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PLUS

The people at PLUS Malaysia Berhad, the North-South Expressway (and other highways), must feel very ‘wanted’ these days as their company is the subject of a potential takeover. Various parties have made proposals to the government but the latest from Khazanah Berhad, the majority shareholder of PLUS, is that they are not planning to sell it. “We are not in the mood of selling the asset and we actually haven’t got any kind of bidding process going on,” its MD, Datuk Shahril Ridza Ridzuan, revealed.

Nevertheless, to support a proposal from one group led by Tan Sri Halim Saad (who was actually involved in the original company that built the North-South Highway), some information on the debt and operational efficiency of PLUS has been made public. However, it seems that this information is not only inaccurate but also misleading, according to PLUS, which has issued a detailed clarification.

There are three points which PLUS considers inaccurate and misleading:

  • “Since the takeover, the debts have risen almost 10 times the tender price of RM3.4 billion in 1988. Only RM700 million [of debt] has been paid. Where did the money (cash from annual revenue) go?” 
  • “When he (Tan Sri Halim Saad) left the highway operation 9 years ago, PLUS’ borrowings stood at RM6 billion, 5 times less than its current debt. 
  • “Private companies can run PLUS more efficiently”

Here’s what Datuk Azman Ismail, Managing Director of PLUS, has to say in response:

“When Syarikat Danasaham Sdn Bhd (subsequently transferred all assets to Khazanah Nasional Berhad) took over UEM Group Berhad (UEMG) from Renong Berhad and privatized UEMG in 2001, PLUS was a wholly-owned subsidiary of UEMG and was already a debt-ridden company with a total borrowing of RM16.5 billion on its balance sheet as at 31 December 2001. This amount is almost 3 times higher than the figure quoted in Tan Sri Halim Saad’s statement.

Subsequently, UEMG under the new shareholder, Danasaham, successfully listed PLUS shares on Kuala Lumpur Stock Exchange (now Bursa Malaysia) through an IPO exercise in 2002 at the value of RM12.75 billion, then only pared down PLUS’ debt substantially to RM7.2 billion.

PLUS was listed on Bursa Malaysia for 9 years and during this period, PLUS grew its business through various acquisitions of brown field (existing) highways together with their borrowings, which included ELITE and LINKEDUA.

PLUS
The expressways currently owned, managed and maintained by PLUS. The 748-km long North-South Expressway from Bukit Kayu Hitam in Kedah  to Johor Bahru was constructed in phases over a period of 7 years and opened in September 1994.

PLUS was subsequently taken private in November 2011 under the joint offer from UEMG and Employee Provident Fund Board (EPF), based on the approved valuation of RM23 billion, to address the conflicting pressures between the foreign/institutional investors and various stakeholders arising from toll rate increase issue. In order to fund this privatization cost of RM23 billion as well as the refinancing of PLUS borrowings totaling RM11.5 billion, PLUS had to gear up by issuing an enlarged Islamic Sukuk of RM30.6 billion in January 2012.

The Board of PLUS realized the growing competition that PLUS is facing against the other emerging highways, the public transport system and disruptions in digital technology. Hence, the Board took the decision to recruit the best talents and adopted a new business plan which includes optimizing non toll revenue and operation cost efficiency within the organization. The company continues to drive investment in the latest technologies towards the development of smart highways for the benefit of all customers.

PLUS is considered not only the largest and most experienced toll concessionaire in Southeast Asia but also among the top 10 toll highway companies in the world, and always benchmarks itself against the yardstick of operational and cost excellence. According to a recent benchmarking report, PLUS excelled in Operations as well Mechanical & Electrical maintenance and performed better than its domestic peers.

PLUS
High traffic volumes on all the highways are common during festive seasons. As part of congestion management of the highway, PLUS works closely with the government authorities in line with their framework and regulations to facilitate RFID tag detection along the highway which is a pre-requisite prior to introduction of multi-lane free flow traffic system with no toll plazas in the future.

