Maxim E-Hailing has formally submitted its appeal documents to the Land Public Transport Agency (APAD), reaffirming its full compliance with regulatory requirements. The company emphasised its dedication to fostering a competitive and fair e-hailing market in Malaysia.
Puan Masita Binti Mat Isa, Deputy Director General of APAD, stated that the agency had received the necessary documents from Maxim and would review the case promptly. She highlighted the importance of a balanced digital economy, noting that a competitive market ensures optimal e-hailing operations.
Maxim confirmed that only licensed drivers are permitted on its platform, ensuring safe, reliable, and comfortable rides for passengers. The company assists prospective drivers in obtaining Public Service Vehicle (PSV) and E-Hailing Vehicle Permit (EVP) licences through partnerships with over 25 driving schools.
Chowdhury Mushfique Ahmed, Head of Legal and Government Relations at Maxim, explained that the company is actively expanding its network of driving schools to expedite the legalisation process. Future plans include increasing driver quotas and offering compensation bonuses to support legal compliance.
To prioritise user safety, Maxim’s app includes an in-built chat function monitored by the service, alongside a real-time trip-tracking feature that allows passengers to share their journey details with family and friends.
