyres are damaged beyond repair caused by road hazards such as potholes and/or sharp objects during normal driving. The tyres should have a tread depth of 5.0 mm and above to qualify for the exchange. This new feature is an extension of the previous WFA with 6-month coverage with a minimum tread depth of 6.0 mm.
Free tyre safety check The new WFA programme ensures that the tyres are in optimal condition by providing 2 free tyre safety checks. Customers may return to the original Goodyear Autocare centre where they purchased their tyres from for these safety checks on the sixth and twelfth months after the date of purchase.
Warranty up to 5 years Goodyear Malaysia has updated their terms and condition where the 5-year limited warranty will cover 5 years from the date of purchase stated in the original invoice, instead of from the manufacturing date on the tyres. This is fairer to the customer since the tyres might not be sold immediately after they leave the factory.
However, in the event that the original invoice is not available, the limited warranty will cover the tyres from the date of manufacturing instead. Under this warranty, Goodyear also covers manufacturing defects in workmanship or materials used.
Easy registration online The process of registering for WFA is easy as it can be done online with submission of scans of the receipt and WFA card number. Each tyre purchase should come with a WFA card but if it is not available should a claim be made (or for the safety check), customers can print out the WFA online registration instead.
Chery was the first carmaker to begin exporting passenger vehicles from China and not surprisingly, it has remained the country’s top passenger car exporter for 19 consecutive years. Its vehicles are now sold in more than 80 countries and regions, and it has also set up 10 factories outside China.
Like the early years of the Japanese brands venturing overseas, the quality and reliability of cars from China has also been raised by customers. There’s certainly no doubt that since the auto industry in China began accelerating its activities and development from the 1980s, the products have constantly improved with new technologies and more advanced manufacturing processes.
To show its confidence in the reliability of its latest products, Chery has launched the new Tiggo 8 Pro in South Africa with an engine warranty that is 10 years long or up to 1 million kms (whichever comes first). This warranty complements the vehicle warranty which is 5 years or a maximum of 150,000 kms and this warranty is transferable (if still valid when the vehicle is sold to another person).
The 1 million km engine warranty is impressive but not new as Hyundai has been offering a warranty of a million miles (1.6 million kms) in America for some time. Like Chery’s warranty, it is only for the powertrain but is for up to 20 years.
Long warranties are reassuring for owners and may seem to be a long-term risk for carmakers that offer them. However, it should be noted that such warranties usually apply only to the first owner and subsequent owners will not enjoy the same length coverage. In markets like the USA, ownership of a car is for a few years and then the owner gets a new one, so in reality, the risk to the carmaker is not much different from that of warranties of 5 years.
Anyway, it’s still a good way to convince customers who wonder about quality, which was one of the reasons why Hyundai offered it in America. Back in the 1980s, when the brand first entered the market, its products had poor quality and damaged the image. The Koreans worked hard to improve quality and when they were confident they could offer better products, they backed up their claims with longer warranties.
The engine is a 1.6-litre turbocharged direct-injection petrol unit, one of Chery’s powerplants which has won awards in China for its high efficiency. The TGDI engine produces 197 ps/290 Nm.
The new Tiggo 8 Pro is a flagship of the range and South Africa is the first country on the continent to get it. It uses ‘Movement Design’, Chery’s next-generation design language which has a galaxy-inspired 3-dimensional grille flanked by automatic matrix-LED headlamps with dual daytime running lamps, establishing a strong visual signature. Satin chrome is used for the lower air intake (which doubles as a skidplate), foglamps, grille, window frames and lower doors.
Inside, all major controls have been digitised in 3 separate screens – a horizontal 12.3-inch instrument panel, an 8-inch climate control screen, and a 10.25-inch infotainment screen ‘floating’ in the centre of the dashboard. The centre screen, which also displays the rearview image from a camera, operates the infotainment system which is Apple CarPlay/Android Auto ready.
The fully automatic climate control system has dual-zone circulation and, in consideration of increased concerns about air quality today, there is an N95-grade air purifying system as standard. For the Executive variant, rear occupants receive more cool air with an additional air-conditioning system for the rearmost seats. All variants offer wireless charging, intelligent voice control and eight surround speakers by Sony. Leather upholstery is standard, with the driver’s seat having 6-way power-adjustment.
According to Chery Malaysia, the Tiggo range will be offered in Malaysia soon. There are also plans to do local assembly with a partner that has not been revealed. Chery first appeared in Malaysia in the early 2000s with the QQ minicar and then assembled a few models at the former Oriental Assemblers plant in Johor (now owned by Berjaya).
