Car dealerships used to start off just as small showrooms selling just new cars, while the aftersales aspect was elsewhere or left to another party also involved in the same brand which had a service centre. However, as the profit from just selling cars alone is not significant, dealerships have expanded their scope of services to include aftersales service, preferably at one location for customer convenience.
Unitedstar Corporation Sdn Bhd, an authorised Toyota dealership located in Petaling Jaya, Selangor, has evolved in such a manner since beginning its business with the brand 15 years ago. Today, its outlet in the Taman Mayang area has been upgraded and offers both sales and aftersales services.
Toyota dealer for 15 years
“Unitedstar Corporation has been an authorised Toyota dealership since 2005, with just a showroom for sales at Aman Suria, Damansara followed by new 3S centre at Taman Nilai Perdana, Seremban in 2019. UMW Toyota Motor is pleased to see that the success and growth of the business has led to this upgrading. Broadening their scope of services to customers is in line with our “Customer First” philosophy,” said Ravindran K., President of UMW Toyota Motor.
The upgraded outlet is located in close proximity to large local communities and commercial growth areas. Its fully equipped service centre has 10 bays to provide efficient and speedy servicing daily. There are around 20 personnel who have received specific training to maintain Toyota vehicles and keep them in tip-top condition.
“This modern and inviting dealership reflects Toyota’s high standards in customer care. Throughout the world, Toyota dealers give priority to providing the best possible experience, including the highest standard of aftersales services,” said Akio Takeyama, Deputy Chairman, UMW Toyota Motor.
To locate Toyota showrooms or service centre in Malaysia, visit toyota.com.my.
To celebrate the upcoming Malaysia Day, UMW Toyota Motor has created a short film to project the crux of what it means to be a true Malaysian. The film speaks of the values of respect, tolerance and acceptance on a personal and intimate level.
Featuring two Malaysian celebrities, Shukri Yahaya and Shafiq Kyle, viewers are invited to journey into the lives of two close friends and live through their thoughts and emotions when the relationship is threatened as one crosses the line.
The emotions are compelling and intense, ultimately inviting viewers to reflect and realize that differences do not necessarily divide but can forge even stronger bonds – if we have compassion, respect, tolerance and acceptance of one another.
“We believe that this short film speaks directly to the hearts of Malaysians on a personal level. This film personifies patience and tolerance, and we hope our fellow Malaysians take to heart our message,” said Ravindran K., President of UMW Toyota Motor. “As diverse as our country is and with all our unique differences, UMW Toyota is stronger when we leverage of the power of diversity as our competitive edge. This film speaks of our strength and also of the strength of our nation.”
Shukri Yahaya and Shafiq Kyle are also Celebrity Racers in the Toyota Vios Challenge One-Make Series.
Shukri Yahaya and Shafiq Kyle, who became associated with Toyota in 2017 and 2019, respectively, are Toyota GAZOO Racing Celebrity Drivers. Excited to be a part of this project, both are immensely proud of the message that it carries.
Through this short film, UMW Toyota Motor hopes to remind all Malaysians that the fabric of the Malaysian story is woven through many individual threads of friendships, delicate in every way but when woven together, strong enough to blanket us all in unity.
Although this year has seen virtual racing or digital motorsports take a big leap in popularity due to the lockdowns that prevented real-world racing to take place, the Toyota GR Velocity Esports Championship has actually been running earlier. In fact, two seasons have been run and next month will see the third season.
Racing events throughout September
The 2020 championship will start off with a series of qualifying rounds, followed by a semi-final and finally, a 4-race format Grand Final. There will be 4 online qualifying rounds (limited to 180 participants per round) which will be run over two consecutive weekends from September 3 and 4 and September 12 and 13.
The virtual track for qualifying will be the 4.5-km Fuji International Speedway in Japan with racers using a GR Supra RZ. UMW Toyota Motor (UMWT), the organisers, expect up to 720 participants this year.
The racers use Thrustmaster T-GT hardware and race on Playstation’s Gran Turismo platform.
The top 20 fastest drivers will then advance to the semi-final to be held on September 26. This will be held at UMWT’s headquarters complex in Shah Alam, Selangor. The semi-final will involve two individual races held in Japan. The first is a 22-lap race at the Kyoto Driving Park behind the wheel of a TS050 Hybrid prototype sportscar and later, a Dallara Super Formula SF19 around the 5.8-km Suzuka Circuit in an 18-lap battle.
