The Ministry of Works (KKR) has announced significant progress in addressing public road complaints received through the MyJalan application, with 11,860 cases resolved out of 12,459 submissions. This represents a resolution rate of 95.19 per cent, while the remaining 599 cases, or 4.81 per cent, are still under investigation or pending necessary action.
According to Bernama, since its launch in August 2023, the MyJalan app has attracted 54,330 registered users, who collectively submitted 40,938 complaints. However, not all of these fell directly under KKR’s jurisdiction. In line with the No Wrong Door policy, a total of 28,479 cases, amounting to 69.57 per cent, were redirected to the appropriate authorities. These included roads maintained by municipal councils, village administrators, agricultural bodies, state governments, and agencies such as the Ministry of Housing and Local Government (KPKT) and the Ministry of Rural and Regional Development (KKDW).
Beyond addressing road safety through the app, KKR is also pressing ahead with major infrastructure upgrades. On the East-West Highway, traffic flow remains within manageable levels according to 2024 census data, yet a RM100 million rehabilitation project has been commissioned. The project, scheduled for completion in 2026, covers resurfacing works, improvements to street lighting, and structural upgrades, alongside detailed studies, surveys, and the maintenance of both pavement and non-pavement assets.


