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JD Power 2018

Hyundai Named A Top Brand in J.D. Power’s 2018 U.S. Initial Quality Study (IQS)SM

Hyundai’s new-vehicle quality was among the best in the industry, as the company ranked as the second-highest non-premium brand in J.D. Power’s 2018 U.S. Initial Quality Study (IQS)SM. Hyundai was one of the most improved brands, moving from sixth to third overall and reducing problems per 100 vehicles by 14.

In the model segments, the Hyundai Tucson was the highest-ranked small SUV and the fourth-best model overall, while the Santa Fe ranked second in the midsize SUV segment. Hyundai’s cutting-edge Ulsan Plant, which produces Tucson, was awarded the Bronze Plant Assembly Line Quality Award for the Asia Pacific region.

“Customers of the Hyundai brand can feel confident that they are selecting a new vehicle that has one of the best initial and long-term quality rankings in the entire automotive industry,” said Omar Rivera, director, Quality and Service Engineering, Hyundai Motor America. “J.D. Power’s IQS is the industry benchmark for new-vehicle quality, and our 2018 ranking is a result of an enterprise-wide commitment to producing vehicles of the highest quality and educating customers on how to use their car’s technologies and features.”

Hyundai’s strong showing in J.D. Power IQS follows its third place non-premium ranking in J.D. Power’s 2018 Vehicle Dependability Study (VDS). Hyundai’s results in both of these studies demonstrate its quality leadership over time. Tucson also ranked highest in its class in that study.

J.D. Power measures initial quality by the number of problems owners experience per 100 vehicles (PP100) during the first 90 days of ownership, with a lower score reflecting higher quality. Hyundai had 74 PP100, outpacing the industry average of 93 PP100.

The 2018 U.S. IQS is based on responses from 75,712 purchasers and lessees of new 2018 model-year vehicles who were surveyed after 90 days of ownership. The study is based on a 233-question battery organized into eight vehicle categories designed to provide manufacturers with information to facilitate the identification of problems and drive product improvement. The study was fielded from February through May 2018. For more information about the 2018 U.S. IQS, visit http://www.jdpower.com/resource/us-initial-quality-study-iqs  

Gist…

  • Ranked Second-Highest Non-Premium Brand
  • Improved to Third Overall with Hyundai Owners Reporting 14 Fewer Problems per 100 Vehicles Than in 2017
  • Hyundai Tucson Is the Highest-Ranked Small SUV in Initial Quality
  • Hyundai Santa Fe Finishes Second in the Midsize SUV Segment
  • Hyundai’s Ulsan Plant 52 Wins Bronze Plant Quality Award

Hyundai Tucson Ranked Most Dependable Small SUV By J.D. Power

The Hyundai Tucson has received the distinct honor of Most Dependable Small SUV by J.D. Power in their 2018 Vehicle Dependability Study (VDS). The annual Vehicle Dependability Study shows Tucson ranked highest in its class, beating out leading competitors. Overall, Hyundai scored an impressive sixth-place finish in the entire industry and third-best in the non-premium category, while the Hyundai Santa Fe also ranked second in its segment. Earlier, the Ioniq won the What Car? Best Hybrid Award too.

“In one of the most competitive segments in the industry, Tucson places highest in its class,” said Barry Ratzlaff, vice president of customer satisfaction, Hyundai Motor America. “Hyundai is committed to providing customers with high-value vehicles that withstand the test of time. The quality and dependability of our models is important to reassuring owners that we care about their Hyundai experience beyond their initial purchase at the dealership. The results for Santa Fe and Tucson show, as our CUV lineup expands, long-term quality will be a real strength for us.”

For the 2018 model year, Tucson adds a 7-inch audio display system with expanded availability of Android Auto and Apple CarPlay, HD Radio and heated seats. More than 90 percent of 2018 model year Tucsons have these technologies included and are at dealerships now.

More on the J.D. Power VDS…

The study, now in its 29th year, examines problems experienced during the past 12 months by original owners of 2015 model-year vehicles. Overall dependability is determined by the number of problems experienced per 100 vehicles, with a lower score reflecting higher quality. The study covers 177 specific problems grouped into eight major vehicle categories.

Hyundai Named A Top Brand in J.D. Power’s 2018 U.S. Initial Quality Study (IQS)SM

  • 25/06/2018
  • Archive, English
  • Chris Wee

Hyundai Tucson Ranked Most Dependable Small SUV By J.D. Power

  • 21/02/2018
  • Archive, English
  • Chris Wee
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