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Proton

Proton, Malaysia’s national car manufacturer, is taking a bold step to enhance after-sales service quality through its Proton Operational Excellence (POE) initiative. Deputy Chief Executive Officer, Roslan Abdullah, has announced stringent measures to ensure customer satisfaction, emphasising a commitment to excellence.

Under the new policy, Proton has introduced a fine of RM1,000 for every customer dissatisfaction complaint received concerning any Proton 3S or 4S Center. However, before any penalties are imposed, the head office will conduct a thorough investigation. Warning letters will be issued to service centres for each complaint received, serving as an initial caution.

Sources reveal that a Proton service centre in Penang has already faced consequences, losing its status as an official Proton service centre due to its failure to meet established Key Performance Indicators (KPIs). This move underscores Proton’s dedication to upholding high standards in after-sales service across its network.

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Proton terus mengukuhkan kubunya dalam pasaran  dengan mencatatkan angka jualan yang mengagumkan bagi satu lagi bulan. Pada bulan November 2023, Proton  mencatatkan jumlah pendaftaran sebanyak 12,296 unit (domestik + eksport). Pencapaian ini mengukuhkan kedudukan  Pencapaian ini mengukuhkan kedudukan kedua Proton dalam kalangan jenama automotif, menunjukkan daya tahan dalam  pasaran yang kompetitif. 

Jumlah jualan YTD Syarikat sehingga bulan November mencapai 141,900 unit (Domestik: 138,876 unit, Eksport: 3,024 unit).  Proton telah pun melepasi jumlah jualan sepanjang tahun sebelumnya dengan mencecah 141,900 unit berbanding 141,432  unit pada tahun lepas. Pertumbuhan sebanyak 12% yang membanggakan berbanding tahun ke tahun membawa kepada  pegangan pasaran yang stabil iaitu 19.7%. 

Dilancarkan pada 28 November, Proton S70 telah memberi impak yang luar biasa dengan peningkatan tiga kali ganda dalam  tempahan berikutan pelancarannya dan pengumuman harga. Slogan “Intelligence that Evolves” terbukti lebih daripada  sekadar perkataan, bergema dengan baik kepada pengguna. Lonjakan dalam tempahan, kini melepasi 900 seminggu,  menunjukkan populariti model dan keupayaannya untuk memenuhi permintaan pasaran Malaysia. Jumlah tempahan untuk  S70 telah pun melebihi 3,000 unit, menandakan kecenderungan yang sejajar dengan keperluan dan pilihan rakyat Malaysia. 

Proton X Series, yang terdiri daripada model X50, X70, dan X90, telah menawan hati pembeli kereta Malaysia dengan mencapai pencapaian yang luar biasa iaitu 201,710 unit di atas jalan raya. X Series yang terkenal dengan inovasi, prestasi  dan gayanya, telah menjadi simbol komitmen Proton untuk menyampaikan kenderaan yang sesuai dengan pilihan pengguna  yang pelbagai. 

Proton X50, pendahulu dalam kategori SUV segmen B, kekal sebagai kegemaran pelanggan, menyumbang dengan ketara  kepada kejayaan bulan November dengan 2,115 unit terjual. Sejak dilancarkan, sebanyak 102,325 unit telah terjual. Proton  X70, pesaing teguh dalam segmen SUV C, merekodkan 95,100 unit terjual sejak dilancarkan, mengekalkan kedudukan  pasarannya yang kukuh. Proton X90, yang diperkenalkan kurang dari setahun lalu, terus menerajui segmen SUV D, meraih  4,285 unit dalam jualan yang seterusnya menyumbang kepada kejayaan keseluruhan X Series. 

Model PIES Proton (Saga, Iriz, Persona, Exora) terus mencatatkan pertumbuhan yang memberangsangkan iaitu sebanyak 34.3%. berbanding YTD 2022. Proton Saga kekal tertinggi, mendahului dengan 6,349 unit terjual, kedua tertinggi untuk  tahun ini, mempamerkan popularitinya yang berkekalan di kalangan pembeli kereta Malaysia. 

