If you’re planning on buying a new Ford vehicle but cannot go to the showroom at this time because of the restrictions of the Movement Control Order, you can still start the process using a new service offered by Sime Darby Auto ConneXion (SDAC). It’s known as the ‘Digital Salesperson’ and is a dedicated WhatsApp live chat line to address customer queries relating to vehicle purchases.
“In light of the Movement Control Order being extended until 14 April 2020, we are introducing an alternative method of a ‘Digital Salesperson’ which will allow customers to continue conversing with us via digital means. This comes as we understand that there are customers wanting to purchase our vehicles, but unable to walk into our showrooms during this period,” said Syed Ahmad Muzri Syed Faiz, MD of Sime Darby Auto ConneXion.
“After the Movement Control Order ends, we will continue to offer this alternative method as we care and understand that customers may still want to limit public exposure,” he added, saying that the service will be available until the end of June 2020 and extended if it is popular.
The ‘Digital Salesperson’ can respond to product-related queries as well as provide information on any ongoing sales promotions. This service aims to bridge the gap by linking customers to an actual Ford authorised salesperson located nearest to them. Once connected, customers can know about colour and stock availability as well as loan financing options and other information concerning a purchase.
The ‘Digital Salesperson’ by SDAC is available to assist customers from 9 am – 4 pm, Monday – Friday. Customers simply need to WhatsApp +6019-204 1200 to start chatting and queries will be attended to within 24 hours.
With the introduction of this alternative option, customers would also be able to transact at their own convenience and pay the deposit for their vehicle – and take advantage of upcoming festive promotions. Once the Movement Control Order is lifted, the necessary documents can be signed and processed.
“When the Movement Control Order is lifted, we welcome customers who wish to come in-person to any of our flagship showrooms located at our latest automotive facility, Sime Darby Motors City, in Ara Damansara, as well as our showrooms at other parts of the country,” Jeffrey Gan, MD for Retail & Distribution, Malaysia, Sime Darby Motors, said.
“We would like to assure our customers that we have taken the necessary precautions to ensure the health and safety of our staff and visitors which includes, practicing social distancing. At certain showrooms, we require all visitors to perform temperatures checks upon entering the premise, in addition to supplying hand sanitiser dispensers located in the showrooms.”
For more information on Ford and the latest promotions, customers may also visit www.sdacford.com.my.
Click here for other news and articles about Ford and SDAC.
Germs are all over the place and they’ve been there all along. Over the thousands of years, the human body has managed to build up defences for some of them or making ‘deals’ that if they don’t kill the human they live in, they can just stay. Medical advances have helped to fight infections too when the defences have failed and we have become sick.
But now we have a new enemy – the COVID-19 coronavirus – which has impacted the whole world, creating a pandemic. It’s not an alien invasion that we have seen in the movies but seems like one with the way it has swept the world and is killing thousands. Worse, it’s an invisible enemy which we cannot see so we don’t know where it is. Droplets of the virus could be on your keyboard, deposited there after you touched a basket at the supermarket and didn’t wash your hands with soap and water after you got home.
A home for germs
Since the virus can be almost anywhere and remains dangerous for hours and even days, precautions have to be taken touching any surface. These include using sanitizing wipes, sprays or gloves as well as hand sanitizers whenever you are away from home (which would be less now). One place where many may forget such precautions is at the petrol station: having pumped petrol countless times in our lives, we just forget that the pump nozzle handle is a home for germs too.
Many different people grip the handle daily. Some may be sick and leave their germs behind and then if you are unlucky, you pick up the germs and then you get sick as well. Perhaps that is how you got the flu the last time, who knows? But fortunately, until now, the danger has been very low to the extent that the need to protect yourself when holding the handle is not that important. More important is that you avoid inhaling the fumes from the fuel which can be bad for you.
Avoid direct contact with your skin
Now, more than ever, you should take precautions when pumping petrol. If you use a credit card and need to enter a PIN, then you might want to either wipe the keypad first with an antiseptic tissue or use some other object to press the keys to avoid direct contact. The PETRONAS Setel system is a contactless system which activates the pump using the mobilephone and some pumps also have wave capability for credit/debit cards.
Next is holding the nozzle handle and for this, you could use gloves, which you should dispose of after use (to conserve your supply, you could probably just use one glove). Disposable plastic gloves (the thin type) are a risk as they could cause static electricity so use only latex gloves.
Or you could get an unused cloth or paper and use it as a glove. The important thing is just to avoid direct contact with the handle so your hand doesn’t pick up any germs.
The final step, if you feel it is necessary, would be to clean your hands using a hand sanitizer which you should have in your vehicle. Try to avoid touching too many areas in the cabin so as not to deposit anything on them and if possible, use antiseptic wipes to clean them (we’ll talk about that in another article).
Petroleum companies also do their part
The petroleum companies also realise the importance of ensuring that the surfaces and points of contact are kept as hygienically clean as possible for the safety of customers visiting their stations. At BHPetrol stations, for example, the staff frequently sanitize and disinfect many areas and also offer filling services for motorists who prefer not to get out to do it.