The dynamic tolling system which is being developed by PLUS will reduce bottlenecks during peak hours. Through this latest technology, real-time information on road and weather conditions ahead will be made available to all highway users. The overall safety of highway users and PLUS personnel is also further enhanced with the deployment of mechanized roadwork vehicles.PLUS manages over 1,100 kms of highways, along with 8,303 slopes, 2 tunnels (ie the Meru and Menora Tunnels), 741 bridges (including major bridges like the 1st Penang Bridge, JB Causeway, Linkedua) and 6,187 drainage/culverts. All these need constant maintenance and PLUS undertakes more than 10,000 inspections annually. Furthermore, these assets are all built over a wide variety of conditions from peat/swampy land to undulating terrain.

PLUS R&R
One of the R&R areas along the N-S Expressway with an overhead bridge that also houses restaurants and other facilities.

Apart from that, we continue to rejuvenate and enhance our 29 Rest and Services Areas as well as 50 lay-bys, 4 overhead bridge restaurants, 114 interchanges, 104 toll plazas and 1,212 toll lanes, of which the cost of maintenance works and upgrading projects are fully borne by PLUS.

PLUS R&R areas in selected locations are being refurbished into contemporary and family-friendly places to meet the demands of today’s highway travellers. Our business partners (ie the stall operators) benefit directly from all these improvements as it enlarges their customer footprint.

Penang Bridge
PLUS is also responsible for management and maintenance of the 13.8-km Penang Bridge which was opened in 1985.

Our aim is to provide a safe and enjoyable experience in keeping with an increasingly affluent Malaysian society and putting PLUS in the forefront of Malaysia’s modern infrastructure serving new townships and industrial areas along the highway corridors. We are committed to fulfil our social obligations under the Shared Prosperity Vision as we strongly believe that being a good responsible corporate citizen is good for business.

It is also worth noting that PLUS has not increased its toll rates for 14 years since 2005 and the current toll rate per kilometre of the N-S Expressway and ELITE are one of the lowest in the country.

The profits received by PLUS are distributed to its shareholders – EPF and Khazanah Nasional Berhad (via its wholly-owned subsidiary, UEM Group) – to benefit some 14 million EPF contributors, ie the Rakyat and the Government.

The new management is powering change by using technology and digitization to disrupt the barriers that once stood in the way of doing things better in PLUS. These initiatives will enhance the safety of motorists and employee productivity, which invariably will reduce cost.

We remain committed in our relentless efforts to provide our customers a safe, comfortable and enjoyable highway experience.”

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The Ministry of Works has announced that highway users will enjoy toll discounts of between 10% and 30% on 21 highways, while a 10% toll discount will be given at two toll plazas in conjunction with Deepavali. Most highways will provide the discounted rates beginning on October 27, 2019 (Sunday) from 12.00 am to 11:59 pm. The chart below shows the highways and discounts available – for Class 1 vehicles only.

Highway discounts

All highway users are advised to adhere to the travel rules and signage provided when passing through all toll plazas to ensure a smooth and safe journey to the destination. In addition, highway users are also advised to plan their journey in advance by following the Travel Time Advisory Schedule provided by some of the concessionaires.

PLUS, for example, has this chart (below) which shows suggested starting times for those travelling on its North-South Expressway from today until October 29.

Deepavali

PLUS also reminds highway users to reload their Touch‘nGo cards with sufficient value for the entire journey. They can reload at any of the 10,000 reload centres covering ATM machines, R&Rs, petrol stations, malls, self-service kiosks and convenient stores throughout the country. However, they will not be able to reload at PLUS toll plazas from today until October 29, 2019. This is to facilitate smoother traffic flow during the upcoming Deepavali season when high traffic volumes are expected.

