During the Movement Control Period (MCO), virtually all business activities were suspended in Malaysia and for motorists, things like roadtax renewal or transfers of vehicle ownership could not be done as the JPJ (Road Transport Department) was closed.
However, for vehicles that had expired roadtax during the MCP period, the government said that there will be no penalty and the owner could continue using the vehicles on public roads (the same applied to expired driving licences). But insurance coverage is needed at all times.
With the Recovery MCO implemented, the Transport Ministry is telling motorists that they need to renew their expired driving licences, roadtax and insurance as quickly as possible. JPJ records show that over 2 million vehicles registered in Malaysian have expired roadtaxes so there is going to be ‘congestion’ as owners apply for renewals.
To help address this as well as an alarming number of uninsured vehicles on the road, Zurich General Insurance Malaysia Berhad is collaborating with Finology Sdn Bhd and their affiliate partner PayLink Global (M) Sdn Bhd (Payquik) to provide roadtax renewal services and motor insurance purchase via Payquik’s network of kiosks which are the first of its kind in Malaysia.
Through this strategic collaboration, motorists will be able to review their roadtax or purchase motor insurance coverage easily for cars and motorcycles. There are approximately 250 Payquik kiosks available nationwide, located primarily in the offices of utility companies, shopping malls and government buildings so Malaysians can access them while running errands such as paying bills or grocery shopping.
Junior Cho, Zurich General Insurance’s CEO, said: “We are constantly seeking fresh solutions that would meet the market’s evolving needs. Modern lifestyles have fueled the growing demand for convenience and ease of purchasing goods and services. As economic activities resume, we understand the importance of roadtax renewal, as well as motor insurance so Malaysians can commute to work with peace of mind as the renewal exemption period ends. This three-way collaboration with Finology and Payquik will provide wider access for drivers as well as riders to obtain the service and protection they need in a fast and easy manner.”
According to the 2018 statistics from JPJ, there are about 29 million registered vehicles in Malaysia. Out of this, only 19 million vehicles have their roadtax renewed every year and about 95% of those with expired roadtax are motorcycles.
”One might ask why a service kiosk is necessary if people have the option of paying online now. The reality is that there are still customers who prefer to pay with cash or who do not own a credit card. This means that these people do not have sufficient access to the necessary financial services online,” explained Jared Lim, MD of Finology. “Enabling motor insurance purchasing and road tax renewal through kiosks is a great alternative to paying online or over the counter. Plus, these kiosks are available 24 hours, allowing customers to make purchase or renewal at their convenience.”
The latest collaboration is a joint effort to promote financial inclusion and offer Malaysians comprehensive coverage while on the road. In 2019, Zurich and Finology collaborated to offer customers end-to-end online insurance quotation and purchase services via Finology’s platform.