PLUS is ready to accept toll payments using Touch ‘n Go’s RFID (Radio Frequency Identification) system from this Wednesday, January 1, 2020. However, the electronic transaction will only be available at its toll plazas which have an Open System. These are for highways where a fixed rate is paid instead of the Closed System which charges by the distance travelled.
Only Class 1 privately-registered vehicles (light vehicles with 2 axles and 3 or 4 wheels except taxis) will be able to use their RFID tag at these toll plazas on PLUS-operated highways:
Jitra (North-South Expressway)
Lunas (Butterworth-Kulim Expressway)
Kubang Semang (Butterworth-Kulim Expressway)
Penang Bridge
Mambau (Seremban-Port Dickson Highway)
Lukut (Seremban-Port Dickson Highway)
Kempas (North-South Expressway)
Perling (Linkedua highway)
Lima Kedai (Linkedua highway)
Tanjung Kupang (Linkedua highway)
Toll payment by RFID tags can also be made at the Penang Bridge from Wednesday.
“The Touch ‘n Go RFID system, which uses an RFID-fitted sticker connected to the Touch ‘n Go eWallet, is the latest payment option that is currently being offered. It enables highway customers to perform online top-ups, eliminating the need to top-up at the designated reload centres,” said PLUS Chief Operating Officer, Zakaria Ahmad Zabidi.
Existing payment options still available
He added that more payment options are being developed via debit and credit cards as well as other eWallets. “Soon highway customers will have the option to switch to more payment modes when these features become available in the very near future,” said Encik Zakaria while giving assurance that the existing toll payment modes via Touch ‘n Go card or SmartTAG are still available on PLUS highways.
Toll transactions using the RFID tag can be done at the remaining 83 toll plazas with the Closed System from April 1, 2020.
He also clarified that the current RFID system at the Sultan Iskandar Building Toll Plaza (JB Causeway) can only be used for Vehicle Entry Permit (VEP) payments for Singapore-registered vehicles.
Whichever payment mode is used, highway travellers are reminded to ensure that the balance in their TnG tollcard or eWallet is sufficient to cover the toll charges. Besides the PLUS website, Waze also now provides information on the amount of toll that will be incurred on a chosen or recommended route.
If you have a RFID tag on your vehicle, you’ll be pleased to know that from January 1, 2020, all 62 open-system toll plazas will have lanes to allow you to motor through without stopping. The move has become possible possibly because PLUS agreed to adopt the RFID system by Touch ’n Go to support the future introduction of the Multi-Lane Free Flow (MLFF) system. With this system, toll booths won’t be needed any longer although it might not be like the Singapore ERP (Electronic Road Pricing) system where only gantries are installed over the roads.
The open-system tolled highway is the one where you pay a fixed amount as you pass through the toll plaza. It differs from the closed-system which charges toll according to the distance travelled along the highway. You pay only when you pass through the second toll plaza leaving the highway.
In the case of PLUS highways, the RFID services will be available at 10 toll plazas (eg the two Penang Bridges and the Second Link in Johor)) from January 1, 2020. The concessionaire says that the remaining 83 toll plazas with the closed system will accept RFID payments from April 1, 2020.
According to the Malaysian Highway Authority (Lembaga Lebuhraya Malaysia), the RFID electronic payment system will co-exist with the existing Touch ‘n Go and SmartTAG systems. So you don’t have to rush to install the RFID tag (if you have not done so), at least not just yet.
The introduction of the RFID system is aimed at making traffic flow smoother through toll plazas. The system is linked to the app-based Touch ’n Go eWallet which enables easy topping-up whenever needed. RFID transactions are in real-time and highway users will receive immediate notification of their balance.
To date, over 830,000 vehicles have been fitted with the RFID tag. Touch ’n Go has appointed 18 fitment centres around the country and also has a fleet of 112 mobile fitment centres.
With increased traffic volumes on the highways from now till the end of the year, PLUS Malaysia Berhad is issuing a Travel Time Advisory (TTA) for motorists planning to travel on the North-South Expressway (NSE) between December 21, 2019 and January 1, 2020.
The TTA is part of an effort to prevent congestion and traffic dispersal on the highway, rests areas and toll plazas during this period.