Touch'NGo card
Be sure you have enough balance in your tollcard as reload lanes on PLUS highways will be closed. A good idea would be to store RM20 in your MyKad for emergencies so you can enter the highway and find a R&R to reload instead of blocking other vehicles because you cannot go through. To know if your MyKad can be used for Touch’NGo payment, check the back of the card for the logo.

LATAR

The latest traffic information can also be obtained from the TMC Highway Authority Malaysia (LLM) traffic management centre operating 24 hours a day via 1800-88-7752 or @LLMinfotrafik Twitter account or any other highway customer service centre.

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Motorists who were travelling to Ayer Keroh along the North-South Highway yesterday would have experienced some delays in the afternoon due to the closure of exit lanes at the Ayer Keroh Toll Plaza. This was necessary because of an incident at 11:30 am involving a lorry carrying WRDA 96M (a chemical admixture used in construction work) which spilled the chemical as it turned a few metres before the toll plaza exit lane. Although no one was injured, the situation was considered hazardous and taking into account the safety of highway users and toll plaza staff, the Fire and Rescue Department ordered the exit lanes to be immediately closed to all vehicles. The closure was also to facilitate cleaning, evaluation and removal works to be done in a safe and controlled environment.

Throughout the closure period, information and messages on the incident were continuously disseminated through highway electronic message boards at strategic locations, the PLUSTrafik Twitter and other social media platforms. Highway users were advised to exit the PLUS highway through the Simpang Ampat (Alor Gajah) and Jasin toll plazas.

PLUS

“The Fire and Rescue Department teams from Ayer Keroh, Alor Gajah and Tangga Batu as well as Hazmat and Propel were able to undertake immediate and smooth incident clearance works and it contributed to all exit lanes being re-opened to all at 3:50 pm,” said PLUS Chief Operating Officer, Zakaria Ahmad Zabidi. He applauded and thanked all agencies for their collaboration in controlling and containing the chemical spillage incident.

“PLUS would also like to thank all highway users for their cooperation and understanding throughout the whole event. They enabled us to carry out smooth and swift clearance works during the incident,” he added.

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Development of the highway network in Malaysia began in the 1980s and with the announcement of each new highway project, there was the promise of ‘smooth, jam-free motoring’ between destinations. That was true for a while as the total vehicle population was still not very large. Furthermore, the number of townships and housing estates was also small, so there wasn’t a huge volume of traffic moving daily to the urban centres.

Today, a new highway seems to provide the ‘promise’ for a short while and then congestion starts. It gets worse and worse and sometimes, the highway concessionaire may try solutions like adding lanes. But it is often unsatisfactory, especially for those who pay toll.

The Smartlane initiative
PLUS Malaysia Berhad constantly looks for ways to reduce congestion on its highways and this October 23, it will try out a manual pilot SmartLane initiative to mitigate and evaluate the traffic congestion flow between the Setia Alam exit towards the Shah Alam Toll Plaza in Selangor.

After a period of observation and evaluation, PLUS plans to implement the Intelligent Transport System (ITS) and establish an electronic SmartLane, similar to the ones presently applied in the United Kingdom and Holland.

The aim is to optimize the use of the left-most lane to enhance the flow of traffic with the aim of reducing congestion for highway customers who travel between Setia Alam to Shah Alam on the NKVE (New Klang Valley Expressway) during the morning rush hours.

PLUS Smartlane

Pilot sector covers 6 kms
This pilot implementation covers the NKVE stretch between Km 3.2 and Km 9.2 on the northbound side towards Petaling Jaya/Subang. It will be activated between 6:30 am and 9:30 am every Monday to Friday. During these morning peak hours, the left-most lane will be opened and used as a temporary additional lane to increase lane capacity and promote smoother traffic flow.

“Our studies have shown that the convergence of traffic as well as climbing areas contributed greatly to the congestion on the NKVE. The SmartLane pilot project is a proactive step towards providing our customers a smoother travel solution,” said PLUS Chief Operating Officer, Zakaria Ahmad Zabidi. The ITS SmartLane initiative is fully supported and endorsed by the Malaysian Highway Authority (MHA), the Police (PDRM) and the Malaysian Institute of Road Safety Research (MIROS).