Peugeot owners in the Klang Valley will be happy to note that Bermaz Auto Alliance Sdn. Bhd. (BAASB), the new representatives of the French brand, has officially opened its first Peugeot flagship 3S Centre in Glenmarie, Selangor. Located on the same site as the Peugeot 3S centre before, the new facility has the new Peugeot brand identity. After-sales support at this facility will also be available to owners of Citroen and DS vehicles.
The service facilities available include 21 service bays with the latest manufacturer’s diagnostic system equipment and maintenance tools. Fully trained technicians will ensure the vehicles are maintained and serviced for optimum performance.
Owners who wish to wait for their vehicles that are being serviced can make use of a comfortable waiting lounge with free refreshments and for those who want to also do some work, there are wifi connections available.
As part of the Bermaz Automotive group (which also handles the Mazda brand), Bermaz Auto Alliance aims to provide best ownership experience and will ensure full and comprehensive after-sales support, especially with warranty-related issues.
Appointments can be made online
The service centre operates from Mondays to Saturdays and offers online service appointments (available at customer.peugeot.com.my) for the convenience of owners. Roadside assistance is also available by calling1-800-22-3399 (24 hours availability).
Peugeot owners are urged to update their information with BAASB so that they can be properly supported and receive important communications relating to their vehicle. They can provide the information at baasb.com.my/Peugeot/ and are assured that all information will be kept and protected in accordance with Personal Data Protection Act of Malaysia.
Tan Chong, one of the longest business partners of Nissan Motor (since the 1950s), has built up the brand to what it is today by ensuring that aftersales services have always been good. The company has invested heavily over the decades in developing a nationwide aftersales network to look after the increasing number of Nissan vehicles.
It has been recognized for its efforts on many occasions in the past and in fact, since 2017, it has been picked 3 times as the best achieving Nissan dealer for aftersales services within Asia and Pacific region. The most recent was being the Winner in the Global Nissan Aftersales Award 2020 (GNAA) by Tan Chong’s Aftersales Division. The Global Nissan Aftersales Award is one of the most prestigious honours by Nissan Motor. It is aimed at motivating and improving aftersales operational excellence, and enhance customer service experiences across the globe.
Award for meeting high standards
The award is given to the best performing Nissan dealer according to a set of standards covering parts and service performance, customer service and satisfaction, and quality of business management.
“We are proud to be recognized as the best amongst Nissan Aftersales dealers from across the region. To win 3 times since 2017 is a testament to our focused customer approach, dedication in service performance and teamwork. We will continue to improve and consistently provide our customers with highest service support to improve customer satisfaction,” said Michael Yao Tsu-Wei, Head of Aftersales, Tan Chong Ekspres Auto Servis (TCEAS).
“The award sets a new milestone for the company. The teams, especially aftersales, have consistently challenged and go beyond their best efforts to provide excellent services to our customers. I would like to thank the teams for their continuous support and hard work,” added Christopher Tan, Sales and Marketing Director of Edaran Tan Chong Motor Sdn Bhd (ETCM).
Warranties remain valid
On a related matter, Mr. Yao said that all authorised Nissan service centres are operating as usual in the Phase 1 and 2 of National Recovery Plan (NRP) period. The exceptions are those within the Enhanced Movement Control Order (EMCO) affected areas.
Nissan owners should note that services will be available only via appointment which can be made beforehand via DriveOn mobile app. Owners can also schedule an appointment by visiting www.tceas.com, calling the Nissan Customer Care Centre Hotline at 1800-88-3838, or directly contact the preferred service centre.
Owners need not be concerned about their vehicle warranties. TCEAS says they will remain valid even if the preventive maintenance service could not be carried out during the Phase 1 and 2 of NRP period. However, the vehicle should be sent to the service centre as soon as it is possible to do so.
Manufacturing processes in the auto industry have been continuously improving and, together with better materials, automotive parts have been able to last longer. This has given carmakers the ability to progressively lengthen warranties which, 40 years ago, were just a year long or maximum of 20,000 kms after first registration.
Today, many companies offer coverage for a period of 5 years or longer, and there is no limit on mileage. However, owners must follow the schedule of maintenance services and inspections, and visit authorised service centres in order to keep the warranty valid. This is a reasonable condition since the vehicle also needs to be kept in good running condition which will help it to last.
