Mulai 1 Mac 2024, Syarikat Jualan Nasional Stellantis Malaysia (Stellantis Malaysia) akan memulakan pusat panggilan yang dikhaskan untuk kenderaan Peugeot, DS, dan Citroen di Malaysia. Inisiatif ini adalah sebahagian daripada peralihan strategik Stellantis untuk menyatukan pengedaran jualan dan meningkatkan pengalaman pemilikan kenderaannya di bawah pengurusan Stellantis Malaysia, bertujuan untuk menyediakan penjagaan pelanggan yang lancar sepanjang tempoh peralihan ini.
Pusat panggilan yang baru ditubuhkan akan berfungsi sebagai pusat utama untuk semua perkhidmatan sokongan pelanggan, merangkumi pertanyaan jualan dan selepas jualan, serta menangani sebarang aduan atau kebimbangan. Pemilik kenderaan Peugeot, DS, dan Citroen boleh dengan mudah menghubungi pusat panggilan melalui saluran-saluran berikut:
– Nombor Bebas Tol: 1800-18-STLA (7852)
– Alamat Emel: customersupport.my@stellantis.com
Waktu operasi untuk pusat panggilan dijadualkan dari Isnin hingga Ahad, bermula dari jam 8:45 pagi hingga 5:45 petang. Selain itu, untuk memastikan bantuan yang berterusan semasa kecemasan, Stellantis Malaysia akan melanjutkan sokongan 24 jam untuk kes kemalangan dan kerosakan, menegaskan komitmen mereka untuk menyediakan perkhidmatan pelanggan yang cepat dan boleh dipercayai.
Starting from March 1, 2024, Stellantis Malaysia National Sales Company (Stellantis Malaysia) will inaugurate a comprehensive one-stop call centre dedicated to Peugeot, DS, and Citroen vehicles in Malaysia. This initiative is part of Stellantis’ strategic shift towards consolidating sales distribution and enhancing the ownership experience of its vehicles under Stellantis Malaysia’s management, aimed at providing seamless customer care throughout this transition period.
The newly established call centre will serve as a centralised hub for all customer support services, catering to both sales and after-sales inquiries, as well as addressing any complaints or concerns. Owners of Peugeot, DS, and Citroen vehicles can conveniently reach out to the call centre through the following channels:
Operating hours for the call centre are scheduled from Monday to Sunday, spanning from 8:45 AM to 5:45 PM. Furthermore, to ensure continuous assistance during emergencies, Stellantis Malaysia will extend 24-hour support for accident and breakdown cases, underscoring their commitment to providing prompt and reliable customer service.
Following the announcement of the Conditional Movement Control Order (CMCO) recently, several automotive brands under the Naza Group have resumed operations. The companies representing the various brands are Naza Italia Sdn Bhd (Ferrari), NZ Wheels Sdn Bhd (Mercedes-Benz/Mercedes-AMG), Naza Kia Malaysia Sdn Bhd (Kia), Nasim Sdn Bhd (Peugeot), and Naza Euro Motors Sdn Bhd (Citroen and DS). Naza Motor Trading Sdn Bhd, which deals in multiple brands, has also resumed its operations.
The Naza Group is mindful of providing the highest priority on the health and safety of its employees and customers during this critical period. Strict safety measures and operating procedures enforced by the local authorities will be adhered to at the premises of each company. This would include the necessary hygiene and social distancing practices for customers’ peace of mind.
NZ Wheels is operating strictly on appointments only at its Klang Autohaus, KL North-East Service Centre and Johor Bahru Autohaus outlets. Customers who wish to visit the service centres are required to contact the respective outlets to make book an appointment.
NZ Wheels Mercedes-Benz Autohaus in Klang, Selangor
Naza Kia Malaysia is resuming full operations at its authorised outlets in stages. It has initiated the ‘Kia Promise’ programme which ends in June 2020 as an added assurance to customers that the MCO will not affect aftersales aspects.
