UMWT Archives

Toyota and Lexus owners assured of assistance and support during FMCO

Like many companies in various industries across the country, UMW Toyota Motor (UMWT) is abiding by the requirements of the full Movement Control Order (FMCO), which started on June 1, 2021, by temporarily suspending all its sales and manufacturing operations. However, while all non-essential services remain closed, Toyota and Lexus owners can still be assured of support for vehicle emergencies and breakdowns.

Assistance and support for owners
“The past few weeks have been challenging for all of us. During these difficult times, we at Toyota and Lexus stand with all of you in solidarity in our fight against the pandemic. We have temporarily shut down our non-essential services. At the same time, we understand that during this time of uncertainty, we can still be of assistance and support. This is why we continue to be here for vehicle emergencies and breakdown,’ said Ravindran K., President of UMW Toyota Motor.

*Although Toyota and Lexus outlets are closed in compliance with the FMCO, owners can still get emergency assistance by calling the Hotline number below.*

Warranty will be extended
He added that all vehicles purchased from UMW Toyota Motor or its authorised dealers nationwide which have warranties that are expiring during this period will enjoy a 30-day extension calculated from the last day of the MCO.

“We are extremely grateful to the Government for taking numerous intervention measures to not only safeguard Malaysians from the threat of the pandemic, but in introducing financial and industrial policies to ensure that the pandemic does not have a too severe impact on the economy. This includes a further extension of the SST (Sales & Service Tax) exemption which we believe has, and will continue, to contribute significantly towards restoring consumer purchasing confidence,” added UMW Toyota Motor’s Deputy Chairman, Akio Takeyama.

Recovering consumer purchasing confidence
UMWT has seen clear signs of consumer purchasing confidence improving with the sales of its Toyota and Lexus vehicles rising for many months now. In May, 7,595 units of vehicles from the two brands were delivered. The volume was largely driven by models such as the Vios sedan which accounted for 32% of sales, followed by the Yaris hatchback (25%) and the Hilux pick-up truck which contributed 21% of the units sold in May.

*Vios was company’s bestselling model in May, accounting for about a third of total sales.*

Mr. Takeyama added that the impact of the pandemic has been both unpredictable and unprecedented, but the introduction of several new models throughout the year combined with the SST incentives for consumers has helped the local automotive industry to navigate the storm in a position of strength.

Meanwhile, Mr. Ravindran said the company will continue to extend service excellence to all customers and continue to introduce numerous sales and aftersales initiatives to assist with savings in these difficult times. “We are here for you. This is an effort that is not only solely on the shoulders of the government, but it involves everyone and all stakeholders. We thank our customers for their continued support and in return, rest assured that we will continue to support you through these challenging times,” he said.

Toyota Boshoku UMW — *Last year. a subsidiary of UMW Toyota Motor made Personal Protective Equipment (PPE) for frontliners who needed them urgently.*

‘Thank you’ to frontliners
UMW Toyota Motor encourages everyone to stay home, stay safe and to take care of one another. It assures all customers that support, where necessary, will be provided during this period. “To all of our healthcare workers and those upholding peace and order in every way big and small, we owe each of you a profound debt of appreciation and gratitude for your selfless service. We would like to say a big ‘Thank You’ you to all of you,” said Mr. Ravindran.

War on COVID-19: Toyota Boshoku UMW makes PPE for frontliners

Toyota Eco Youth program continues to cultivate environmental consciousness

The Toyota Eco Youth (TEY) Program began 20 years ago and has become an annual event which UMW Toyota Motor (UMWT) continues to run. Even the ‘new normal’ brought on by the COVID-19 pandemic did not dampen UMW Toyota Motor’s efforts to cultivate environmental consciousness among Malaysia’s younger generation.

Spirit of inclusivity and freedom of ideas
For its 20th year, the event has an aptly coined theme – Reimagining Mobility – to promote the spirit of inclusivity and freedom of ideas as the foundation for creation of safe and eco-friendly mobility, despite the challenges of the pandemic.

Digital/online platform
In view of the pandemic conditions, the format has been revised to run on a fully online platform. Launched in January 2021 (for secondary school students aged 13 – 16 years old), it attracted the participation of 282 teams from 177 schools, the highest ever participation recorded by the program.

The adaptability of the program into a digital/online platform has included interactive e-learning lessons and workshops which proved to be highly effective. All in all, school teams were able to showcase their ideas through impressively produced videos and online presentations.