The 10 fastest drivers will enter the final challenge Grand Final on September 27 at the same venue. Besides the Grand Prize of RM20,000, there are cash prizes of RM10,000, RM7,000, RM5,500, RM4,500 for the other 4 overall winners. Cash prizes of between RM4,000 and RM2,000 also await those who finish in 6th to 10th positions. RM500 each will also be given out to those who finish in 11th to 20th positions.
The most lucrative online racing series
Racers will also stand a chance to win additional cash prizes in the form of RM450, RM200 and RM100 awarded to the first, second and third place winners at each of the 4 Grand Final races. This makes the Toyota GR Velocity Esports Championship one of the most lucrative and rewarding online racing series locally.
The Grand Final of the first Toyota GR Velocity Esports Championship in 2018.
The Grand Final will have 4 gruelling races with points awarded for every round. Race 1 will see drivers competing in a GR Supra RZ at the Autodrome Lago Maggiore circuit in Italy (15 laps). Race 2 will be at the Autopolis Racing Course Japan in a FT-1 Vision Gran Turismo (18 laps). Race 3 will put the driver behind the wheel of a TS050 Hybrid sportscar at Circuit de la Sarthe in France (10 laps). The fourth and final race will take place at the 13.6-km Belgium Spa- Francorchamps circuit with a Toyota-powered Dallara Super Formula SF19 (18 laps).
Season 3 of the Toyota GR Velocity Esports Championship will also feature a special 10-lap exhibition race involving racers and celebrities who competed in the Toyota Vios Challenge and Toyota GAZOO Racing Festival. The racing drivers will go participate in a 10-lap race behind the wheel of a GR Supra Racing Concept racing car at the 4.5-km Fuji International Speedway while celebrities will drive a TS050 Hybrid sportscar in a 17-lap race at the Tokyo Expressway.
First ever regional championship
The top three racers will also earn the honour of representing Malaysia in the first ever GR Supra GT Cup Asia 2020 regional e-motorsports competition organized by Toyota Motor Asia Pacific in October 2020. The GR Supra GT Cup Asia 2020 will see competitors from Malaysia competing against the best from Thailand, Singapore, the Philippines and India.
“The race must go on, amidst a post-pandemic era and in the new norm. While physical motor racing involving Toyota is not expected to return until the first quarter of 2021, the past 5 months presented UMWT with the perfect opportunity to advance our virtual racing activities and to bring the GAZOO racing spirit and motorsports to the masses,” said Toyota GAZOO Racing Malaysia’s Chief Motorsports Officer, Akio Takeyama.
Interest keeps growing in Malaysia
UMWT is the first and still the only Malaysian car company to be associated with the fast-growing e-sports activities, contributing to the growing interest in online simulator racing in the country. According to Ravindran K., President of UMWT, the number of participants who competed in the Toyota GR Velocity Esports Championship grew to 657 in 2019 from 400 when the series was first introduced in 2018.
Grand Final of the second season in 2019 at the Pavilion KL.
Incidentally, 2018 was also the year when the FIA (the world motorsport governing body) recognised simulator racing and certified it as Digital Motor Sport.
“Online racing, particularly the growing interest in Simulator Racing, has exponentially grown, more evidently over the last 5 months, and it has successfully attracted both real-world racers and virtual racers,” Mr. Ravindran said, adding that some 300,000 viewers are expected to tune in to the Toyota GR Velocity Esports Championship live streamed online races this year.
For more information on the Toyota GR Velocity Esports Championship and to register to compete, visit www.toyota.com.my.
An improved 2020 Toyota Hilux will soon be launched in Malaysia and bookings are now being accepted by authorised Toyota outlets for the new model which is assembled in Malaysia.
Customers have a choice of 5 variants with the Double Cab 2.4 E A/T being a new addition. The new Double Cab 2.8 Rogue A/T replaces the current Double Cab 2.8 Black Edition, while the new Double Cab 2.4 V A/T is an upgrade from the current Double Cab 2.4 L-Edition. For those who prefer a manual transmission, the Double Cab 2.4 G and Single Cab 2.4 will still be available.
