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Tan Chong, one of the longest business partners of Nissan Motor (since the 1950s), has built up the brand to what it is today by ensuring that aftersales services have always been good. The company has invested heavily over the decades in developing a nationwide aftersales network to look after the increasing number of Nissan vehicles.

It has been recognized for its efforts on many occasions in the past and in fact, since 2017, it has been picked 3 times as the best achieving Nissan dealer for aftersales services within Asia and Pacific region. The most recent was being the Winner in the Global Nissan Aftersales Award 2020 (GNAA) by Tan Chong’s Aftersales Division. The Global Nissan Aftersales Award is one of the most prestigious honours by Nissan Motor. It is aimed at motivating and improving aftersales operational excellence, and enhance customer service experiences across the globe.

Award for meeting high standards

The award is given to the best performing Nissan dealer according to a set of standards covering parts and service performance, customer service and satisfaction, and quality of business management.

“We are proud to be recognized as the best amongst Nissan Aftersales dealers from across the region. To win 3 times since 2017 is a testament to our focused customer approach, dedication in service performance and teamwork. We will continue to improve and consistently provide our customers with highest service support to improve customer satisfaction,” said Michael Yao Tsu-Wei, Head of Aftersales, Tan Chong Ekspres Auto Servis (TCEAS).

“The award sets a new milestone for the company. The teams, especially aftersales, have consistently challenged and go beyond their best efforts to provide excellent services to our customers. I would like to thank the teams for their continuous support and hard work,” added Christopher Tan, Sales and Marketing Director of Edaran Tan Chong Motor Sdn Bhd (ETCM).

Warranties remain valid

On a related matter, Mr. Yao said that all authorised Nissan service centres are operating as usual in the Phase 1 and 2 of National Recovery Plan (NRP) period. The exceptions are those within the Enhanced Movement Control Order (EMCO) affected areas.

Nissan owners should note that services will be available only via appointment which can be made beforehand via DriveOn mobile app. Owners can also schedule an appointment by visiting www.tceas.com, calling the Nissan Customer Care Centre Hotline at 1800-88-3838, or directly contact the preferred service centre.

Owners need not be concerned about their vehicle warranties. TCEAS says they will remain valid even if the preventive maintenance service could not be carried out during the Phase 1 and 2 of NRP period. However, the vehicle should be sent to the service centre as soon as it is possible to do so.

Click here for other news and articles about Nissan and Edaran Tan Chong Motor

Proton, like other carmakers in Malaysia, has been seeing a steady sales growth since the government allowed businesses to start operating again from the middle of August. While there were only two weeks of operations in August and many sales outlets also had to prepare their premises to meet SOPs, September was a full month and customers began returning to showrooms.

For Proton, September was very encouraging as the total number of vehicles sold (including exports) was 10,380 units. The company estimates that the Total Industry Volume for the month will be around 43,500 units and, on that basis, Proton’s share would be 23.9%. This would keep it in second place in overall sales for 2021.

September’s sales volume takes the cumulative volume sold to 73,017 units after 8 months. That’s almost similar to the 73,547 units over the same period in 2020 although this year, Proton’s market share to date is slightly higher at 23% compared to 21.5%.

Although there is usually more news about the newer models like the X70 and X50, it was the Saga that was Proton’s bestseller in September. 3,907 units were sold, a number said to be the highest in the A-segment.

The newly launched Iriz and Persona also recorded strong first month sales. Even though production was affected by a shortage of components, the factory still managed to release 1,440 units of the Persona and 749 units of the Iriz (including the new Active variant) which were immediately delivered to customers.

As for the hotselling SUVs, deliveries accelerated to catch up with demand. For the X50, 2,431 units were delivered while 1,577 units of the X70 reached their new owners. To date in 2021, 27,312 units of SUVs have been sold by Proton which accounts for 37.4% of the overall year’s sales of 73,017 units.

“As the numbers show, sales were strong for Proton in September, so we are happy with the results. While we could have sold more than the 10,380 units achieved, some context should be given to our performance as Malaysia is recovering from a pandemic that is still affecting our vendors. The situation is slowly improving but the shortage of chips and other components is a real issue that will not change in the short term, so we must exercise caution when trying to forecast sales as production volumes remain subject to change,” explained Roslan Abdullah, CEO of Proton Edar.

“Therefore, for the remaining three months of the year, Proton will concentrate on meeting our commitments to our customers and delivering as many cars as possible. Clearing the backlog will free up more volume for the next calendar year and help us move forward with plans to expand our offerings both locally and in export markets,” he said.

Encik Roslan said that while there is growth in the number of bookings made online, Proton and its dealers have made big investments to upgrade the sales and service network the last few years. “The best brand experience is still delivered in person, so we have adopted new operational procedures in light of the pandemic situation,” he added.

With all states in Phase 2 or higher of the National Recovery Plan, all Proton outlets and service centres have now reopened nationwide. While operations remain governed by strict SOPs to limit the physical number of people at a facility, fully vaccinated customers can visit showrooms to view and test drive the company’s range of offerings.

