Setel, introduced in 2018, has made things more convenient for motorists as they can make contactless payments. The mobile app allows motorists to make payments using their smartphone in the car when parked next to a Setel-linked pump at PETRONAS stations.
During the pandemic, the value of Setel was very clear as there was no need to interact with the cashier or even touch the keypad to enter the PIN. It was only a pity that the filling process still needs to be done by the driver but maybe one day, it will be automated, as Hyundai has shown with its prototype robot handling charging of EVs.
Over the years, Setel has kept track of feedback from users and noticed that there were some people who may have older phones with limited functionality and connectivity. It’s like having an old computer which has difficulty running the latest software, so new features cannot be enjoyed.
Chevron Malaysia Limited, which markets the Caltex products, now offers customers a mobile payment app for more convenience. Known as ‘CaltexGO’, it is currently available for use only at Caltex stations in the Klang Valley. The company says that coverage will extend to other parts of the country by the first half of 2022.
Development of CaltexGO for Malaysia was done with feedback from CaltexGO users in Singapore, Thailand, Caltex family and friends trial users, and learning from industry best practices. The integrated mobile app provides a faster and easier way for motorists to pay for fuel, earn and redeem loyalty card points.
The app, which is available for both Android and iOS smartphones and tablets, can also be used to locate a service station and to view electronic receipts. The cashless transaction will also be welcome in these times when there a need to practice social distancing as the process (other than inserting the pump nozzle) can be done from within the safety of the vehicle.
“At the very heart of the CaltexGO implementation is our customers. More than just delivering quality products and services, our priority is to improve our customers’ experience and subsequently, continue their journeys on the road. And with CaltexGO, motorists who are keen to get in and out of the service station can now fuel up, skip the queue, and pay,” said Jay Gomez, Country Chairman of Chevron Malaysia Limited.
Always take care when pumping fuel, and be sure your handphone is not in use (it is an offence to use a mobilephone at a petrol station).
Although mobile payment is gaining popularity, safety requirements at the service station have not changed. Motorists should only use their phones after their vehicle’s engine is switched off, when inside an enclosed stationary vehicle or when inside the convenience store. Caltex advises customers to be mindful of their surroundings and focus on the refueling task at hand.
First-time users of CaltexGO who pump a minimum of RM30 worth of fuel at a Caltex station will receive a RM5 cashback. They will also receive another RM5 cashback when they pump a minimum of RM30 on subsequent visits (capped at 2 times per user at RM10 cashback throughout the promotion period ending December 31, 2021).
In these pandemic times, close contact is discouraged to avoid the risk of spreading the coronavirus. It’s a serious matter, which is why measures such as use of facemasks (double is better) and even face shields are recommended to be used whenever leaving the home. This new situation, which has been with us for about 18 months, means that many of the things we have been doing need to change in some ways.
When sending a car to a service centre for maintenance or repairs, it used to be that you could just drive in (though an appointment has always been recommended) and be served. Now, an appointment is necessary so that the service centre can be prepared to receive a customer and comply with the Standard Operating Procedures.
Timely introduction of app
Thus when Mitsubishi Motors Malaysia (MMM) introduced their MITSUBISHI CONNECT MY mobile application in June 2020, it was very timely and contributed to helping vehicle owners communicate in a safer as well as more convenient manner with their dealership.
“The pandemic has created great demands on us as a society and despite the challenges; it also allowed us to be more resilient and agile in this new digital technology environment. Besides technology on improving customer’s convenience, the safety of our customers and staff is also our utmost priority,” said Tomoyuki Shinnishi, CEO of Mitsubishi Motors Malaysia.
Additional features
With kaizen (constant improvement) very much a part of MMM, the MITSUBISHI CONNECT MY app has received enhancements after a year. The mobile app already enables Mitsubishi owners to book a service appointment, receive service appointment reminders and check service histories.
Now it also enables owners to be aware of the progress of work on their vehicle after they have sent it to the service centre. Through the app, they will receive status notifications and be informed when they can collect their vehicle.
With the MITSUBISHI CONNECT app, owners can communicate with the authorised dealers easily, minimising direct contact.
Keeping track of the vehicle’s service cost and warranty details is another one of the useful functions. Owner can be informed about their upcoming service cost with an estimation and warranty details for ease of planning. In addition, roadtax and insurance renewal reminders will also be sent through the app.
When help is needed
Additionally, Mitsubishi owners can request roadside assistance service in a breakdown or accident using the SOS Trace & Track feature. By tapping on the ‘SOS’ function on the app, the user’s location can be tracked accurately using a GPS locator and its details will be verified by customer service personnel from Mitsubishi Motors Malaysia who will send help immediately.
