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Setel users now have a more convenient option of starting refuelling with the ‘One-Tap Fuelling’ feature. This allows them to activate the pump with just one tap upon arrival at all PETRONAS stations nationwide. The new solution is available to the first 1,000 registered Setel users around Malaysia, with a staggered rollout in the next 2 months.

Current Setel users who are interested to receive early bird access can opt-in by posting an Instagram Story or Tweet of their Dah Setel So Far page with the caption: “I want One-Tap Fuelling now”, tag @setel and include the #SetelOneTapFuelling hashtag.

From now until October 4, 2022, they also have a chance to win limited edition Setel gift boxes when they upload their most creative video on Instagram or Twitter showing their experience using the ‘One-Tap Fuelling’ feature’

In the upcoming enhancements, motorists will be able to pre-set their preferred fuelling amount – either by litres or a full tank, in the Preferences page when setting up the new feature. Motorists can also pre-set their preferred payment method, which includes CardTerus for direct payments via a debit or credit card, as well as Setel Share, which allows users to share their Setel Wallet or CardTerus with two others to pay whilst jointly earning Mesra points.

“We are constantly innovating and developing solutions that meet our users’ ever-evolving needs, especially in this endemic period where Malaysians are travelling more frequently than before. Over the past 4 years, our loyal users have continuously raved about their refuelling experience at PETRONAS stations. With this new enhancement that brings about a refuelling journey from the usual 5 clicks to just one tap through a one-time setup, Setel offers a more personalised and faster refuelling journey for its users. Gone are the days of rummaging through wallets for cash or cards to refuel and earn loyalty points,” said Mazlin Erawati Ab Manan, Chief Executive Officer of Setel.

Setel’s contactless service can be used at EV charging stations as well.

Setel has been in the market since July 2018, offering a mobile platform for motorists patronising PETRONAS stations. In recent times, it has also added EV charging for use by those owning electric vehicles. Its services include Setel Express, an in-app service for Setel customers to track their e-commerce deliveries and pick up/drop off parcels at selected PETRONAS stations.

At today’s daily MKN press briefing, Senior Minister for Security Ismail Sabri Yaakob confirmed that there is NO NEED to scan the MySejahtera app or register when refuelling if motorists do not visit the station’s shop to make payment for fuel. Presumably, the same applies for putting air in tyres. Therefore if they make contactless payments at the pump , they are not committing an offence.

However, if they go to the shop to make payment, use the ATM or buy things, then they have to follow SOP and have their temperature checked and their details recorded of the visit either manually in a log book or via the MySejahtera app using the QR code. The same applies to going to the toilet or surau at the station which would usually be part of the building premises.

BHPetrol RON95 Euro4M

Misleading statements
With his statement, it puts an end to the confusion created after a motorist was reported to have been given a summons for not registering while he was pumping petrol. The confusion was further compounded when a senior officer at Bukit Aman insisted that it is required when pumping petrol even if the motorist does not go to the store.

Attempts to seek clarification in the past 24 hours by members of the media saw conflicting answers being given, with the Petroleum Dealers Association saying it was not needed.

If you do not go into the shop or use the toilet or surau, then you are not committing an offence if you do not register your visit.

Some precautions to take
It is a good idea to have your visit registered if you go to a crowded area so that you will be informed if there has been a case. However, at a petrol pump with no one around (but you should wear a facemask anyway), the risk is low of being infected. It is possible that you could pick up germs from the pump nozzle although the stations are supposed to sanitize them frequently. Therefore, you can take precautions of either using paper to hold the pump or ensuring that you throughly clean with hand sanitizer after finishing refuelling. Do not use plastic gloves as these can cause static electricity which is very dangerous and might result in an explosion due to the presence of volatile fumes.

BHPetrol Euro5 Diesel

UPDATE: According to a report by Free Malaysia Today which contacted the Crisis Preparedness and Response Centre (CPRC), there is no need to register with MySejahtera during ‘brief encounters’ such as pumping fuel, unless the motorist enters the store to make payment.

 

If you’re refuelling your vehicle today, it’s advisable to walk over to the station store to scan the MySejahtera QR code with your mobilephone (or register as per SOP). This could save you RM1,000 in case a policeman comes by and checks and you cannot show that you have registered.

Sounds ridiculous? Motorists around the country think so, especially when this ‘new’ SOP has been announced out of the blue when it was never ever said to be required in the 237 days that the country has been under a Movement Control Order of one level or another.

Never mentioned before
It is not something that the Ministry of Health or the National Security Council (MKN) has mentioned either. In fact, it only came to light in a report in The Maiay Mail, quoting a report in The China Press. The report said that the requirement was confirmed by Bukit Aman Criminal Investigation Department deputy director, DCP Datuk Mior Faridalathrash Wahid.

The reason for the requirement which he gave? So that if there were cases of COVID-19 in the area [around the petrol station], the police could carry out contact tracing with the data collected by the app. He explained that if people did not register when they were pumping fuel, the police would be unable to trace them when required. In that case, we may also have to register just going to a postbox to mail a letter (not that many people do that nowadays).

There has already been at least once case, based on the China Press report, where a person was apparently given a summons for not registering while he pumped fuel, and the standard fine is RM1,000.

MKN people not clear either
At this time, it seems there is no clarity in the matter. A reporter at Sin Chew Daily contacted the MKN and got conflicting answers, so it seems that this SOP needs to be clarified quickly as thousands of motorists and motorcyclists refuel daily. Furthermore, the Bukit Aman officer said face masks must be work even when pumping fuel although earlier, another police officer said it is not necessary as the fuel pump is not a crowded area. DCP Datuk Mior, however, classifies it as a public area and therefore a face mask is required – even though the next person may be 10 metres away.

MySejahtera app can be downloaded at the Google and Apple app stores.

If the MKN confirms the police interpretation, then station operators may put the QR codes on the pumps for the convenience of customers. After all, why make them walk all the way to the store – and risk coming in contact with others along the way – just to scan for registration?

Abide by one law, break another
But then comes a second problem: in order to abide by the law on registering, you must break another law! That law concerns use of mobilephones at the pumps, which is forbidden for safety reasons. So you may save yourself RM1,000 but then get nailed for being caught using the phone!

Most Malaysians are well aware of the need to stop the spread of the coronavirus and observe the SOPs which are generally reasonable. However, this one about registering when pumping fuel is illogical and unnecessary and hopefully, we’ll hear from Minister Dato’ Sri Ismail Sabri bin Yaakob at the daily MKN briefing today that it is a ‘misunderstanding’ (which would save face those who make their own interpretations).

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