Vaccination does not make you immune to COVID-19 infection. You can still get infected and although you may not show symptoms, you can spread the coronavirus to others. Do not stop taking protective measures such as wearing a facemask, washing hands frequently and social distancing.

Michelin, as a leader with a long history in the tyre industry, offers tyres for all types of vehicles… even spacecraft. With over 130 years of experience in making tyres, the company has built up its technological knowledge to develop the best tyres for each sector.

For the growing SUV sector, Michelin Malaysia has recently introduced the Michelin LTX Trail tyre, specifically designed for SUVs and also applicable for use on pick-up trucks. This new tyre has extended lifespan, with excellent wet braking performance – even when worn – for long-lasting safety. It is suitable for highway use as well as on unpaved roads and unlike many such tyres, it also generates lower noise levels for a more comfortable ride.

The extended lifespan can provide up to 41% longer mileage, thanks to the RallyForce2 Tread Compound. This makes the tyre more durable so it can give maximum service life, even with off-road use. The new tread design is also a contributory factor with the Biting Shoulder that wraps from the tread down the sidewall. This results in better protection against sidewall aggression and ensures greater off-road performance and traction.

Variable Thickness Sipes (those small slits in tyres) provide improved contact patch that enhances handling and grip. Braking performance is also better, even on wet roads. When compared to its premium competitors, the LTX Trail has been able to stop 3.1 metres shorter when new, and 4.6 metres shorter when worn. On dry roads, when new, it stops 3.8 metres shorter. The sipes are deep so even the tyre is worn, the performance remains consistent and high.

Quietness is not always a strong point of tyres for SUVs and pick-up trucks. However, factory tests show that the LTX Trail has 19.8% lower sound pressure level. This is thanks to Duo-Harmony Blocks featuring two different block shapes in the tread’s centre that spread the noise generated  across a wider spectrum.

The Michelin LTX tyres are suitable for SUVs like the Toyota Fortuner (above) and pick-up trucks like the Nissan Navara, Isuzu D-MAX and Ford Ranger (below).

“At Michelin, we are constantly innovating to enable people to move around more freely, safely; and to live a better life in motion. The new Michelin LTX Trail is a great match for the increasing popularity of SUVs, which is projected to grow 5.6% year-on-year, from 2021 to 2026. Perfect for consumers who own 4×2 and 4×4 high-rise pickups, as well as SUVs – such as Toyota Hilux, Toyota Fortuner, and Nissan Navara – these tyres also cater to those whose lifestyle demands the ability to reach on- and off-road destinations, for work or pleasure,” said Oliver Biggart, Managing Director of Michelin Malaysia, Singapore and Brunei.

“We are confident that the new MICHELIN LTX Trail gives drivers in Malaysia a safe and comfortable ride on the road, across a variety of terrain – ranging from city commuting, wet road, highway driving, to light and moderate off-road,” added Mr. Biggart.

For the Malaysia market, the LTX Trail is offered in 9 sizes to fit with rim dimensions ranging between 15 and 18 inches. It is available at Michelin’s authorized tyre dealers nationwide. For more information on the Michelin tyre range and location of dealers, visit the Michelin Malaysia website.

KINTO ONE is a car subscription program available exclusively to Toyota and Lexus customers globally. Introduced in Malaysia earlier this year, it offers the use of a vehicles without having to own it. Those who sign up for the program have only to pay a fixed monthly payment which includes registration fees, maintenance costs, insurance and even roadtax.

Originating from the Japanese word kinto-un, which means ‘flying nimbus’, as the future image of  mobility, the name is in line with the spirit of providing services that quickly appear when necessary, enabling mobility as per the user’s wishes.

With the traditional hire-purchase (H-P) financing facility, the customer has to pay a monthly instalment to repay the loan amount and also all costs related to ownership and usage. KINTO ONE packages all the costs for convenience during the term selected which can be 2 years or 3 years. At the end of the subscription period, the vehicle is returned and everything else will be taken care of. There are no worries of residual value nor how to sell off the vehicle.

The various packages and subscription periods with terms of up to 5 years now available.

In Malaysia, KINTO ONE is offered through a joint strategic collaboration between Toyota Capital Malaysia Sdn Bhd and UMW Toyota Motor. It is available in Peninsular Malaysia and East Malaysia but not Langkawi and Labuan. The subscription program is Islamic-based and is part of the local early mover transition to realizing Toyota’s ambition to become a mobility company.

“Soon after we launched KINTO ONE, the country was ushered into another major lockdown and  this has encouraged us to be more adaptive of the local happenings. Through our spirit of kaizen (constant improvement) and structured discipline in product development, we took advantage of the recent lockdown to improve our KINTO ONE features,” said Thomas Chai, President of Toyota Capital Malaysia. “We listened closely to what the market needs and have come up with additional varieties of KINTO ONE to cater to the growing car subscription market.”

KINTO ONE now offers the option to choose from different yearly mileage packages starting from 20,000 kms to 30,000 kms and a longer subscription up to 5 years can also be chosen. Additionally, there is a Lite Package, conceived as a response to the reduced motoring by many people (due to working from home and limiting their travels). They may still require an easy and straightforward car  usership program. The Lite package has all the value propositions of a car subscription program but offers extensive flexibility to choose the package that suits each customer’s needs best.

