With a Conditional Movement Control Order (CMCO) now in force in Klang, Kuala Lumpur, Putrajaya, Selangor and Sabah, Mercedes-Benz Malaysia and Mercedes-Benz Services Malaysia informs the public of the following measures with Mercedes-Benz Star Shield from October 14 to October 27, 2020.
The Star Shield Programme
The Mercedes-Benz Star Shield programme is a safety protocol for Mercedes-Benz dealers and customers. It consists of a comprehensive safety plan that includes social distancing, provision of masks and hand sanitizers, cleaning and sanitization of showroom cars and common areas, temperature checks and limit on customers present.
During this CMCO period, all authorized Mercedes-Benz dealerships nationwide will remain open for business as usual. They will, however, strictly adhere to the guidelines set by the government for the protection of customers as well as their own employees.
Customers can still request for test-drives, while owners can bring their vehicles in for routine service and maintenance and/or repairs at service centres. The Standard Operating Procedures (SOPs) that have been observed for some months continue to apply.
24-hour support service
Customers can still obtain 24-Hour Roadside Assistance for emergency breakdowns and technical issues. They can call 1-800-88-1133 at any time of the day for support.
In order to minimize social contact, the Mercedes-Benz Star Shield also includes initiatives such as the Drop & Go, Door-to-door and Express Service.