Since last December, 16 shortlisted teams have been formulating their proposals which were posted in social media channels for the public to view. Additionally, each team developed a podcast episode presented on Spotify.

The final judging phase in April saw 10 finalists being selected and the winning teams will be chosen after making their respective ‘pitches’ through live presentations on May 29, 2021.

Waste and recycling themes
Addressing the issue of waste and recycling were popular themes for the proposals. Showcasing impressive capability for innovation and advanced technology, many schools put forward ideas for digital smart tools, supported by carefully built prototypes.

Prize money doubled
“As always, we are highly impressed by the quality of the projects and the innovative ideas proposed. It is never easy for our judges to choose the best as everyone is a winner in their own way,” said President of UMW Toyota Motor, Ravindran K.

This year, UMWT has doubled the prize money to further reward ingenuity amongst the youth. Winning teams stand a chance to win cash prizes from a RM64,000 prize pool.

About the Toyota Eco Youth program
The program began 20 years ago in collaboration with the Malaysian Ministry of Education. Over the course of two decades, 258 schools, 1,910 secondary school students and 762 teachers. Have participated.

Each year, challenging and interesting themes have been provided, and participants have come up with innovative solutions and proposals applicable to their school or community. Over RM7 million has been spent by UMWT to run the program annually.

*An annual event that has the participation of secondary schools from all over the country.*

“Toyota Motor Corporation and UMW Toyota Motor are proud to be playing a part in cultivating environment consciousness and innovative thinking for the young generation. This year, we are pleased to share our vision for mobility with these students. It is assuring to know that the next generation will be ready to face new challenges that arise as we all strive to make our planet a more mobile and inclusive place for everyone,” said Akio Takeyama, Deputy Chairman of UMW Toyota Motor.

UMW Toyota Motor introduces Toyota Synergised Mobility to present a new aspect of the brand

Toyota and Lexus sales continue upwards with 12.7% increase in April

UMW Toyota Motor (UMWT) reported that it started off the second quarter of 2021 with strong sales of 9,280 vehicle for the Toyota and Lexus brands, a 12.7% increase over the number of vehicles delivered in March. The rising sales volume was largely driven by restored consumer purchasing confidence, with growing demand for the appealing new models such as the Corolla Cross and Harrier.

Furthermore, with the PENJANA sales tax exemption set to expire at the end of June this year, many are also not wasting the chance to save money.

Measures helping restore confidence
“The COVID-19 pandemic has resulted in an extremely challenging year for both manufacturers and consumers, but measures put in place by the Government has successfully restored and strengthened consumer purchasing power,” said Akio Takeyama, Deputy Chairman of UMW Toyota Motor.

He also attributed the growth in sales to the timely introduction of numerous new models that have been able to firmly establish new benchmarks in the various vehicle segments by enhanced technological and safety features, styling and driving dynamics.

2021 Toyota Corolla Cross — *Latest Corolla Cross and Harrier (below) helped boost sales in April.*

Network expansion continues
Although business may seem slow for now due to the pandemic, UMWT is not sitting still and preparing for the future with continued commitment for expansion and the enhancement of its sales and aftersales service network. It has opened a new 2S Sales and Service Centre in Cheras (PDC Automobile) and two new 3S Sales, Service and Spare Parts Centres in Johor Bahru and Terengganu.

*New Toyota 3S dealership in Kemaman, Terengganu.*

“Additionally, we have also been paying close attention to customers’ inclinations for online connections as indicated by strong digital preferences and gains that we have received through online enquiries and bookings. We will continue our assertive pursuit on digitally-led avenues and serve our customers better on all platforms, moving forward,” said Ravindran K., President of UMW Toyota Motor.

Hari Raya Aidilfitri promotions
With the Hari Raya Aidilfitri festive period underway, UMWT has a Countless Rewards promotion which offers customers will continue savings that can be enhanced with Toyota Service Savers that lower maintenance cost for their vehicles. New car buyers can also opt to benefit from lower instalments (depending on model) with UMWT’s EZ Beli financing scheme.

Mr. Ravindran added that UMWT’s annual Hari Raya Festive Film titled ‘Umi Pembaris’ will be released this week. “It honours timeless lessons on family values, culture and tradition that we keep ever so closely to our hearts even in this age of change, transformation and modernization,” he said.

For more information on Toyota models available in Malaysia and the locations of showrooms nationwide, visit www.toyota.com.my.

