Sime Darby Auto ConneXion-Ford, the exclusive distributor of Ford vehicles in Malaysia, has unveiled a new initiative aimed at transforming the aftersales landscape. The newly launched Ford Mobile Service (FMS) offers customers the convenience of having professional maintenance and light repair services performed at their homes or offices, beginning with a pilot rollout at the Ford Ara Damansara dealership.
This latest offering is part of Auto ConneXion’s broader strategy to enhance customer convenience without compromising on service quality. By allowing Ford owners to book visits from trained technicians who carry out essential services at a location of their choice, FMS eliminates the need for time-consuming trips to the dealership.
Among the services offered are oil changes, battery replacements, filter and wiper changes, and multipoint inspections. Each procedure is carried out using genuine Ford parts and approved tools, ensuring consistency with the standards upheld at authorised service centres.
Auto ConneXion-Ford’s Managing Director, Turse Zuhair, highlighted that the Ford Mobile Service is an extension of the company’s ongoing commitment to customer satisfaction. He explained that the new platform provides owners with the same level of assurance and reliability they have come to expect from in-dealership services, now delivered directly to their doorsteps. The initiative reflects Auto ConneXion’s continuing emphasis on delivering practical and trusted solutions tailored to evolving customer expectations.
