With the monsoon season still ongoing and the risk of floods, especially in the East Coast areas, motorists unlucky enough to have their vehicles caught in deep water may find themselves having a big bill for repairs. Unless they have included insurance coverage for floods, compensation will not be given by the insurance company.
Over the years, Edaran Tan Chong Motor Sdn. Bhd. (ETCM), together with Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS), have been offering various forms of assistance to Nissan owner who have flood-damaged vehicles. This year, they are again announcing a special Nissan Flood Relief Assistance program for owners of Nissan vehicles nationwide.
Every little bit helps and although the cost of repairing flood-damaged vehicles will run into the tens of thousands of ringgit, the RM1,000 Keluarga Malaysia Automotive Discount Voucher initiative arranged by the government for affected vehicle owners will still save RM1,000. The ‘voucher’ is basically a discount given so no application is needed and vehicle owners just need to state they are using the ‘voucher’ when their vehicles are being repaired.
There is a condition though – to be entitled to the assistance, the vehicle must be repaired only at authorized service centres of 19 car companies, which have a combined total of over 1,000 outlets around the country. The RM1,000 discount will be available only up to March 31, 2022.
The companies participating in the relief program handle most of the brands in the market, They are: Perodua; Proton; Edaran Tan Chong Motor/Tan Chong Auto Expres Servis (Nissan); Honda Malaysia; UMW Toyota Motor; Mitsubishi Motors Malaysia; Sime Darby Motor Group (Ford, Hyundai and others); Volkswagen Passenger Cars Malaysia; Bermaz Motor (Mazda), Dinamikjaya Motors (Kia); Berjaya Auto Alliance (Peugeot); Mercedes-Benz Malaysia; TC Euro Cars (Renault); BMW Group Malaysia (including MINI); TC Subaru; and Volvo Car Malaysia.
Besides this RM1,000 individual companies are also offering discounts for labour and selected parts, towing services and other forms of assistance to ease the financial burden of those affected by the floods. Perodua, for example, is offering up to 50% discount on selected parts as well as covering towing service charges up to a maximum of RM300 to the nearest Perodua service outlets (terms and conditions apply). Those who are covered by Perodua Total Protect Plus (PTPP) can obtain the towing services free of charge.
“Over 1,987 Perodua vehicles have been towed to Perodua’s 200 service centres located across Malaysia for evaluation and so far, 323 units have been repaired,” said Perodua President & CEO, Dato’ Zainal Abidin Ahmad
“In fact, we have dedicated a flood repair hub in Shah Alam just to repair and restore Perodua vehicles that were damaged due to the recent flood. Our immediate goal is to repair the flood damaged vehicles as quickly as possible as we understand that our customers truly need their Perodua vehicle for their day-to-day needs,” he added.
Floods do not discriminate, affecting lives in every community and damaging motor vehicles of every kind and brand that are unlucky to be parked where they are submerged as the waters rise. A big bill awaits owners of the vehicles when they finally get them to service centres as it is not a matter of just cleaning the mud and dirt out, but many parts will still have to be replaced.
The bill could come to tens of thousands of ringgit and with other stresses caused from being impacted by the floods, every little bit of help will be meaningful. For those who own Porsches, Sime Darby Auto Performance (SDAP) is offering a helping hand.
The company will assist in having the vehicles towed at no charge to to the nearest Porsche Centre in Malaysia. Porsche Roadside Assistance, which includes towing services, is available 24 hours a day, 7 days a week to provide towing and roadside assistance.
Once at the service centre, a thorough and detailed assessment will be done along with personalised consultation with certified specialists to evaluate the damages and repairs required and the cost involved. This cost will be lower than usual as SDAP is offering a 30% discount on parts and labour for flood-affected vehicles brought to the authorised service centres up till January 31, 2022. Only Porsche Genuine Parts are used in all repairs which include a 2-year parts warranty.
“We are committed to our customers by offering a thorough and detailed check of their vehicle as well as discounts on parts and labour costs to ensure all Porsche cars run at optimal performance. With this gesture, we hope to provide some consolation during these trying times,” said Christopher Hunter, CEO of Sime Darby Auto Performance.
More information on the flood relief support initiative and scheduling of service appointments can be obtained by contacting the following Porsche Centres:
Following up on its immediate response to the floods in Selangor recently, UMW Toyota Motor is now going further with its flood relief initiatives to provide more meaningful assistance. This is being done through dispatching staff volunteers, using its Shah Alam facility as a flood ‘Command Centre’, and donating basic household necessities to victims.
In fact, even on December 24, UMW Toyota Motor staff started going to affected areas, many of which are in the areas surrounding its head office complex and assembly plants. The volunteers helped with the cleaning of homes, among other activities.