Since manufacturers are confident enough to give longer warranties, it stands to reason that the parts in a vehicle are also long-lasting and this has led Volvo Car Malaysia to offer the ‘Customer Lifetime Parts Warranty’ programme. Under this new programme, owners who have purchased and installed Volvo genuine parts at an authorised Volvo dealership from October 1, 2021 will be eligible to for the warranty. The coverage commences from the date the part is purchased and is valid as long as the vehicle remains under the ownership of the registered owner.
The Customer Lifetime Parts Warranty does not cover every single item, especially wear-and-tear items like windscreen wiper blades and light bulbs. Such items are also usually excluded from the general warranty unless there is a definite manufacturing defect.
Most other warranties on replacement parts are for a limited period so Volvo Car Malaysia’s Lifetime coverage will give more peace of mind. In the event that repair or replacement for any genuine Volvo parts are due to a material or manufacturing defect, Volvo Car Malaysia will repair and replace the parts free of charge.
Those with older Volvo models who have not visited an authorised Volvo dealership for more than 2 years can also enjoy this lifetime warranty programme. However, they need to first bring their vehicle to an authorised service centre for the Volvo Health Check. This is to ensure that the vehicle is in good condition and has not been modified or tampered with in any way.
Modifications can cause problems which can lead to parts wearing out faster or even failing. For example, using wheels that are not original and are of an ‘extreme’ size could place stress on certain areas, resulting in damage or failure. This would obviously not be Volvo’s fault and cannot be covered.
If the vehicle check confirms the vehicle is in good condition, then the owner can purchase parts under the warranty programme. However, the vehicles must be sent to any authorised Volvo dealership for subsequent services for the warranty to remain valid. This means that if the owner has not been using authorised service centres after the original warranty ended, they will now have to do so for the rest of the time they own the vehicle.
“This new offering is part of our commitment to provide the best aftersales services for our customers. Customer satisfaction have always been a pivotal aspect for Volvo, and through this warranty programme, our customers can now enjoy the benefits of decreased maintenance costs and experience the quality offered by Volvo, in the years to come,” said Charles Frump, Managing Director of Volvo Car Malaysia.
A warranty is like medical insurance – you pay for it hoping that you never have to make a claim but if you are seriously ill, then you will be so glad you have the insurance. With a warranty for motor vehicles, it’s the same thing. You have the coverage which gives peace of mind, and if the vehicle runs fine, then you don’t need to make a claim. But should there be a failure, the warranty will likely cover repair or replacement costs that can sometimes be shocking.
All new vehicles come with a warranty of a certain period, typically to cover manufacturing defects or faults that are not due to the owner’s usage. These warranties end at some point – either based on time or mileage – and then the protection ends.
For vehicles up to 8 years old
For Hyundai owners who want the continued peace of mind after the original warranty ends, Hyundai-Sime Darby Motors (HSDM) now offers an Extended Warranty Programme for selected Hyundai models. The vehicles should no longer than 8 years from the manufacturing date and with a travelled mileage of under 300,000 kms on the fifth year from the car’s original purchase date.
Applicable models are the AD/MD Elantra, LF Sonata, TL/LM Tucson, DM Santa Fe and TQ Starex. To qualify for the Extended Warranty programme, the vehicles must have a good service record at authorized Hyundai service centres in Malaysia, and owners are required to send in their vehicles to an authorized service centre for a routine service according to HSDM’s recommended service interval.
“Most extended warranty programmes by a car brand are offered by premium and luxury car brands but we are offering this programme for Hyundai cars as we are confident of the quality of our vehicles, and we want to help our customers maintain their cars longer with peace of mind,” said Low Yuan Lung, Managing Director of HSDM.
Functions like a new car’s warranty
While the original factory warranty is included in the purchase price of the vehicle, the Extended Warranty requires payment of RM1,280 annually to remain in effect. The Extended Warranty will function just like a new car’s warranty but covers mileage of not more than 30,000 kms a year. It covers internal and primary components of the transmission system as well as other electrical components of the engine, transmission, motor and modular parts of the vehicles.
It also covers complimentary repairs and parts replacement while under warranty. The coverage limit per claim is set at RM10,000. However, any item that has been claimed beforehand can be claimed again should it be proven faulty with a claim of up to RM50,000 on the total aggregate (until it is fulfilled).
Like many companies in various industries across the country, UMW Toyota Motor (UMWT) is abiding by the requirements of the full Movement Control Order (FMCO), which started on June 1, 2021, by temporarily suspending all its sales and manufacturing operations. However, while all non-essential services remain closed, Toyota and Lexus owners can still be assured of support for vehicle emergencies and breakdowns.