This means that all existing warranties will remain valid even if scheduled maintenance service could not be performed during the MCO. The programme also covers vehicle warranties that end during the MCO as well as those unable to get warranty repairs performed on their vehicle during that period. Customers are also given an additional grace period of 2 months or 2,000 kms (in moderation) beyond the standard 6 months or 10,000 km service interval to service their vehicle following the end of MCO.
Owners should call the service centres in advance to book an appointment.
Owners of cars purchased from Nasim and Naza Euro Motors are also required to call in in advance to book an appointment for servicing. All warranties for the brands they handle will still be honoured if service appointments or due dates fall within the MCO period.
Naza Motor Trading has resumed regular business hours at the Naza Automall PJ in Selangor from 9 am to 6 pm. It has a variety of models from various brands available.
Naza Euro Motors Sdn Bhd, the sole distributor for DS Cars in Malaysia has officially launched the new DS Store Petaling Jaya, marking the first of its kind in Malaysia and Southeast Asia. The flagship outlet was inaugurated in the presence of Yves Bonnefont, CEO of DS Automobiles and Dato’ Samson Anand George, Group CEO, Automotive Group, Naza Corporation Holdings.
Weaving the excellence of French savoir-faire in a luxurious and modern space, the DS Store Petaling Jaya emphasises on the refined world of DS Automobiles, replete with its distinguished Corporate Identity in mind and French know-how in the premium segment. The design concept is based on DS Automobiles’ signature design philosophy for its outlets in key global markets, taking inspiration from the DS Spirit of Avant-garde as well as innovation and state-of-the-art features, only available in a DS vehicle.
The warm black, carmine red and champagne colours iconic to the DS brand adorns its walls and floors of the store, exuding a designer ambiance with great precision and creativity. At the centre of it all is the première appearance of the DS 7 CROSSBACK, which captivated guests and business partners alike at the event. With a total floor space of 3,230 sq ft, the new DS Store Petaling Jaya has the capacity to display three cars at any one time and offers 3S facilities for the convenience of DS owners. The outlet will serve as a one-stop centralised hub for DS owners and prospective customers to experience the very best of what DS Automobiles has to offer.
Dato’ Samson Anand George, Group CEO, Automotive Group, Naza Corporation Holdings said, “The new DS Store Petaling Jaya is the first to be introduced in Malaysia and in Southeast Asia. It is designed to provide premium service and the best in customer experience. The DS Store is about inviting visitors to immerse themselves in the values of the DS brand and gives visitors sophistication at their fingertips to configure, personalise and view their new DS.”
“With DS Automobiles’ fervent support and vision to continue accelerating DS brand development in Malaysia, we plan to invest RM5 million for marketing, operations and such in 2019, on top of the initial investment of RM2 million to set up the flagship store,” added Dato’ Samson. Present to officiate the new DS Store launch was Yves Bonnefont, CEO of DS Automobiles, who commented, “Each DS Store embodies DS Automobiles universe and is inspired by parisian luxury boutiques with its very own atmosphere. It is designed to place the customer at the centre of the brand experience.”
DS Automobiles is a world-renowned French premium brand known for its exclusive and exceptional customer experience through outstanding products and exacting standards of service that are distinctively theirs. The new DS Store Petaling Jaya will offer a new approach to customer experience for French know-how and high-end automotive products. A dedicated Customer Lounge welcomes discerning customers to configure, personalise and purchase their finest DS in-store, guided by a DS Advisor. The car exhibition area gives pride of place to a flagship model from the DS collection. Also on display is a large collection of DS lifestyle products inspired by DS Automobiles’ distinctive brand values of French expertise in opulence, refinement, personalisation and advanced technology.
A virtual reality experience at the VR Zone adapts the advanced technology of DS Virtual Vision, giving visitors a peek into the latest DS models where they can virtually view, explore, customise and interact with the cars in an almost realistic manner.
DS Automobiles currently has 450 DS Stores worldwide and continues to pique the interest of premium car enthusiasts globally.
