One of the biggest automakers in the world, Volkswagen, has made the decision to stop using touch controls in its cars. Customers prefer classic knobs and buttons to operate different aspects of their vehicles, according to the company.

This choice was made following years of testing touch controls, which were viewed as a method to update the driving experience. Volkswagen has discovered that many consumers, however, find it challenging and distracting to utilise touch controls while driving.

The company will instead concentrate on using conventional buttons and knobs to manage features like climate control, audio, and navigation. Volkswagen is making this choice as part of a larger attempt to streamline and improve the usability of its cars.

Volkswagen is not the only company to abandon touch controls. Other automakers have discovered as well that consumers like conventional controls. For instance, in response to customer complaints over the touch-only interface of its iDrive system, BMW recently announced that it will be adding physical buttons.

Similar to Hyundai, which has committed to maintaining physical controls due to the attention risk that touchscreens present. Ian Callum, a renowned former design director for Jaguar, has also criticised touch controls for the same reason.

Volkswagen is emphasising technical advancement in addition to streamlining the production of its cars. The business recently disclosed that it would make significant investments in autonomous driving and electric vehicle technology. These expenditures are part of Volkswagen’s bigger strategy to dominate the car sector.

The VW ID.7, which will go on sale in 2024, will be similar to the redesigned ID.3 in that it will have a larger display and fewer physical buttons. VW reportedly received conflicting input on a prototype ID.7 interface with buttons and decided to use customisable home screen icons rather than fixed single-function buttons. As part of a larger movement to return to buttons, the ID.7 is apparently planning to replace its haptic touch controls on the steering wheel after launch.

VW did not issue a statement as to whether the interface of the U.S.-market ID.7 will add physical controls after launch. According to reports, VW’s new CEO Thomas Schäfer stated in October that the company might reinstate buttons in its interiors in response to customer input. The VW ID.2all concept, which has physical controls on the steering wheel and beneath the touchscreen, served as a showcase for its new direction.