After a difficult 2020, Toyota sales are stronger in 2021 with 62% increase year-on-year

Two more UMW Toyota Motor branch outlets transferred to dealers

Over the past few years, UMW Toyota Motor (UMWT) has been transferring its own branch outlets to dealers and other interested parties to take over retail operations. The move, as explained in October 2017, has been to enhance operation excellence.

UMWT would increase intensity on high value-added upstream activities such as product development, marketing and dealer network support, while the dealerships would have greater focus on customer-related activities.

The Malaysian car industry has been dominated by distributor-owned outlets for decade, somewhat different from other markets where dealerships are more independent. This new move departs from that business model and has been ongoing for UMWT.

Section 19 Toyota — *The 3S outlet at Section 19 in Petaling Jaya, Selangor, is now operated by Laser Motor instead of UMWT.*

Two more of its branch outlets in the Klang Valley have been transferred to dealers with effect from today. The dealers are established companies with a long association with Toyota and UMWT. They are Laser Motor which takes over the Section 19 outlet in Petaling Jaya, Selangor, and Fokus Sentral which takes over the outlet in Cheras, Kuala Lumpur.

“It is essential for UMWT to continue achieving high customer satisfaction standards,” said Ravindran Kurusamy, President of UMW Toyota Motor. “I am extremely excited about working even more closely with our dealers to realise a shared vision for UMWT, which is to promise the concept of ‘Best In Town’, meaning more focused one to one customer engagement. Although this arrangement signifies an important change for UMWT, our customers should rest assured that our service will not be compromised, but get even better in the future.”

Customer service — *For customers, the transition won’t make any difference and it will be ‘business as usual’.*

For UMWT’s significant customer base of Toyota owners, the change should have no effect – apart from the promise that things will be even better in coming years. In other words, it’s ‘business as usual’. The transition is seamless but allows for a strong entrepreneurial spirit to create more value that benefits the local economy. As businessmen, the dealers want to succeed and build their business so they will give their best efforts, which is of course good for Toyota owners.

Special financing package for graduates who wish to own a Toyota

Toyota widens reach with Flagship Stores on Lazada and Shopee

Online shopping has been growing in popularity over the past few years and with the COVID-19 pandemic, its growth has accelerated. These days, you can get almost anything online and now, the list includes Toyota vehicles.

UMW Toyota Motor (UMWT) has opened online stores at two of Malaysia’s e-commerce platforms – Lazada and Shopee – to reach further. Being online, the Toyota Malaysia Flagship Stores are open 24/7 so they can be visited at any time of the day, making it convenient for shoppers.

“As online shopping is now part of daily life, UMW Toyota Motor is also establishing a presence on the popular ecommerce platforms of Lazada Malaysia and Shopee with the Toyota Flagship Stores. We want to make it as easy as possible for customers to buy Toyota vehicles in Malaysia, especially if they are looking for great money-saving deals. This follows the earlier introduction of the Toyota Online Showroom which was very well received,” said Ravindran K., President of UMW Toyota Motor.

Online-only special deals
From time to time, car-buyers will find special deals on selected Toyota models, with booking fees as low as RM250. And just like purchasing other goods online, payment can be made the same way, ie by credit card or electronic fund transfers from banks. Chat support is also available at the online stores (Monday – Friday, 9:30 am – 5:30 pm) for customers who may have queries.

*One of the deals currently offered at the Toyota Flagship Store.*

Currently, there’s a special promotion for the Fortuner SUV (limited stocks) worth RM22,760 and it comes with 5 years of free scheduled maintenance (terms and conditions apply). There are other exclusive deals for the Innova, Harrier and Hilux (limited stocks) as well. The deals are available only for online bookings at the Toyota Flagship Stores on both Lazmall and Shopee Mall.

“Online sales of new cars have been gaining popularity in other countries and are more appreciated with the current situation whereby consumers may be reluctant to go to showrooms due to health concerns. We therefore offer online channels through the popular e-commerce platforms as well as our own Toyota Online Showroom so they can be fully informed and then make the purchase conveniently,” added Akio Takeyama, Deputy Chairman of UMW Toyota Motor.

Revised Toyota Pricelist after Sales Tax Exemption

Selangor MB visits Toyota assembly plant to see Standard Operating Procedures

Assembly Services Sdn Bhd (ASSB), the wholly-owned subsidiary of UMW Toyota Motor Sdn Bhd (UMWT) involved in the local assembly of Toyota vehicles, was recently visited by the Menteri Besar Selangor, Dato’ Seri Amirudin Bin Shari, who was there to personally view the facility’s Standard Operating Procedures (SOPs) to curb the spread of COVID-19.