You probably use your car much less now with the Movement Control Order in effect, unless you are commuting daily because you are involved in one of the essential services. So consumption would be lower and a full tank will last you much longer than usual. But should you have a need to refuel, do keep in mind our suggestions – to protect yourself and your loved ones.
With its motorbike-filled motorways, Vietnam has never been a country that’s been associated with the production of cars although it does have some assembly plants. But VinFast, Vietnam’s first domestic automotive manufacturer, is driving the charge to shift perceptions of the country from being a car assembly shop to a major automotive manufacturer.
In a new documentary, ‘Geared for the Future’, to be broadcast on Discovery Channel [Astro Channel 551] at 8:05pm and Discovery Asia [Astro Channel 571] at 8:45 pm tomorrow night (Friday March 27), racing driver and car enthusiast Claire Jedrek, gets inside the action as VinFast sets its eyes to compete on the global automotive stage.
In this Discovery special, Claire speaks to experts and key industry players including Dr. Tran Đình Thien, member of the Economic Advisory Group of Vietnamese Prime Minister, motoring expert Keshvinder Singh Dhillon (Keshy) and Van Anh, Deputy CEO of VinFast, to uncover the story of Vietnam’s miracle growth and VinFast’s journey and goal of becoming the biggest automaker in Southeast Asia.
VinFast is fast proving itself as a major driving force after building Vietnam’s first homegrown car brand from scratch. In 2018, the company successfully launched its first car models within a span of just 2 years with an estimated investment of US$3.5 billion. It only took them 21 months to build a factory, complete car design, and start mass production – creating a record in the global automotive industry.
Claire visited Southeast Asia’s first fully digital automotive factory, observing the state-of-the-art technology that gets the job done. She shares with viewers the challenges behind creating a car that would appeal to the Vietnamese people and, at the test track, puts a VinFast car to the test.
These made-in-Vietnam cars may have just hit the market, but the company is ready to go full throttle. To date, the company has already received more than 17,000 orders from the domestic market. Its range will soon expand to include luxury cars, SUVs, electric motorbikes and buses which it plans to sell in other Southeast Asian markets and beyond.
Since the outbreak of the COVID-19 coronavirus pandemic in China, Geely Auto has been proactive in finding ways to keep its customers safe from infection. Its engineers developed a virus-filtration system that is incorporated in the vehicle’s climate control system within 20 days and then the company also introduced a fully contactless sales process.
Related: Geely Auto develops cabin virus-filtering system
Complementing the contactless sales process (a proprietary online sales system), Geely Auto has also improved upon its contactless home delivery system which looks to directly deliver new vehicles to customers’ homes or place of work rather than collecting from dealerships.
The new system will now use drones in select locations to pass new car keys to consumers by delivering directly to their door or balcony, furthering the distance between staff and consumer and creating a truly contactless process. This is especially important in these times when social distancing (being apart by one metre of more) is being emphasized.
Since the platform was launched in February, some 10,000 consumers have ordered and paid for vehicles on Geely’s online mall with a further 110,000 users registering their interest to buy a Geely vehicle in the short term. All confirmed orders and confirmed leads are a sent to local dealers who process orders and begin the home delivery process.
All Geely Auto vehicles are thoroughly disinfected (including through ionization) by the dealership prior to delivery.
As part of Geely’s commitment to developing cars which are more hygienically clean, Geely Auto has set aside a 370 million RMB (about RM228,600) fund that will focus on the development of cleaner, healthier vehicles providing clean cabin air and using materials that are antimicrobial in nature. The first mass produced vehicle equipped with anti-bacterial filters, the ICON, was launched in late February 2020.
“Geely Auto’s constant change to market requirements and consumer concerns is the driving force behind Geely’s continued success in the Chinese market,” said Victor Yang, Vice-President of Geely Auto Sales Company.
Social distancing is important during this COVID-19 pandemic. By being at least 1-metre (more more) apart from each other, the possibility of the transmission of the virus can be reduced. It’s a difficult thing to do but it is something we have to learn to do automatically if we are to defeat COVID-19.
To help spread the message, Volkswagen and Audi have modified their logos to show ‘distancing’. The move is being done through animations and images on social media channels and other media.
In the case of Volkswagen, the logo which has the smaller ‘V’ right over the ‘W’, the revised logo now has the ‘V’ moved further up, creating a bigger gap. The simple message is that we need to keep our social distance.
The German carmaker adds that ‘at Volkswagen, we traditionally stand together in all crises and support each other. We are convinced that together we will find new ways and solutions that will enable us to overcome this crisis. Right now, it is particularly important that we follow the rules of conduct and hygiene with a lot of discipline’.
Audi’s logo consisting of the familiar four rings, which has its origins going back to 1932, likewise depicts separation by having the rings set apart. In their usual configuration, they are interlinked, like the logo of the Olympics which, incidentally, have been postponed to 2021.
Social distancing is one of the measures that can help to break the chain of virus transmission. Once this can be achieved, the virus will not be able to infect more people and eventually, its threat will be reduced. That’s the reason why the government has the Movement Control Order which now extends until April 14, 2020. It aims to limit the gathering of people so that the virus cannot spread.
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