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HiP

While the price is an important factor when you buy a new car, you should also consider the larger ‘package’ that a brand offers. You are going to have the car for a while and having an enjoyable ownership experience where the dealer looks after your needs will make a difference to that experience. How the company cares for its customers is also very important.

Honda Malaysia, for instance, has a high standard of customer care and that is now being demonstrated by its Flood Relief Programme to provide aid to Honda customers whose vehicle have been affected by the recent floods. With this programme, repair services with reduced parts prices for affected Honda customers at the flood-stricken areas will be available until January 31, 2022 (terms and conditions apply).

Honda owners who purchased their vehicles from authorised Honda dealers in Malaysia will be entitled to a 25% discount on genuine parts when they bring their vehicles to any authorised Honda service centre for an assessment and inspection service, as well as repairs.

Owners who have chosen Honda Insurance Plus (HiP) can enjoy a free inspection (terms and conditions apply) for their vehicles to ensure that they are safe to drive and in good running condition, especially after the floods.

In addition to providing towing service for vehicles damaged by the floods to the nearest authorised Honda dealership, HiP customers are entitled to receive flood allowance of up to RM1,500 to alleviate their burden. At the same time, Honda Malaysia is working closely with the insurance companies to expedite the claim process for affected customers.

“We are deeply saddened by the floods that have inundated several states in Malaysia, which resulted in the evacuation of many people from their homes and caused significant damage to their properties and motor vehicles. Striving to be a company society wants to exist, we continue to look for ways to help the communities around us who are in need. We hope that with the rolling out of this Flood Relief Programme, we can help to relieve the burden of our valued customers. Our thoughts and prayers are with the people who are affected by the floods, and we hope everyone continues to stay safe during these challenging times,” said Honda Malaysia’s Managing Director & CEO, Madoka Chujo.

For more information on the Flood Relief Programme and HiP, owners can call Honda Malaysia’s Toll-Free number at 1-800-88-2020 or visit www.honda.com.my.

Although insurance coverage for your motor vehicle is compulsory if you want to use it on public roads, the business is competitive and insurance companies offer all sorts of extra benefits if you buy a policy from them. However, one of the best for motorists would be the insurance coverage offered by the car company that sold them their new vehicle. Not all companies do this and it is not their line of business, but they work with their panel of insurance companies to offer their customers the best possible package.

The Honda Insurance Plus (HiP) plan is an example. Introduced in 2002, it is exclusively for Honda owners and provides comprehensive protection and coverage. Working with its panel of 8 insurance companies, Honda Malaysia recently enhanced the HiP package to offer Rescue, Protection and Savings.

“As a car owner myself, I understand the importance of having the peace of mind knowing that my passengers and I are well-protected throughout the ownership of the car,” said Honda Malaysia’s Managing Director & CEO, Toichi Ishiyama. “The all-inclusive and wide-ranging HiP is the best insurance plan for Honda owners because it is developed by Honda, for Honda customers and with our Honda cars in mind.”

“At Honda Malaysia, we are dedicated to offering competitive and comprehensive protection packages for our customers and this HiP plan has been designed to be one of the best in the industry. We believe that this exclusive insurance plan will be able to provide the assurance to Honda owners that they and their cars are well taken care of and they are able to fully experience the ‘Joy of Owning’ and ‘Joy of Driving’ a Honda car,” Mr. Ishiyama explained.

Rescue
The first benefit – Rescue – has a rescue team on call 24 hours a day, 7 days a week. Benefits include 24/7 towing assistance in case of accidents, breakdowns and floods, and the vehicle will be sent to any Honda authorised Body & Paint Centre within a 450 kms round trip from the location. Roadside repair service offers free labour of up to RM200 per event, excluding the cost of spare parts (if needed).

Apart from that, the 24/7 roadside repair services are also available for unexpected situations such as a flat tyre, replacing a flat battery or even running out of fuel. HiP policyholders can also be assured of efficient assistance for hassle-free claims when they are necessary to be made.

Protection
Through the Protection benefit, HiP policyholders are promised high quality workmanship on all body and paint repairs at all Honda Authorised Body & Paint Centres. Only Honda genuine body and parts replacements are used and these come with a 6-month warranty (or maximum of 10,000 kms).

The good thing about having HiP is that if a vehicle is sent to an authorised Honda Body & Paint Centre for repairs, pre-approval of the claim can be faster if it is estimated to be below RM20,000.

All authorised Honda service centres and Body & Paint Centres handle repair work under the Honda Insurance Plan.

Besides that, HiP policyholders will be given medical assistance such as medical referral and arrangement of appointments, dispatch of medications which are not available locally, and medical evacuation or repatriation, if required. As an additional new protection benefit, each HiP policyholder will now get Personal Accident Coverage of up to RM15,000 in the event of Accidental Death or Permanent Disability in the Named Vehicle accident.

Savings
Honda Malaysia has made sure that those who take HiP will enjoy savings and the best value for their premium paid. The extended coverage terms and better savings from replacement costs will help to ease financial burdens.

The existing HiP 100% insurance payout based on the agreed value if car is stolen or severely damaged in an accident for the vehicle age of up to 10 years (since original registration) is now upgraded to 13 years. Other newly introduced privileges include Unnamed Driver whereby HiP provides coverage for all drivers under private registration with no additional names and compulsory excess payment required; flood allowance of up to RM1,500; special relief allowance of RM1,500 in the event of car theft or total loss; and RM1,000 for lost key reimbursement.

Genuine Honda parts are used for repair work and when new parts replace old ones, there is no betterment charge (terms and conditions apply).

Apart from that, there’s 100% coverage for 10 years with no betterment fee imposed when old parts damaged due to accident are being replaced with new original parts.

HiP is available to all existing and new Honda owners who can start their first policy from the time they purchase a new vehicle or when they need to renew their insurance. More information is available at www.honda.com.my.

Safe practices implemented at all authorised Honda dealerships for customers’ peace of mind

PISTON.MY

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