PLUS Chief Operating Officer, Zakaria Ahmad Zabidi said: “Based on the TTA, highway motorists from the Klang Valley heading towards further destinations such as Perlis, Kedah, Penang, North Perak and Johor are advised to enter the highway before 9 am. Those heading to destinations closer to the Klang Valley are advised to enter the highway after 3 pm.”
“Those from Perlis, Kedah, Penang, North Perak and Johor travelling to the Klang Valley during the same period are advised to enter the highway before 9 am. Whereas those from other states or destinations that are nearer to the Klang Valley are recommended to enter the highway after 3 pm,” he suggested. “We strongly encourage the public to closely follow the TTA schedule as they stand a better chance of experiencing a smoother journey.”
PLUS Malaysia Berhad (PLUS) is the first Asian highway company to receive the prestigious Prince Michael International Road Safety Award (PMIRSA) for its road safety initiatives in 2019. The award was presented in London on Tuesday and received from Prince Michael of Kent by PLUS Managing Director, Datuk Azman Ismail.
PLUS is one of the 23 award recipients this year and received the award in recognition of the company’s contribution towards successfully implementing multiple road safety initiatives along its 1,134.1-km highway across the Peninsular Malaysia.
“This award is a strong testimony that PLUS is internationally recognised as a world-class highway that adheres to high levels of safety. It reaffirms us as an organization that places safety above all,” said Datuk Azman.
Integrated road and traffic management system
As Malaysia’s largest highway operator, serving over 1.7 million users daily, the organization has implemented an integrated and innovative road and traffic management system known as the PLUS 3Es encompassing Engineering, Education and Enforcement since the first quarter of 2017. Through its engineering initiatives, it has ensured that 100% of its highways achieved a 3-star iRAP Rating Standard.
Through its educational collaboration with the Malaysian National Institute of Occupational Safety and Health, PLUS co-created the Expressway Operations Safety Passport (EOSP) that has increased the safety awareness of highway workers. Upon its implementation, EOSP had contributed to a significant 75% reduction in fatalities involving highway and contract workers on the highways.
The EOSP programme is a first for the Malaysian highway industry, and the EOSP certification is mandatory for all roadside workers on PLUS highways before entering their respective work zones and has been identified for re-application across all tolled highways in Malaysia. The programme receives full support from the Malaysian Highway Authority as well as the Ministry of Works and the Ministry of Transport.
About the Prince Michael International Road Safety Awards
Prince Michael of Kent is a leading advocate of road safety, working to support the UN Decade of Action, an ambitious international programme which has already saved millions of lives promotes and implements good practice. Since 1987, the awards have given public recognition to those who have improved road safety throughout Britain. Now, the awards programme recognizes outstanding achievement and innovation worldwide. Each year, the most outstanding examples of international road safety initiatives are given public recognition by the PMIRSA.
CIMB Group Holdings Berhad and PLUS Malaysia Berhad have announced that they have recently come to an agreement to provide additional payment options to users of PLUS expressways across the country. These enhanced toll payment services will be facilitated by Touch n’ Go Sdn Bhd (52% owned by CIMB) through the TnG RFID (Radio Frequency Identification) tag.
Apparently, this agreement resolves the dispute a year ago when PLUS began to introduce its own RFID tag for electronic toll payments. CIMB took legal action to stop PLUS from having its own toll collection system.
Starting with PLUS expressways, the recent agreement promises a seamless experience with more options for toll payment anchored on the concept of Open Payments and will give highway users the choice to link their TnG RFID tags to any of their bank accounts, credit cards, debit cards or the TnG e-wallet.
TnG RFID services will be available in 10 open system toll plazas at PLUS expressways by January 1, 2020, extending to for all 83 closed system toll plazas on PLUS expressways by April 1, 2020. RFID transactions will be real-time and highway users will receive immediate notification of their balance.
Open system toll plazas are defined as a system where the toll fare is a fixed rate based on vehicle class. Closed system highways charge according to the vehicle class and distance travelled, with the toll to be paid when the vehicle exits the highway.
TnG RFID services have been available in pilot-mode at selected expressways nationwide since the beginning of 2019. Currently, there are over 700,000 RFID tags installed on and these tags are currently linked to the TnG e-wallet as a source of funds. The TnG RFID initiative is the first step of a masterplan aimed at reducing congestion on Malaysian expressways.