Assistance and support for owners
“The past few weeks have been challenging for all of us. During these difficult times, we at Toyota and Lexus stand with all of you in solidarity in our fight against the pandemic. We have temporarily shut down our non-essential services. At the same time, we understand that during this time of uncertainty, we can still be of assistance and support. This is why we continue to be here for vehicle emergencies and breakdown,’ said Ravindran K., President of UMW Toyota Motor.
Warranty will be extended
He added that all vehicles purchased from UMW Toyota Motor or its authorised dealers nationwide which have warranties that are expiring during this period will enjoy a 30-day extension calculated from the last day of the MCO.
“We are extremely grateful to the Government for taking numerous intervention measures to not only safeguard Malaysians from the threat of the pandemic, but in introducing financial and industrial policies to ensure that the pandemic does not have a too severe impact on the economy. This includes a further extension of the SST (Sales & Service Tax) exemption which we believe has, and will continue, to contribute significantly towards restoring consumer purchasing confidence,” added UMW Toyota Motor’s Deputy Chairman, Akio Takeyama.
Recovering consumer purchasing confidence
UMWT has seen clear signs of consumer purchasing confidence improving with the sales of its Toyota and Lexus vehicles rising for many months now. In May, 7,595 units of vehicles from the two brands were delivered. The volume was largely driven by models such as the Vios sedan which accounted for 32% of sales, followed by the Yaris hatchback (25%) and the Hilux pick-up truck which contributed 21% of the units sold in May.
Mr. Takeyama added that the impact of the pandemic has been both unpredictable and unprecedented, but the introduction of several new models throughout the year combined with the SST incentives for consumers has helped the local automotive industry to navigate the storm in a position of strength.
Meanwhile, Mr. Ravindran said the company will continue to extend service excellence to all customers and continue to introduce numerous sales and aftersales initiatives to assist with savings in these difficult times. “We are here for you. This is an effort that is not only solely on the shoulders of the government, but it involves everyone and all stakeholders. We thank our customers for their continued support and in return, rest assured that we will continue to support you through these challenging times,” he said.
‘Thank you’ to frontliners
UMW Toyota Motor encourages everyone to stay home, stay safe and to take care of one another. It assures all customers that support, where necessary, will be provided during this period. “To all of our healthcare workers and those upholding peace and order in every way big and small, we owe each of you a profound debt of appreciation and gratitude for your selfless service. We would like to say a big ‘Thank You’ you to all of you,” said Mr. Ravindran.
Volvos have long been known for their durability and even in the 1960s, when some cars were ‘rust-buckets’ and Japanese cars were perceived to have ‘milo tin’ panels, Volvo was claiming over 10 years of reliable service life which kept on extending to over 20 years.
Of course, that is about the car being able to run reliably for that length of time. There is also the possibility of manufacturing defects occasionally, for which owners expect rectification or replacement at no charge. This is typically covered by a warranty from the manufacturer, and it used to for the first year and 20,000 kms. Volvo naturally provided such a warranty even though its cars were very durable.
Standard 3 years + 2 more
Like other companies, Volvo’s warranty periods have progressively extended, and in 2021, owners of their new vehicles in Malaysia will enjoy a longer coverage period of 5 years, with no limit on mileage. Prior to this, new Volvos came with a standard 3-year or 100,000 km factory warranty with a combined 2-year or 20,000 km Extended Warranty Programme provided by an external insurance partner.
“This new offering is part of our dedication to quality, particularly in relation to our vehicles and customer relationship. At Volvo Car Malaysia, every decision we make is designed around the customer’s needs and more so to solidify their trust in Volvo. We want our customers to feel supported throughout the ownership of their vehicle and we believe that the new extended factory warranty is a step in the right direction as a premium car brand that is rooted in safety,” said Nalin Jain, MD of Volvo Car Malaysia (VCM).
8 years for PHEV battery pack
In December 2020, VCM also announced that the battery pack in Volvo’s Plug-in Hybrid Vehicle (PHEV) models would have an extended warranty period of up to 8 years or a maximum of 160,000 kms. The long warranty has been offered by other manufacturers in view of the high replacement cost of a battery pack.
Like the small 12V battery that has been present in the engine bay for decades, the high-voltage battery pack has a certain service lifespan but it cannot be certain. Its life depends on usage conditions, manufacturing quality and other factors and it may be short or it may surprise by being very long. But unlike the 12V battery, a battery pack for t hybrid vehicles is many thousands of ringgit.