Seven colour choices are available – Bronze Mica Metallic (new colour), Crimson Spark Red Metallic, Attitude Black Mica, Phantom Brown Metallic, Medium Silver Metallic, Silver Metallic and Super White II. The Hilux Single Cab is available only in a Solid White colour.
The estimated prices start from RM98,000, with Hilux 2.8 Rogue estimated to cost RM148,880. UMW Toyota Motor is offering a RM4,000 rebate for those who are ‘early birds’ om buying the Hilux Double Cab 2.8 Rogue AT 4×4 (for sales in 2020).
New design
Various styling elements of the new Hilux have been redesigned, such as the front bumper, grille, and foglamp bezel. For the flagship Hilux Double Cab 2.8 Rogue, there’s a new bonnet moulding and skidplate while the base variants get new designs for the 17-inch and 18-inch alloy wheels.
Inside, the notable change for the flagship variant is a new interior trim design, new meter design, addition of illuminated door trim garnish and a new key cover design. The base variants get a new meter design with additional information on the Multi Information Display (MID).
Current Toyota Hilux assembled in Malaysia
Improved performance
The 1G-FTV 2.8-litre turbodiesel engine has received improvements which raise power output to 204 ps at 3,400 rpm (27 ps increase), while maximum torque is 500 Nm between 1,600 and 2,800 rpm (50 Nm increase).
Although the engine is more powerful, fuel consumption has not gone up, it is claimed. In fact, fuel efficiency has improved due to the use of a 2-stage oil pump that can optimally switch the oil pressure. Additionally, a water-cooled double-pipe type pre-EGR (Exhaust Gas Recirculation) cooler has also been installed to optimize the EGR gas temperature.
Toyota 1G-FTV 2.8-litre turbodiesel engine
The power-assisted rack and pinion steering system for the new Hilux (except for the Single Cab variant) now has a Variable Flow Control system which has reduced demand on the power steering pump, benefitting fuel economy. At the same time, the driver will find enhanced steering feel with more natural handling in different speed ranges. The feel is said to be lighter at low speeds to make parking manoeuvres easier but becomes heavier at higher speeds to provide a more confident feel.
The new Hilux comes with an Auto Limited Slip Differential (LSD) which aids traction by using the traction control system (TRC) to control braking and engine output when one of the rear wheels start to spin. The Auto LSD system is available only when in the High range and in 2WD at speeds up to 50 km/h.
How the Dynamic Radar Cruise Control (DRCC) works in the Toyota Hilux
Toyota Safety Sense
Many Toyota models are now getting the Toyota Safety Sense (TSS) system, a suite of integrated active systems that are intended to assist the driver avoid accidents. The TSS system for the Hilux consists of three systems: Pre-Collision System (PCS), Dynamic Radar Cruise Control (DRCC), Lane Departure Alert (LDA), with Yaw Assist. These are normally found in passenger vehicles and now Toyota is also offering them in its pick-up.
To locate a Toyota showroom, visit toyota.com.my or call the Toyota FREEPHONE 1- 800-88-TOYOTA (869682).
Besides its Toyota branches around Malaysia, UMW Toyota Motor (UMWT) is also transferring its Lexus retail operations to dealers. Although this may seem something new to Malaysians, dealers are usually the ones who manage retail outlets in other countries. It’s only in Malaysia that distributors have established their own branches to do retail as well and it goes back many decades. Back in the 1960s, only the large distributors had the money so they started the retail outlets themselves and the trend remained for a long time.
The Lexus Centre in Mutiara Damansara, Petaling Jaya, Selangor, has been transferred to Hiewa Auto Gallery (Lexus) Sdn Bhd. This outlet was the first official Lexus outlet in Malaysia when it was opened over 10 years ago.
By transferring retail responsibilities to dealers, UMWT will be able to increase intensity on high value-added upstream activities such as product development, marketing and dealer network support.
“It is essential for Lexus Malaysia to continue achieving high customer satisfaction standards,” said Lexus Malaysia President, Ravindran K. He gave assurance that the typically high quality of customer care that Lexus is well known for will be maintained.