He added that various preparations will be in place before the SmartLane starts. These include deploying Police and PLUSRonda officers on-site, installation of directional signages, assigning additional tow trucks at strategic locations and providing an emergency bay at Km 5.6.

“Based on PLUS’ record, 302,000 vehicles ply the NKVE daily, where 22% of them enter the highway simultaneously during the morning rush hour. However, with the implementation of the SmartLane, we expect to reduce the Setia Alam-Shah Alam peak hour crawl by 30% to 40%, barring any incidents such as accidents and vehicle breakdowns.  Nevertheless, we have tow trucks on standby to address these incident” he explained.

NKVE
Part of the 6-km stretch of the NKVE from the Setia Alam exit (picture at top of page) to the Shah Alam exit will have the Smartlane. This picture of the highways was taken on a Sunday but on weekdays, the volume of traffic is quite heavy with vehicles from Klang and Setia Alam heading towards Petaling Jaya and Kuala Lumpur.

Implementation in two phases
The implementation of this SmartLane initiative will be carried out in two phases. Phase One will operate manually via road signs placed at the designated stretch. Phase Two, planned to start in the  second quarter of 2020, will incorporate full-fledged ITS technology. The ITS system will enable PLUS to manage traffic enforcement and traffic distribution more efficiently. All systems will be managed and monitored through the PLUS Traffic Monitoring Centre at Persada PLUS.

“We do plan to expand the SmartLane initiative to other locations along PLUS highways in the future,” added Encik Zakaria. “In the meantime, we strongly advise highway users to always follow the traffic signages, adhere closely to the speed limit, give way to emergency vehicles and be extra careful when plying the highway.”

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BHPetrol

If motorists are responsible and considerate, they would ensure that their tollcards have sufficient value before they travel on highways where toll is collected. With so many places, especially petrol stations, where the Touch’nGo cards can be reloaded, there is no excuse for not doing so. However,  PLUS Malaysia Berhad (PLUS) has found that many have insufficient balance in their tollcards, resulting in them having to reload at the toll plazas and causing traffic congestion at the exit lanes of the toll plazas.

To reduce traffic congestion on all outbound lanes in the Central Region toll plazas, PLUS made the decision to close the Reload Counters since August 1, 2019. This move, over the past 2 months, has seen a significant reduction of up to 48.2% in the number of low-traffic or inadequate balance customers trying to reload at the exit lanes at toll plazas in the Central Region which are located along routes between Seremban and Ipoh Selatan.

PLUS

5% of motorists waste the time of 95%
On August 1, 2019, the first day, 5% of vehicles had insufficient balance for their tollcards. Although 5% is small, it involves 42,500 vehicles that queue up to reload, creating unnecessary congestion and  wasting the time of 95% of other travellers on the highways.

The move to cease offering reload services at the toll plazas is also aimed at ensuring the safety of PLUS personnel as accidents involving heavy vehicles have occurred at toll booths in recent times.

“PLUS would like to thank the customers who have contributed to the 48.2% reduction in congestion at toll plazas in the Central Region by increasing their Touch’nGo card value. PLUS also appreciates the efforts of all Touch’nGo counters and service providers and counters and machines to ensure that Touch’nGo card or value-added kiosks are operating at all times to facilitate transactions,” the company’s statement said.

It added that this progressive initiative is also made possible with the strong support of the Malaysian Highway Authority, the regulator whose main aim is to ensure the safety and comfort of every Malaysian highway-user.

PLUS

No more reload services in other regions soon
PLUS will continue to cease reload services at its toll plazas in the Southern and Northern Toll Plaza exit lanes soon.

Reload services are available at more than 10,000 locations nationwide such as ATMs, petrol stations, convenience stores, R&R areas and shopping malls.

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