First company in used car industry to get ISO certification

As part of its expansion, used car trading platform myTukar Sdn Bhd has taken another step towards ensuring that its processes and services are of high quality and professional. The company was recently awarded ISO 9001:2015 Certification for Quality Management Systems, and it is the first company within the used car market in Malaysia to have such certification.

ISO 9001:2015 is an international Quality Management Systems (QMS) standard developed and published by the International Organization for Standardization. The standard is based on several quality management principles, including an outlined process-based method, strong customer focus, and involvement of upper-level company leadership.

Global certification 
Organizations worldwide use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. The scope of myTukar’s certification includes provision of used car vehicle inspection via online bidding platform, evaluation, transaction and trading of used cars at myTukar’s headquarters and its Glenmarie branch.

The certificate was issued to myTukar by SIRIM QAS International Sdn. Bhd. The ISO certification process began in February 2020 and now that myTukar is certified, it must submit annual audits to retain its certification.

“We are committed to expand our customer touchpoints for an unrivalled car selling experience and are driven by our mission to digitalise and transform the traditional way of selling used cars. Complementing our current nationwide expansion of branches is our focus on quality and trust for customer satisfaction. Thus, the ISO 9001:2015 Certification is timely as it ensures that myTukar is able to meet our commitment which is to be the trusted, transparent, effective and efficient online Car Selling platform to benefits our customers,” said Fong Hon Sum, CEO of myTukar.

The company began operations in 2018 and serves the used car industry through digitalisation of the purchasing process. According to Mr. Fong, myTukar’s 2,000 strong dealership network, with 13 inspection centres, has transacted over 23,000 vehicles with an estimated value of RM750 million.

“This achievement of the certification is made possible through the dedication and commitment of myTukar’s operations staff and suppliers,” he said.

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