vehicle repairs Archives

Edaran Tan Chong Motor’s Nissan Flood Relief Assistance Program gives owners up to 12 months to settle the total bill

For many motorists, having their vehicle damaged by flooding can mean a very expensive repair bill. If they have insurance coverage that includes flood damage, then they won’t be so badly impacted but many motorists do not have such cover as it is excluded. It can be included (along with other additional cover like windscreen breakage and passenger liability) for an additional fee and if you do live or park in an area that is likely to flood regularly, you may want to add on such coverage.

For those who will have to pay the bills themselves, companies like Edaran Tan Chong Motor (ETCM) and Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS) have a Flood Relief Assistance program for Nissan owners whose vehicles have been damaged by the floods. The program offers a discount on parts and labour, extended repayment on the total bill, and free towing services (terms and conditions apply).

Discount and extended repayment plan
A discount of 20% discount will be given on parts and labour charges used for repairs of flood-damaged vehicles. All Nissan Genuine parts used come with a 6-month/10,000-km warranty (whichever comes first).

Understanding that there will be other heavy expenses, especially if the home has also been flooded, owners can repay the total bill over a period of up to 12 months under the Easy Payment Plan.

Also available are Free Towing and Door-to-Door Towing service for vehicles that are badly affected by flooding. The Collect & Deliver service for usual maintenance service over the weekends is also now available.

Special upholstery restoration prices are also available at RM1,655 nett for sedans and RM1,988 nett for MPVs, SUVs, and pick-ups or vans.

Nissan owners can contact the Nissan Customer Care Centre Hotline at 1800-88-3838 for assistance. To locate a TCEAS outlet near them, visit www.tceas.com/servicecentre.

Nissan recognises top performance of aftersales services by Tan Chong in Malaysia

Vaccination does not make you immune to COVID-19 infection. You can still get infected and you may not show symptoms but spread the coronavirus. Do not stop taking protective measures such as wearing a facemask, washing hands frequently and social distancing.

Honda Insurance Plus owners can get up to RM1,500 allowance if their vehicle was damaged by floods

While the price is an important factor when you buy a new car, you should also consider the larger ‘package’ that a brand offers. You are going to have the car for a while and having an enjoyable ownership experience where the dealer looks after your needs will make a difference to that experience. How the company cares for its customers is also very important.

Honda Malaysia, for instance, has a high standard of customer care and that is now being demonstrated by its Flood Relief Programme to provide aid to Honda customers whose vehicle have been affected by the recent floods. With this programme, repair services with reduced parts prices for affected Honda customers at the flood-stricken areas will be available until January 31, 2022 (terms and conditions apply).

Honda owners who purchased their vehicles from authorised Honda dealers in Malaysia will be entitled to a 25% discount on genuine parts when they bring their vehicles to any authorised Honda service centre for an assessment and inspection service, as well as repairs.

Owners who have chosen Honda Insurance Plus (HiP) can enjoy a free inspection (terms and conditions apply) for their vehicles to ensure that they are safe to drive and in good running condition, especially after the floods.

In addition to providing towing service for vehicles damaged by the floods to the nearest authorised Honda dealership, HiP customers are entitled to receive flood allowance of up to RM1,500 to alleviate their burden. At the same time, Honda Malaysia is working closely with the insurance companies to expedite the claim process for affected customers.

“We are deeply saddened by the floods that have inundated several states in Malaysia, which resulted in the evacuation of many people from their homes and caused significant damage to their properties and motor vehicles. Striving to be a company society wants to exist, we continue to look for ways to help the communities around us who are in need. We hope that with the rolling out of this Flood Relief Programme, we can help to relieve the burden of our valued customers. Our thoughts and prayers are with the people who are affected by the floods, and we hope everyone continues to stay safe during these challenging times,” said Honda Malaysia’s Managing Director & CEO, Madoka Chujo.

For more information on the Flood Relief Programme and HiP, owners can call Honda Malaysia’s Toll-Free number at 1-800-88-2020 or visit www.honda.com.my.

Mitsubishi Motors Malaysia offers free/subsidised towing services to vehicle owners affected by floods

Although the Mitsubishi Triton truck, XPANDER MPV and Outlander SUV have more ground clearance and can cross flooded stretches of road without much problem, the recent floods in many parts of the country have been extremely severe. In many areas, the water level has been so high that vehicles have been almost fully submerged. There’s no way that any vehicle can escape from damage in such an extreme condition and for owners, there will be an expensive repair bill.