In November 2023, Proton continued to assert its robust presence in the automotive market, achieving noteworthy sales figures. The company recorded a total registration of 12,296 units (domestic + export), securing its second position among automotive brands in a fiercely competitive market.

With a total Year-to-Date (YTD) sales figure reaching an impressive 141,900 units (Domestic: 138,876 units, Export: 3,024 units) up to November, Proton has not only surpassed the sales volume of the entire previous year but has also demonstrated a commendable 12% growth year-on-year, solidifying its market share at 19.7%.

A significant highlight for Proton in November was the launch of the Proton S70 on the 28th. The model experienced a threefold increase in bookings following its launch and price announcement. With a tagline emphasising “Intelligence that Evolves,” the Proton S70 has resonated well with consumers, surpassing 900 bookings per week. The total bookings for the S70 have already exceeded 3,000 units, showcasing its rapid popularity and alignment with the preferences of the Malaysian market.

The Proton X Series, comprising the X50, X70, and X90 models, has continued to garner praise and consumer interest. The series, known for its innovation, performance, and style, has reached a remarkable milestone of 201,710 units on the road. The Proton X50, a frontrunner in the B-segment SUV category, contributed significantly to November’s success with 2,115 units sold, bringing the total since launch to 102,325 units. The X70, a robust contender in the C SUV segment, maintained its strong market standing with 95,100 units sold since launch. The X90, introduced less than a year ago, has established itself as a leader in the D SUV segment, with 4,285 units in sales, further contributing to the overall success of the X Series.

Proton’s PIES models (Saga, Iriz, Persona, Exora) have played a pivotal role in the company’s growth, recording a substantial 34.3% growth compared to YTD 2022. The Proton Saga, in particular, demonstrated enduring popularity, securing the highest sales with 6,349 units sold in November, marking the second-highest for the year.

Proton secara rasmi memperkenalkan Proton S70, sebuah sedan bergaya yang menggabungkan warisan Proton dengan reka bentuk inovatif model Geely Emgrand. Proton S70 boleh didapati dalam empat varian yang berbeza. Varian tersebut ialah 1.5T Executive, 1.5T Premium, 1.5T Flagship, dan 1.5T Flagship X.

Berasaskan dan mengambil inspirasi dari Geely Emgrand, Proton S70 menampilkan bentuk yang serupa dengan pengubahsuaian. Luarnya diperkukuh dengan skrip model belakang yang berbeza dan gril hadapan baharu yang dihiasi dengan pin krom. Lampu hadapan projektor LED menyinari jalan ke hadapan, disertai dengan lampu belakang LED dengan lightbar yang mencolok. Melengkapkan penampilan tersebut adalah sunroof dan rim 17 inci yang dilapisi dengan tayar Goodyear Assurance TripleMax 2.

Proton S70 membezakan dirinya dengan enjin turbo 1.5 L 3-silinder yang dipadankan dengan Transmisi Dual Clutch 7-speed (DCT). Kuasa ini bertentangan dengan enjin 4-silinder asli Geely dengan transmisi CVT, memberikan pengalaman memandu yang mendebarkan.

Proton S70 merangkul teknologi terkini dengan skrin TFT 10.25-inci yang mempunyai resolusi 1,920 x 720. Melengkapi ciri utama ini adalah meter monokrom 3.25-inci, menawarkan pandangan menyeluruh tentang maklumat kenderaan penting. Sistem hiburan ini menampilkan fungsi arahan suara, tempat duduk pemandu elektrik, bonet belakng induktif yang memberi respons kepada sapuan kaki yang mudah, dan pengecas tanpa wayar yang mudah.