“Our end goal of this initiative is to allow our valued customers to feel the utmost comfort when driving a Volvo car, free of worries. We allow them to fully experience the innovation and technology that goes into each one of our cars, and by doing so we are able to provide our customers with the freedom to move in a personal, sustainable and safe way,” said Mr. Nalin, adding that the extended factory warranty is vehicles that are registered for private use and not applicable to vehicles registered or used for commercial purposes.
Pros and cons of longer warranties
Long warranties may please car-buyers as it means they have coverage for a longer period, which is good for those who plan to keep their cars for many years. Furthermore, the warranty is usually transferable (if still in effect), which can add a bit more to resale value.
However, warranty conditions typically require the owner to adhere to the specified service intervals, and to use only an authorised service centre of the brand (and of course, genuine replacement parts). Some companies can be strict about this and if an owner misses a scheduled service or even does it well past the due time, the warranty could be terminated.
In fact, this issue of ensuring scheduled service on time to avoid voiding the warranty worried owners last year when the first Movement Control Order (MCO) was introduced. As they could not get to their service centres (which were also closed), there was the fear that they might lose their warranty. The car companies were quick to assure their customers that the warranty would not be cancelled if they were unable to send their vehicles in for servicing, but they had to do so within 30 days after the MCO was lifted.
A longer warranty which forces an owner to keep using an authorised service centre may not be welcome by all customers. While we recommend using authorised service centres for their expertise with a specific brand, we can understand that there may be owners who prefer to use independent workshops which may charge less. For such owners, the warranty conditions that require them to use only an authorised service centre may not be good.
It should be noted too that there are two types of warranties. Different manufacturers will have different approaches and some may offer a long factory warranty which has broad coverage from the first day to the last day.
Then there are companies which offer a longer warranty that is coupled to the original one that covers the first few years. The additional years are, however, covered by another party like an insurance policy. However, the fine print may reveal that for the extra years, the coverage is slightly different and certain items may not be covered when they had been covered before by the original warranty.
Customers should therefore ask for clarification about this at the time of purchase. Some companies may have a deal with the external party to provide identical coverage terms, and some may not. Many years ago, owners of a certain European brand found, to their surprise, that warranty claims were not entertained for certain items (even though the warranty was still in effect). This came to light when the brand changed franchise holders and the new franchise holder attempted to get warranty compensation for existing customers.
As for mileage, European brands have long offered unlimited mileage after original registration. Asian brands were more conservative and set a maximum mileage which would apply if it was reached before the number of years ended. Generally, it was a reasonable figure though high-mileage motorists would certainly have preferred an unlimited condition.
With the restriction on movements and interstate travel over the past year, many owners may find that they will get to enjoy the full number of years of warranty coverage, even if there is a mileage limit. They would be travelling less, especially those who are instructed to ‘WFH’ (work from home).
Over the years, many car companies have been extending the warranty period of coverage. In the old days, it used to be just a year and 20,000 kms and then it gradually got longer. Manufacturing processes got better so the parts were more reliable and durable, giving the manufacturers confidence to extend the period. For owners, it also meant more peace of mind with a longer period of coverage.
However, while the warranty periods for passenger cars extended fairly quickly, it was not the same for commercial vehicles and pick-up trucks. This was understandable as many of these vehicles are put to hard and rough use in extreme conditions.
Nevertheless, manufacturing processes have improved, as mentioned earlier, and many parts are more durable. Certainly, for Ford vehicles, which have always been ‘Built Ford Tough’, the rugged nature of the vehicles and their ability to withstand rough conditions has long been proven.
2 years more or another 60,000 kms
Now, Sime Darby Auto ConneXion (SDAC) is extending the warranty on its 2021 Ford Ranger models to 5 years or a maximum of 160,000 kms, which is 2 years longer (or 60,000 kms more going by mileage) than what has been offered.
“We understand that for our Ranger customers, their vehicles are not just point-to-point modes of transportation. They are an extension of their lifestyle – for work and play besides daily commutes for families and loved ones. With the new 5-year manufacturer’s warranty for our Ranger line-up, we aim to provide added value to customers as they go about their life’s adventures,” said Turse Zuhair, Head of Sales at SDAC.
2-year extension for existing owners
Meanwhile, those who already own a Ranger with a current 3-year warranty will have the option to purchase two Extended Warranty Plans – PremiumCARE and PowertrainCARE (terms and conditions apply). The PremiumCARE plan provides a 2-year comprehensive coverage on over 1,000 components, while the PowertrainCARE plan provides a 2-year extended warranty on the engine, transmission and drivetrain.
For more information on the new 5-year Warranty and Extended Warranty Plans, as well as information about Ford models available in Malaysia, visit www.sdacford.com.my .