“I am extremely excited about working even more closely with our dealers to achieve a shared vision for Lexus Malaysia, which is to develop the concept of ‘Best In Town’ that focuses more on one-to-one customer engagement. Although this arrangement signifies an important change for Lexus Malaysia, our customers should rest assured that our service will not be compromised but gets even better in the future” he added.
Lexus UX
Information on the Lexus network of sales and aftersales locations in Malaysia can be found at lexus.com.my.
Your vehicle has to be serviced regularly to keep it in optimum running condition which will give the best fuel economy and maximum performance. It’s also a condition of the warranty that you need to have the servicing done according to the schedule provided by the manufacturer.
To make regular servicing more convenient, UMW Toyota Motor (UMWT) is introducing Toyota Service Savers (TSS), a maintenance package which can be purchased during a new vehicle purchase. The cost of the package can be included in the financing so it becomes part of the H-P loan amount that can be repaid over a number of years.
With the TSS package, the servicing costs are covered in advance and this means just sending the vehicle in for its scheduled service and not having to pay anything upon collection (unless there are items replaced or additional work done which is not part of the requirement).
The TSS package can be used at all 85 authorized Toyota service centres in Malaysia over a period of 5 years from the time of purchase. Prices of the TSS packages depend on the model, ranging from RM3,220 for the Vios (savings of RM469 compared to paying each time) to RM6,030 for the Hilux (savings of RM922).
The packages follow the servicing requirements for the model at recommended intervals (as listed in the Owner’s Service Manual) and include the fluids and parts specified for replacement. Only Toyota Genuine Parts or Toyota-approved items and materials are used.
As an added benefit, all TSS customers are entitled to a 10% discount for selected parts and 20% discount on wheel alignment & balancing as well air-conditioner servicing packages at all authorized Toyota Service Centres. So there are additional savings as well.
For more information of the Toyota Service Savers Package, customers can contact any authorized Toyota showroom or service centre. For the nearest location, visit toyota.com.my or call the Toyota freephone line 1-800-8-TOYOTA (869682).
With the last race of the third season cancelled due to restrictions of the Movement Control Order, the Toyota Vios Challenge came to an early end. As 75% of the 8-round event had been run, this fulfilled the criteria consistent with best practices of other international motorsport events and in adherence to provisions stated in the technical and sporting regulations of the event.
Most lucrative race series
The Vios Challenge, part of the Toyota GAZOO Racing (TGR) Festival, has established itself as the most lucrative race series with more than half a million ringgit in total prize money so far. It is the only racing event in Malaysia to offer a challenging street circuit. While providing close competition for the experienced racers, it has also seen new blood coming into the sport.
One of the rounds of the third season of the TGR Toyota Vios Challenge.
Open to individuals, teams and Toyota dealers, the playing field is levelled as only 1.5-litre Toyota Vios cars qualify. These were cars prepared for racing with identical specifications that participants purchased. They received only parts that slightly increased performance and of course, were fitted with the required safety equipment in accordance with international motorsport regulations.
The Vios Challenge was therefore not about who could make the car more powerful or handle better – usually at extra cost – to get an advantage. It was more about driver skill and because the cars had identical engine outputs, the racing was close, which is what spectators like to see.
Participants use racing cars with identical engine performance, so it is more about driver skill.
“As a one-make series, the Toyota Vios Challenge is built on the foundation of providing competitors with a level playing field with emphasis on driving skills and experience. This series is not only engineered to make motor racing more affordable for individuals and teams, but to make the races very closely contested for the benefit of spectators,” said Akio Takeyama, Toyota GAZOO Racing Malaysia’s Chief Motorsports Officer and also Deputy Chairman of UMW Toyota Motor.
“The 6 races held in Season 3 were no exception and, despite the Series being abruptly cut short [due to the pandemic], I would like to congratulate every single driver who demonstrated a high level of competitiveness, racing skills and sportsmanship,” he said.
One of the venues of the third season was unique – the old TUDM airbase (now Bandar Malaysia) in Kuala Lumpur.
The champions of the third season
For the third and final round, the total prize money of RM360,000 was presented to the overall champions of the event. Tengku Djan Ley Tengku Mahaleel was the overall champion of the Super Sporting class for professional drivers – his second successive title – while 16-year-old Hayden Haikal – the youngest ever competitor in the series – was the overall champion in the Sporting class for amateur drivers. Each driver took RM100,000 for their fine performance.
