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Proton Implements Strict Measures for After-Sales Service Excellence

Proton, Malaysia’s national car manufacturer, is taking a bold step to enhance after-sales service quality through its Proton Operational Excellence (POE) initiative. Deputy Chief Executive Officer, Roslan Abdullah, has announced stringent measures to ensure customer satisfaction, emphasising a commitment to excellence.

Under the new policy, Proton has introduced a fine of RM1,000 for every customer dissatisfaction complaint received concerning any Proton 3S or 4S Center. However, before any penalties are imposed, the head office will conduct a thorough investigation. Warning letters will be issued to service centres for each complaint received, serving as an initial caution.

Sources reveal that a Proton service centre in Penang has already faced consequences, losing its status as an official Proton service centre due to its failure to meet established Key Performance Indicators (KPIs). This move underscores Proton’s dedication to upholding high standards in after-sales service across its network.

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KTMB Tebrau Shuttle Service One-Way Fare To Be Standardised At RM5

Starting next year, Malaysian citizens utilising Keretapi Tanah Melayu Berhad’s (KTMB) Tebrau shuttle service between Woodlands, Singapore, and Johor Bahru will enjoy reduced fares. Transport Minister Anthony Loke announced that the one-way ticket price will be standardised at RM5, eliminating the current disparity where the return trip ticket is SGD5 (RM17.39).

According to NST, the proposal, put forth by KTMB, aims to bridge the fare gap and prevent exploitation. Loke expressed his approval of the plan, highlighting the potential savings for daily commuters. Under the new structure, a worker could save at least RM10 per day, translating to a monthly saving of at least RM100 for those commuting 20 times monthly.

Loke welcomed the proposal at the Johor DAP annual convention and pledged to bring it to the Land Public Transport Agency for approval. He anticipates the implementation to commence in mid-January, acknowledging that adjustments to the ticketing system will require some time.

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Discounts For JPJ Summonses Will Jeopardise Road Safety Education

Transport Minister Anthony Loke has firmly stated that there will be no discounts offered on traffic summonses issued by the road transport department (JPJ). Loke emphasised the need to convey that summonses for road traffic offences are intended for educational purposes, and offering discounts might be perceived as leniency.

According to FMT, while other agencies, such as the police, are currently providing discounts of up to 50% for selected traffic summonses in conjunction with the unity government’s first anniversary, Loke clarified that JPJ, under the transport ministry’s jurisdiction, is prioritising road safety concerns.

Responding to public complaints about the lack of discounts for JPJ summonses, Loke explained that he had previously implemented a no-discount policy during his first term as transport minister in 2018. He recalled cancelling over four million summonses from the automated enforcement system, a decision that, while welcomed by many at the time, was a one-time measure and not intended to establish a precedent.

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Hyundai Ioniq 5 eN1 Cup Race Car Debut Set For May 2024

Hyundai took centre stage at its N Festival in South Korea, not only to celebrate its racing achievements in 2023 but also to surprise enthusiasts – the unveiling of the concept images of the Ioniq 5 eN1 Cup race car. Alongside the visual revelation, Hyundai shared tantalising technical specifications, aiming to conclude development work by February 2024.

The Ioniq 5 eN1 Cup showcases a bold aesthetic with an aggressive body kit featuring sizable air intakes, a prominent diffuser, and an imposing rear wing. Riding on 18-inch wheels wrapped in 280/680 R18 slick tires, the race car boasts a stiffer suspension setup that lowers its ride height by up to 2.8 inches. Braking prowess is provided by six-piston front and four-piston rear brake callipers, complemented by an air jack for swift lifting. Hyundai enhances safety with a six-point, FIA-compliant roll cage and fortified battery protection.

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Honda to Unveil Global EV Series and Concept Car at CES 2024

Honda is set to make a significant splash at CES (Consumer Electronics Show) 2024, as it takes a stride toward its goal of introducing 30 new electric vehicles (EVs) globally by 2030. The automaker aims to achieve a sales volume of 2 million EVs and has set an ambitious target of 100 per cent zero-emission cars in North America by 2040, encompassing both battery-electric vehicles and fuel-cell electric vehicles.

As part of this endeavour, Honda plans to debut a new global EV series at CES 2024, showcasing its commitment to a sustainable automotive future. The manufacturer will host a booth at the event, complemented by a dedicated website, to present the global EV series models and highlight key technologies symbolising Honda’s transformative journey.

Accompanying the announcement, Honda released a teaser image offering a glimpse of what appears to be an electric concept car poised for its debut at CES 2024. The image reveals a squared-off front end with a low profile, sloping at a steep angle. While much of the vehicle remains concealed, a pixelated wheel design emerges from the shadows, hinting at a futuristic and innovative design.

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Shell Malaysia Introduces Shell Cafe: The Ultimate One-Stop Centre

Shell Malaysia announces the official inauguration of Shell Café, introducing an immersive aromatic journey for consumers. Savour its signature farm-to-cup coffees and indulge in an extended, tempting array of delectable food options. This marks a significant milestone in Shell’s commitment to providing a rewarding experience for their customers.

Positioned as the preferred destination, Shell Café promises an integrated and customer-centric experience, offering not only fresh and appealing food and beverages but also a welcoming space for patrons to fulfil their refuelling requirements seamlessly while on the move.

Setting Shell Cafe apart is its unique coffee blend made from Arabica and Liberica beans, sourced and crafted in Malaysia. The rare Liberica beans, comprising less than 2% of global coffee production, promise a distinctive flavour, ensuring every cup of Shell Café coffee is worth stopping for.

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