Other useful functions of the MITSUBISHI CONNECT MY app include staying in touch with the Mitsubishi Assist 24Hrs customer careline and contacting a 24-Hour breakdown assistance service throughout Malaysia as well as emergency services, should the situation arise. And, of course, the locations of all authorised Mitsubishi Motors dealers in Malaysia can be found in the app database.
“With the enhancements of the MITSUBISHI CONNECT MY mobile app together with the Mitsubishi Online Showroom, we want to assure our customers that we are engaging with them through a seamless journey from purchase to ownership in a safe environment,” said Mr. Shinnishi.
Visit www.mitsubishi-motors.com.my to know more about Mitsubishi vehicles and services in Malaysia, and the locations of authorised dealerships.
Vaccination does not make you immune to COVID-19 infection. You can still get infected and you may not show symptoms but can spread the coronavirus. Do not stop taking protective measures such as wearing a facemask, washing hands frequently and social distancing.
This month is a good time if you’re shopping for a new car this month as some companies are offering special deals that can save money. One of them is Volkswagen Passenger Cars Malaysia (VPCM) which is giving another RM1,000 off for all new Volkswagen models booked through authorised dealers from today till December 7, 2020.
This offer is valid for bookings made at all Volkswagen dealerships nationwide or if you prefer to do so from the comfort of your home, you can use the eShowoom. This online facility has a Vehicle Configurator so you can be more specific about your requirements with the vehicle you want to buy.
Passat R-Line – one of the models that you can get the discount for.
The Volkswagen range in Malaysia currently consists of the Vento, Golf, Passat, Tiguan and Arteon. Customers enjoy a 5-year warranty (unlimited mileage), 3 years of free scheduled maintenance and complimentary Roadside Assistance for the first 5 years.
Milestone number for mobile app
Two years after its launch, the Volkswagen Cares mobile app has reached the milestone achievement of 30,000 downloads and members. The app is part of the Volkswagen Cares aftersales initiative to provide the best for Volkswagen owners in the country.
A completely local initiative, the Volkswagen Cares app was developed and is managed locally for the Malaysian market. It is an essential tool for owners who can stay in touch with VPCM and its dealers easily.
Improving overall ownership experience
“The app was created to make our services more accessible to our customers, and further improve their overall ownership experience. The convenience of accessing the Volkswagen world via mobile app is offered in different Volkswagen markets around the world, and what we are also delighted to note is that our app has seen an unparalleled take-up rate compared to other markets managed by the Porsche Holdings Group,” said Erik Winter, Managing Director of VPCM, adding that a revamp in 2021 will see enhancements being made to the app.
Free vouchers for service and service package vouchers are offered through the app. Those with vehicles five years and older under the Volkswagen Care Plus programme may also view and access their benefits through the app. Roadside assistance is also available via the app.
Non-Volkswagen owners can also use the mobile app at no charge. They can find out about sales offers, view videos and receive sales and event updates. It is available for IOS and Android devices and can be downloaded from the App Store and Google Play Store.
Owners of Mitsubishi vehicles can now easily connect to authorised service centres with the MITSUBISHI CONNECT mobile application introduced by Mitsubishi Motors Malaysia (MMM). The application for smartphones offers a range of vehicle-related services such as scheduling a service appointment with preferred service centres, keeping track of vehicle maintenance history and receiving reminders for the next service.
Also connects to the customer careline
Available free from the Google Play Store and Apple App Store, the mobile app also allows owners to stay in touch with the 24Hrs Mitsubishi Assist customer careline. This provides them with 24-hour breakdown assistance throughout Malaysia as well as other services should an emergency arise. By tapping on the ‘SOS’ function on the app, the user’s location can be tracked accurately using phone’s GPS location service and its details will be verified by MMM’s customer service personnel in order to send help immediately.
Other functions of the mobile app include keeping owners up to date with the latest news and promotions, search for product information and download e-brochures.
Guidance to dealerships
MITSUBISHI CONNECT, which can be used for multiple vehicles in a single account, can also be used to locate the nearest Mitsubishi authorized dealership with dealer information shown. Route guidance by the app can then show the way to the dealership.
“COVID-19 has propelled the shift towards digital transformation and now MMM is pleased to offer MITSUBISHI CONNECT to all our owners. With the MITSUBISHI CONNECT mobile application, Mitsubishi owners can adapt to the new normal by utilizing mobile technology to retrieve their vehicle and service information, as well as gain access to other functions and benefits at their fingertips no matter where they may be,” said Tomoyuki Shinnishi, Chief Executive Officer of MMM.