The scheme is being coordinated and devised in collaboration with the Ministry of Transport, Ministry of Works and Malaysian Highway Authority and there will be absolutely no disruption to the current card, SmartTAG or PayDirect services.
It is the intent of CIMB and TnG to roll-out the Open Payments facility to all toll highway concessionaires across Malaysia in the future. Over time, this RFID-driven payment mode is expected to replace the TnG card that has been the defacto mode of payment for toll transactions across the country.
“It has been a key belief at PLUS that giving our customers more options to pay is an important aspect in enhancing their road journeys, so this is a key consideration when working with our partners. We are pleased that Open Payment options will soon be available to toll highway customers, in line with the needs of our customers who look forward to more convenience,” said Datuk Azman Ismail, Managing Director of PLUS.
“We are delighted that CIMB is aligned on this ambition to partner with us to lead in making it a seamless journey on our highways with the democratisation of toll payments where over time, other mode of payment can be considered, thus ensuring the toll industry is always relevant with market practices,” he added.
On the issue of reloading booths no longer being available at toll plazas, Datuk Azman said PLUS is aware of the unhappiness from some highway users and is working to resolve the issues but needs some time to do so. In the meantime, he urged motorists, for safety reasons, not to get out of their vehicles if they are unable to pass through because their TnG card has insufficient balance. “Press the intercom button and a PLUS customer service officer will come to assist you,” he advised.
Based on statistics compiled by PLUS Malaysia Berhad, the average daily traffic volume on its highways in the northern region is 253,000 vehicles, while for the southern region, 189,000 vehicles travel daily. Of these vehicles, on average, 8% and 9% respectively either have insufficient balance in their Touch‘NGo cards or choose to reload them at the toll plaza exit lanes (rather than other places).
With such a high volume of traffic, pausing at a booth to reload the tollcard will affect traffic flow as it takes up to 3 minutes for the process of reloading. This is obviously inconsiderate to other highway users even though PLUS allocates one lane for reloading – but if there is no reload booth, that lane can also be used for vehicles to proceed through without being delayed.
At the beginning of August 2019, PLUS closed its reload booths at the exit toll plazas of highways in the Central Region (between Seremban and Ipoh South) in an effort to help highway users enjoy smoother passage when exiting the highway.
PLUS aims to make passage through toll plazas more efficient so that vehicles can continue on their way without unnecessary delay.
The move proved effective in speeding up traffic flow and from November 5, 2019, PLUS will close reload booths at all the exit toll plazas in the northern region (between Hutan Kampung and Ipoh Utara) and the southern region (between Seremban and Skudai). However, Customer Service Centres and Reload Lanes at entry lanes at selected toll plazas will still be provided and will be operating as usual.
Closing the reload booths also helps to ensure the safety of PLUS customer service agents as there have been several cases where heavy vehicles crashed into toll booths at the toll plazas. To date, there have been 81 cases of heavy vehicles crashing into toll booths between 2016 and 2018.
There are over 11,000 Touch’NGo reload points around the country. If you use the self-service kiosk (left), there is no reload fee charged. (Click here for the latest list of reload points with no reload fees) You can also reload at the convenience stores of virtually all petrol stations stations, like the BHPetromart shown above.
The closure of the reload booths may seem like an inconvenience but the Touch’NGo operators have more than 11,000 reload points around the country. If you think parking is a problem, most if not all petrol stations can process reloads and you can also do so at many ATMS if you don’t have cash in hand.
Other highway concessionaires are likely to follow the PLUS move and in fact, PROLINTAS has already announced a similar action on its highways.
The people at PLUS Malaysia Berhad, the North-South Expressway (and other highways), must feel very ‘wanted’ these days as their company is the subject of a potential takeover. Various parties have made proposals to the government but the latest from Khazanah Berhad, the majority shareholder of PLUS, is that they are not planning to sell it. “We are not in the mood of selling the asset and we actually haven’t got any kind of bidding process going on,” its MD, Datuk Shahril Ridza Ridzuan, revealed.