Supported by Raja Muda of Selangor Foundation
This initiative was also supported by the Raja Muda of Selangor Foundation in providing guidance and support on the mechanics to ensure smooth management of the situation. The company said that its volunteers will continue this assistance for as long as it is needed, where and when possible.
Flood ‘Command Centre’ for future use too
The flood ‘Command Centre’ established at the UMW Toyota Motor headquarters will also function as a soup kitchen and relief distribution centre for victims in the event of a similar phenomenon in the future. Additionally, up to 100 parking spaces in the compound will be allocated in such situations for flood victims to park their vehicles safely. This will be on a first come-first served basis for any make of vehicle, and the owners will only have to sign an indemnity form.
“UMW Toyota Motor stands in solidarity with the community. Malaysians have been going through an extremely challenging period due to the flood and we want to do what we can to provide some relief. We express our sincerest sympathies to all the victims and families affected and we hope that our initiatives will be of some help,” said President of UMW Toyota Motor, Ravindran K.
“We were also inspired and moved by the compassion of the many Malaysians who have volunteered to help out their fellow countrymen, including our group of staff volunteers. We realised that response and relief efforts were slow to take place. Hence, we decided that even for future, we will immediately convert our Shah Alam facility into a flood ‘Command Centre’ to provide kind-hearted Malaysians a safe place to deliver and sort out the relief items before distributing to the surrounding temporary evacuation centres,” he added.
Besides the clean-up exercises, UMW Toyota Motor has also distributed basic household necessities including stoves, fans and kettles to affected households in hopes to alleviate some of their burden.
“We would like to take this opportunity to convey our heartfelt gratitude towards our suppliers, namely the Toyota Suppliers Club Malaysia, DENSO Malaysia, Toyota Tsusho and Sime Kansai for stepping up and providing financial support to our endeavours. Their contributions were used to buy household appliances and other necessities to be given as aid to the flood victims,” Mr. Ravindran said.
In addition to giving aid to the local communities, UMW Toyota Motor is also providing assistance to its own workforce affected by the flood. These include repairs for personal vehicles owned by employees, financial aid as well as distribution of basic household necessities.
For many motorists, having their vehicle damaged by flooding can mean a very expensive repair bill. If they have insurance coverage that includes flood damage, then they won’t be so badly impacted but many motorists do not have such cover as it is excluded. It can be included (along with other additional cover like windscreen breakage and passenger liability) for an additional fee and if you do live or park in an area that is likely to flood regularly, you may want to add on such coverage.
For those who will have to pay the bills themselves, companies like Edaran Tan Chong Motor (ETCM) and Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS) have a Flood Relief Assistance program for Nissan owners whose vehicles have been damaged by the floods. The program offers a discount on parts and labour, extended repayment on the total bill, and free towing services (terms and conditions apply).
Discount and extended repayment plan
A discount of 20% discount will be given on parts and labour charges used for repairs of flood-damaged vehicles. All Nissan Genuine parts used come with a 6-month/10,000-km warranty (whichever comes first).
Understanding that there will be other heavy expenses, especially if the home has also been flooded, owners can repay the total bill over a period of up to 12 months under the Easy Payment Plan.
Also available are Free Towing and Door-to-Door Towing service for vehicles that are badly affected by flooding. The Collect & Deliver service for usual maintenance service over the weekends is also now available.
Special upholstery restoration prices are also available at RM1,655 nett for sedans and RM1,988 nett for MPVs, SUVs, and pick-ups or vans.
Nissan owners can contact the Nissan Customer Care Centre Hotline at 1800-88-3838 for assistance. To locate a TCEAS outlet near them, visit www.tceas.com/servicecentre.
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While the price is an important factor when you buy a new car, you should also consider the larger ‘package’ that a brand offers. You are going to have the car for a while and having an enjoyable ownership experience where the dealer looks after your needs will make a difference to that experience. How the company cares for its customers is also very important.
Honda Malaysia, for instance, has a high standard of customer care and that is now being demonstrated by its Flood Relief Programme to provide aid to Honda customers whose vehicle have been affected by the recent floods. With this programme, repair services with reduced parts prices for affected Honda customers at the flood-stricken areas will be available until January 31, 2022 (terms and conditions apply).
Honda owners who purchased their vehicles from authorised Honda dealers in Malaysia will be entitled to a 25% discount on genuine parts when they bring their vehicles to any authorised Honda service centre for an assessment and inspection service, as well as repairs.
Owners who have chosen Honda Insurance Plus (HiP) can enjoy a free inspection (terms and conditions apply) for their vehicles to ensure that they are safe to drive and in good running condition, especially after the floods.