Overall winners of the Sporting Class with Tengku Dhan in the middle. Presenting the prizes were Akio Takeyama, TGR Malaysia’s Chief Motorsports Officer (left) and Mohd Shamsor Mohd Zain, Director of Marketing (right).
Mark Darwin of Laser Motor Racing and Freddie Ang of Telagamas Toyota finished the series in second and third places, respectively, in the Super Sporting Class. Another teenager, 18-year-old Bradley Benedict Anthony, drove to an impressive debut in the series to finish ahead of third place winner Haji Sutan Mustaffa, both winning RM50,000 and RM30,000, respectively.
16-year-old Hayden Haikal – the youngest ever competitor in the series – was overall champion in the Sporting class.
In the Promotional Class for celebrity racers, musician and TV personality Shawn Lee had 3 wins over the season and was clearly the most dominant driver as he too secured his second ever overall championship in three seasons of competing. He finished ahead of actor Shukri Yahaya and TV personality Nabil Ahmad who came in third overall.
Champion Shawn Lee (centre) and the other two overall winners in the Promotional Class.
“Toyota GAZOO Racing, via the Toyota Vios Challenge, remains committed to underlining the company’s three key objectives: to contribute towards elevating Malaysian motorsports with the introduction of an affordable and competitive one-make series; bringing motorsports to the masses by pioneering the concept of racing on street circuits; and successfully demonstrating the performance, reliability and durability of its vehicle to perform under extreme conditions,” said UMW Toyota Motor’s President, Ravindran K.
“We’ll be back…”
Mr. Takeyama added that TGR Malaysia is now planning for a fourth season, while watching the improving situation regarding the pandemic. “We will be back bigger than before,” he promised.
Over the past few years, UMW Toyota Motor (UMWT) has been transferring its own branch outlets to dealers and other interested parties to take over retail operations. The move, as explained in October 2017, has been to enhance operation excellence.
UMWT would increase intensity on high value-added upstream activities such as product development, marketing and dealer network support, while the dealerships would have greater focus on customer-related activities.
The Malaysian car industry has been dominated by distributor-owned outlets for decade, somewhat different from other markets where dealerships are more independent. This new move departs from that business model and has been ongoing for UMWT.
The 3S outlet at Section 19 in Petaling Jaya, Selangor, is now operated by Laser Motor instead of UMWT.
Two more of its branch outlets in the Klang Valley have been transferred to dealers with effect from today. The dealers are established companies with a long association with Toyota and UMWT. They are Laser Motor which takes over the Section 19 outlet in Petaling Jaya, Selangor, and Fokus Sentral which takes over the outlet in Cheras, Kuala Lumpur.
“It is essential for UMWT to continue achieving high customer satisfaction standards,” said Ravindran Kurusamy, President of UMW Toyota Motor. “I am extremely excited about working even more closely with our dealers to realise a shared vision for UMWT, which is to promise the concept of ‘Best In Town’, meaning more focused one to one customer engagement. Although this arrangement signifies an important change for UMWT, our customers should rest assured that our service will not be compromised, but get even better in the future.”
For customers, the transition won’t make any difference and it will be ‘business as usual’.
For UMWT’s significant customer base of Toyota owners, the change should have no effect – apart from the promise that things will be even better in coming years. In other words, it’s ‘business as usual’. The transition is seamless but allows for a strong entrepreneurial spirit to create more value that benefits the local economy. As businessmen, the dealers want to succeed and build their business so they will give their best efforts, which is of course good for Toyota owners.
Online shopping has been growing in popularity over the past few years and with the COVID-19 pandemic, its growth has accelerated. These days, you can get almost anything online and now, the list includes Toyota vehicles.
UMW Toyota Motor (UMWT) has opened online stores at two of Malaysia’s e-commerce platforms – Lazada and Shopee – to reach further. Being online, the Toyota Malaysia Flagship Stores are open 24/7 so they can be visited at any time of the day, making it convenient for shoppers.
“As online shopping is now part of daily life, UMW Toyota Motor is also establishing a presence on the popular ecommerce platforms of Lazada Malaysia and Shopee with the Toyota Flagship Stores. We want to make it as easy as possible for customers to buy Toyota vehicles in Malaysia, especially if they are looking for great money-saving deals. This follows the earlier introduction of the Toyota Online Showroom which was very well received,” said Ravindran K., President of UMW Toyota Motor.