Nevertheless, to support a proposal from one group led by Tan Sri Halim Saad (who was actually involved in the original company that built the North-South Highway), some information on the debt and operational efficiency of PLUS has been made public. However, it seems that this information is not only inaccurate but also misleading, according to PLUS, which has issued a detailed clarification.
There are three points which PLUS considers inaccurate and misleading:
“Since the takeover, the debts have risen almost 10 times the tender price of RM3.4 billion in 1988. Only RM700 million [of debt] has been paid. Where did the money (cash from annual revenue) go?”
“When he (Tan Sri Halim Saad) left the highway operation 9 years ago, PLUS’ borrowings stood at RM6 billion, 5 times less than its current debt.
“Private companies can run PLUS more efficiently”
Here’s what Datuk Azman Ismail, Managing Director of PLUS, has to say in response:
“When Syarikat Danasaham Sdn Bhd (subsequently transferred all assets to Khazanah Nasional Berhad) took over UEM Group Berhad (UEMG) from Renong Berhad and privatized UEMG in 2001, PLUS was a wholly-owned subsidiary of UEMG and was already a debt-ridden company with a total borrowing of RM16.5 billion on its balance sheet as at 31 December 2001. This amount is almost 3 times higher than the figure quoted in Tan Sri Halim Saad’s statement.
Subsequently, UEMG under the new shareholder, Danasaham, successfully listed PLUS shares on Kuala Lumpur Stock Exchange (now Bursa Malaysia) through an IPO exercise in 2002 at the value of RM12.75 billion, then only pared down PLUS’ debt substantially to RM7.2 billion.
PLUS was listed on Bursa Malaysia for 9 years and during this period, PLUS grew its business through various acquisitions of brown field (existing) highways together with their borrowings, which included ELITE and LINKEDUA.
The expressways currently owned, managed and maintained by PLUS. The 748-km long North-South Expressway from Bukit Kayu Hitam in Kedah to Johor Bahru was constructed in phases over a period of 7 years and opened in September 1994.
PLUS was subsequently taken private in November 2011 under the joint offer from UEMG and Employee Provident Fund Board (EPF), based on the approved valuation of RM23 billion, to address the conflicting pressures between the foreign/institutional investors and various stakeholders arising from toll rate increase issue. In order to fund this privatization cost of RM23 billion as well as the refinancing of PLUS borrowings totaling RM11.5 billion, PLUS had to gear up by issuing an enlarged Islamic Sukuk of RM30.6 billion in January 2012.
The Board of PLUS realized the growing competition that PLUS is facing against the other emerging highways, the public transport system and disruptions in digital technology. Hence, the Board took the decision to recruit the best talents and adopted a new business plan which includes optimizing non toll revenue and operation cost efficiency within the organization. The company continues to drive investment in the latest technologies towards the development of smart highways for the benefit of all customers.
PLUS is considered not only the largest and most experienced toll concessionaire in Southeast Asia but also among the top 10 toll highway companies in the world, and always benchmarks itself against the yardstick of operational and cost excellence. According to a recent benchmarking report, PLUS excelled in Operations as well Mechanical & Electrical maintenance and performed better than its domestic peers.
High traffic volumes on all the highways are common during festive seasons. As part of congestion management of the highway, PLUS works closely with the government authorities in line with their framework and regulations to facilitate RFID tag detection along the highway which is a pre-requisite prior to introduction of multi-lane free flow traffic system with no toll plazas in the future.
The dynamic tolling system which is being developed by PLUS will reduce bottlenecks during peak hours. Through this latest technology, real-time information on road and weather conditions ahead will be made available to all highway users. The overall safety of highway users and PLUS personnel is also further enhanced with the deployment of mechanized roadwork vehicles.PLUS manages over 1,100 kms of highways, along with 8,303 slopes, 2 tunnels (ie the Meru and Menora Tunnels), 741 bridges (including major bridges like the 1st Penang Bridge, JB Causeway, Linkedua) and 6,187 drainage/culverts. All these need constant maintenance and PLUS undertakes more than 10,000 inspections annually. Furthermore, these assets are all built over a wide variety of conditions from peat/swampy land to undulating terrain.
One of the R&R areas along the N-S Expressway with an overhead bridge that also houses restaurants and other facilities.