In addition to providing towing service for vehicles damaged by the floods to the nearest authorised Honda dealership, HiP customers are entitled to receive flood allowance of up to RM1,500 to alleviate their burden. At the same time, Honda Malaysia is working closely with the insurance companies to expedite the claim process for affected customers.
“We are deeply saddened by the floods that have inundated several states in Malaysia, which resulted in the evacuation of many people from their homes and caused significant damage to their properties and motor vehicles. Striving to be a company society wants to exist, we continue to look for ways to help the communities around us who are in need. We hope that with the rolling out of this Flood Relief Programme, we can help to relieve the burden of our valued customers. Our thoughts and prayers are with the people who are affected by the floods, and we hope everyone continues to stay safe during these challenging times,” said Honda Malaysia’s Managing Director & CEO, Madoka Chujo.
For more information on the Flood Relief Programme and HiP, owners can call Honda Malaysia’s Toll-Free number at 1-800-88-2020 or visit www.honda.com.my.
The floods have affected thousands around Malaysia and for many families, there will be big expenditures ahead as they repair and replaced damaged property, not to mention the tiring job of cleaning up houses that were flooded with muddy water. And then there will also be the costs of repairing cars that were flooded; as you will have seen in pictures, it’s not just vehicles parked at home but also some that were on roadsides and got submerged.
The repair costs can run to many thousands and electronic systems that need to be replaced will be expensive. Not to mention the fact that the vehicle, even after being cleaned, is likely to have a smell and might just not feel the same.
To help relieve some of the stresses and reduce expenses, a number of car companies are offering assistance to their customers. The latest to announce such an initiative is Proton, which will offer a 20% discount on selected parts as well as a 20% discount on labour charges for all customers affected by the flood who have lodged a police report regarding the incident. Additionally, towing charges of up to RM200 as well as cleaning charges for the exterior and engine bay up to RM100 will also be borne by the company.
“Exceptional circumstances require an exceptional response. Proton will be working hard to ensure we can repair cars as quickly as possible and advise all affected customers to visit our authorised service centres to enjoy these benefits. Furthermore, our genuine parts are offered with a warranty so they can be assured of the quality of the repairs,” said Roslan Abdullah, CEO of Proton Edar.
Although Proton has a factory in Tg. Malim, Perak, its original factory is still operating in Shah Alam, near to where much of the flooding has occurred. According to Encik Roslan, the company has been lucky the production lines were spared from any flooding. However, more than 1,000 of its staff have been affected so the company is mobilising Kelab PROTON, an in-house social and wellbeing organisation for all staff, to create care packages and offer clean up assistance to them and their families.
Encik Roslan advises those who require assistance and information on vehicle repairs to call PROTON’s customer care line at 1-800-88-8398.
Although UMW Toyota Motor operates nationwide, its home base is in Shah Alam, Selangor, and this is where severe flooding has taken place over the weekend. So it is especially aware of the effects on people in area surrounding its head office.
As an immediate response, the company has announced a special Toyota Flood Assist Program to help Toyota vehicle owners impacted by the flood. It’s already bad enough to have a vehicle damaged by being trapped in a flood and to help give some peace of mind, the Toyota Flood Assist Program offers a 25% discount on the total bill for repair work done at an authorised Toyota service centre. This includes parts and labour charges as well as free towing service to the service centre.
The vehicles will be inspected and a quotation provided on the expected repair cost which includes parts removal. Needless to say, only genuine parts will be used for all replacement or repair work.
“While nothing can fully compensate the loss and distress suffered by those affected by the flood, we hope that our Toyota Flood Assist Program will provide some sort of relief to our fellow Malaysians. Our customers are very valuable to us and through this program, we want to ease some of their burden, even if it’s just by a little, to help those impacted get back on their feet quickly. We sincerely hope for the quickest possible recovery of these communities and the team at Toyota extends our heartfelt prayers for the safety of all Malaysians,” said President of UMW Toyota Motor, Ravindran K.
Toyota owners can be assured of aftersales support for their vehicles damaged by the flood as all Toyota Service Centres and Body & Paint centres will remain open during this critical period. Additionally, Toyota owners can contact Toyota’s 24SEVEN Road Assist for further assistance if needed. The service is available to all Toyota owners and operates 24-hours a day, 7 days a week.
Should a vehicle be too badly damaged and the owner would like to get a new Toyota vehicle to replace it, the company has an interest-free ‘Easy Payment Plan’ for eligible customers.
Toyota owners requiring assistance or information the Toyota Flood Assist Program can visit ant authorised Toyota service centre or call the Toyota Toll Free Line at 1-800-8-869682 (1-800-8-TOYOTA).