To help ease this unexpected expense (especially at a time when many are facing financial challenges), Mitsubishi Motors Malaysia (MMM) has a flood relief program for Mitsubishi owners in Kuala Lumpur, Selangor, and Pahang who have suffered vehicle damage due to the floods.

Discounts on parts and labour
Under the program, Mitsubishi vehicle owners (who purchased their vehicles from authorised Mitsubishi Motors dealers) will be given a 30% discount on Mitsubishi genuine parts and a 50% discount on labour costs for all repair work done on flood-damaged vehicles at authorised Mitsubishi Motors service centres. This offer available until January 20, 2022.

Free or subsidised towing services
In addition, MMM will also support Mitsubishi owners by offering free towing services. All the owners need to do is to contact Mitsubishi Assist 24Hrs customer careline (MA24) at 1-800-88-2166 to request this service which will bring their vehicle to the nearest authorised Mitsubishi Motors service centre. In the event that they do not use MA24 and do not have insurance coverage for towing there vehicle to the nearest authorised service centre, they can still apply for rebates worth up to RM300. However, they are required to lodge a police report concerning the vehicle being caught n a flood.

“Our thoughts are with Malaysians impacted by the aftermath of the flash floods tragedy. All of our service staff and authorized dealers are ready to assist our Mitsubishi owners with their affected vehicles. We hope that this flood relief program will help ease the burden of our customers going through this difficult time,” said Shinya Ikeda, CEO of Mitsubishi Motors Malaysia.

Although Mitsubishi vehicles have high ground clearance which enables them to cross flooded roads and rough terrain, the recent floods were severe and many vehicles were damaged by water reaching above the window level.

For further information on the flood relief program, call MMM’s Customer Careline at 1-800-18-8161. To locate an authorised Mitsubishi Motors dealership, click here: www.mitsubishi-motors.com.my/service-locator/ .

Mitsubishi Motors Malaysia improves functionality of MITSUBISHI CONNECT MY app

BMW Group Malaysia and Volkswagen Passenger Cars Malaysia offer support for flood-damaged vehicle repairs

Volkswagen offers discount, interest-free repayment
Owners of Volkswagen vehicles who have had their vehicles damaged by the floods will be pleased to know that if they use authorized Volkswagen service dealerships, they can get 30% off parts and labour for repair works. This offer is available from now until February 28, 2022. Owners are encouraged to download the new Volkswagen Cares app (Apple App Store/Google Play Store) to redeem the flood relief support voucher. Terms and conditions apply.

To further alleviate the financial burden that many may be facing, there is also an easy payment plan where owners have the option to spread out their bill over 6 or 12 months with no interest charged (terms and conditions apply).

“All of us at Volkswagen Passenger Cars Malaysia are deeply saddened by the flash floods that struck Malaysia over the weekend. Our thoughts are with those who are impacted and are facing loss and damages in the aftermath. We hope that our assistance will help to relieve the burden of our owners during this difficult time,” said the company’s Managing Director, Erik Winter.

BMW Group Malaysia offers reductions and rebates
BMW Group Malaysia is also offering support to its customers with up to a 20% reduction on parts repair for BMW, MINI and BMW Motorrad owners affected by the flood over the weekend. Authorized dealerships will also provide an RM300 rebate on the towing cost for affected owners. The reduction and rebates are valid until January 31, 2022.

“Following the flood cases that have been reported in various states in the country, we remain committed to deliver peace of mind for our customers throughout their ownership experience, even during this challenging time. To this end, BMW Group Malaysia and our network of dealers stand ready to provide our customers with the needed support when it comes to their vehicles,” said Hans de Visser, Managing Director of BMW Group Malaysia.

To obtain support, owners can contact their preferred authorized dealership or contact the BMW Roadside Assistance for more information. Alternatively, they may also contact the Customer Interaction Centre at 1 800 88 3000.

Making things easier for Volkswagen owners in Malaysia during these difficult times

These are difficult times for everyone and reducing expenses is even more important than ever before. To help those who own a Volkswagen vehicle, Volkswagen Passenger Cars Malaysia (VPCM) has come up with a few initiatives that can save them money and give them some ‘breathing space’.

Extended payment plan with 0% interest plan
Vehicles need to be serviced periodically, even though their usage may have decreased considerably due to the restrictions of Movement Control Orders over the past year.

For those who send their vehicles to selected authorised Volkswagen dealers, there’s a flexible payment plan which allows them to spread out their bill over 6 or 12 months. Even better – no interest rate will be charged (terms and conditions apply). However, payments must be by a credit card.