Apart from that, we continue to rejuvenate and enhance our 29 Rest and Services Areas as well as 50 lay-bys, 4 overhead bridge restaurants, 114 interchanges, 104 toll plazas and 1,212 toll lanes, of which the cost of maintenance works and upgrading projects are fully borne by PLUS.
PLUS R&R areas in selected locations are being refurbished into contemporary and family-friendly places to meet the demands of today’s highway travellers. Our business partners (ie the stall operators) benefit directly from all these improvements as it enlarges their customer footprint.
PLUS is also responsible for management and maintenance of the 13.8-km Penang Bridge which was opened in 1985.
Our aim is to provide a safe and enjoyable experience in keeping with an increasingly affluent Malaysian society and putting PLUS in the forefront of Malaysia’s modern infrastructure serving new townships and industrial areas along the highway corridors. We are committed to fulfil our social obligations under the Shared Prosperity Vision as we strongly believe that being a good responsible corporate citizen is good for business.
It is also worth noting that PLUS has not increased its toll rates for 14 years since 2005 and the current toll rate per kilometre of the N-S Expressway and ELITE are one of the lowest in the country.
The profits received by PLUS are distributed to its shareholders – EPF and Khazanah Nasional Berhad (via its wholly-owned subsidiary, UEM Group) – to benefit some 14 million EPF contributors, ie the Rakyat and the Government.
The new management is powering change by using technology and digitization to disrupt the barriers that once stood in the way of doing things better in PLUS. These initiatives will enhance the safety of motorists and employee productivity, which invariably will reduce cost.
We remain committed in our relentless efforts to provide our customers a safe, comfortable and enjoyable highway experience.”
The Ministry of Works has announced that highway users will enjoy toll discounts of between 10% and 30% on 21 highways, while a 10% toll discount will be given at two toll plazas in conjunction with Deepavali. Most highways will provide the discounted rates beginning on October 27, 2019 (Sunday) from 12.00 am to 11:59 pm. The chart below shows the highways and discounts available – for Class 1 vehicles only.
All highway users are advised to adhere to the travel rules and signage provided when passing through all toll plazas to ensure a smooth and safe journey to the destination. In addition, highway users are also advised to plan their journey in advance by following the Travel Time Advisory Schedule provided by some of the concessionaires.
PLUS, for example, has this chart (below) which shows suggested starting times for those travelling on its North-South Expressway from today until October 29.
PLUS also reminds highway users to reload their Touch‘nGo cards with sufficient value for the entire journey. They can reload at any of the 10,000 reload centres covering ATM machines, R&Rs, petrol stations, malls, self-service kiosks and convenient stores throughout the country. However, they will not be able to reload at PLUS toll plazas from today until October 29, 2019. This is to facilitate smoother traffic flow during the upcoming Deepavali season when high traffic volumes are expected.
Be sure you have enough balance in your tollcard as reload lanes on PLUS highways will be closed. A good idea would be to store RM20 in your MyKad for emergencies so you can enter the highway and find a R&R to reload instead of blocking other vehicles because you cannot go through. To know if your MyKad can be used for Touch’NGo payment, check the back of the card for the logo.
The latest traffic information can also be obtained from the TMC Highway Authority Malaysia (LLM) traffic management centre operating 24 hours a day via 1800-88-7752 or @LLMinfotrafik Twitter account or any other highway customer service centre.
Motorists who were travelling to Ayer Keroh along the North-South Highway yesterday would have experienced some delays in the afternoon due to the closure of exit lanes at the Ayer Keroh Toll Plaza. This was necessary because of an incident at 11:30 am involving a lorry carrying WRDA 96M (a chemical admixture used in construction work) which spilled the chemical as it turned a few metres before the toll plaza exit lane. Although no one was injured, the situation was considered hazardous and taking into account the safety of highway users and toll plaza staff, the Fire and Rescue Department ordered the exit lanes to be immediately closed to all vehicles. The closure was also to facilitate cleaning, evaluation and removal works to be done in a safe and controlled environment.
Throughout the closure period, information and messages on the incident were continuously disseminated through highway electronic message boards at strategic locations, the PLUSTrafik Twitter and other social media platforms. Highway users were advised to exit the PLUS highway through the Simpang Ampat (Alor Gajah) and Jasin toll plazas.
