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With increasing emphasis on electrification of vehicles in the industry, demand for battery packs has also been accelerating. It is crucial that higher volumes be achieved in order to get economies of scale and push production costs down. Different manufacturers have different strategies to address this demand and for Mercedes-Benz, the approach taken is to establish a global battery production network.

Daimler is investing more than one billion euros in this global battery production network which will consist of 9 factories at 7 locations on 3 continents. Four factories have already started operations, with the most recent one being in Thailand.

100 million euros invested
The Thai production facility in the Bangkok region is a joint effort with local partners Thonburi Automotive Assembly Plant (TAAP) and Thonburi Energy Storage Systems (TESM). Mercedes-Benz AG has invested a total of more than 100 million euros in the battery production and a plant expansion of the existing vehicle production plant. In doing so, the partners are responding to the high demand for electric mobility and, in particular, for plug-in hybrid vehicles in Thailand. At the same time, they are driving the shift towards sustainable mobility as well as a carbon neutral and resource-efficient production.

Mercedes-Benz battery pack production in Thailand

The production facilities for plug-in hybrid battery packs are highly standardised and flexible. As a result, they can be adapted to local market conditions in a short time. “We have been successfully producing Mercedes-Benz vehicles for the local market at our Thai plant for more than 40 years. With the start of production of our battery factory in Bangkok, we are taking another important step in the expansion of our global battery production network at Mercedes-Benz Cars with nine factories worldwide. The local production of batteries enables us to make the best possible use of the potential for e-mobility in Thailand. As in the case of vehicle manufacturing, we have optimized all processes in terms of efficiency, flexibility and sustainability in the battery factory. We show how sustainable products can be produced sustainably,” said Jorg Burzer, Member of the Board of Management of Mercedes-Benz AG, Production and Supply Chain Management.

The battery packs are used for plug-in hybrid variants for the current Mercedes-Benz C-Class, E-Class, S-Class as well as for the Mercedes-Benz GLC and GLC Coupe. The high variety of product variants of the local market require very flexible and efficient production and facility concepts. Central assembly stations were set up in the same way as in the battery factory in Germany and were further developed for site-specific requirements. In this way, all battery types can be manufactured in the new line for all current and future plug-in hybrids.

Mercedes-Benz C300e
Mercedes-Benz C300e – one of the models which will use Thai-made battery packs

Decision to locate in Thailand
The decision for a local battery production in Thailand supports Mercedes-Benz’s overall sustainability goals under the heading ‘Ambition2039’ as well. The aim is a carbon neutral new car fleet until 2039. By 2030, at least every second vehicle sold should have an electric drive – this includes full-electric vehicles and Plug-In hybrids.

Mercedes-Benz battery pack production in Thailand

On the way to sustainable mobility, apart from products production plays a central role: All European Mercedes-Benz plants are to produce completely carbon neutral from 2022. The battery factory in Bangkok will meet this requirement by using large solar systems on the roofs of the production buildings. Excess solar power, for example, is temporarily stored in so-called 2nd-life battery storage systems from recycled electric vehicle batteries. The plant works closely with the Mercedes-Benz Energy GmbH. The stationary storage systems, which can compensate for local energy fluctuations and contribute significantly to grid stabilization, enable economical and resource-saving reuse for disused batteries of electric and hybrid vehicles. This is an important contribution to the economic efficiency and environmental balance of electric vehicles.

Besides Mercedes-Benz, the BMW Group has also chosen Thailand to produce battery packs. Its facility is a joint investment with the DRAXLMAIER Group worth 500 million baht (about RM69 million).

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In 2014, Porsche introduced ‘Porsche Drive’ a premium car rental service concept in Germany which offers the rental of Porsche models for short periods. The concept has to date been introduced in France, Switzerland and North America as well.

This month, Porsche Drive is launched in the first Asian location – Tokyo, Japan. The service in Japan will be located in Toranomon Hills in Minato, which is in the southern centre of the city. It will provide a casual way to drive a Porsche for people who work and live in the Toranomon Hills and Atago Green Hills areas, and for inbound tourists at Andaz Tokyo.

Porsche models

The unique package pricing includes a minimum of 4 hours rental time and a maximum of 2 nights and 2 days. Porsche believes it meets the needs of those who would like to casually experience its cars in a flexible way.

Mobility services increasingly popular
By expanding its worldwide range of mobility services, Porsche is responding to changing customer preferences and the trend towards digital, flexible and individual choice. This includes the sportscar manufacturer making vehicles available for shorter periods of time.

Porsche Passport

In the US, for example, Porsche is offering ‘Porsche Passport’ (a subscription model) where customers pay a monthly fee for access to a vehicle pool and can replace the vehicles as often as they like. In addition, Porsche has launched ‘Porsche Host’ in the US market together with car-sharing platform provider Turo. In Germany, ‘Porsche InFlow’ is an offering allowing short-term and flexible use of used vehicles.

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As the owners of the all-new Volkswagen Golf 8 receive their cars, they will be pleasantly surprised to learn either from the sales representative or read in the manual that the standard inspection service interval has been doubled to 24 months.

However, for the all-electric ID range, maintenance requirements will be different but Volkswagen will only release information at launch time.

For selected markets only
Referring to the change as a ‘new maintenance concept’, the extended interval is offered to customers in Europe, South Korea, Japan and New Zealand. Following the Golf 8, other models will also have extended service intervals in the course of 2020.

Volkswagen Golf 8
The all-new Golf 8

“The high quality of our vehicles allows us to double the inspection service interval in Europe to 24 months. We are therefore one of the few volume brands to call our customers into the workshops less frequently. In addition, our new standard inspection service is to replace the previous service. This way, we are considerably simplifying the maintenance program and making it more transparent for our customers and partners,” said Achim Schaible, Head of the After Sales & Dealer Network of the Volkswagen brand.