Accompanied by the top management of UMWT and ASSB, the Menteri Besar was briefed on the best practices and procedures put in place in accordance with the government’s SOPs. During his tour of the plant, which currently assembles the Toyota Yaris and Vios models, he saw various areas such as the motorcycle parking section, staff locker rooms and canteen where changes have been made to meet social distancing requirements.

The ‘new normal’
In accordance with the SOPs, body temperature checks are conducted daily, with hand sanitization and utilization of face masks are made part of the ‘new normal’. In the canteen, the seating has been rearranged to provide distancing and the menu now consists of pre-packed food. Besides staggering working times, new procedures aimed at minimizing interaction so as to reduce the risks of coronavirus spread have also been adopted.

ASSB has also adopted measures from Toyota plants in other countries in response to the pandemic. One example shown was the installation of an additional partition at the Door Assembly Process.

While at the plant, Dato’ Seri Amirudin also visited Toyota Boshoku UMW Sdn Bhd, a joint-venture between Toyota Boshoku and UMW Toyota Motor which makes seat sets, door trims, headlinings, package trays for use in many models assembled locally.

PPE production for frontliners
As it has suitable equipment, Toyota Boshoku UMW set up production lines to produce Personal Protection Equipment (PPE) which is required by medical staff treating COVID-19 patients. More than 10,000 PPE items consisting of Boot Covers, Head Covers and Gowns were provided by UMWT to the Ministry of Health for distribution to hospitals around the country.

A small ceremony was held for ASSB and Toyota Boshoku UMW to hand over PPE kits to the Menteri Besar as a gesture of goodwill to the Selangor state government. The kits consisted of 100 pieces each of gowns, head covers and boot covers.

“We are grateful to the Selangor State Government for its approval and guidance which enabled ASSB to resume operations after a lengthy shutdown due to the Movement Control Order earlier. Our plant has implemented all the necessary requirements of the Standard Operating Procedures and additionally, we have also adopted some best practices developed by Toyota factories in other countries,” said Ravindran K., President of UMW Toyota Motor.

“Toyota Motor Corporation is also very serious about providing safe and healthy conditions for all employees. As a member of the global Toyota family, ASSB can therefore draw on healthcare advice and best practices from TMC regarding additional measures that can be taken here in Selangor,” added Akio Takeyama, Deputy Chairman of UMW Toyota Motor.

Toyota vehicle assembly in Malaysia resumes, starting with Vios and Yaris models

Authorised Toyota and Lexus outlets resume business from today

UMW Toyota Motor Sdn Bhd (UMWT) has announced that authorised Toyota and Lexus Sales & Service Outlets in its network that are located in areas observing the Conditional Movement Control Order (CMCO) will be open for business from today (May 4, 2020).

The opening of the Sales & Service Outlets will be based on approval and regulations by the respective state governments. This follows approval from the Ministry of International Trade & Industry (MITI).

All outlets have received guidelines for their daily operations which must be in accordance with the Standard Operating Procedures (SOP) issued by MITI. The SOP requires such measures as social distancing, sanitization of premises and contactless payments where possible.

Vehicle owners are advised to call in advance to check on the operating days and hours of their preferred Sales or Service Outlet as well as to secure an appointment before going there. Click here for contact details of the outlets.

“We will follow the SOP strictly at all our Sales & Service Outlets for our customers’ peace of mind as well as to also protect our staff. It is hoped that our customers will understand the requirements which are necessary in the public interest and safety,” said Ravindran K., President of UMW Toyota Motor.

With regards to those vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during the MCO period, there will be a 30-day extension calculated from the last day of the MCO (currently scheduled to be May 12, 2020).

War Against COVID-19: UMW Toyota Motor and dealers provide support for PDRM and Malaysian Relief Agency

War Against COVID-19: UMW Toyota Motor and dealers provide support for PDRM and Malaysian Relief Agency

While most Malaysians are remaining at home under the conditions of the Movement Control Order (MCO) which will run till April 28, 2020, there are many who are out carrying out duties that are vital to stop the spread of the COVID-19 virus. These are the frontliners who are also placing themselves at risk of getting infected.

The corporate sector has been providing support in various ways as this War Against COVID-19 is one which everyone has to play a part in. Where UMW Toyota Motor (UMWT) is concerned, providing protective gear is one of the ways that can help the frontliners who travel in vehicles.