“The Fire and Rescue Department teams from Ayer Keroh, Alor Gajah and Tangga Batu as well as Hazmat and Propel were able to undertake immediate and smooth incident clearance works and it contributed to all exit lanes being re-opened to all at 3:50 pm,” said PLUS Chief Operating Officer, Zakaria Ahmad Zabidi. He applauded and thanked all agencies for their collaboration in controlling and containing the chemical spillage incident.
“PLUS would also like to thank all highway users for their cooperation and understanding throughout the whole event. They enabled us to carry out smooth and swift clearance works during the incident,” he added.
Development of the highway network in Malaysia began in the 1980s and with the announcement of each new highway project, there was the promise of ‘smooth, jam-free motoring’ between destinations. That was true for a while as the total vehicle population was still not very large. Furthermore, the number of townships and housing estates was also small, so there wasn’t a huge volume of traffic moving daily to the urban centres.
Today, a new highway seems to provide the ‘promise’ for a short while and then congestion starts. It gets worse and worse and sometimes, the highway concessionaire may try solutions like adding lanes. But it is often unsatisfactory, especially for those who pay toll.
The Smartlane initiative
PLUS Malaysia Berhad constantly looks for ways to reduce congestion on its highways and this October 23, it will try out a manual pilot SmartLane initiative to mitigate and evaluate the traffic congestion flow between the Setia Alam exit towards the Shah Alam Toll Plaza in Selangor.
After a period of observation and evaluation, PLUS plans to implement the Intelligent Transport System (ITS) and establish an electronic SmartLane, similar to the ones presently applied in the United Kingdom and Holland.
The aim is to optimize the use of the left-most lane to enhance the flow of traffic with the aim of reducing congestion for highway customers who travel between Setia Alam to Shah Alam on the NKVE (New Klang Valley Expressway) during the morning rush hours.
Pilot sector covers 6 kms
This pilot implementation covers the NKVE stretch between Km 3.2 and Km 9.2 on the northbound side towards Petaling Jaya/Subang. It will be activated between 6:30 am and 9:30 am every Monday to Friday. During these morning peak hours, the left-most lane will be opened and used as a temporary additional lane to increase lane capacity and promote smoother traffic flow.
“Our studies have shown that the convergence of traffic as well as climbing areas contributed greatly to the congestion on the NKVE. The SmartLane pilot project is a proactive step towards providing our customers a smoother travel solution,” said PLUS Chief Operating Officer, Zakaria Ahmad Zabidi. The ITS SmartLane initiative is fully supported and endorsed by the Malaysian Highway Authority (MHA), the Police (PDRM) and the Malaysian Institute of Road Safety Research (MIROS).
He added that various preparations will be in place before the SmartLane starts. These include deploying Police and PLUSRonda officers on-site, installation of directional signages, assigning additional tow trucks at strategic locations and providing an emergency bay at Km 5.6.
“Based on PLUS’ record, 302,000 vehicles ply the NKVE daily, where 22% of them enter the highway simultaneously during the morning rush hour. However, with the implementation of the SmartLane, we expect to reduce the Setia Alam-Shah Alam peak hour crawl by 30% to 40%, barring any incidents such as accidents and vehicle breakdowns. Nevertheless, we have tow trucks on standby to address these incident” he explained.
Part of the 6-km stretch of the NKVE from the Setia Alam exit (picture at top of page) to the Shah Alam exit will have the Smartlane. This picture of the highways was taken on a Sunday but on weekdays, the volume of traffic is quite heavy with vehicles from Klang and Setia Alam heading towards Petaling Jaya and Kuala Lumpur.
Implementation in two phases
The implementation of this SmartLane initiative will be carried out in two phases. Phase One will operate manually via road signs placed at the designated stretch. Phase Two, planned to start in the second quarter of 2020, will incorporate full-fledged ITS technology. The ITS system will enable PLUS to manage traffic enforcement and traffic distribution more efficiently. All systems will be managed and monitored through the PLUS Traffic Monitoring Centre at Persada PLUS.
“We do plan to expand the SmartLane initiative to other locations along PLUS highways in the future,” added Encik Zakaria. “In the meantime, we strongly advise highway users to always follow the traffic signages, adhere closely to the speed limit, give way to emergency vehicles and be extra careful when plying the highway.”