The new standard inspection replaces the previous format of large and small inspection. The standardized content of maintenance and new intervals allow more reliable and more transparent price information, which has a considerable impact on perceived service quality and therefore customer satisfaction.

Other markets
Volkswagen explains that, in other markets, more severe operating conditions such as heat or dust will still require annual servicing of vehicles. Therefore, for now, whatever service intervals are specified by distributors will be maintained. In Malaysia, an interval of 12 months or 15,000 kms is specified by Volkswagen Passenger Cars Malaysia for current models.

VW service
For the Malaysian market, service intervals will be maintained at the current 12 months or maximum of 15,000 kms.

Motorists would usually welcome extended service intervals as it means having to go to the service centre less. A longer service interval also helps reduce motoring costs but the conditions must be adhered to, eg the engine oil used must be what is specified by the manufacturer. The oil would have to be able to provide proper lubrication and protection for up to 12 months.

While increasing intervals are good, there can also be a downside. Just as the human body can do with regular check-ups to detect any health issues early and address them, a car would also need regular check-ups to ensure that everything is running properly. Of course, with many electronic monitoring systems present, the driver is likely to be alerted if something is malfunctioning. There are even sensors to keep an eye on tyre pressures and if one tyre is under-inflated, the driver will be alerted.

There may come a day when servicing is no longer required at all and the bonnet can be ‘sealed’. However, with the transition to electric vehicles, servicing requirements will be different again and at present, it is expected that they will definitely be less than for vehicles with internal combustion engines.

Visit www.volkswagen.com.my to know more about aftersales services available in Malaysia.

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The inaugural Malaysia Technology Excellence Awards 2019 saw Shell Malaysia Trading Sdn Bhd receiving an award for introducing next-generation lubricant solutions for its business-to-business (B2B) customers that incorporate artificial intelligence (AI), mobile applications and wearable technology.

Organised by Charlton Media Group of Singapore, the Malaysia Technology Excellence Awards recognise exceptional companies from across different industries in Malaysia that have embarked on innovative technology-driven initiatives that positively impacted their businesses.

Shell Lubricants General Manager for Malaysia and Singapore, Baljit Singh, said that the awards recognised Shell’s continued technology leadership in lubricants.  “As the top lubricants supplier in the world for the past 13 consecutive years, Shell has been at the forefront of research and development that includes deploying the latest technology to create enhanced products and services that deliver tangible benefits and long-term value to businesses,” he said.

The award-winning initiatives
Shell LubeChat – Shell’s online AI-powered chatbot operates 24 hours with machine-learning capabilities that provide customers with accurate solutions in a timely manner to make faster, better-informed decisions regarding the right lubricant for every type of equipment or application. Its customer support capabilities range from basic enquiries to troubleshooting and solution-driven conversations. It even provides technical documents for reference, an initiative taken by Shell to communicate more efficiently with its customers.

Shell LubeChat
Shell LubeChat

Shell LubeAnalyst – Available in a convenient mobile application, this data-driven diagnostic tool hosts millions of data points that date back to 30 years and cover more than 700,000 components on its cloud-hosted database. Shell LubeAnalyst has proven to be invaluable in helping determine the ‘health’ of both lubricants and equipment to avoid unplanned downtime. The mobile application makes it easier to register oil samples and access necessary information. Customers can submit samples using QR codes from virtually any location, thereby eliminating manual, paper-based processes and minimising risks of human error. This service has enabled Shell industrial lubricants customers to reduce total costs of ownership of heavy machinery.

Shell Wearable Technology – Shell’s introduction of wearable technology enables its technical field personnel to conduct on-site equipment inspection and communicate remotely in real-time with other Shell technical experts in Malaysia and other parts of the world for accurate diagnosis and prompt resolution. The wearable headset is equipped with a camera capable of capturing still images and projecting `live’ video feed, a microphone and a high-resolution micro-display screen. It is completely hands-free, voice-activated and rated for use in restricted zones where potentially hazardous materials are present.

Shell Wearable Technology
Shell Wearable Technology

For more information on Shell’s portfolio of industrial lubricants and technical services, send email to technical-my@shell.com or visit www.shell.com.my/business-customers/lubricants-for-business.html.

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25 years after creating a new segment – the modern SUV – almost overnight, the Toyota RAV4 has been voted as Japan Car of the Year 2019-2020. Announced this afternoon, the fifth generation of the popular SUV beat 9 other finalists in the annual event.

The jury this year consisted of 60 members, largely made up of motoring journalists based in Japan.

According to jury for the Japan Car of the Year (COTY), the RAV4 meets consumer needs of today as an SUV of the new era. In addition, the reasonable price of the Data Communication Module (a dedicated communication device) was commended.

“The combination of powertrains such as 3 types of AWD systems and the latest platform is both comfortable and enjoyable. The luggage space is wide and easy to use,” the jury’s statement added.

Japan Car of the Year 2019-2020

Other models which received special awards were the 7th generation BMW 3-Series, Nissan Skyline, Jeep Wrangler and Nissan DAYS/Mitsubishi eK CROSS/eK WAGON.

The Japan COTY event began in 1980 and between 1994 and 2014, non-Japanese models were in a separate category of Japan Import Car of the Year. From 2014 onwards, however, the organizers decided to stop having two categories and the first non-Japanese model to win the overall award was the Volkswagen Golf in 2014.

Toyota Soarer
The Soarer was the first Toyota model to win a Japan Car of the Year Award in 1981-1982. With the latest award, Japan’s No.1 carmaker has won 10 times (including the Lexus LS430 in 2006-2007).

JCOTY WINNERS

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