20% service discount
Those who have registered for Volkswagen Care Plus (VCP) will enjoy more savings. These include three 20% rebate vouchers for maintenance service at authorised Volkswagen service centres. The vouchers can be used from the fifth year of service and the following two services during the period of 3 years. Additionally, customers will enjoy 2 years of free roadside assistance under VCP (terms and conditions apply).

30% discount for repairs
Every ringgit saved is a ringgit earned, and this is the basis of VPCM’s Repair Packages offerings. There’s a 30% discount on selected Repair Packages when they repair their cars at authorised Volkswagen service centres. This is applicable for Volkswagen models older than 5 years.

The Volkswagen Insurance Plan (VIP)
The Volkswagen Insurance Plan (VIP) has many benefits which will prove valuable if repair claims are necessary after an accident. If the vehicle is not more than 10 years old, there is no betterment cost for any replacement parts used. The comprehensive coverage includes various value-added services without any extra charges. Additionally, there is an agreed sum and insured value for vehicles up to 10 years old in the event of total loss.

Other VIP benefits include prioritised claim approval, windscreen replacement approval within 2 hours, roadside assistance with 24-hour emergency towing, and assurance that repair work conducted at authorised Volkswagen Body & Paint centres are in accordance with Volkswagen repair standards and only genuine parts are used.

Visit www.volkswagen.com.my for more information or to locate an authorised dealer and service facilities anywhere in Malaysia.

Click here for more news and articles about Volkswagen.

Service centres closed but assistance still available from some car companies

With the Movement Control Order (MCO) in effect for 2 weeks, most industries are required to suspend their operations and activities unless they are designated as essential services or industries. Where the auto industry is concerned, this means not just closing the head office and branches but also showrooms, service centres and assembly plants. No new vehicles will be produced and deliveries will not be carried out. This situation will last till March 31, 2020.

Nevertheless, many car companies are maintaining support for their customers who may have problems with their vehicles. At this time, the MCO does not stop travel on public roads so the vehicles may still be used for essential journeys, ie to replenish supplies or buy medicine. You can also go to restaurants that are allowed to operate but you must take the food home, not dine on their premises which would be an offence.

*If you are travelling on PLUS expressways and have a breakdown, there are telephones every 2 kms to call for help.*

Should you have problems with your vehicle at such times, it will still be possible to get assistance. Towing services are allowed to operate and virtually all car companies and insurance companies offer such assistance if you contact their Call Centre, most of which operate 24 hours every day. The following companies have informed us of the numbers that their customers can call if help is needed:

Daihatsu: 1-300-88-3667

Ford: 1-300-38-3181

Perodua: 1-800-88-5555

Proton: 1-800-888-398

Lexus: 1-800-88-LEXUS (53987)

Mazda: 1-800-22-8080 or 1-800-18-8011

Mercedes-Benz: 1-800-88-1133

PLUS: 1-800-88-0000 (emergency telephones also available every 2 kms on PLUS expressways)

Renault: 1-800-18-8663

Toyota: 1-800-99 TOYOTA (869682)

Volkswagen: 1-800-18-8947 (Customer Care) | 1-800-88-2389 (Roadside Assistance

The latest information provided by the National Security Council concerning the MCO is that, besides towing services, mechanics are permitted to operate during the 2-week period and workshops may also carry out vehicle repairs (but probably not normal servicing).

Piston.my

vehicle repairs

Edaran Tan Chong Motor’s Nissan Flood Relief Assistance Program gives owners up to 12 months to settle the total bill

Honda Insurance Plus owners can get up to RM1,500 allowance if their vehicle was damaged by floods

Mitsubishi Motors Malaysia offers free/subsidised towing services to vehicle owners affected by floods

BMW Group Malaysia and Volkswagen Passenger Cars Malaysia offer support for flood-damaged vehicle repairs

Making things easier for Volkswagen owners in Malaysia during these difficult times

Service centres closed but assistance still available from some car companies

Edaran Tan Chong Motor’s Nissan Flood Relief Assistance Program gives owners up to 12 months to settle the total bill

Honda Insurance Plus owners can get up to RM1,500 allowance if their vehicle was damaged by floods

Mitsubishi Motors Malaysia offers free/subsidised towing services to vehicle owners affected by floods

BMW Group Malaysia and Volkswagen Passenger Cars Malaysia offer support for flood-damaged vehicle repairs

Making things easier for Volkswagen owners in Malaysia during these difficult times

Service centres closed but assistance still available from some car companies

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