This morning, representatives from UMWT handed over 10,000 seat covers, gear knob covers and steering covers which can provide protection over surfaces in the vehicle. The recipients were the PDRM (Royal Malaysian Police) and the Malaysian Relief Agency (MRA). The handover took place at the MRA Warehouse in Petaling Jaya, Selangor.

Additionally, at UMWT’s various outlets, assistance in the form of food, facemasks and other essentials have been gathered and donated from their respective locations. For example, a dealership in Kuala Selangor has donated meals and water to police and armed forces personnel stationed in its vicinity.

War against COVID-19: Toyota to make facemasks for its workers to reduce demand on commercial supplies

Toyota outlets to remain closed but support still available during MCO period

With the extension of the Movement Control Order (MCO) by the government, UMW Toyota Motor (UMWT) has announced that all authorised Toyota and Lexus dealerships will continue to remain closed.

However, the company reiterated that it continues to be contactable to all customers for any emergencies or enquiries during this period on its existing helplines as well as 5 additional helplines created for this period of time. Customers may contact the following numbers throughout the duration of the MCO.

Additionally, it was announced that all vehicles purchased from UMWT or their authorised dealers with existing warranties that are valid and expiring during this period will enjoy a 30-day extension calculated from the last day of the MCO.

All service appointments scheduled during this MCO period will be rescheduled after the MCO is lifted and when operations resume. It gives assurance to all customers that support, where necessary, will be provided during this period.

UMW Toyota Motor recalls Toyota and Lexus vehicles for fuel pump replacement

Following a global recall of a number of Toyota and Lexus models, UMW Toyota Motor Sdn Bhd (UMWT) has announced a Special Service Campaign (SSC) to replace a fuel pump. In Malaysia, Toyota Motor Corporation (TMC) has identified around 12,000 units of Toyota models (Alphard, Camry, Corolla, Innova and Fortuner) and 1,500 units of Lexus models (GS300, GS350, IS300, LC500/500H, LS460, LS500/500H, LS600H, NX200T/300H, RC350/300H, RX350/450H and RX350/450)

The vehicles were manufactured between 2013 and 2019 and distributed by UMWT. The company stresses that models not listed above are not affected by this recall.

*Lexus NX is among the models which need to have the fuel pump replaced.*

The issue with the fuel pump is that it may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and engine power hesitation may happen. This may result in the vehicle stalling and being unable to restart. TMC is concerned that this could increase the risk of a crash while driving at higher speeds.

UMWT will officially notify affected vehicle owners to bring their vehicles in for the replacement of the fuel pump unit. There will be no charges for the parts and labour involved in this SSC.

If you own one of the vehicles listed and it was manufactured between 2013 and 2019 (and distributed through the authorised Toyota and Lexus network) but do not receive any notification from UMWT, you can contact any authorised Toyota Service Centre or call the Toyota Freephone at 1800-8-TOYOTA (869682) for assistance. For Lexus owners, contact authorised Lexus Service Centres or call the Lexus Freephone at 1800-22-LEXUS (53987).

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UMWT

Toyota and Lexus owners assured of assistance and support during FMCO

Toyota Eco Youth program continues to cultivate environmental consciousness

Toyota and Lexus sales continue upwards with 12.7% increase in April

Two more UMW Toyota Motor branch outlets transferred to dealers

Toyota widens reach with Flagship Stores on Lazada and Shopee

Selangor MB visits Toyota assembly plant to see Standard Operating Procedures

Authorised Toyota and Lexus outlets resume business from today

War Against COVID-19: UMW Toyota Motor and dealers provide support for PDRM and Malaysian Relief Agency

Toyota outlets to remain closed but support still available during MCO period

UMW Toyota Motor recalls Toyota and Lexus vehicles for fuel pump replacement

Toyota and Lexus owners assured of assistance and support during FMCO

Toyota Eco Youth program continues to cultivate environmental consciousness

Toyota and Lexus sales continue upwards with 12.7% increase in April

Two more UMW Toyota Motor branch outlets transferred to dealers

Toyota widens reach with Flagship Stores on Lazada and Shopee

Selangor MB visits Toyota assembly plant to see Standard Operating Procedures

Authorised Toyota and Lexus outlets resume business from today

War Against COVID-19: UMW Toyota Motor and dealers provide support for PDRM and Malaysian Relief Agency

Toyota outlets to remain closed but support still available during MCO period

UMW Toyota Motor recalls Toyota and Lexus vehicles for fuel pump replacement

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