All authorised Honda dealerships throughout Malaysia are now fully operational with regards to both showrooms and service centres. Earlier, only service centres had been permitted to resume operations but under the less restrictive Conditional Movement Control Order (CMCO), the full range of services can now be provided. However, areas such as children’s play area and cafes will remain closed.
Adhering to the Health Ministry’s Standard Operating Procedures (SOPs), all dealerships will conduct temperature screening for customers and require the use of hand sanitizers (to be available at the facilities). Individuals recording temperature of 37.5 degrees C. and above or are exhibiting symptoms of fever, cough and shortness of breath will be advised to leave the premises to immediately seek medical attention.
The customer flow at all dealerships has been arranged to have only one entrance and one exit for a more effective check-and-control measure. High traffic or frequently used areas such as the door handles and washrooms are sanitized and disinfected on a regular basis every day. Upon entrance into the showroom, face masks will be provided to the customers. Both customers and Honda sales advisors are required to wear face masks before engaging in any discussion.
All display cars in the Honda dealerships will be cleaned using certified sanitisers regularly every day. Sales advisors are required to adhere to the recommended social distance of 1 metre from customers during the explanation on the exterior of the Honda models. During the demonstration and explanation of interior features of the car, the sales advisors will sit in the rear seat to maintain social distancing at all times.
The same practices will apply during test-drives, with gloves also being provided for use by customers, with the vehicles being sanitized before and after each test drive session, with particular attention to the areas and accessories that are frequently touched. Honda Malaysia encourages the use of contactless payments using electronic transfers.
With regards to hand-over of new vehicles to customers, Honda Malaysia says that in view of the current situation, customers are advised to limit the number of people present to ONE person to avoid having a large crowd in the showroom.
As reported earlier, customers requiring aftersales services must make an appointment first. The number of customers present at any one time for vehicle service in the dealership is limited at minimum capacity.
For those concerned about their vehicle warranties, the company has made special considerations in view of the restrictions caused by the MCO. Warranties which expired between March 18 and May 12, 2020 are extended until June 11, 2020. Scheduled servicing which was required between March 18 and May 12, 2020 can be done before July 11, 2020.
“Even as our dealers commence operations in full, we will continue to emphasise customers and associates’ safety by practising social distancing as well as following the safety practices and guidelines. We have implemented strict precautions for everyone’s wellbeing,” said Honda Malaysia’s Managing Director & CEO, Toichi Ishiyama.
“Honda Malaysia emphasises that the company is monitoring the development of the situation in the nation closely and working hard to ensure a safe environment in all its operations including dealerships to provide customers with peace of mind when visiting a Honda dealership,” he added.