Menitikberatkan keselamatan, Proton S70 dilengkapi dengan satu set ciri-ciri yang meluas, termasuk:

  • Sistem Pemantauan Tekanan Tayar (TPMS)
  • Sistem Bantuan Pemandu Advanced Tahap 2 (ADAS) :
    • Lane Departure Warning (LDW)
    • Lane Departure Prevention (LDP)
    • Adaptive Cruise Control (ACC)
    • Intelligent Cruise Control (ICC)
    • Traffic Sign Information (TSI)
    • Intelligent High Beam Control (IHBC)
  • Enam airbag
  • ABS (Anti-lock Braking System)
  • Brake Assist (BA)
  • Electronic Stability Control (ESC)
  • Traction Control (TC)
  • Hill Hold Assist (HHA)
  • Rear Cross Traffic Alert (RCTA)
  • Rear Collision Warning (RCW)
  • Door Opening Warning (DOW)
  • Lane Change Assist (LCA)

Harga bagi Proton S70 adalah seperti berikut:

  • S70 1.5T Executive: RM73,800
  • S70 1.5T Premium: RM79,800
  • S70 1.5T Flagship: RM89,800
  • S70 1.5T Flagship X: RM94,800

Proton juga memperkenalkan pakej pembeli awal untuk 3000 pembeli pertama yang sah sehingga 29 Februari 2024. Pakej itu termasuk:

  • Aerokit bernilai RM3130 untuk varian Flagship X.
  • Baucar servis bernilai RM500 untuk varian Premium dan Flagship sahaja.
  • Program insurans Proton yang dikemaskini dengan liputan risiko khas tahun pertama percuma.

Pakej standard untuk semua varian termasuk:

  • Jaminan 5 tahun tanpa had jarak perbatasan.
  • Pakej data 5 tahun dengan 1GB sebulan untuk kedua-dua varian Flagship.
  • Upah buruh percuma untuk enam servis pertama.
  • Kadar faedah pembiayaan dari 2.34% setahun.
  • Program insurans Proton.

Proton has unveiled its latest model, the Proton S70. It is the company’s first all-new sedan model since the launch of the Proton Persona in August 2016. The model’s official name was revealed along with the tagline “Intelligence that Evolves” by Dr. Li Chunrong, CEO of Proton. Customer bookings for the Proton S70 will commence on November 1, 2023, with a fee of RM500.

It is a new chapter for Proton as it re-enters the family sedan market with an intelligent, safety-focused, and well-equipped model. The S70 features intelligent safety technology, connectivity, and a 1.5L turbocharged engine with a dual-clutch transmission, designed to cater to existing and new Proton enthusiasts.

The S70 is the fourth all-new Proton model developed in collaboration with Geely, following the Proton X70, Proton X50, and the mild hybrid Proton X90. It is the second all-new model to be introduced in 2023. Before its official launch, customer previews will be held in major Malaysian state capitals, providing an up-close viewing of the model.

Proton’s line-off ceremony is considered a crucial step in partnership with DRB-Hicom and Geely to establish Tanjong Malim and the Automotive High Tech Valley (AHTV) as a national automotive hub. Proton has made substantial investments in upgrading facilities, including a new engine assembly line, a stamping shop, and assembly lines, amounting to over RM1.8 billion since 2019. These efforts will help Proton expand its range of vehicles, including New Energy Vehicles (NEVs) and eventually electric vehicles.

The Proton S70 is poised to continue Proton’s journey of growth and innovation, aiming to compete in the family sedan market segment once led by models like the Proton Wira, Waja, and Prevé.

Proton has revealed the pricing details for the R3 20th Anniversary Edition accessories package for the Proton X50. This exclusive package was unveiled at the MARii Autoshow 2023 earlier this year and is designed to commemorate two decades of the R3 brand, renowned for its contribution to Proton’s success in motorsports and the development of high-performance models.

The R3 20th Anniversary Edition accessories package includes a range of specially crafted enhancements for the Proton X50. Limited to just 200 packages, it adds a touch of sportiness and style to this popular SUV. The package components consist of:

  • Satin Black Vinyl Wrap: A unique wrap that adds a touch of sophistication to the Proton X50’s exterior.
  • R3 Aerokit: Comprising front, rear, and side skirts, this aerodynamic kit enhances the car’s dynamic appeal.
  • R3 Bonnet Stripe: A striking stripe that adds a sporty touch to the vehicle’s front end.
  • Sporty Rear Roof Spoiler: A distinctive spoiler to boost the X50’s sporty appearance.
  • R3 18” Lightweight Alloy Wheels: Specially designed alloy wheels that are both stylish and performance-oriented.
  • R3 Front Grille Logo: A badge on the front grille showcasing the R3 brand.
  • R3 Limited Edition Rear Tailgate Nameplate and Interior Dash Nameplate: Exclusive insignias that denote the package’s uniqueness.
  • R3 Headrest Embroidery: Customized embroidery on the driver and front passenger seats’ headrests.
  • R3 Carpet Mats: High-quality mats that provide both protection and style.
  • Proton Window Tint: Tinting for the vehicle’s windows.