The corporate sector would also find KINTO ONE Business worth considering for company fleets. Formulated to appeal to companies who wish to be light on their assets and lessen the unnecessary  administrative works, KINTO ONE Business can help to improve the bottom line as it is a cost-effective solution for mobility needs. Furthermore, fleet managers can have an easier time as everything related to the vehicle throughout the subscription period is covered. KINTO ONE Business offers a range of commercial vehicles as well.

Some of the Toyota and Lexus models available for KINTO ONE’s subscription plans. The Toyota Hiace and Hilux for commercial usage are also available with KINTO ONE Business.

Current models available for KINTO ONE subscription include popular Toyota and Lexus and for KINTO ONE Business, vehicles for commercial usage as well. Vehicle inventories and subscription costs can be found at www.kinto-my.com.

After a difficult third quarter, the auto industry is picking up again and market leader Perodua is accelerating forward as sales and deliveries rapidly increase. In the third consecutive month, the total volume has increased by 102% to 14,160 units in September from 6,988 units in August.

“The automotive supply chain has shown improvements but have yet to reach their full potential. We are continuously working with our suppliers and dealers to further improve productivity and safety,” said Perodua President & CEO, Dato’ Zainal Abidin Ahmad.

Quality control maintained
While more vehicles are required, Dato’ Zainal Abidin explained that the increases would be gradual in both production and sales. “This is in keeping with the strict quality control measures throughout Perodua’s operations to ensure customer satisfaction,” he said.

For the period between January and September 2021, Perodua sold 119,093 vehicles, compared with 145,012 in the same period in 2020. Comparing the second quarter of the year to the third quarter, sales plummeted by 44.6% to 21,803 units between July and September as no business activities were permitted between June 1 and August 16.

Improving conditions
Dato Zainal Abidin is optimistic that the numbers will continue to improve in coming months as the country’s pandemic situation eases. “The fourth quarter of 2021 does offer a better outlook than the previous two quarters, especially the marked improvement in the reduction of COVID-19 cases nationwide as well as the nearly 90% vaccination rate of the Malaysian adult population,” he said.

All Perodua outlets are operational (unless they are in areas with specific EMCO conditions) and to locate the nearest one to you, visit www.perodua.com.my. As required by the Ministry of Health, all Standard Operating Procedures must be observed when visiting any showroom or service centre.

Angka-Tan Motor Sdn Bhd (ATM), a subsidiary of Warisan TC Holdings Berhad, has been appointed as the distributor of the Vigus Pro 4×4 pick-up truck made by Jiangling Motors Co., Ltd (JMC). This follows the signing of a Vehicle Technology Licensing agreement between the two companies in July last year.

Under the agreement, ATM has the sole right to manufacture, assemble and sell the JMC Vigus Pro 4×4 pick-up truck and related parts and components in Malaysia. For assembly, ATM would naturally use Tan Chong Motor Assemblies, which has already begun assembling the first batch of vehicles.

“We are pleased to announce that after more than 12 months of hard work, Angka-Tan Motor, in collaboration with Jiangling Motors Co., Ltd, is ready to introduce an exciting contender in the popular pick-up segment. The stylish and technologically advanced JMC Vigus Pro 4×4 pick-up truck has proven its mettle in the Chinese market and we can’t wait to share this new product with pick-up fans across Malaysia,” said Tan Keng Meng, CEO of Warisan TC Holdings Bhd.

“As a leading manufacturer and exporter of light commercial vehicles in China, we are thrilled to offer Malaysian consumers a versatile yet attractive pick-up truck engineered with the latest technologies. JMC has been standing as the second best-selling brand in the pick-up segment in China for many consecutive years. We would like to congratulate Angka-Tan Motor’s appointment as the official distributor of the JMC Vigus Pro 4×4 and to also express our appreciation to Warisan TC for their support in making this a reality,” said Xiong Chunying, President of Jiangling Motors Co., Ltd.

2-litre turbodiesel with 8-speed transmission
The Vigus Pro is powered by a 2-litre 4-cylinder VGT turbodiesel engine which has an output of 141 ps/340 Nm with claimed consumption of 12.8 kms/litre. Its drivetrain consists of an 8-speed ZF automatic transmission and BorgWarner 4WD System with High and Low ranges, as well as an Eaton Rear Differential Lock.

For safety, there are active systems such as Bosch ABS with Electronic Brakeforce Distribution, Traction Control, Hill Start Assist and Hill Descent Control, and for safer reversing, a rearview camera is provided.

ATM plans to offer the Vigus Pro 4×4 at 13 sales and service outlets nationwide. Prices and specifications of the vehicle will be released later this month. Aftersales support is assured by a nationwide service network offering dedicated mobile service and 24/7 Res-Q response, backed by the resources of Tan Chong Group.

In the meantime, display units are available at ATM’s flagship showroom in Klang, Selangor. Bookings are also being accepted by authorised dealers which can be found at the JMC Malaysia website or by calling 03-3359 6068.

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