Online-only special deals
From time to time, car-buyers will find special deals on selected Toyota models, with booking fees as low as RM250. And just like purchasing other goods online, payment can be made the same way, ie by credit card or electronic fund transfers from banks. Chat support is also available at the online stores (Monday – Friday, 9:30 am – 5:30 pm) for customers who may have queries.
One of the deals currently offered at the Toyota Flagship Store.
Currently, there’s a special promotion for the Fortuner SUV (limited stocks) worth RM22,760 and it comes with 5 years of free scheduled maintenance (terms and conditions apply). There are other exclusive deals for the Innova, Harrier and Hilux (limited stocks) as well. The deals are available only for online bookings at the Toyota Flagship Stores on both Lazmall and Shopee Mall.
“Online sales of new cars have been gaining popularity in other countries and are more appreciated with the current situation whereby consumers may be reluctant to go to showrooms due to health concerns. We therefore offer online channels through the popular e-commerce platforms as well as our own Toyota Online Showroom so they can be fully informed and then make the purchase conveniently,” added Akio Takeyama, Deputy Chairman of UMW Toyota Motor.
Assembly Services Sdn Bhd (ASSB), the wholly-owned subsidiary of UMW Toyota Motor Sdn Bhd (UMWT) involved in the local assembly of Toyota vehicles, was recently visited by the Menteri Besar Selangor, Dato’ Seri Amirudin Bin Shari, who was there to personally view the facility’s Standard Operating Procedures (SOPs) to curb the spread of COVID-19.
Accompanied by the top management of UMWT and ASSB, the Menteri Besar was briefed on the best practices and procedures put in place in accordance with the government’s SOPs. During his tour of the plant, which currently assembles the Toyota Yaris and Vios models, he saw various areas such as the motorcycle parking section, staff locker rooms and canteen where changes have been made to meet social distancing requirements.
The ‘new normal’
In accordance with the SOPs, body temperature checks are conducted daily, with hand sanitization and utilization of face masks are made part of the ‘new normal’. In the canteen, the seating has been rearranged to provide distancing and the menu now consists of pre-packed food. Besides staggering working times, new procedures aimed at minimizing interaction so as to reduce the risks of coronavirus spread have also been adopted.
ASSB has also adopted measures from Toyota plants in other countries in response to the pandemic. One example shown was the installation of an additional partition at the Door Assembly Process.
While at the plant, Dato’ Seri Amirudin also visited Toyota Boshoku UMW Sdn Bhd, a joint-venture between Toyota Boshoku and UMW Toyota Motor which makes seat sets, door trims, headlinings, package trays for use in many models assembled locally.
PPE production for frontliners
As it has suitable equipment, Toyota Boshoku UMW set up production lines to produce Personal Protection Equipment (PPE) which is required by medical staff treating COVID-19 patients. More than 10,000 PPE items consisting of Boot Covers, Head Covers and Gowns were provided by UMWT to the Ministry of Health for distribution to hospitals around the country.
A small ceremony was held for ASSB and Toyota Boshoku UMW to hand over PPE kits to the Menteri Besar as a gesture of goodwill to the Selangor state government. The kits consisted of 100 pieces each of gowns, head covers and boot covers.
Aerial view of the ASSB complex at the Bukit Raja Industrial Estate near Klang. It is one of two production facilities making Toyota vehicles in Malaysia and began operations at the beginning of 2019.
“We are grateful to the Selangor State Government for its approval and guidance which enabled ASSB to resume operations after a lengthy shutdown due to the Movement Control Order earlier. Our plant has implemented all the necessary requirements of the Standard Operating Procedures and additionally, we have also adopted some best practices developed by Toyota factories in other countries,” said Ravindran K., President of UMW Toyota Motor.
“Toyota Motor Corporation is also very serious about providing safe and healthy conditions for all employees. As a member of the global Toyota family, ASSB can therefore draw on healthcare advice and best practices from TMC regarding additional measures that can be taken here in Selangor,” added Akio Takeyama, Deputy Chairman of UMW Toyota Motor.