This comprehensive package is available to buyers of the Proton X50 1.5 TGDi in Jet Grey and is priced at RM12,000, including fitting. Customers can order the R3 20th Anniversary Edition accessories package from any Proton outlet. Deliveries will commence from mid-November 2023 onwards.

Incorporating these enhancements into the Proton X50 allows enthusiasts to elevate their driving experience with style and flair. As Proton celebrates its 40th anniversary this year, it’s an ideal moment to recognise milestones such as the R3 brand’s enduring legacy. The R3 accessories package is a token of appreciation to the dedicated Proton fans who have supported the brand over the years. Proton expresses gratitude for its unwavering enthusiasm by offering this unique package developed exclusively for its popular SUV model.

Proton has set its sights on international market growth as a fundamental part of its long-term strategy. In 2022, the company witnessed a significant surge in volume, reaching 5,406 units and marking an impressive 79% increase compared to the previous year. Encouraged by this growth, Proton aimed to maintain a similar upward trajectory in 2023.

However, the year presented challenges due to external factors impacting global economies, affecting the company’s sales potential in several major export markets. Despite these obstacles, Proton has remained resolute in its ambition to expand its market reach beyond Malaysia. The company has been actively evaluating and exploring different countries for their market potential, while also steadily introducing products to existing markets.

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Proton and smart Automobile inked a Memorandum of Agreement (MoA) during the 2023 China-ASEAN Expo (CAEXPO), an annual trade show fostering economic collaboration between China and ASEAN nations. This agreement follows the signing of a comparable document in 2022, marking 20 months since the initial agreement that designated Proton as the official distributor of smart vehicles in Malaysia and Thailand.

The initial Memorandum of Agreement (MoA) focused on assessing the possibility of Proton selling smart’s electric vehicle (EV) range in ASEAN. The latest agreement delves deeper, aiming to investigate the viability of locally assembling smart vehicles at Proton’s Tanjung Malim plant. This indicates a step towards potential local production and integration of smart cars within the ASEAN region.

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smart Malaysia has made the official announcement of opening bookings for the smart #1. This announcement coincides with the signing of an enhanced Memorandum of Agreement (MoA) between smart and Proton, which occurred in Nanning, China.

Prospective buyers can now reserve the smart #1 by placing a refundable RM1,000 booking fee through the Hello smartApp, marking the beginning of their smart car ownership journey. The first 501 pre-order customers will unlock exclusive #1 Early-Bird perks, including RM1,001 in charging credits via the Hello smart App upon delivery of their smart #1. These credits empower owners to enjoy a seamless charging experience, integrating with over 70% of available public charging locations.

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We all remember the incident that got people questioning the quality of the X90. People thought the mild hybrid 48-volt battery was the cause of the fire. However, Proton has just released a statement.

Following a comprehensive investigation led by a team of product experts from Proton and Geely, an issue concerning the grounding connection to the X90’s body has been identified. This issue has the potential to cause overheating in the connecting area when a continuous large current flows through it, which, due to its proximity to soundproofing materials, could lead to a thermal incident.

To prioritise safety, Proton will be reaching out to all Proton X90 owners through its network of 3S/4S dealerships. Owners will be contacted individually to arrange for their vehicles to undergo inspection. If necessary, the service centres will take remedial action to address any potential thermal risks.

Owners have the option to contact the nearest 3S/4S service center to schedule an inspection or get more information by reaching out to Proton’s helpline at 1-800-88-8398.

Furthermore, Proton and its suppliers are implementing additional measures to enhance process control and incoming inspections on the Proton X90 production line.

It’s essential to note that the incident is not related to the mild hybrid (48v) battery used in the Proton X90. Proton emphasises its unwavering commitment to product quality and customer safety as its top priorities.

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